INTERVIEW GUIDE

Section 1: QMS Implementation

Leadership and Governance

 How does top management demonstrate their commitment to the QMS?

 What roles and responsibilities does leadership have in overseeing and supporting the QMS?

Employee Involvement

 How are employees involved in the QMS, such as through training, feedback mechanisms, or
quality improvement initiatives?

 Are there specific strategies in place to engage employees in quality initiatives?

Resource Allocation

 How are resources (human, financial, and technological) allocated to support QMS
implementation?

 Are there any challenges or constraints related to resource allocation for the QMS?

Section 2: Continuous Improvement

Feedback and Lessons Learned

 What mechanisms are in place for collecting feedback from stakeholders and employees
regarding the QMS?

 How are lessons learned documented and incorporated into the QMS for continuous
improvement?

Section 3: Challenges and Future Plans

Challenges

 What challenges or obstacles have been encountered in implementing and maintaining the
QMS?

 What strategies have been considered or implemented to overcome these challenges?

Future Plans

 What are the future plans for enhancing the QMS within your government department?

 Are there any specific initiatives or improvements that are being considered or prioritized?