17 January 2024

CONTRACT INFORMATION
1. Contact details

Service Provider Telefónica UK Limited (trading as O2)

Address 500 Brook Drive, Reading, United Kingdom, RG2 6UU
Telephone Number(s) 0344 809 0202
Service Intermediary
Address

2. Customer details

Name Mr Lucas Oliveira

Address 16, Reservoir Lane, Petersfield, Hampshire, GU32 2HY
Email tolica4752@wuzak.com

3. What you are signing up to

This Contract Information will expire on 19 January 2024 23:59:59. If you wish to proceed, please continue and complete your order before it
expires. The information presented here is personal to you and is not a full summary of our standard terms and conditions. If you sign up to a
contract with us, additional terms will apply that you will need to review before you submit an order. For a copy of the full terms please visit
o2.co.uk/terms or call us on 202 free from your O2 phone.

Device detail(s) Apple iPhone 15 Pro Max 256GB

Price breakdown and Monthly costs Upfront payment: £30.
Device: 35 monthly repayments of £34.99 and a final repayment of
£35.01.
Airtime: monthly payments of £33.00 (subject to RPI + 3.9%).
Additional benefits You may also be eligible for other discounts and benefits. Please speak
to us or go online for the latest information.
Device Plan 36 months.
Airtime Plan 30-day rolling Pay Monthly Airtime Plan. You must have an Airtime Plan
for any Device Plans up to 24 months. For Device Plans over 24 months,
your Airtime Plan will unlink at 24 months. Each year your Airtime Plan
will be increased by the Retail Price Index (RPI) rate of inflation
announced in February plus 3.9%. If RPI is negative, we’ll only apply the
3.9%. You’ll see this increase on your April 2024 bill onwards. See
o2.co.uk/prices.
Minutes and Texts Unlimited minutes and Unlimited texts to standard landlines and mobiles
within our Europe Zone. Calls from the UK to any other country, or any
calls outside our Europe Zone, will be charged at standard international
rates.
Data Unlimited UK Data 25GB of this can be used in our Europe Zone.
Plus free Wifi at thousands of O2 hotspots.

Alternative purchase options

Based on your selection, we are required to provide you with an alternative, pay upfront, purchase option for your device and also an equivalent
SIM only option for your airtime. If you think these are better suited to your needs, please select these options in your order.
Device and Price iPhone 15 Pro Max 256GB Natural Titanium at £1289.00.
SIM Only and Price 30 days minimum commitment period at £36.00. Your Airtime Plan will be
adjusted in April, in line with the latest RPI rate plus 3.9%. Check out
o2.co.uk/prices.
Minutes and Texts Unlimited minutes and Unlimited texts to standard landlines and mobiles
within our Europe Zone, provided that any calls from the UK to any other
country, or any calls outside our Europe Zone will be charged and
standard international rates.
Data Unlimited UK Data 25GB of this can be used in our Europe Zone.
Plus free Wifi at thousands of O2 hotspots.
Numbers not included in your allowance
 17 January 2024

Special numbers Calls to some special numbers aren’t included in your allowance. They
are usually non-geographic numbers that start with 09, 08, 070, 05 or
118. The most common numbers are:

05 070 07744 07755 0870 0871 09

Premium-rate numbers are usually operated by third parties. Find out

more about these charges and other special numbers at
o2.co.uk/specialnumbers Other prices may increase or decrease. You will
be notified if an increase would give you the right to end your contract.
If you use up your allowance, the following charges apply
Voice calls to standard landlines and mobiles (made in the UK and Inclusive and then 55p per minute
when roaming in our Europe Zone)¹
Video calls 50p per minute
Text messages to standard landlines and mobiles (made in the UK Inclusive and then 30p per message
and when roaming in our Europe Zone)
Voicemail²
Picture Messages (MMS) Inclusive and then 35p per minute
Calls to Customer Service³ 65p per message
International calls and text messages Free from your O2 mobile
Rates vary. See o2.co.uk/international
Charges / price increase Each year, your monthly airtime charges will be subject to an annual
adjustment by the RPI Rate plus 3.9%. RPI (or Retail Price Index) is a
measure of inflation published by the Office of National Statistics. It
measures the change in the cost of a sample of retail goods and
services. If RPI is negative in any given year, we’ll only apply the 3.9%.
The adjusted amount will first appear on your April bill.

For example (RPI rates illustrative only):

If your airtime tariff is £22.50 a month when you sign up:

Year 1: On your first April bill you would see your airtime tariff increase to
£23.94 a month (if RPI Rate announced in the Feb preceding the RPI
Change was 2.5%, plus the 3.9%) i.e. £22.50 x 1.064 = £23.94; and

Year 2: On your next April bill you would see your airtime tariff increase to
£24.87 a month (if RPI Rate announced in the Feb preceding the RPI
Change was minus 1.5%, meaning we only applied the 3.9% increase),
i.e. £23.94 x 1.039 = £24.87366.

You must pay the Charges for the Services you subscribe to and/or use
every month by the date on your bill. We may charge fees if you're late in
paying. We may ask you to pay a deposit before we'll let you use our
services. Your inclusive allowances cover mainland calls, texts and data
in our Europe Zone, except if you’re on a data-only (Mobile Broadband)
tariff data can only be used in the UK. Special numbers and services
(such as premium rate numbers and some 08 numbers) are not included.
Please see our Website for more details about specific tariffs and
Charges outside your allowances.

We may increase or decrease our other prices from time to time. Some
increases would give you the right to end your contract without paying an
Early Termination Charge.
Other relevant information
Offer availability Subject to availability and while stocks last. Additional promotional terms
may apply. See, https://www.o2.co.uk/termsandconditions.
Security Occasionally we may have to temporarily suspend the Service (or any
part of it) including (but not limited to) for operational reasons, in an
emergency, or for reasons of security. This might be if we're asked to do
so by a government or regulatory body.
Complaints handling and dispute resolution You can check our Website for a copy of our Code of Practice on
complaints and for our latest information on alternative dispute
resolutions. We are here to help. If something goes wrong, we want to
put it right. You can find out more about our complaints process in our
Customer Complaints Code which can be found
at https://www.o2.co.uk/how-to-complain.
How to contact us Visit our stores, chat to us online at o2.co.uk/help, or see who to call at
o2.co.uk/contactus.
Termination notice period You can cancel your contract with us at any time by giving us 30 days’
notice, however Early Termination Charges (if applicable to your contract)
may apply.
 17 January 2024

Early Termination Charges A fee of no more than your Monthly Subscription Charges multiplied by
the number of remaining months up to the end of the Minimum Period,
including VAT (calculated at the prevailing rate) and minus 4% for early
receipt of payment as well as any other Charges that may be due. Early
Termination Charges do not apply to Custom Plan contracts.
Termination of contract We may end your contract if: you don’t pay any charges that are due or if
you’re bankrupt; you materially breach our terms and conditions; you
refuse to return any payment or credit that was made to you in error; you
misuse our brand or the intellectual rights of a third party; you are abusive
or threating to our staff or we reasonably believe that our services are
being used fraudulently, illegally, in a way that harms our network,
contrary to our Fair Use Policy, or to cause annoyance (among other
things).

O2 may change your terms and conditions during your Minimum Period,
if such a change occurs and it is not permitted under the terms of your
contract, you may be able to exit your contract early. O2 will write to you
to let you know if that’s the case.
Change your mind If you change your mind about certain equipment (usually a Mobile
Phone) you've bought from us, you may be entitled to return items once
and exchange them for another within the 14-day Change-Your-Mind
Period.
Your minimum period Your contract has a minimum term called a Minimum Period. After that
Minimum Period, you can end your contract by giving us 30 days’ notice
and you will have to pay charges during this notice period. Unless
specified otherwise in our terms, if you want to end the contract during
the Minimum Period or we end your contract as a result of your material
breach, then you will have to pay an Early Termination Charge or if
you’ve taken Equipment on a Device Plan, you will have to pay for it in
full.
Renewal O2 will contact you a minimum of 30 days before your contract expires
and present you with tariff options.
Accessibility If you find it difficult to access any of our services due to a disability or
personal situation, we may be able to make some adjustments to help
you manage your O2 account.

With your consent we can record limited information about any

adjustment or support needs on your account, this means you won’t have
to tell us again, unless they change. If you do not consent to this
information being recorded, you will have to tell us about any support you
require each time you contact us. Any personal information that we
record is held in line with our Privacy Policy
(o2.co.uk/termsandconditions/privacy-policy).

If you’d like us to record this information on your account, and arrange for
any ongoing support or adjustments, you can let us know by filling out our
Support Request Form (o2.co.uk/access-for-all/support-request-form).
Alternatively, you can ask customer services (o2.co.uk/contactus) or a
member of staff in an O2 store to record this for you.

Emergency organisations, network availability and caller location
information
More information about the support available can be found on our Access
For All Pages (o2.co.uk/access-for-all/services-and-support).
If O2’s network is down or unavailable for any reason, your mobile can
select a non O2 network that has coverage in that area to make an
emergency/999 call only. In the event no other network has coverage
then an emergency call cannot be made.

Data Protection (how we use your information)
Data reception and download and upload speeds may vary depending on
a number of factors, such as; the type of device you have, how many
people are using the network at any given time, whether you are indoors
or in a car. Signal strength can also be affected by buildings, trees and
even weather conditions. You can search our coverage checker to find
out what coverage is like in your area here:
https://www.o2.co.uk/coveragechecker
We will collect information about how you use our services and third-party
services you use in conjunction with our services, including for example
your location and account activity, to enhance your overall experience
with us and make it more relevant to you. We may use and analyse your
personal details to help us run your Service(s) and account, including for
credit checking and fraud prevention. We may share and combine that
data and your information with carefully selected third parties for all those
same.
 17 January 2024

You want to keep your old number You can switch your existing service(s) to us by giving us a PAC or a
STAC code. You need to ask your old network for a PAC code if you
want to keep your old number, or a STAC code if you want to get a new
number. Find out how to give us your PAC code by visiting
o2.co.uk/keepmynumber. It’ll take us one working day to sort it out.

If you’re an O2 Pay & Go customer, when you transfer your number to an

O2 Pay Monthly tariff, we’ll transfer any existing top-up credit and take it
off your first Pay Monthly bill. And we’ll also transfer any rewards you
may have earned.
Compensation and Refunds O2 offer refunds for deposits, cancelled orders, final bill, airtime credit
and premium delivery charges, please go to www.o2.co.uk/finalbillrefund
for further detail.

If you're switching to O2 using a PAC or a STAC code, and something

goes wrong during the switching process, you may be eligible for
compensation. For more information about this process, please visit
o2.co.uk/keepmynumber.
Payment Methods You have the options to pay by debit / credit card or direct debit.
Plans over 24 months If you choose to spread the costs of your device over 36 months
(excludes dongles), you will need a monthly rolling Airtime Plan for at
least the first 24 months of your Device Plan. After 24 months, you can:
(i) continue with the Device Plan and Airtime Plan, (ii) continue with the
Device Plan and terminate the Airtime Plan, or (iii) terminate both the
Airtime Plan and Device Plan (provided that you pay the remainder of
your Device Plan in full).

Prices shown include VAT at 20% (where applicable).

Europe Zone (including UK) voice calls

Applies to calls made in the Europe Zone to standard Europe Zone landlines and all Europe Zone network mobiles. Europe Zone voice calls are
inclusive on the unlimited tariff. Excludes calls to special numbers including 0871, 0870, 070, 07744, 07755 and premium rate calls.

Voicemail
Inclusive then 35p per minute thereafter except on the unlimited tariffs Europe Zone voicemail is free.

Calls to customer services

Calls from a non-O2 mobile are charged at your provider’s rates.

Thanks,
O2