LAURENE GALE OLERMO ROA

Borromeo Apartments, San Antonio, Parañaque City

laureneroa@gmail.com | 09761540494

PERSONAL INFORMATION //
NICKNAME: Laurene (lo-rin)
A GE:27 years old
DATE OF BIRTH: 31 October 1996
SEX: Female
HEIGHT: 5’3”
WEIGHT: 75kg.
RELIGION: Agnostic
CITIZENSHIP: Filipino
MARITAL STATUS: Single
LANGUAGES SPOKEN: Filipino & English

\\ TRAITS, SKILLS AND SPECIALTIES

 Obsessive-Compulsive - very detail-oriented & never finishes a work half-done
 Grammar Nazi - very keen on written & spoken outputs especially in the English language
 Resourceful - finds a way of getting things done even if it meant stepping out of the comfort zone
 Open-Minded & Creative - constantly looking into how procedures can be improved for the better

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INTERESTS AND GOALS //
 Becoming a leader - comes from the aspiration of mentoring people and the want to learn as much
as possible and potentially bringing in own ideas towards everyone’s betterment

 Standing out - as someone who has a background in performing arts, it is very important to be
known as the greatest one in the field, thus constantly doing the absolute best to strive for greatness

 Providing every ounce of help - picked up a habit of helping teammates as it will also have an
effect in the overall output of the team’s performance

\\ EDUCATIONAL ATTAINMENT
PRIMARY
 Olive Grove Elementary School, 2003-2004
 Sacred Heart Academy of La Loma, 2004-2007
Theater Club / Art Club
 Laong-Laan Elementary School, 2007-2009
Journalism Club (Varsity Feature Writer)

SECONDARY
 Ramon Magsaysay High School - España, 2009-2013
The Blue and White (Feature Writer, 2009-2012)
The Blue and White (Literary Page contributor, 2012-2013)

TERTIARY
 University of the Philippines Los Baños, 2013-present
Bachelor of Science in Human Ecology
UP SOMA Soshiki (Membership Committee Head, 2020-present)
UP SOMA Soshiki (Membership Committee Head, 2016-2017)
UP SOMA Soshiki (Membership Committee Member, 2016-present)
Umalohokan, Inc. (Membership Committee member / Theater Actress, 2016-present)
UP SOMA Soshiki (Project Committee Member, 2015-2016)
UP SOMA Soshiki (Cosplay Artist, 2015-present)

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CORPORATE BACKGROUND //
 Cocina Ferraz (Student Union Bldg., UPLB, 2014)
▪ Barista / Cashier – pioneer employee in this café located inside the UPLB campus

 Fiesta Square (LB Square, Grove, Los Baños, 2014 - 2015)

▪ Acoustic Performer – worked part-time while still pursuing studies
 Angel’s Burger (Agapita, Los Baños, 2015 - 2016)
▪ Service Crew – preparing menu items in different branches in brgy. Anos & Batong Malake
 Paponei’s (Grove, Los Baños, 2017)
▪ Customer Service Associate – worked part-time assisting guests & customers
 The Offline Assistant (Umali Subd., Los Baños, 2017 - 2019)
▪ Virtual Assistant – deliberately searched for items that can be included in a growing online
shop & transcribed TV interviews of our client
▪ Trainer – coached applicants during their first two to three weeks for a full eight-hour shift
▪ Customer Support – provided email support for several Shopify-based foreign online shops
▪ Customer Experience Manager – assisted in giving out possible solutions involving technical
issues for a password manager app
▪ Social Media Manager – ghostwritten Instagram, Twitter and Facebook posts for a fitness
program, film/movie website and online shop, respectively
▪ Ghostwriter – ghostwritten synopses for upcoming US films and series
▪ Podcast Editor – provided engaging captions for podcast episodes based on real estate
businesses

 Everise - C3 / Customer Contact Channels (May 2019 – Feb 2022)

▪ Experience Champion – provided vocal customer support such as booking/changing flights,
schedule change updates and refund/voucher follow-ups for airline accounts as well as
sending emails to customers for a third-party account

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 Workstream, Inc. (Mar 2022 – Jun 2022)
▪ Customer Success Associate (Onboarding) – primarily lead new client onboarding for
small/mid-sized business owners/clients. Managed multiple client accounts, identified trends,
isolated & addressed underperforming accounts, and processed cancellations. Have also been
a subject matter expert and have provided guidance and strategies through one-on-one virtual
consultations
▪ Customer Success Associate (Growth) – proactively contacted already existing clients to pitch
another product that would be beneficial to include to their account

 Sigrid.AI (Metro Manila, 2022-2023)

▪ Executive Assistant – accommodated admin tasks such as scheduling, email management, and
account management for clients
▪ Researcher – gathered data for a carbon emissions company

\\ LEADERSHIP
 UP SOMA Soshiki Online Orientation (Event Director - 2020)
Spearheaded the organization’s first-ever online orientation via Discord
 Midnight District (Event Director - 2018)
Organized the event which is an open-mic-for-a-cause and proceeds were donated to charity
 UP SOMA Soshiki Membership Orientation (Event Director - 2018)
Arranged the overall planning of the semesterly event held to gather new applicants
 SOMA Cum Laude (Scorekeeper, 2017)
Ensured the accuracy of the scores gathered by the participants in this themed quiz contest held
yearly by UP SOMA Soshiki
 UP SOMA Soshiki (Membership Committee Head - 2016-2017)
In charge of the internal aspects of the organization and coordinated member-related activities
 BLLB (Event Coordinator, 2017)
A fan event held by UP SOMA Soshiki that caters to BL (Boys’ Love) enthusiasts. Ensured member-guest
related concerns were tended all throughout the event

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PARTICIPATIONS //
 Nihon Matsuri (Support member, 2020) - an online event held by UP SOMA Soshiki that
featured Japanese culture such as assembling a bento meal, different origami styles and so much
more. The event also did a singing contest as well as a cosplay contest.

 Isko’t Iska Video Protest (Actress, 2020) - an online protest regarding the Anti-Terror Law
recorded by Isko’t Iska alumni—uploaded in every Umalohokan, Inc. social media platform

 Brigada Eskwela (Participant, 2019) - a C3-held voluntary event which helped an elementary
school prepare for the upcoming school year by painting certain facilities and organizing a talk on
safety protocols while giving out safety helmets for the students and teachers to use

 Midnight District (Performer, 2018) - one of the main performers in this open-mic-for-a-cause
event in Entablado—a café owned by OPM artist Ebe Dancel

 ELBIKON (Usherette, 2018) - an event held by the UP Graphic Literature Guild that is a comic
convention being held yearly

 Nostalgia (Cosplay Artist) - portrayed Nico Robin from One Piece in the event held by UPLB
Harmonya

 UP February Fair (Actress, 2017) - performed on the main stage of the UP February Fair in Los
Baños which tackled social issues in a series of witfully-executed comedy sketches

 Isko’t Iska 2016: Daluyong ng Pagbabago (Lead Actress, 2016) - played a lead role in
this yearly theatrical play by Umalohokan, Inc. that showcases relevant social/political issues

 Cosplay Café (Cosplay Artist, 2016) - portrayed a stereotypical meganekko who tended the
guests’ needs in full character

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 SOMA Cum Laude (Cosplay Artist) - portrayed well-known characters such as Shoto Todoroki
and Momo Yaoyorozu from Boku no Hero Academia (in separate events) and Nozomi Tojo from Love
Live!

 Ang Barbero ng Laguna (Publicity Committee Member, 2015) - in charge of the visual
presentation shown inside the lobby before the main stage of a theatrical play held inside the UPLB
campus