Offboard Diagnostic Information Service System

Frequently asked questions

Version 15
ODIS frequently asked questions

This document is designed to support For ease of use you will find links and functions
questions that arise as a result of using ODIS. throughout the document.

It is regularly reviewed and updated and Key

should be viewed prior to sending ODIS
support requests using the Support button Link to related content

Return to main index page

It replaces all previous copies. Please destroy Draws attention to important information
any printed copies of the obsolete documents.

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Index

Support button operation ODIS session file

Support Request information? Collect and send an ODIS session file

ODIS Support Request minimum standards ECU SVM updates

How can I check if I am using the latest Disconnect VAS6356 when installing
ODIS Version? ODIS

Ignition status is not recognised on some VAS6356 test instruments ODS0010E

early models
Indecipherable text
Hotfix information
Useful Contacts
Why can’t I retrieve a saved diagnostic
session?

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This document is searchable

This document is now searchable. Each occurrence of the searched text is then identified and can be
Press Ctrl+Shift+F at the same time found by clicking the relevant line.

Then enter your search term e.g. “hotfix”

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Make sure your ODIS Support button works

It is essential that the ODIS support button works on every diagnostic tester in your
workshop.

Do not wait until you need this function to find that it does not work as you may find we
are unable to support you until the function is activated.

If you are in any doubt regarding the function of the ODIS Support button send a test
support request today.

Help on this topic can be found at -

Volkswagen Audi SEAT Skoda CV

VW0366-15 AU0292-15 SE0326-15 SK0320-15 CV0240-15

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Support Request Information
Q: When should I send an ODIS Support Request?
A: You should send an ODIS Support Request if you identify an
error with the function or content of ODIS that is not featured in this
information pack.
Q: Support Requests. How do they work?
A: Where applicable we will aim to acknowledge each support
request that includes the minimum information within one working
day. Please remember that unless a Hotfix is available the final
solution is likely to appear in future ODIS software releases, and is
not generally expected to arrive whilst the vehicle is in the workshop.
Q: The issue I have reported is preventing me from continuing
my diagnostic investigation, what should I do?
A: If the response to your ODIS Support request indicates the case
is escalated to the factory and the issue is preventing you from
returning the car to the customer; you should raise a DISS Technical
Enquiry and seek technical support to resolve the individual
complaint. In the DISS enquiry please state you have submitted
an ODIS support request, Technical Support will look for evidence
of this in your diagnostic protocol. If this is not present they will
return the DISS enquiry requesting an ODIS Support request is
submitted. Any delay in submitting a Support request will result in a
delayed vehicle repair.
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IMPORTANT INFORMATION
ODIS entirely supersedes VAS PC.
This makes it even more important that complete and concise ODIS support
requests are sent each time an error is identified.
Please ensure your ODIS support requests are produced on the latest software
and hold the following information -
• Explanation of exactly what you are trying to do
• Explanation of what happens when the issue arises
• A diagnostic log
• Relevant screenshot/s
• An indication if the issue is keeping the car off the road.
• Support requests that arrive without explanatory text or relevant
screenshots cannot be acknowledged or processed.
Detailed example of the minimum requirements
If the issue you wish to screenshot is in a hanging window ,use the Camera
button
The image is then automatically included when you close the hanging window
and open the Support request.
Remember we will not be able to assist you effectively unless
you have sent feedback in the required format.
ODIS support request minimum standards

Each ODIS support request must hold the following information -

- Explanation of exactly what you are trying to do and why it was necessary
(e.g. “I am trying to carry out campaign 38D3 but I am not able to upgrade the engine control unit”).
Requests sent without adequate text will not be acknowledged or processed.

- Explanation of what happens when the issue arises

(e.g. “The sequence fails with the message in the screenshot”).

- A diagnostic session
This allows us to replay the session you are requesting support for. Tick the box to send it with the support request.

- A screenshot
Your case cannot be escalated without relevant screenshots. Please ensure you only add screenshots that show the issue you are
describing. You can add several of these if required.

- An indication if the issue is keeping the car off the road

(if so remember to raise a DISS Technical Enquiry for support with the individual case).

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How can I be sure I am working with the latest available ODIS
version? The ODIS version is fully described by three pieces of information
A Support request should be submitted on • Product version
the latest version of ODIS, otherwise it
cannot be processed. • Main feature
• Diagnostic data
This is displayed by clicking Information > Versions in the right
When installing or updating ODIS Always hand tool bar.
ensure you are hardwired to your network.
Wireless links from the tester to the
network can compromise the data transfer
process.

If necessary you can manually instigate the

update process using the following
method :

Ensure your diagnostic tester is online

Click “Extras”
Please be aware that accepting an ODIS update will mean that
Click “Update” you cannot continue any interrupted diagnosis sessions
created in the previous version .
Follow the prompts.

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How can I be sure I am working with the latest available ODIS
version? (continued)
Additionally be aware that this symbol at the
bottom of the window indicates there is an update
waiting to be accepted.

Clicking on this icon will produce the update prompt.

Please be aware that accepting an ODIS update will mean that you cannot continue any interrupted
diagnosis sessions created in the previous version (click on the link for further information).

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How do I send an ODIS support request?

3. Ensure you build your support request as described 6. Use your best
in the earlier slide judgement to
complete these
4. Ensure you attach the diagnostic session by ticking sections
1. Click and expand the check box
“Help”
5. Always add a screen shot/s showing the issue you
are describing.

2. Click “Support”

Please insert all relevant screenshots. These will appear in the white pane but they will not prevent you from
adding explanatory text in the same window. Remember you can collect the messages in “pop-up” windows
by using the Camera button

Steps 3, 4 and 5 are essential.

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Why does ODIS not recognise the ignition status on some
older vehicles?

The configuration of the diagnostic plug on

some older vehicles renders ODIS unable to
recognise the ignition. This does not affect your
ability to use ODIS on these vehicles. Please
see the following bulletin for more information.

Volkswagen VW0858-12
Commercial vehicles CV0442-12
SEAT SE0708-12
Skoda SK0607-12

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Hotfixes

Information on how to apply hotfixes can be found on

Desktop –

Volkswagen Audi Skoda SEAT CV

VW1145-14 AU0893-14 SK0968-14 SE0839-14 CV0755-14

Please note it is essential that you delete the hotfix from

ODIS once you have finished the test sequence that
required it.

This is done by going to the right hand tool bar -

Data > Hotfix > Delete

Failure to follow this instruction will negatively

impact other test plans

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Why can’t I retrieve a saved ODIS diagnosis session if ODIS
has been updated?
ODIS diagnostic sessions can only be retrieved using the
ODIS software level they were created with. Accepting an
ODIS software update will mean that you cannot continue
an interrupted diagnostic session

We recommend you only interrupt diagnostic sessions if

your own internal processes will ensure that the stored
sessions are completed before an ODIS update is applied.

Working with the latest software should take precedence

over preserving interrupted diagnostic sessions.

The pop-up window on the right serves as a prompt

reminding you to close outstanding diagnostic sessions
prior to accepting the update.

Warranty will not reject claims that are supported by two

diagnostic protocols due to the acceptance of an ODIS
software update mid repair (for example the update arrives
whilst parts are on order).

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ODIS Session File

Q: What is a “Session File”?

A: This is the file that will allow Technical Support to simulate your diagnostic sequence and explore / recommend
alternative diagnostic routines.

Q: How do Technical Support access this file?

A: The ODIS user needs to copy this from the diagnostic tester and send it to Technical Support.

Q: How do I locate the “Session File”?

A: The file is stored in the C drive. See the next page for instructions on how to locate the relevant session file.

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Collect an ODIS Session File

Ensure you are using the latest ODIS The tester will then automatically label and place a file in
software and your GFF session is at or the “sessions” folder. Click “Save”
beyond the point where ODIS has
interrogated all of the control units and lands
on the “Test plan” tab. Then interrupt the
diagnostic session –

Data > Diagnostic session > Stop

You will then need to browse the “C” drive at –

C:\Program Files
(x86)\Offboarrd_Diagnostic_Information_System_Ser
vice\sessions
Select “Save”
Copy the relevant file (labelled by VIN number / date /
time) and send it to Technical Support.

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ECU SVM updates

Flash Updates should only be considered in the situations listed below:

• The service core process has directed you to a TPI and the content matches the customer complaint
• Campaign instructions direct you apply the update
• Technical Support Guide you to apply an update.

It is essential you follow the instructions in the technical documents / GFF test plan precisely. You should consider the notes below as minimum
best practice.

• Ensure your diagnostic tester is loaded with the latest ODIS version (unless you have specific instructions to use an alternative version)
• Apply an approved battery charger
• Follow the GFF precisely, ensure that the VAS5054A is connected by the USB cable and that Bluetooth is disabled (VERY IMPORTANT, just
connecting the wire will not automatically disable Bluetooth).

Then apply the update exactly as per the instructions provided. For additional general guidance view the following desktop videos

Volkswagen Audi Skoda SEAT CV

VW0518-14 AU0394-14 SK0432-14 SE0385-14 CV0327-14

Should the update fail, cycle the ignition off / on and repeat the sequence. If it fails again send an ODIS support request.

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Disconnect VAS6356 when installing ODIS

Make sure that the VAS6356 Test instrument

box USB connection is disconnected from the
diagnostic tester prior to any ODIS installation
process.

Failure to observe this precaution will lead to

operational issues.

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VAS6356 test instruments ODS0010E

If you find that a previously working test instruments VAS6356 displays this error -

Follow the workscope on the following pages.

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VAS6356 test instruments ODS0010E

Complaint
The test instruments box VAS6356 function has stopped working on a diagnostic tester and ODS0010E is
displayed.

Prerequisites
The Test instruments box VAS6356 has already been successfully installed and known to have functioned on the
particular diagnostic tester prior to this fault developing.

Workscope to restore function

Press the start button and select “Control Panel”

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VAS6356 test instruments ODS0010E

Locate and select “Device Manager”

Expand the “Network adapters” section. Right click “AVL DiTest VAS6356”. Left click “Uninstall”

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VAS6356 test instruments ODS0010E

Left click “OK”

Trace the USB connection that links the VAS6356 to the diagnostic tester. Disconnect the USB plug at the tester
and reconnect it after 10 seconds.

This pop up should appear briefly, confirming the VAS6356 is recognised.

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VAS6356 test instruments ODS0010E

Go to Start “All Programs” – DiTest > VAS6356 -

Left click “VAS6356 – Konfiguration”

Be aware the tester gives no acknowledgement at

this point

• Trace the USB connection that links the VAS6356 to

the diagnostic tester.
• Disconnect the USB plug at the tester and reconnect
it after 10 seconds.
• Restart the diagnostic tester. The test instrument
function should now be restored.

If issues persist send an ODIS support request.

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Indecipherable text

The ODIS installation instructions ask you to install the following languages:

• English GB
• English US
• German

Failure to follow these instructions will lead to untranslated text strings

To resolve this issue you will need to uninstall and reinstall ODIS exactly as per the installation guide.

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Useful contact information

Service Desk
For reporting I.T. issues including diagnostic tester faults, connectivity issues, ODIS
installation assistance and ODIS licence queries.
Tel 0800 046 8179

Vehicle Technical Support

If an ODIS error under factory review is preventing you from completing the task and
you require assistance, in the first instance raise your enquiry via DISS.
Once the DISS technical enquiry is raised vehicle Technical Support can be contacted
on 01908 601300 if necessary.

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Thank you for reviewing ODIS Frequently Asked Questions

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