Orientation Note

Which Part of the Syllabus is Covered in this Chapter?

In this chapter, we will be covering the following part of the syllabus (highlighted in green):

RBI Grade B exam syllabus –

This chapter is not a part of SEBI Grade A syllabus

What will you study in this chapter?

To cover the syllabus topic as given above, you will be studying the following things in this chapter -

• Concept of conflict
• Factors of Organizational conflicts
• Positive and negative aspect of conflicts
• Types of conflicts
• Stages of conflict
• Process of conflicts
• Managing conflicts
• Concept of Negotiations

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➢ Difficulty Level – This chapter contains basic concepts of conflict and conflict resolution that are easy to
understand, therefore its an easy chapter to comprehend.

How to approach this chapter for the objective component?

• Importance – The significance of this chapter is important from the examination point of view. Many
questions have been asked from this chapter. For reference, you can check the document containing
the Previous Year Question (PYQs) of this chapter.
• Number of objective questions asked from this chapter are depicted in the following table

Examination Year RBI Grade B (Phase 2) SEBI Grade A (Phase 1) SEBI Grade A (Phase 2)

2016 0 Exam not held Exam not held

2017 1 Exam not held Exam not held

2018 0 0 0

2019 0 Exam not held Exam not held

2020-2021 0 0 0

2022 0 0 0

• Note – All the concepts taught in this chapter are easy to comprehend and we have also covered
some important negotiation techniques because conflict and negotiations are closely related topics.
• Nature of Questions (Conceptual/Factual) – The chapter is very conceptual in nature and a very high
chances are there that a conceptual question will be asked in exam. However, factual questions can
also be asked.
For example:

Type of Question Question

Conceptual Bargaining technique wherein employees’ bargain for bonus which is

completely related to productivity, such bargaining is called as
____________________ ? RBI Grade B - Phase 2 - 2017

A. Collective Bargaining

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 B. Composite Bargaining
C. Co-operative or Integrative Bargaining
D. Conjunctive or Distributive Bargaining
E. Productivity Bargaining

Answer – Option E

Factual In the field of management, how many stages are there in the conflict
process?
A. 1
B. 2
C. 3
D. 4
E. 5

Answer – Option E

How to approach this chapter for the descriptive component?

• Note – The RBI Grade B examination had a descriptive pattern of examination from 2007-14. Later
on, the same was discontinued in 2015 and reintroduced in the year 2021. However, In the SEBI Grade
A examination, there is no descriptive pattern and entire paper is objective in nature.
• Importance – The significance of this chapter for descriptive component is important from the
examination point of view.
• However, seeing the previous year trend, there are very less questions asked in the descriptive
component, but conflict chapter is very integral part of the RBI syllabus, and we are expecting RBI to
ask more questions from conflict, therefore we request you to practice multiple descriptive questions
from this chapter.
• Number of Descriptive questions asked from this chapter are depicted in the following table

RBI Grade B Phase 2

2007-2014 0
2021 0
2022 0

• Nature of Questions -

Type of Question Question

Static Management may take several actions to resolve conflict in the

organization”. Explain these actions?

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 Current Not Applicable

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