JOB DESCRIPTION

Brief about Airtel: Bharti Airtel Limited is India’s second-largest telecommunications company. The company’s product offerings include
and 4G wireless services, Payments Bank, fixed line services, high-speed broadband, DTH, Wynk Music, Airtel TV & Enterprise services.

Job Title: Customer Relationship Officer; Business - Retail

Reporting to – Store Manager
Purpose of the Job
This is a unique opportunity to work in the areas of customer experience as well as Sales. The role exists:
· To create excellence in every customer moment & win them over as “friends for life”.
· Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes.
· Deliver defect-free resolutions with speed and honesty AND explore life-enriching experiences to GROW products and services fo
friends and their families
Deliverables (key responsibilities)
Customer Service

Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; sele
and explaining the best solution to solve the problem; following up to ensure resolution

Generate sales leads

· Responsible for driving sales for various Airtel Plans, Plan upgrades & Products including my Airtel APP, WYNK, Airtel TV, etc.
new & existing Airtel customers.
· Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly.
Compliance
· Ensure compliance with policies and procedures & expected code of conduct.
· Ensure completion of store operational requirements
Demonstrate (Key competencies)
- Persuasive Communication Skills
- Service & Sales orientation
- Digital Savvy
- Analytical Thinking
- Empathy
Skills Required
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service to the customers.
- Should be able to manage sales, service & operations at the same time.
- Ability to connect, provide innovative solutions, and create an environment where all can succeed.
- Must be digital savvy, comfortable in handling customer journeys on digital stores.

Educational Level Must have:

Graduation is a must
MBA (Preferred)
 JOB DESCRIPTION
ti Airtel Limited is India’s second-largest telecommunications company. The company’s product offerings include 2G, 3G,
, Payments Bank, fixed line services, high-speed broadband, DTH, Wynk Music, Airtel TV & Enterprise services.

Job Title: Customer Relationship Officer; Business - Retail

Reporting to – Store Manager

nity to work in the areas of customer experience as well as Sales. The role exists:
ence in every customer moment & win them over as “friends for life”.
s with simple and transparent digital experiences leading to warm & personalized outcomes.
ee resolutions with speed and honesty AND explore life-enriching experiences to GROW products and services for our
milies
sibilities)

ng product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting
t solution to solve the problem; following up to ensure resolution

e for driving sales for various Airtel Plans, Plan upgrades & Products including my Airtel APP, WYNK, Airtel TV, etc. for
Airtel customers.
all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly.

mpliance with policies and procedures & expected code of conduct.

mpletion of store operational requirements
etencies)
munication Skills
orientation

ng

ndly, and energetic with a genuine desire to provide outstanding service to the customers.
o manage sales, service & operations at the same time.
ct, provide innovative solutions, and create an environment where all can succeed.
avvy, comfortable in handling customer journeys on digital stores.

Salary:
3,00,000 Yearly CTC