Henner Medical Network - Quality Grid p 1/4

NAME OF THE PROVIDER : _________________________________________ Yes/No

1. Quality Management
1.1. Certification (national and/or international standard, date) Please complete →
1.2. Quality Department in place
1.3. Quality procedures in place, describe
1.4. Quality auditing (date of last audit)
1.5. Observation of confidentiality rules
1.6. Suitable resources for storing medicines
2. Risk Management
2.1. Risk Management team in the facility
2.2. Operation mode and frequency of meeting/action
2.2.1. Identito-pharmaco-vigilence
2.2.2. Transfusion risk
2.2.3. Chemical, biological, radiological, nuclear risk (CBRN)
2.2.4. Iatrogenic/nocosomial risk
2.2.5. Material vigilance
3. Level of Medical Care
3.1. Reference centre
3.2. University hospital, number of interns
3.3. Level of experience of the medical team Please complete →
3.4. Night medical care
3.5. Management of or participation in on-duty team of docs
3.6. Import of medicines in case treatment is not available on site
4. Number of Beds
4.1. Total number of beds Please complete →
4.2. Number of beds in intensive care - ratio number of beds/nurse Please complete →
4.3. Number of beds in medicine department - ratio number of beds/nurse Please complete →
4.4. Number of beds in surgery department - ratio number of beds/nurse Please complete →
4.5. Number of beds in maternity department - ratio number of beds/nurse Please complete →
4.6. Number of beds in pediatrics department - ratio number of beds/nurse Please complete →
5. Services
5.1. International Patient Service
5.2. Interpreting/translation, languages available
5.3. 24/7 Reception
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5.4. Online appointment booking

5.5. Teleconsultation available
5.6. Online prescriptions available
5.7. Hotel services offer
6. Stay
6.1. Several types of rooms available
6.1.1. Suites
6.1.2. Private room with bathroom
6.1.3. Private room without bathroom
6.1.4. Semi-private room with bathroom
6.1.5. Semi-private room without bathroom
6.1.6. Ward, number of beds per ward
6.2. Type of meal according to the Patient's choice
6.3. Air conditioning in rooms
6.4. Television in rooms
6.5. Internet access in rooms
6.6. Green area within the premises
7. Reception
7.1. Accessible for persons with reduced mobility
7.2. Multilingual staff
7.3. Air conditioning in waiting rooms
7.4. Television in waiting rooms
7.5. Magazines
7.6. Toys
Comments Please complete →
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