Conflict Management

Interpret and manage conflicts within the workplace

Collaborative Conflict Resolution is a two-day programme that helps participants

understand the causes of conflict and improve their ability to use a range of
conflict management styles. Tools are provided and practiced for resolving
conflict in a collaborative, win-win environment.

What does this programme cover?

Conflict Definition
Strategies for managing conflict
Conflict Management Style
Conflict Resolution Process and Skills
Practice and Action Planning

Modules

Conflict definition
What is conflict
Causes of conflict

Strategies for Managing Conflict

Competition – Compromise – Collaboration
Relationships

Conflict management style

Conflict Management Style Survey
Conflict Resolution Styles
Advantages / Disadvantages

Conflict resolution process and skills

Process for resolving conflict

Establishing a supportive climate

Determining each other perceptions
Communication skills
 Identifying the causes of conflict
Agreeing on a tentative solution
Conflict resolution team activity
Checking to see if the solution is working

Practice and action planning

Conflict resolution worksheet
Practice Sessions

This programme will help participants:

Define conflict and identify the four major causes of conflict

Assess their preferred conflict management style
Describe and use a 5 step process for resolving conflict
Review and practice key communication skills
Create norms and strategies to respond effectively in conflict situations