Department of Veterans’ Affairs Health Cards

Health services available to the eligible veteran community

DVA Gold Card DVA White Card DVA Orange Card

— for all conditions — — for specific conditions — — for pharmaceuticals only —
Provides holders access to listed health services for treatment Provides eligible British, other Commonwealth or
Provides holders access to all health services listed of specific conditions only — according to clinical need. Allied veterans access to pharmaceuticals listed
according to clinical need.
Contact DVA on 1300 550 457 (option 3 then, option 1) to on the RPBS according to clinical need, for all their
verify entitlement for services are covered by DVA. medical conditions.*
This card does not entitle the veteran to any
• Acupuncture (only when performed by a Medicare • Medical services & surgical procedures listed on the MBS* medical or other health care treatment.
registered LMO or GP) (undertaken in public & contracted private hospitals & day *Restrictions apply to some pharmaceuticals, which
• Ambulance surgery facilities) require accepted condition status.
• Chiropractic & Osteopathic • Medical specialist services listed on the MBS*
Contact details:
• Clinical Counsellors • Mental Health
Veterans’ Affairs Pharmaceutical
• Community nursing • Occupational therapy
Advisory Centre (VAPAC)
• Counselling (through VVCS) • Optical services and supplies
• Orthoptics Phone:
• Diabetes Educators 1800 552 580 (free call)
• Dental, Dental Specialists and Dental Prosthetists • Oxygen
• Dietetics • Pathology services listed on the MBS* Fax:
• Pharmaceuticals (including nutritional supplies) 07 3223 8651
• Exercise physiologists
• Physiotherapy Mail address for authority prescriptions:
• Hearing (through the Office of Hearing Services)
• Podiatry & Medical Grade Footwear VAPAC – Reply Paid
• Home support services, (including domestic assistance,
• Psychology & Neuropsychology GPO Box 9998
safety related home & garden maintenance, personal &
respite care) BRISBANE QLD 4001
• Clinical Psychology
• Hospital services - public & private (medical services • Radiology services listed on the MBS*
and surgical procedures listed on the MBS*) • Rehabilitation aids & appliances
• Medical consultations & procedures listed on the MBS*
• Social work
• Speech pathology
Note: Contribution to costs for travel to treatment may be available.
*DVA will not normally meet the cost of medical and specialist services not listed on the Medicare Benefits Schedule (MBS), although exceptions may be made
in special circumstances. Treatment providers will need to obtain written approval from DVA in such cases.
 DVA HEALTH CARDS Provider Contacts List

General Enquiries email: GeneralEnquiries@dva.gov.au

May 2014

Eligibility Checks (patients presenting a DVA White Card) Provider Education and Advertising Enquiries:
• dental procedures providerengagement@dva.gov.au
• convalescent care
• mental health services Account Enquiries
Phone: (All Providers) Payment of accounts enquiries & claim for payments
1300 550 457 (metro callers)
1800 550 457 (non metro callers) LMOs/GPs & specialists Send claims for payment to:
LMOs/GPS & specialists in NSW, ACT, SA, NT & WA
Prior Approval (more complex requests required in writing) Veterans’ Affairs Processing, DHS/Medicare GPO Box 9869 PERTH WA 6001
• surgical/medical procedures not listed on the Medicare Benefits Schedule
LMOs/GPs & specialists in VIC, QLD & TAS
• non-listed prostheses items Veterans’ Affairs Processing, DHS/Medicare GPO Box 9869 MELBOURNE VIC 3001
• above fee procedures
• cosmetic surgery Allied Health Providers Send claims for payment to:
• or any other exceptional cases/treatments Veterans’ Affairs Processing, DHS/Medicare
PO Box 964
Mail Address: ADELAIDE SA 5001
Primary Health Programs
DVA GPO Box 9998 Online claiming – accounts enquiries
ADELAIDE SA 5001 www.medicareaustralia.gov.au/provider/index.jsp
OR Fax: (08) 8290 0422
DVA Fee Schedules – All medical & allied health providers:
Stationery supplies www.dva.gov.au/service_providers/Fee_schedules/Pages/index.aspx
Stationery, imprinter orders & enquiries Phone: (All Providers) 1300 550 017 (DHS/Medicare)
Phone: 1800 700 199 (DHS/Medicare eBusiness)
Online orders: www.dva.gov.au/service_providers/Pages/Forms.aspx Email: onlineclaiming@humanservices.gov.au
Phone: 1800 155 355 Fax: 1800 671 670
Find this chart at:
Further information: factsheets.dva.gov.au/factsheets/ www.dva.gov.au/service_providers/services/Pages/health_services.aspx

Factsheets: PLEASE NOTE:

DVA Health Card – Gold Card HSV60 PENSIONER CONCESSION CARDS (BLUE COLOUR) and COMMONWEALTH SENIOR
DVA Health Card – White Card HSV61 HEALTH CARDS (GREEN COLOUR) may be issued by DVA but cardholders have
DVA Health Card – Orange Card HSV69 no DVA treatment entitlement. These cards have the same status as those
issued by Centrelink.

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