SERVICE

DIRECTORY
Hotel Information | Hotel Services |
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 Dear Guest,

Namaste!

We take great pleasure in welcoming you to ITC Grand Central, Mumbai- A Luxury Collection
Hotel.

These are unprecedented times and as always, our greatest priority is your safety and well-
Bhagwan Balani being. With this in mind, we have crafted a new initiative called We Assure. This programme
General Manager ensures that our hotels have hospital-level hygiene and safety standards which further
Email id: bhagwan.balani@itchotels.in
enhance the existing cleaning protocols across ITC Hotels, allowing you to enjoy your
visit, reduce your concerns regarding hygiene and safety, without any compromise on the
established quality of service experiences and standards.

The programme is also designed to address the well-being and safety of all ITC Hotel
associates. They have all been specially trained in their personal, social and workplace
conduct and the precautions they must take. In addition, each of them is undergoing a
hygiene certification programme.

We are working closely with medical professionals and international disinfection experts
like the National Accreditation Board for Hospitals and Healthcare Providers and with DNV
GL Business Assurance, one of the world’s leading certification bodies, which will help ITC
Hotels achieve higher levels of maturity around all facets of operations. And we are bringing
thought leadership in the programme by partnering with the ITC brand Savlon, a trusted
name in germ protection.

I trust that you are comfortable in your room and has been made familiar with its features.
Please do call the WelcomAssistance from your room telephone for any further assistance,
to make table reservations at our signature restaurants or book an appointment at our spa
or salon.

At ITC Grand Central we are committed to a motto of “Responsible Luxury” and have adopted
several green initiatives that harness the elements of nature in an inspired setting, to deliver
unique guest experiences. ITC Grand Central expresses its character through a fine blend
of Raj era and contemporary design. The city’s British Colonial style is eloquently reflected in
the architecture of the hotel, transporting guests to a bygone era, where the unmistakable
stamp of European architecture etches the most glorious silhouettes against the city’s skyline.

Whilst, I am confident that your stay here will be truly delightful however should you wish
to reach out to me personally please feel free to connect with me at the email address
mentioned below or dial WelcomAssistance.

We thank you for endorsing Responsible Luxury.

Best Regards

Bhagwan Balani
General Manager

287, Dr, Dr Baba Saheb Ambedkar Rd, Parel, Mumbai, Maharashtra 400012. Phone - 022 2410 1010
Registered Office : ITC Limited,Virginia House, 37 J.L. Nehru Road, Kolkata 700 071, India

ITC Grand Central International – a Luxury Collection hotel is independently owned and operated by ITC Limited and operated under license from Marriott Internatinal, Inc. or one of its affiliates

ABOUT ITC GRAND CENTRAL
ITC Grand Central, the finest luxury hotel for the
discerning business traveller in Central Mumbai
reclaims the idyll of a bygone Mumbai in its design
and pays tribute to Victorian grandeur. Inspired
by several masterpieces of colonial architecture
seen in South Mumbai, the hotel effortlessly blends
colonial style with contemporary design.
Located in the vibrant core of the city, Parel, the
hotel encapsulates the vivacity of the city with its
multicultural ethos. The 30-storied colossal tower
of the hotel forms the spinal focus, inspired by
the iconic Rajabai Tower. Its pyramidal roof has
similarity to the High Court. The exterior of the
building, made with the combination of Malaysian
red bricks and stones and crowned with a canopy,
derives inspiration from the Secretariat building.
The curving entrance way along the arched
windows is evocative of colonial architecture.
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The theme of old Mumbai flows into the interiors
of the hotel as well. Photographs of the old city’s
architecture and way of life, adorns the walls of
guest rooms across the hotel. Corridors, inspired
by those in the Indian Institute of Science building
in Kala Ghoda, lead guests to the ballroom and
restaurants enclosure.
Built on an area of 2.53 acres, the hotel has
a portico with a wrought iron archway for the
entrance. The guests are led through this archway
into the romantic ‘Millsquare’- a beautiful cobbled
courtyard with a fountain in the centre as a
tribute to the fast-dying mills in the area. Arched
niches created around the edges of Millsquare
are inspired by the Bombay Samachar building.
A clock inspired by Rajabai Towers that chimes
every hour overlooks the Millsquare.
ITC GRAND CENTRAL

ABOUT ITC GRAND CENTRAL
‘Millsquare’, discreetly divides the hotel into two
zones – the ‘Sky Zone’ and the ‘Celebration Zone’.
The ‘Sky Zone’ offers 242 tastefully appointed guest
rooms, a well-equipped 24-hour business centre,
an all-day dining restaurant, the Exclusive Kaya Kalp
– The Spa offering a range of therapies suffused
with an experience of warm Indian hospitality
and the ‘Point of View’ Lounge. This warm inviting
split-level Lounge offers a luxurious retreat with a
breathtaking 360 degree view of the city.
The ‘Celebration Zone’ consists of award winning
Indian Restaurant Kebabs & Kurries and Shanghai
Club-our speciality Chinese restaurant, among
others. The ambience, together with the hotel’s
impeccable services, elevates the experience
of dining at our restaurants to the level of rare
indulgence. Our chefs’ creations placate the
most discerning palates even during banquet
functions, be it corporate meets or fashionable
gala evenings. Our banqueting facilities, including
the Terrace Garden with lush vistas, offer a perfect
location for all celebrations. As you step into
this heritage haven we take you back in time to
‘Remember Bombay’ as we always know it.
Located centrally, the hotel is just few minutes away
from recreational to key commercial districts of
South and Central Mumbai.
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15 km from the domestic airport.
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22 km from the international airport.
For the convenience of our guests, the concierge
will be delighted to arrange for a Hotel car.
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Located in the vibrant core of Central Mumbai
and in close proximity to the business districts of
Central and South Mumbai, this landmark hotel
is just 15 minutes away from the Willingdon Golf
Club, Mahalaxmi Race Course, Nehru Centre, 20
minutes drive from Nariman Point, Cuffe Parade
and 45 minutes drive from the International Airport
of Mumbai.
ACCOMMODATION
ITC Grand Central builds the character of the
place through its fine blend of Raj era with modern
contemporary design. With elegantly appointed
rooms and luxury suites, the guests enjoy a
panoramic view of Mumbai and the sea. The hotel
has 242 spacious rooms, including suites and are
equipped with high-speed internet access along
with marble bathrooms.
Executive Club - Pioneering a tradition in corporate
hospitality, comfort and efficiency, these stylishly
appointed rooms for corporate chieftains offer a
large writing table and a beautiful day bed by the
window along with providing every convenience
the modern travellers have come to expect.
Size: 29m2
Room Occupancy: Up to 2 Adults
Privileges - Use of Frederick’s Lounge facilities
and ‘One on One’ offer during the Cocktail Hours
between 6pm to 8 pm, access to gym & swimming
pool and complimentary fruit of the season on
request.
ITC GRAND CENTRAL

ABOUT ITC GRAND CENTRAL
Executive Club Exclusive - Stylishly appointed
rooms are concept designed with care to meet
the needs of discerning business travellers
on the move. The guest rooms are an elegant
combination of luxurious accommodation and
exclusive work space.
Size: 29m2
Privileges - Use of Frederick’s Lounge facilities
and Complimentary Cocktail Hours between 6pm
to 8 pm, access to gym & swimming pool and
complimentary fruit of the season on request.
The Towers Designed for the finest living experience,
located at the upper floors of the hotel, it offers
the premium in-room amenities; where service is
simply what you want it to be. From an exclusive
check-in to personalised valet & butler service, the
Towers is at your service round the clock.
Size: 31m2
Privileges - Express check-in, access to POV
Lounge. Luxury Hours, tea / coffee refreshments.
ITC ONE The premium exclusive luxury experience
for the Corporate Leaders with an air of understated
elegance. Nestled in the upper floors of the hotel
are the impeccably designed spacious ITC One
suites, offering the finest in-room amenities and
services with a team of dedicated butlers.
Size: 56m2
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Privileges – Express check-in, complimentary in-
room breakfast, 24-hour Butler service, access to
POV, New Knock Knock Luxury Hours service (6pm
to 8 pm) at the doorstep and comfort of the guest
room and hors d’oeuvres.
The Catherine de Braganza Queen Suite –
The exclusive suite combines the best luxury
space and service standards to offer guests, the
splendour of space with an air of quiet understated
elegance.
Size: 111.4 m2
Privileges - Express check-in, complimentary in-
room breakfast, 24-hour Butler service, access to
POV, New Knock Knock Luxury Hours service( 6pm
to 8 pm) at the doorstep and comfort of the guest
room and hors d’oeuvres.
The Bartle Frere Presidential Suite - An abode
of grandeur personifying luxury. Elegant decor,
reminiscent of a bygone age of Imperial grandeur,
is combined with a high standard of personal
service and attention to every detail.
Size: 167.2 m2
Privileges - Complimentary In-Room breakfast,
24-hour personal butler, in-room check-in and
in-room check-out, Wi-Fi internet on charge,
personal massage chair & personal fax machine.
Complimentary access to Business Centre, Spa
and POV lounge.
ITC GRAND CENTRAL
 SERVICE
ABOUT ITC GRAND CENTRAL DIRECTORY
GUEST SERVICES AND FACILITIES ●
Essenza Di Wills Bath Amenities
●
Express Check-in ●
Terry Towel Bath Robes & Slippers
●
Foreign Exchange ●
Weighing Scale & Hair dryer
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Major Credit Cards accepted ●
Iron & Ironing Board in all rooms
●
Concierge Service ●
Dual Line Phones with Data Port
●
24-hour In Room Dining Service ●
International Direct Dialing and Voice Mail
●
Laundry & Valet Service Messaging
●
Shoeshine Service ●
Wireless (wi-fi) Internet Access
●
Housekeeping Service ●
Personal Fax Machine on request
●
Business Centre ●
RJ 45 Jack for LAN connectivity
●
Kaya Kalp – The Spa includes Salon, Pool & ●
Large Work Desk
Gym
Kindly note certain facilities and services are
●
Travel Desk not applicable currently as per Government
Guidelines.
●
In-House Florist (9 am to 6pm)
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Non Smoking rooms BUSINESS SERVICES
●
Check-in / Check-out time: 1500 hrs/12:00 hrs The Business Centre is located at the L 1, and
is open 24 hours a day. It provides guests with a
distraction-free work environment and access to
IN ROOM / SUITE AMENITIES
business tools and services. Computers, printers,
●
Individually Controlled Air Conditioning units
Internet access, photocopying facilities, facsimile
●
Individual Electronic In Room Safe transmission as well as secretarial services.
●
24-hour CNN News and other International
channels on TV OTHER BUSINESS SERVICES
Conference calling, video conferencing, VCR, LCD
●
In-Room Minibar (chargeable as per Projector, High Speed wireless Internet access.
consumption)
●
In-Room Tea Coffee Maker
●
Newspaper on request
●
Non-allergenic Pillows

ITC GRAND CENTRAL


ABOUT ITC GRAND CENTRAL
FOOD & BEVERAGE
Appealing to international travellers and residents
of the city alike, the dining options at ITC Grand
Central are exceptional and known for their
innovative menus and delicious interpretations
of cuisine from around the world, alongside
traditional Indian favourites and seasonal choices.
Authenticity is a prime feature as every cuisine
is created by our indigenous chefs using fresh
traditional ingredients.
KEBABS & KURRIES
CUISINE: A MÉLANGE OF NORTH WEST FRONTIER AND
AWADHI CUISINE
As served in royal courts and on the battlefield of
history, the fare at Kebabs & Kurries is a coming
together of ancient culinary secrets, long forgotten
herbs and exotic flavours to pamper the palate. It
is a melting pot of innumerable new dishes which
originated throughout Central Asia and ultimately
found a home in India.
At Kebabs and Kurries, the menu is a wonderful
selection of ITC’s signature dishes. The Kebab
Collection showcases signatures from the Tandoor.
Saboot Tandoori Aloo along with Bukhara’s famed
Barrah Kebab grace the menu as does the Murgh
Kali Mirch Tikka. The Tali Sabz Macchli and Dum ke
Bhooley are must try. Cooked in the Angethi over
glowing nuggets of coal is the succulent and fiery
Murgh Angaar and the venerable Galoutis.
The guest experience not only an eclectic journey
through clay ovens, grills and simmering pots of
flavourful curries, but also an exploration of the
senses which will urge the guest to come again
and again. The service is friendly and casual, the
story short but deep and the explanation very
thought provoking.
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Timings: 12:30pm to 2.45pm | 7pm to 11.45 pm
SHANGHAI CLUB
CUISINE: CHINESE
Serene dining experiences combine the best
of culinary offering from China with outstanding
service. Transported to the Orient, you will be
offered a delicate balance taste of five provinces-
Shichuan, Hunan, Canton, Beijing & Shanghai.
Polished Burma teak rafters, parquet flooring and
festive parasol lanterns complete the setting for
a relaxed meal.
Timings: 12:30pm to 2.45pm | 7pm to 11.45 pm
HORNBY’S PAVILION
CUISINE: MULTI CUISINE - INDIAN AND ECLECTIC
Named after the erstwhile Governor of Mumbai,
William Hornby, Hornby’s Pavilion is an exclusive all
day dining restaurant overlooking the ‘Millsquare’.
This innovative and stylish restaurant offers
international menus as well as traditional Indian
favourites, with seasonal twists. A delectable range
of breakfast, lunch and dinner along with the
choicest breads, fresh juices and much more are
offered here along in the à la carte menu. Set in
elegant surroundings, it is a pleasant rendezvous
with warm sunlight during the day and cosy
romantic setting during evenings.
Timings: All day- 24 hours
ITC GRAND CENTRAL

ABOUT ITC GRAND CENTRAL
DUBLIN - THE IRISH PUB
CUISINE: A SNACK MENU OFFERING THE BEST FROM
KEBABS & KURRIES, SHANGHAI CLUB AND HORNBY’S
PAVILION.
A trendy Irish bar, the Dublin is the quintessential
watering hole to unwind after a long day’s work
and indulge in a range of the finest malts, ales
and cigars.
Dublin tries to capture the essence of the
shamrock, with its warm green walls, leather sofas
and stained glass panels.
Friendly bartenders entertain the guests with their
cheerful banter, as they fix a mean cocktail or two
for them, adding to the ambience of warmth and
comfort.
Should you desire to get high on music or enjoy
the spirits or plan a culinary sojourn, Dublin is the
place to be in.
Timings: 12:30pm to 1:00 am
FREDERICK’S LOUNGE
A lobby level lounge overlooking the characterful
Millsquare, Frederick’s Lounge is the ideal spot
for an informal business meeting or a casual sit
back with friends. Noted for the finest selection of
martinis, gourmet teas & coffees and an excellent
menu of exquisite snacks and dining options,
Frederick’s Lounge offers the ideal venue for
a relaxed, casual get together in the luxurious
ambience of a 5-star business hotel.
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THE POINT OF VIEW
Nestled on the rooftop, The Point of View is the
hotel’s most premium and exclusive lounge. This
warm, inviting, split-level lounge offers a luxuriant
retreat with a breath-taking view of the city and
the sea. The Point of View has been created as a
place to unwind for the hi-flying corporate traveller.
Comfortable seating, a sunken bar with high stools
and a wood-panelled library are the highlights of
the lounge.
IN ROOM DINING
In Room dining at ITC Grand Central is a fine dining
experience within the comfort and convenience
of your guest room or suite. Choose from an
extensive menu - day or night - ideal for time zone
hopping travellers, impromptu meetings or for
quiet private dining. Please refer to the In-Room
dining menu which forms a part of this directory.
A contemporary food package, contactless
and time saver dining experience, the “Knock
n Drop” program resonates ITC Hotel’s ethos of
Responsible Luxury. These delectable eats are
handcrafted, caringly selected and mindfully
prepared, provide a guest a select menu offering
delivered in disposable packaged formats in the
privacy of their rooms.
ITC GRAND CENTRAL
 SERVICE
ABOUT ITC GRAND CENTRAL DIRECTORY
CONFERENCES & EVENTS
The exquisite Ballroom with an entrance lobby, pre-
function area, and large wooden doors, is elegantly
adorned with murals and crystal chandeliers. It
can accommodate weddings and cocktail dinners
for up to 600 guests, theatre style conferences
for up to 450 guests, and receptions for up to
500. Facilities like Wi-Fi / high speed broadband
Internet, extensive audio-visual support and offsite
catering services make the experience even more
luxurious.

BANQUET SPACE Area (in Sq.ft.) Theatre Cluster Classroom

BALLROOM I, II & III 4900 450 200 160

BALLROOM I 1635 125 56 36

BALLROOM 2 1635 125 56 36

BALLROOM 3 1635 125 56 36

CJ’S 1800 100 64 48

TERRACE GARDEN 7000 450 200 _

THE BALLROOM
An exquisite entrance lobby leads into a pre-
function space and to the main area. Adorned
with glass chandeliers and wood panelling, this
unique pillar less ballroom is ideal for business
events and large social celebrations.
TERRACE GARDEN
This airy and enchanting terrace, with its manicured
garden floors and exquisite dome, along with the
hotel’s impeccable service and cuisine, provides
an ideal atmosphere for informal gatherings and
cocktail receptions.
CJ’S
The hall’s elegant wood panelled walls provide
the ideal ambience for business or social get-
togethers.

ITC GRAND CENTRAL


HOTEL SERVICES
Parel owes its name to the trumpet flower tree, ‘padel’ or ‘paral’
planted in the 13th Century during Raja Bhimdev’s reign.
In 1719, the Jesuit College in Parel was converted into the
official summer residence of the Governor of Bombay. The
road leading up to it was christened Parel Road (now Dr
Babasaheb Ambedkar Road). However, in 1770, smitten by
its beauty, Sir Willam Hornby, then Governor of Bombay
made it the official residence. Carsten Neibur, a traveller, had
suggested the villa be called ‘Sans Pareil’ (The Peerless) since
nothing could compare with it in India.
In 2005, Parel witnessed another monumental change. About
300 metres away from the erstwhile residence of the Governor
of Bombay, ITC Grand Central opened its doors. Reflecting
the mixed heritage of its colonial past and modern present,
this colossal and elegant hotel revitalised the ambience of
this erstwhile posh locality.
Recreating the grace and splendour of old Parel, ITC Grand
Central expresses world class luxury coupled with old-world
charm that is reminiscent of the bygone era.
*The air conditioner takes an average span of 20 minutes for an increase or
decrease of temperature.
SERVICE
DIRECTORY
AN ALPHABETICAL GUIDE TO THE FACILITIES
IN YOUR HOTEL
We hope you will enjoy your stay with us. The following guide
is intended to familiarise you with all the services we offer.
Please call us if there is anything else we may do to assist
you while you are at the ITC Grand Central.
AIR CONDITIONING
Your room temperature has been pre-set at a comfortable
24c. The air conditioning thermostat has been designed
to control the temperature as per your preference. The
temperature can be modulated within a range of 22c to 25c.
The temperature displayed on the thermostat indicated is the
ambient temperature of the room.
ITC GRAND CENTRAL

HOTEL SERVICES
AIRLINES
PLEASE CALL: WELCOMASSISTANCE 6
Our Travel services counter called “Travel House“ is located
at the Lobby Level and will be pleased to assist you in airline
ticketing, amendments, reservations, ticket reconfirmations,
airport transfers and also local transportation needs. Please
call WelcomAssistance to connect to Travel house.
AIRPORT
Chatrapati Shivaji International Terminus (Terminal 1): for
domestic flights it takes 30-45 minutes to travel the distance
of 15 kms from the hotel.
Chatrapati Shivaji International Terminus (Terminal 2) for
international flights it takes 45-60 minutes to travel the distance
of 22 kms from the hotel. We recommend you to consider
a margin of another 15 minutes during peak hours of traffic.
AMENITIES ON CALL
PLEASE CALL: WELCOMASSISTANCE 6
Our Housekeeping department would be pleased to provide
a range of amenities such as Dental kit, Shaving kit, Comb,
Hair oil, Nail cutter, Nail polish remover etc. If there is anything
else you require, WelcomAssistance will be pleased to assist.
AMENITY BOX Your room is equipped with an amenity box for
your valuables. We cannot assume responsibility for the loss
of valuables left in the room and public areas of the hotel.
(Please refer to Safe deposit box)
AUDIO VISUAL EQUIPMENT
State-of-the-art audio visual equipment are available on
request. We require 8 hours advance notice. Please contact
Business Centre.
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DIRECTORY
BANQUETS / PARTIES / MEETINGS
PLEASE CALL: WELCOMASSISTANCE 6
We provide a perfect ambience for a range of events. From
small dinners to extravagant banquets, our team can arrange
meetings and other business gatherings with efficient,
effective service. Please call our banquets team and they will
be pleased to arrange the kind of social or business gathering
that you would love.
BREAKFAST
Breakfast is available at “The Hornby’s Pavilion”, our 24 hour
restaurant, from 7am to 10:30 am. A carefully selected range
of breakfast dishes are also available through Room Service.
Guests in residence at ‘ITC One’ and Suites, can order
complimentary breakfast through “In Room Dining”. For
ordering breakfast in your room, please refer to our In Room
Dining Menu, available with this directory.
BUSINESS CENTRE
PLEASE CALL: 5065
Our Business Centre, located at the L1 level, is open 24 hours
with state-of-the-art communication technology for your
convenience. Our guest service coordinators will be pleased
to assist you.
BUTLER SERVICE
For guests staying at the premium ITC-One and Towers,
service is provided round-the-clock, for the entire duration of
your stay. Please call upon your butler to provide the following
services and any other assistance which you may require.
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Breakfast Service
n
Emergencies
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Lost Item
ITC GRAND CENTRAL
 SERVICE
HOTEL SERVICES DIRECTORY
Room Service CASHIER
n

PLEASE CALL: WELCOMASSISTANCE 6

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Car Rental
The cashier located at the Lobby will assist you with foreign
n
Meeting Room Arrangement
exchange encashment, your room account information, and
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Wake Up Call bill settlement. Bills may be settled by digitally using Payment
link or by VISA, American Express, Diners Club and Master
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Tickets Card. Cash settlement is not recommended.
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Electrical Connection Assistance
CHECK OUT
n
Housekeeping service
PLEASE CALL: WELCOMASSISTANCE 6
n
Medical Assistance
Whilst the Hotel’s check out time is 12 Noon, we do appreciate
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Shoeshine service that at times, this may not be very convenient. Should you
require a late check-out, please contact our Guest Service
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Laundry & Valet coordinators in the Lobby, who will make every effort to
accommodate your request, subject to availability. Late
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Ice Service
Checkout charges will apply for requests beyond 3pm.
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Business Centre

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Internet Connectivity CHEQUES
We regret our inability to accept Personal or Corporate
Kindly note certain facilities and services are not applicable
Cheques for settlement of any Hotel charges.
currently as per Government Guidelines.

CONCIERGE
CALL/ MESSAGE FORWARDING
PLEASE CALL: WELCOMASSISTANCE 6
PLEASE CALL: WELCOMASSISTANCE 6
Our Concierge’s pride themselves on their ability to assist
If you are leaving your room and expect an important call or
you in information and specialised services. Some of their
message, please inform “WelcomAssistance” about the place
services are listed below:
where you can be contacted, so that your call or message
can be forwarded to you at that location. n
Airline Information
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City Maps
CAR RENTALS
PLEASE CALL: WELCOMASSISTANCE 6
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Baggage Services

For chauffeur driven ‘Safe Cars’ please contact the “Travel n

Car Rental
House” counter located at the Lobby level. Available 24 hours.
Please call WelcomAssistance to connect you to the Travel
n
Doctor on Call
House.

ITC GRAND CENTRAL

 SERVICE
HOTEL SERVICES DIRECTORY
Limousine Services DOCTOR
n

A Doctor is available on-call all 24 hours of the day. Please

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Jogging Routes
contact WelcomAssistance, should you need any medical
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Mail / Courier attention. In case of serious illness or a medical emergency,
please press the button on your telephone for immediate help.
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Messages

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Recreational Activities *Please note that the doctor will take approximately 60 minutes to reach the hotel

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Restaurant Reservations
DRINKING WATER
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Room Reservations Whilst the hotel tap water is specially treated and tested as
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Shopping potable, bottled drinking water is replenished and placed in
your room with our compliments by Housekeeping.
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Sightseeing

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Theatre Tickets DOORMAN
The doorman will assist in calling your car or to convey a
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Wheelchair
message to your chauffeur.

CONSULATES & HIGH COMMISSIONS

Please call WelcomAssistance or Front Desk for any ELECTRICITY
information or help that you may require. They will do Our electric supply is set at 220 V at 50 Hz. The Shaver socket
everything in their capacity to make your visit comfortable. in the bathroom has an option of 110 V as well. A specialised
plug will be required to use any appliance in the shaver socket.

CURRENCY EXCHANGE
PLEASE CALL: WELCOMASSISTANCE 6
The cashier located at the Lobby will assist you with foreign
exchange encashment. Foreign Currency is exchanged for
resident guests only.
DO NOT DISTURB
The “DND / Privacy” switch next to your door will also disable
the doorbell. We request you to ensure that the “DND / Privacy”
icon is switched on / off before you leave your room.
EMERGENCY
PLEASE CALL: 3
In case of an emergency, please touch the emergency
icon on your telephone instrument or alternatively leave the
receiver off the hook which would indicate emergency at
WelcomAssistance.
EMERGENCY EXITS
Each guest floor has two sign-posted emergency exits, fitted
with fire rated doors. Please study the emergency exit plan
affixed behind every room door and familiarise yourself with
the exit nearest to your room. In an emergency, hotel staff will
escort guests to safe assembly areas.

ITC GRAND CENTRAL

 SERVICE
HOTEL SERVICES DIRECTORY
ERRANDS HOUSEKEEPING
For assistance in running any errand, please contact your The Housekeeping department is at hand to service your
Butler or the Concierge. room, provide you with additional amenities and toiletries you
may have forgotten to carry, and handle requirements like lost
and found inquiries, electric & plumbing complaints and any
EXTRA BED AND CRIBS other maintenance related issues in your room.
Please call WelcomAssistance, if you need an extra bed or
crib. Requests placed in advance would be appreciated. The following items are available with housekeeping:
Charges would be applied as per hotel policy.
n
Air Freshener Service
FACSIMILE n
Bed Board
The hotel facsimile number for any incoming transmissions
is 91-22-2410 1111. To send any faxes, please contact the
n
Duvet
Concierge / Business Centre for assistance. n
Feminine Hygiene Products

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First Aid Supplies
FLORIST
PLEASE CALL: WELCOMASSISTANCE 6
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Lost and Found

For fresh flowers and special arrangements please contact n

Mending / Sewing
our Concierge Desk. Requests for Floral arrangements are
accepted only between 9 am to 6pm. The service is subject
n
Pillows / (Please refer Pillow Menu in your room)
to the availability. n
Rollaway Bed

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Sewing Kit
FITNESS CENTRE
PLEASE CALL: WELCOMASSISTANCE 6
n
Shoeshine

Please refer to ‘Kaya Kalp – The Spa’ in this directory. n

Toiletries

GYMNASIUM INTERNET ACCESS

PLEASE CALL: WELCOMASSISTANCE 6
PLEASE CALL: WELCOMASSISTANCE 6
The Broadband Internet service is available on LAN point (RJ
Please refer to ‘Kaya Kalp – The Spa’ section of the directory.
45) as well as Wireless mode. Wireless Internet is available in
your room and in Public Areas of the hotel. For broadband
connection you need to do the following:

n
Connect the free end of the network cable to your
laptop.

ITC GRAND CENTRAL


HOTEL SERVICES
n
Select a plan to initiate browsing.
n
Launch web browser and type any desired Web
address (URL).
Further, Internet Help desk is available 24-hours in the hotel.
You may seek their assistance by calling WelcomAssistance.
IN ROOM DINING
PLEASE CALL: 5118/5119
In Room dining is available round-the-clock, and you may
select from the “All Day Dining section”. Should you have a
specific request for items not featured on the menu, our chef
will be delighted to accommodate your request.
A contemporary food package, contactless and time saver
dining experience, the “Knock n Drop” program resonates ITC
Hotel’s ethos of Responsible Luxury. These delectable eats
are handcrafted, caringly selected and mindfully prepared,
provide a guest a select menu offering delivered in disposable
packaged formats in the privacy of their rooms.
IRON & BOARD
Both a light iron & a stand up board, are placed in the
wardrobe in your room
LAUNDRY SERVICES
Dry cleaning, laundry and pressing services are available
round-the-clock.
PLEASE FOLLOW THE FOLLOWING FOUR SIMPLE STEPS:
n
Kindly use separate bags for laundry, dry cleaning and
pressing along with the Laundry Menu.
n
Kindly check all pockets for your valuables.
n
Kindly place your laundry outside your room.
SERVICE
DIRECTORY
n
Do call the “Laundry” by pressing the pre-programmed
button on your In Room telephone for collection and any
special service.
TERMS OF SERVICE:
n
Laundry service is available 7 days a week.
n
Garments will be returned after 24 hours, when the
room will be serviced by Housekeeping as a part of
contactless service design. For more information,
please contact WelcomAssistance.
n
Items given for pressing will be returned after one hour
or as per the time advised by the guest.
n
Overnight laundry services: Garments collected after
09:00pm will be returned by next morning with additional
charge of 50% (minimum 6 hrs)
n
“I Want It Now”. This service ensures delivery within 4
hours at an additional charge of 100% round-the-clock.
n
Charges will be made to your room folio.
In case of any undeclared defects, such as damage or
discoloration, the laundry will process the garment only after
further instructions from the guest.
Unless an itemised laundry, dry cleaning or pressing list is sent
with the laundry, the hotel count will be considered as correct.
In case of loss or damage to the garment during processing,
the hotel shall be responsible for a sum not exceeding five
times the cleaning value of the garment.
The Hotel is not responsible for the Garments not claimed
within 30 days.
ITC GRAND CENTRAL
 SERVICE
HOTEL SERVICES DIRECTORY
LOST & FOUND MEDICAL ASSISTANCE
PLEASE CALL: WELCOMASSISTANCE 6 PLEASE CALL: WELCOMASSISTANCE 6

For any enquiry on lost items, please contact WelcomAssistance. The hotel is not authorised to keep and disburse medicines.
However if you need any medical assistance, a doctor is
available on call 24 hours a day. Please call WelcomAssistance
LOBBY MANAGER for any kind of assistance you may require.
PLEASE CALL: WELCOMASSISTANCE 6

Our Lobby Manager is available 24 hours a day. Please do

IN ROOM REFRESHMENT
not hesitate to contact him or her should you require any
PLEASE CALL: WELCOMASSISTANCE 6
information or assistance.
In room refreshment is available” On Request”. Items delivered
will be considered as consumed and charged to your bill.
LOUNGES For placement of in room refreshment items please call
Welcomassistance.
FREDERICK’S LOUNGE
The perfect meeting place for business discussions. It offers
the finest selection of martinis and gourmet teas & coffees. NEWSPAPER
Attentive service makes it the ideal meeting point in the hotel. If you require a newspaper, please contact Concierge for
assistance.

POINT OF VIEW
An exclusive rooftop lounge for Suite, ITC One and Towers
guests. True to its name, this lounge offers a panoramic view
of the city and the sea. An ideal place to unwind and relax over
a glass of wine, from the excellent selection of wine and spirits.
NON-SMOKING
Smoking is allowed only in designated areas of the hotel.
Should you prefer a smoking room, please contact our
Concierge desk in the Lobby.

LADIES’ / MEN’ SALON PARKING FACILITY

Please refer to ‘Kaya Kalp – The Spa’ in this directory. PLEASE CALL 5070

Please contact the Duty Manager for assistance.

Timings: 10 am to 8 pm

PETS
MASSAGES
We regret inability to allow pets inside the hotel. However,
PLEASE CALL: WELCOMASSISTANCE 6
we would be pleased to offer information on alternative
Our trained staff at Kaya Kalp – The Spa, provide a range of arrangements. Please contact Duty Manager / Lobby Manager.
massages with aromatic oils. Kindly contact the Kaya Kalp
manager for an appointment and for further information.

ITC GRAND CENTRAL


HOTEL SERVICES
PHOTOGRAPHER
Please contact Concierge for assistance in arranging a
photographer. However we would appreciate your placing
the request in advance.
PRINTING SERVICE
Please forward your documents / email which you would like
to be printed to businesscentre.itcgrandcentral@itchotels.in.
The same shall be delivered to your room. Please contact the
Business Centre for charges applicable.
RELIGIOUS PLACES
Concierge will be able to provide you with details and locations
of places of religious importance, in the city.
ROOM RESERVATIONS
Please allow us to assist you in making reservations for your
next trip to ITC Grand Central, Mumbai. Please contact Room
Reservations for assistance.
For Reservations at any other ITC Hotels, kindly refer to www.
itchotels.com
For reservations at Marriott outside India, please call Room
Reservations for assistance.
RESTAURANTS
Three exceptional restaurants and an Irish Pub, each with its
own style and distinct cuisine, offer you a taste of India and
the world. Please refer to the Services section of this directory
or call Concierge for further information and facilitation in
making table reservations.
SERVICE
DIRECTORY
SALES AND MARKETING OFFICE
The sales office is open from 9am to 6pm except Sunday.
For any assistance during non-office hours and on holidays,
please contact the Duty Manager / Concierge at extension
5052.
SAFE DEPOSIT BOX
Your room is equipped with a safe for your valuables. We
suggest you keep your valuables in the safe deposit box. We
regret that we cannot assume responsibility for valuables left
in the room and in the public areas of the hotel.
SECRETARIAL SERVICES
5065 / 66
Our Business Centre will be pleased to assist you with any
kind of secretarial assistance that you may require.
SECURITY
Hotel security is provided 24 hours a day. Our security officers
are on duty round the clock. Please do not hesitate to call
WelcomAssistance, should you notice anything amiss. Please
refer to the Safety and Security section of this directory for
further information.
SEWING & MENDING
Please contact WelcomAssistance for any minor repairs and
sewing services that you may require.
SHAVER SOCKETS
Our electricity supply in the room is set at 220V AC at 50 Hz.
For your convenience, the shaver socket in the bathroom has
an option of 110V socket.
ITC GRAND CENTRAL

HOTEL SERVICES
SHOE SHINE
PLEASE CALL: WELCOMASSISTANCE 6
We will be pleased to provide shoe shine service with our
compliments. Please contact WelcomAssistant for any further
information.
SIGHTSEEING
Travel House located on the Lobby Level offers customized
city tours and guide facilities. For information or arrangements
of local sightseeing please contact the Concierge.
SMOKING AREAS
The Millsquare is the designated smoking area within the hotel.
SPA
Please refer to “Kaya Kalp – The Spa” in this directory.
SWIMMING POOL
Located at level 2 our swimming pool is open from 7 am to
9 pm.
TAXIS
We recommend that you use our ‘Safe Cars’ through our travel
services office. However, should you require a metered yellow
taxi, our Concierge will be pleased to assist you.
TICKETING
PLEASE CALL: WELCOMASSISTANCE 6
Our Travel Services Office, located at the Lobby Level, is
open round-the-clock to assist you for airline reservations,
amendments and ticket confirmation.
SERVICE
DIRECTORY
TIPPING
We do not levy any service charge. However tipping is an
accepted norm for appreciation of services. We would request
you to tip only in Indian Currency.
TOURS
Travel House, our travel services office, located at the Lobby
level, would be pleased to assist you with relevant information
and bookings.
TRANSLATORS
Translators are available on request at prior notice.
Our Business Centre will be pleased to make relevant
arrangements should you require this service.
TRAVEL HOUSE
Our Travel Services Office is located at the Lobby level, and
is open 24 hours a day. They provide a variety of Chauffeur
driven ‘Safe Cars’ to meet your every need.
They would be pleased to help you with booking, amendment
and reconfirmation of airline tickets, Safe Car rentals and other
travel related services.
UMBRELLA
In case of inclement weather, umbrellas are available at the
Concierge.
VIDEO CONFERENCING
Facility can be provided at any of our meeting rooms at
24 hours’ notice. Please contact the Business Centre for
assistance.
ITC GRAND CENTRAL
 SERVICE
HOTEL SERVICES DIRECTORY
WAKE UP CALL SERVICE
PLEASE CALL: WELCOMASSISTANCE 6

You can schedule a wake-up call by touching the ‘Wake Call’

icon on your telephone instrument. The voice guide will take
you through a step-by-step setup. This facility is also available
through WelcomAssistance.

Please refer to the telecommunications section of this

directory for further details.

WEBSITE
Please visit the wonderful world of ITC Hotels at www.itchotels.
com.

WELCOMASSISTANCE
Please call WelcomAssistance for any information or help
that you may require. They will do everything to make your
visit comfortable.

ITC GRAND CENTRAL


TELECOMMUNICATION
This Telecommunication Guide introduces you to
our state-of-the art Telecommunication package
and its advanced and integrated voice and data
communication features. This system has been
installed as a part of our commitment to upgrade
and enhance our business services to make
your stay more comfortable and pleasant.The
accompanying comprehensive information has
been compiled to give you direct access to all
facilities and services. Please press “0” to contact
the Operator. WelcomAssistance is at your service
for further assistance. ITC Grand Central operates
on Alcatel Omni PCX Enterprise server. The system
has been installed as a part of our constant
commitment to enhance our business services
and to make your stay even more comfortable
and pleasant.
Should you require any assistance, please call
WelcomAssistance.
SERVICE
DIRECTORY
DESCRIPTION OF ONE TOUCH BUTTONS ON
YOUR TELEPHONE
Butler Service/ Room Service: One touch button
to avail of Room Service facility.
Wake-up Call: You can schedule a wake-up call
for yourself simply by pressing auto wake-up. The
Voice Prompt will guide you through the rest of the
procedure. This facility is also available through
the Operator “0”.
WelcomAssistance: One touch button for any kind
of assistance required.
Voice Message: If a message has been left for you
while you were away, this one touch button helps
you retrieve the message.
Conference Calls: You can establish a three party
conference either between an external caller,
yourself and another guest in the hotel or between
yourself and guests in the Hotel or between
yourself and two external callers.
ITC GRAND CENTRAL
 SERVICE
TELECOMMUNICATION DIRECTORY
Reception: One touch button to connect you to Line 1: This line is for the first call.
the reception.
Line 2: In case you have another call while you are
Housekeeping: One touch button connects you talking on line 1, you can keep the first call on hold
to Housekeeping. by pressing the hold button and take the second
call by pressing the Line 2 button. Line 2 can also
Bell Desk: One touch button to connect you to be used for modem connection.
the Bell Desk.
Do Not Disturb: Lift handset, and listen for the dial
Laundry: One touch button to connect you to tone
Laundry.
Dial *2, and a voice prompt will give you instructions.
Business Centre: One touch button to connect
you to the Business Centre. Hang up when the procedure is complete.

Emergency: One touch button to alert the operator To change or to delete, dial *2 and follow the
in case of fire, or a medical emergency. instructions.

Speaker Volume: To adjust the volume of your Room to Room Dialing: Dial the room number
handset. required.

Redial: Redials the last number dialed on your (This facility is disabled between 2200 hrs and 0700
telephone. hrs. Kindly contact the Operator for assistance)

Mute: Press to exclude party on telephone from

conversation at your location. The illuminated light
above indicates activation. DESCRIPTION DURATION TARIFF(INR)
Local Calls Per 1 Minute INR 7+18% Tax
Speaker Phone: Press to use the microphone and STD Calls Per 1 Minute INR 70+18% Tax
speaker instead of handset for conversation with ISD Calls Per 1 Minute INR 140+18% Tax
the caller. The lamp illuminates on activation.

Hold: Press to place call on hold. The line which is

on hold has an illuminated light against it.

Message Waiting Light: If a message has been

left for you while you were away, you will be alerted
by the red message waiting light being activated
on your telephone. Press the message button to
retrieve your messages.

ITC GRAND CENTRAL


HOUSE RULES
The following are the terms and conditions of the Agreement
under which rooms are permitted to be used by guests.
TARIFF
Your room rate is on your Registration Card. The tariff is for the
room only and is exclusive of any Government taxes which
may be applicable from time to time.
SETTLEMENT OF BILLS
Bills must be settled on presentation. Personal cheques are
not accepted.
COMPANY’S LIEN ON VISITORS’ LUGGAGE
AND BELONGINGS
In case of default in payment of dues by a guest, the
Management shall be entitled to a lien on the luggage and
belongings, and to detain the same and to sell or auction
such property at any time after the day of departure without
reference to the party, and appropriate the net sale proceeds
towards amount due from the guest
SERVICE
DIRECTORY
DEPARTURE
Check-out time is 12 noon. Please inform the Lobby Manager
if you wish to retain your room beyond this time. Late check-
out charges will apply.
LUGGAGE STORAGE
Luggage and storage facility is not provided by the hotel.
GUEST’S BELONGINGS
For the convenience of guests, a safe deposit box has
been provided in every guest room. Guests are particularly
requested to keep their valuables locked and secured in the
safety container at all times.
Guests are also requested to lock the door securely from
within whilst retiring for the night. The door should also be
secured by turning the safety bolt knob counter clockwise and
by securing the safety latch/ chain provided for this purpose,
on the inside of the door. The Company will not in any way
whatsoever be responsible for the loss of resident’s goods
or any other property not entrusted to the Management, or
for damage including theft or pilferage
ITC GRAND CENTRAL

HOUSE RULES
HAZARDOUS GOODS
Storing of cinema films are still used, articles of a combustible
or hazardous nature in residential rooms or store rooms is
strictly prohibited.
DAMAGE TO PROPERTY
Guests will be held responsible for any loss or damage to
hotel property caused by them, their friends or by any person
for whom they are responsible.
MANAGEMENT’S RIGHT
The Management reserves for itself the absolute right of
admission to any person into the hotel premises and to
request any guest to vacate his or her room at any moment
without previous notice, and without assigning any reason
whatsoever, and the guest shall be bound to vacate when
asked to do so. In case of default, the Management will be
entitled to remove the luggage and belongings of the visitor
from the room occupied by the guest and lock the room.
RELATION BETWEEN COMPANY AND VISITORS
Nothing herein above shall constitute or be deemed to
constitute any tenancy, sub-tenancy or any right of tenancy,
any right or interest in the hotel premises or any part or portion
thereof in favour of any guest or resident or visitor and the
Company shall always be deemed to be in full and absolute
possession and control of the hotel premises.
GOVERNMENT RULES AND REGULATIONS
Guests are requested to observe the Government rules and
regulations in force from time to time in respect of registration,
alcoholic drinks, firearms, etc
NO VISITOR POLICY
For the interest and safety of all hotel guests,
visitors are not permitted in the guest rooms
post 9 pm.
SERVICE
DIRECTORY
AMENDMENT OF RULES
The Management reserves the right to add, alter or amend
any of the above terms, conditions and rules.
DO NOT DISTURB
For the purpose of guest wellbeing, room upkeep and safety,
all occupied guest rooms are serviced at least once during
the day. The guest rooms that are on privacy status for two
consecutive shifts are liable to be opened and checked by
Housekeeping Manager and Duty Manager in the presence
of the Security personnel to ensure guest’s well-being. In
case you do not wish to have your room serviced, then
may we request you to inform the Duty Manager about this
requirement and also indicate the time when the room should
be serviced.
EMERGENCY
In case of an emergency, please press the ‘Emergency’ button
or dial ‘3’ on your telephone.
SECURITY
To ensure a safe and secure environment for you, we have
put certain stringent security measures in place which may
involve personal and baggage checks. Your cooperation is
greatly appreciated. Our endeavour is to make this process
as minimally intrusive as possible with least amount of
inconvenience to our esteemed guest.
SAFETY
FIRE SAFETY
ITC Grand Central, Mumbai is equipped with one of the best
safety and fire protection systems in the world. Automatic-
sprinklers, smoke / heat detectors, manual pill boxes (break
glass alarm), fire hydrants and portable fire extinguishers are
installed throughout the building and are constantly upgraded.
ITC GRAND CENTRAL

HOUSE RULES
Fire escape stairs, on each floor, ensure a safe exit from any
part of the building. Smoke Compartmentation with 0130 hrs
fire rated doors ensure protection against spread of smoke /
fire. However, we are aware that even with the best of systems
installed a fire can still breakout. Our staff is professionally
trained to fight any break out of fire. Your safety can be greatly
enhanced if you carefully follow the instructions given in the
following pages of this directory.
When you check into Your Room, Familiarise Yourself with:
The Emergency exit routes. The exit route plan is fixed on to
the back of your room’s main door. The location of the fire-
fighting equipment installed nearest to your room.
The automatic smoke detection system is installed in your
room. These are detailed as under:
A. SMOKE DETECTOR – It will alert you of the presence of
smoke. These are fixed on the ceiling of the room.
B. HOOTER – This is an alarm device, which immediately
raises an intermittent pulsating alarm, the moment the ‘smoke’
detector detects the presence of ‘smoke’ in your room.
C. MANUAL CALL POINT – This is a red square or round box
fixed on the walls of corridors, lift lobbies and other public
spaces. If you happen to locate Smoke or a Fire then you
should break the glass to raise an alarm.
PLEASE DO NOT PRESS THE BUTTON.
IF YOU DISCOVER SMOKE OR FIRE
Please remain calm.
Do not shout “FIRE”, IMMEDIATELY inform the Telephone
Operator or the Engineering Control Room about the Fire,
by dialling ‘3’ or ‘6’ respectively.
SERVICE
DIRECTORY
Provide your name, room number and the exact location of fire.
Break the glass of the nearest manual pill box in case of fire.
Use the nearest fire extinguisher or the fire hose reel and try
to extinguish the fire if possible.
Do not endanger yourself.
If required evacuate the building.
Please follow instructions of hotel staff.
Stay calm....don’t hurry, be relaxed, and think positive.
IF YOU ARE TRAPPED IN SMOKE OR FIRE
SWITCH OFF the air-conditioning.
Keep your door closed and block the edges of the door with
wet towels.
Fill the bath tub with water.
Wait for an announcement through the Public Address
System.
Breathe through wet towels.
Do not break the windows or try to jump out.
Do not walk upright in smoky areas.
Always lie low and crawl along the floor.
Close the door, if any, between yourself and the smoke.
ITC GRAND CENTRAL
 SERVICE
HOUSE RULES DIRECTORY
IN CASE OF EVACUATION
An evacuation call will be given by the management through
the Public Address System. Listen carefully to the transmitted
message.

Stay Calm. Follow the instructions immediately

Please do not try to collect your personal belongings. It may

only delay safe evacuation.

If the door is not hot, then open the door to leave the room.
Take your Room Key

Card and close the door behind you.

Try to use the nearest fire escape to evacuate. DO NOT USE

THE ELEVATORS.

WHILE IN YOUR ROOM

Help us to prevent a Fire. Extinguish your cigarette butts
carefully.

Always use ashtrays for disposing butts.

Extinguish a matchstick before disposing of it.

Switch off electrical appliances when not in use.

Inform our staff immediately about any defective appliances

in your room.

ITC GRAND CENTRAL


SAFETY & SECURITY
The hotel has vigilant, mobile security staff on
duty round the clock. Do not hesitate to inform
the Lobby Manager / Reception if you notice
anything amiss. Safeguard your Room Key Card
so as to avoid any unnecessary inconvenience. In
case your Room Key Card is lost or stolen, please
inform the Front Desk immediately. Ensure your
Room door is locked before retiring or leaving it.
Always deposit your Room Key Card with the Front
Office Desk when checking out. Do not leave your
luggage unattended while checking out. Never
admit any repairmen or persons with unsolicited
deliveries into your room without checking with
the Management.
SAFE DEPOSIT BOX
A safe is available in your room for your valuables.
SPECIAL INSTRUCTIONS
Do not smoke in bed.
Do not use any heating appliances in your room.
SERVICE
DIRECTORY
Do not overload electrical circuits.
When in your room, keep your door double-locked
at all times.
Secure the safety chain and the night-latch.
Use the peephole to identify all callers before
opening the door.
Use the mini-safe box in the room for valuables
and money.
Do not reveal the name of the hotel or your room
number to strangers.
Panic is the most dangerous reaction.
EVACUATION PLANNING
INTRODUCTION
Inspite of strict preventive and protective measures,
circumstances such as serious fire, bomb threat,
ITC GRAND CENTRAL

SAFETY & SECURITY
terrorist attack, natural calamity etc. may still arise
where evacuation of a part or the entire hotel
premises becomes inevitable.
It is therefore vital that a feasible evacuation plan
is formulated for your Hotel.
The aim of these instructions is to acquaint you of
the actions to be implemented when evacuation
is ordered.
DECIDING AUTHORITY
The ultimate authority to order the evacuation of
the hotel will be on Duty Incident Controller present
in the hotel at the time of crisis. However, he will be
guided in his decision by the Incident Controller
in consultation with the General Manager (in case
the time / circumstances permit).
INDICATION FOR EVACUATION
The indication for evacuation of the hotel will be
on the following lines…
A. Sirens will be sounded.
B. Announcement on P.A. system will be made to
all guests.
C. Telephonic / verbal messages will be passed
to all the in house guests.
TELEPHONE OPERATIONS
Telephone operators will contact each guest and
tick off all acknowledgments.
Telephone Operators will not leave their place of
duty in order to assist you as much as possible.
SERVICE
DIRECTORY
EVACUATION ORGANISATION
The following personnel will constitute the
evacuation control organization.
A. Chief Evacuation Controller: Front Office
Manager assisted by Executive Housekeeper.
B. Floor Marshalls: Staff of Bell Desk and
Housekeeping would rush to floor allocated to
them to direct and help in safe evacuation.
Note: As the general rule Management Staff will
not leave the hotel premises till all the guests have
been safely evacuated.
ASSEMBLY AREAS
To reach the assembly area please follow the fire
exit plan, which is displayed in room, behind door
and the directional arrows. This will guide you
towards the assembly area.
The control of the Assembly Area ‘A’ will be under
the Front Office Manager for all guests. The hotel
will depute staff to the Assembly Area to note
down the particulars of everyone who has been
evacuated.
The Chief Evacuation Controller will nominate two
housemen to check every Room / Restaurant /
Shop etc. to ensure that none of the guests are
left behind.
ITC GRAND CENTRAL

SAFETY & SECURITY
GENERAL INSTRUCTIONS
The Front Office Manager will be responsible for
the correct accounting of all the guests. If anyone
is found missing, it will be notified to the Incident
Controller or the Fire Brigade Officer who will
quickly arrange the rescue of the missing people.
The Chief Engineer will ensure that all lifts are
grounded and all gas lines and unwanted power
lines are switched off. Lifts will not be used for
evacuation at any cost.
Security Personnel will ensure that both the car
parks are empty of cars. All the vehicles will
be removed as soon as the siren is heard or
indications for the same are given. This will ensure
the protection of your cars/property. This will be
done in conjunction with the local Police who will
also help in providing maximum assistance to the
fire staff and guests.
ALL CLEAR
This will be decided by the officer who ordered the
evacuation after consulting the Incident Controller
and Chief Engineer.
The information will be passed verbally or by
announcement.
No guests will be allowed to enter the hotel for
any purpose unless clear instructions to the effect
have been issued by the
EVACUATION CONTROLLER
The following routes will be adopted for evacuation.
Responsibility for areas of Evacuation
SERVICE
DIRECTORY
AREA RESPONSIBILITY
LAUNDRY - Laundry In-Charge HOUSEKEEPING
STORES - Stores Supervisor
HEALTH CLUB - Health Club I / C
BUSINESS CENTER - Front Office Manager
ADMINISTRATIVE - UFC / Personnel OFFICES
TRAINING CENTRE - Training Coordinator
MAIN KITCHEN - Chef In-Charge
AC PLANT - Chief Engineer
BOILER ROOM - Engg. Supervisor engineering
Control
ALL FLOORS - Executive Hous ekeeper/
Housekeeping Staff who are deputed to floors.
As soon as the sirens are heard or message
received regarding evacuation, the relevant
departments responsible for evacuation will swing
into action and evacuate guests / personnel in
two lines along the staircases. There must be
no pushing, stampede, shouting or blocking of
entrances or exits. Special care will be given to the
aged, invalids and children. The Floor Marshalls will
report the completion of evacuation of guests from
the floors after checking toilets, to the Evacuation
Controller. They will be the last to leave the floor. It
is most essential for you to understand that in case
of fire, the floor above will be evacuated before the
lower floors.
ITC GRAND CENTRAL