26/11/23, 15:59 A phone call from a customer | LearnEnglish

Skills (/skills) > Listening (/skills/listening) > B1 listening (/skills/listening/b1-listening)

> A phone call from a customer

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Preparation

0:00 / 2:26

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Transcript

Task 1

Task 2

Discussion
Do you ever do favours or make exceptions for important clients?

Download

Worksheet (https://learnenglish.britishcouncil.org/sites/podcasts/files/LearnEnglish-
Listening-B1-A-phone-call-from-a-customer.pdf)

Try another listening(/skills/listening/b1-listening)

Language level

B1 - Intermediate (/taxonomy/term/1490)

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Average: 4.4 (288 votes)

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Submitted by Nguyen Hong Loan on Wed, 15/11/2023 - 03:02

Permalink (/comment/194879#comment-194879)

Yes
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Submitted by MoHaNeD2024 on Mon, 13/11/2023 - 11:36

Permalink (/comment/194836#comment-194836)

Yes, in my role in sales, I often extend favors or make exceptions for

important clients. Occasionally, some clients might require additional time
beyond the usual payment deadline, and in such cases, I offer them
exceptions. However, the decision to do so depends on whether they are
established, trusted clients or not
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Submitted by Yoshimasa on Sat, 11/11/2023 - 00:34

Permalink (/comment/194767#comment-194767)

I just joined the company not long ago, so I haven't done a favor or make
exceptions for client.
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Submitted by Lizzie_97 on Mon, 06/11/2023 - 17:01

Permalink (/comment/194638#comment-194638)

I have made an exception for important client when I worked at the digital
production house agency.
At that time, I worked as an Account executive which job position is handled
the responsibilities for getting the requirements and dealing with clients as
well as taking care of them.
So I need to make an extension for the payment terms when they asked for
in order to keep the good long relationship with them, because of the
potential opportunities which they can give us in the future.
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Submitted by melike4596 on Mon, 30/10/2023 - 17:55

Permalink (/comment/194442#comment-194442)

Yes I do favours or make exceptions for my important clients because

sometimes everyone needs help because just we are human and helping is
a good activity to makes relationship with other people .But if you make
expections for everyone not just your important clients it makes a problem
about your company.
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Submitted by Anna1315 on Fri, 27/10/2023 - 10:56

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Yes, I do. I make an exceptions for my important clients. I think If I don't do it

they will be able to leave me. They can find more comfortable company for
their desires.
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Submitted by pikanov on Fri, 20/10/2023 - 02:29

Permalink (/comment/194056#comment-194056)

Yes, sometimes I have an exception for my client if he/she needs another

preference outside my choices.
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Submitted by hebaadel on Thu, 19/10/2023 - 17:24

Permalink (/comment/194041#comment-194041)

my brother is a supplier and he always do favours for his customers which

make a good relationship bet them.
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Submitted by chan_ah on Thu, 19/10/2023 - 14:38

Permalink (/comment/194034#comment-194034)

Yes, I did.

This is great, thank you for this online learning materials.

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Submitted by SKWAT on Wed, 18/10/2023 - 13:03

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although I am not a supplier I obviously favor my important customers

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