Professional Documents
Culture Documents
chain management
purchasing and supply
purchasing and supply chain management currently available. It is also of value to professionals and those
supply chain
specialists in other fields who need an understanding of the role and influence of this vital area of business
performance.
The authors have used extensive knowledge of real-life events to bring the subject matter to life and to
management
provide a truly international focus on purchasing and supply chain. The economic climate is a massive
influence on the need for effective purchasing and supply chain management. Similarly, natural events
such as the Japanese earthquakes present the profession with unique challenges. The content of the book
will help focus attention in the appropriate risk areas of business. This new edition has been fully revised,
covering new developments in the purchasing and supply chain field. There is an increased emphasis on
key decisions, supplier relationships, pricing control and negotiation.
Purchasing & Supply Chain Management strives to be of great value to those aspiring to be leaders in
the profession and who are engaged in professional studies for the Chartered Institute of Purchasing and
Supply examinations. It will also provide valuable source information for practising professionals. The
content covers a great deal of the syllabus of the Chartered Institute of Purchasing and Supply at both the
Foundation and Professional stages.
Dr Brian Farrington is the Managing Director of his specialist company, Brian Farrington Limited. They
provide training and consultancy support to the public and private sectors of business. They work on major
projects and high-value, high-profile procurements. He has extensive experience in the USA, Canada,
Southern Africa, Hong Kong and Europe.
Lysons
and
Front cover image:
© Getty Images
Farrington
Purchasing and Supply Chain Management is published in association with the
Chartered Institute of Purchasing and Supply (CIPS), which is the central reference
point for the purchasing and supply profession. Details about courses, conferences www.pearson-books.com
and other services are available at www.cips.org
Contents
Preface xvi
Acknowledgements xvii
Publisher’s acknowledgements xviii
Plan of the book xix
1 What is purchasing? 3
Learning outcomes 3
Key ideas 3
Introduction 3
1.1 Perspectives on purchasing 4
1.2 Definitions 5
1.3 The evolution of purchasing 9
1.4 Purchasing and change 16
1.5 World class purchasing 17
1.6 The status of purchasing and supply management (PSM) 19
Case study 26
Discussion questions 27
Past examination questions 27
References 28
vii
Contents
Case study 76
Discussion questions 77
Past examination questions 78
References 79
viii
Contents
ix
Contents
x
Contents
xi
Contents
xii
Contents
15 Negotiation 525
Learning outcomes 525
Key ideas 525
xiii
Contents
Introduction 526
15.1 Approaches to negotiation 529
15.2 The content of negotiation 529
15.3 Factors in negotiation 533
15.4 The negotiation process 537
15.5 Pre-negotiation 538
15.6 The actual negotiation 543
15.7 Post negotiation 549
15.8 What is effective negotiation? 550
15.9 Negotiation and relationships 550
15.10 Negotiation ethics 552
Case study 556
Discussion questions 557
Past examination questions 558
References 559
xiv
Contents
Supporting resources
Visit www.pearsoned.co.uk/farrington to find valuable online resources
For Instructors:
n Comprehensive Instructor’s Manual containing teaching tips and notes on case
studies for each chapter
n Downloadable PowerPoint slides containing figures from the book
For more information please contact your local Pearson Education sales
representative or visit www.pearsoned.co.uk/farrington
xv
Preface
Within a short time of the seventh edition being published, Dr Kenneth Lysons sadly
passed away. He had dedicated his professional life to influencing the role and impact
of purchasing. The fact that this book is now in its eighth edition is testimony to his
foresight, diligence and ability to explain complex matters in such a way that all levels
of the purchasing profession can identify with.
Dr Brian Farrington has accepted the role of lead author for the eighth edition. In
this regard there are some important points to make.
1 The publisher’s research showed that, broadly, the content of the book should
remain the same. The book’s intended purposes of providing a comprehensive input
supporting those engaged in professional studies and providing practitioners with
reference materials, meets defined needs.
2 Dr Farrington has used the resources of Steve Ashcroft and Ray Gambell to assist in
the considerable research that was undertaken. Both are professional colleagues
in Brian Farrington Ltd, a specialist consultancy and training company.
3 The eighth edition remains true to the principles and rigour of Dr Lysons, although
much of the content has been refreshed and brought up to date, taking due account
of developments in purchasing and supply chain management.
4 A greater balance of private and public sector practices has been included. There are
practices that are transferable.
5 As a textbook, coverage is provided of the syllabus of the Chartered Institute of
Purchasing and Supply at both the Foundation and Professional stages. The book
should be useful to students taking the examinations of the Institute of Logistics
and Transport and first and higher degrees in Business Strategies and Management,
which contain Purchasing and Supply Management Elements.
There are countless opportunities for the purchasing profession. There are unpre
cedented challenges even as this edition was being finalised. The world economy is in
a serious downturn, there are supplier financial failures, energy costs are spiralling,
environmental considerations are paramount, the public sector is in a funding crisis and
the consequences of the world banking and financial crisis are still being played out.
Purchasing needs to have a strategic role in which it influences longterm business
decisions. Without question, purchasing is rapidly becoming a profession requiring an
extensive range of skills and knowledge, embracing technical, financial, contractual,
logistics, psychology, negotiations and strategic business inputs.
The names of people and organisations used in the case studies are, and are intended
to be, fictitious and any similarity to real people and organisations is entirely accidental.
xvi
Acknowledgements
Dr Farrington is indebted to many organisations and people who gave their valuable
time sharing real life experiences. There are too many to name, but the support of David
Stanley (University of Manchester), Stephen Barnes (Chief Executive, Pendle Borough
Council), Doug Bridson (exScottish Power), Brian Gibson (Sefton MBC), Sandy
Duckett (Standard Life) and Julie Muscroft (Walker Morris) deserve special mention.
The Chartered Institute of Purchasing and Supply kindly gave permission to use
questions set at the Foundation and Diploma Stage examinations and to quote from
publications written for the Institute by Kenneth Lysons.
Brian Farrington places on record the assistance and support given by Steve Ashcroft
and Ray Gambell. They are business colleagues and personal friends. Inevitably,
authors have to sacrifice some family life when producing books of this magnitude.
Brian’s wife, Joyce, has displayed patience, support and the ultimate belief that the
book’s success is a family achievement. She is right!
Sandra Small has project managed the production of the manuscript with impeccable
diligence. She has coped with the stress of meeting deadlines in an admirable way.
Thank you!
Without the encouragement, drive and enthusiasm of Rufus Curnow and Mary Lince
at Pearson it is unlikely that the book would have come to fruition. To them, a very
personal thanks.
xvii
Publisher’s acknowledgements
Figures
Figures 1.4, 1.5 from Improving Purchase Performance, Pitman (Syson, R. 1992)
pp. 254–5; Figure 2.12 adapted from Purchasing must become supply management,
Harvard Business Review, Sept/Oct, pp. 109–17 (Kraljic, P. 1983); Figure 2.16 from
Rob Atkins and Bracknell Forest (UK) Borough Council; Figure 2.18 adapted from
http://www.cips.org/Documents/Resources/PSM_model_Feb03.pdf; Figures 3.14, 3.15
adapted from Integrated materials management: the value chain redefined, International
Journal of Logistics Management, 4(1), pp. 13–22 (Hines, P. 1993); Figures 3.16, 3.17
from Bourton Group, Half delivered: a survey of strategies and tactics in managing the
supply chain in manufacturing businesses, 1997, pp. 26–7; Figure 4.7 from Industrial
Technological Development: A Network Approach, Croom Helm (Hakansson, H.
1987); Figure 4.9 from New organizational forms for competing in highly dynamic
environments, British Journal of Management, 7, 203–18 (Craven, D.W., Piercy, N.F.
and Shipp, S.H. 1996); Figure 6.10 from The CIPS E-procurement guidelines: measur-
ing the benefits, CIPS; Figure 12.8 from Review of the UK’s Competition Landscape
(National Audit Office); Figure 15.4 adapted from Marketing by Agreement: A Cross-
cultural Approach to Business Negotiations, Wiley (McCall, J.M., and Norrington, M.B.
1986); Figure 15.5 adapted from Effect of delivery systems on collaborative negotia
tions for largescale infrastructure projects, Journal of Management in Engineering,
April 2001, 105–21 (PenaMora, F., and Tamaki, T.).
Tables
Table 4.2 from An initial classification of supply networks, International Journal of
Operations and Production Management, 20(6) (Lamming, R., Johnsen, T., Zheng, J.
and Harland, C. 2000); Table 4.4 from New organizational forms for competing in
highly dynamic environments, British Journal of Management, 7, 203–18 (Craven,
D.W., Piercy, N.F. and Shipp, S.H. 1996).
In some instances we have been unable to trace the owners of copyright material, and
we would appreciate any information that would enable us to do so.
xviii
Plan of the book
Chapter 6
Chapter 2 Chapter 5 Purchasing
Chapter 1 Chapter 3 Chapter 4
Strategy and Purchasing procedures
What is Logistics and Structure and
strategic structure and and
purchasing? supply chains supply chains
procurement design supporting
tools
Chapter 8
Purchasing:
Chapter 9 Chapter 11
product Chapter 10 Chapter 12
Chapter 7 Specifying and Sourcing and
innovation, Matching Managing
Supplier managing the
supplier supply with purchase
relationships product management
involvement demand prices
quality of suppliers
and
development
Chapter 13 Chapter 14
Contrasting approaches to supply Buying from overseas
Part 4 Strategy, tactics and operations 3: negotiation, support tools and performance
Chapter 17
Chapter 15 Chapter 16
Purchasing research,
Negotiation Support tools
performance and ethics
xix
Part 1
What is purchasing?
Learning outcomes
This chapter aims to provide an understanding of:
n the scope and influence of purchasing
n the stages of purchasing development and future trends in purchasing
development
n factors influencing the internal and external status of purchasing.
Key ideas
n Purchasing as a function, process, supply or value chain link, a relationship,
discipline and profession.
n Definitions of purchasing and procurement.
n The evolution of purchasing and supply management (PSM) from a reactive
transactional to a proactive strategic activity.
n Globalisation, information technology, changing production and management
philosophies as factors in the evolution of purchasing.
n Characteristics of purchasing in the future and world class purchasing.
n Leverage, focus and professionalism as factors contributing to the status of
purchasing within a particular organisation.
n Purchasing as a change agent.
Introduction
There is no one definition of Purchasing as will be shown later in this chapter. Neither
is there a term to describe the activity of committing expenditure. It is variously referred
to as Purchasing, Buying, Procurement, Materials Management, Supply Chain
Management, Purchasing and Supply Chain Management and Sourcing Management.
For consistency, the term Purchasing is used throughout the book. Where other terms
are used they will be defined.
The thrust of this book is to advance the view that purchasing applied at world class
standards has a focus on strategy, risk management, decision making, innovative supply
3
Part 1 · Introduction and strategy
chain creation, financial prudence, high ethical standards and finding sustainable
solutions for long-term supply needs.
4
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[180]subversion of their political liberties. The dogma of self-denial
has not prevented our financial pharisees from amassing fortunes
that would dwarf the spoils of a Roman triumphator; but the
hospitality of Mæcenas has not survived the religion of Nature. Our
philosophers have to study the problems of life in a personal struggle
for existence; our poets have to choose between starvation and
hypocrisy. Patriots are left to the consoling reflection that virtue is its
own reward. The endowers of theological seminaries seem to rely on
the mercy of Christ to cancel the odium of their shortcomings in the
recognition of secular merit. Kepler, Campanella, and Spinoza
perished in penury. Locke and Rousseau, the recognized primates of
the intellectual world, were left to languish in exile, admired and
neglected by a host of “friends”—Christian friends—in every city of
the civilized world. Schubert, Buerger, and Frederick Schiller, the
idols of a poetry-loving nation, were left to fight the bitter struggle for
existence to an extreme of which all the records of pagan antiquity
furnish only a single parallel. Anaxagoras, the founder of a
philosophic school counting its disciples by thousands, was left to
languish in exile, till the rumor of his extreme distress brought the
most illustrious of those disciples to the sick-bed of his neglected
teacher. “Do not, do not leave us!” he cried, in an agony of remorse;
“we cannot afford to lose the light of our life!”
“O Pericles,” said the dying exile, “those who need a lamp should
take care to supply it with oil!”
But how many lights of our latter-day lives have [181]thus been
extinguished before their time! Not one of the plethoric British
aristocrats who spiced their leisure with the sweets of poetry ever
dreamed of relieving the cruel distress of Robert Burns, or of cutting
the knot of the financial embroglio that strangled out the life of Sir
Walter Scott.
[Contents]
E.—REFORM.
[Contents]
A.—LESSONS OF INSTINCT.
[Contents]
B.—REWARDS OF CONFORMITY.
In the simple lives of the lower animals every day may bring the
sufficient reward of its toil; but the problem of progress, even from
the first dawn of civilization, involves tasks too apt to extend beyond
the span of individual existence. The forest-clearing husbandman,
the state-founding patriot, the scientific inquirer, all risk to receive the
summons of night before the completion of their labor. Before
reaching the goal of their hopes their earthly pilgrimage may end at
the brink of the unknown river, and education alone can bridge that
gulf, and make every day the way-station, of an unbroken road.
Children or children’s children will take up the staff from the last
resting-place of their pilgrim father; and, moreover, all progress is
cumulative. Every laborer works with the experience of his
forefathers, as well as his own; [186]every son stands on the
shoulders of his father. Even the failure of individual efforts
contributes a helpful lesson to the success of the next attempt:
and the vast fabric of our republican federation was founded by the
poor colonists who sought independence in the freedom of the
wilderness, and combined against the power of a selfish despot.
Education sows a seed which may sprout even during the life-time of
the sower, and bless individual life with the sweets of a guaranteed
triumph over the power of death. Resurgam, “I shall live after death,”
expresses the significance of that triumph, and of the “esoteric
doctrine of Pythagoras.”
[Contents]
C.—PERVERSION.
[Contents]
D.—PENALTIES OF NEGLECT.
Such was the morality which arrogated the right of suppressing that
system of physical and intellectual education which had filled the
homes of the Mediterranean nations with all the blessings of health,
science, and beauty. Theological training had failed to kindle the
dawn of a supernatural millennium, but had thoroughly succeeded in
extinguishing the light of human reason. Not absolute ignorance
only, but baneful superstition—worse than ignorance by just as much
as poison is worse than hunger—was for centuries the inevitable
result of all so-called school-training; and the traditions of that age of
priest-rule have made religion almost a synonyme of cant. It also
gave book-learning its supposed tendency to mental aberration. Can
we wonder at that result of an age when the literary products of
Christian Europe were confined almost exclusively to ghost-stories
and manuals of ceremony? Can we wonder that delusions of the
most preposterous kind assumed the virulence of epidemic
diseases? Maniacs of self-mutilation, of epileptic contortions, of
were-wolf panics, traversed Europe from end to end. Men gloried in
ignorance, and boasted their neglect of worldly science till the
consequences [190]of that neglect avenged its folly in actual
madness.
The saddest of all the sad “it might have beens” is, perhaps, a
reverie on the probable results of earlier emancipation—of the
employment of thirteen worse than wasted centuries in scientific
inquiries, agricultural improvements, social and sanitary reforms. We
might have failed to enter the portals of the New Jerusalem, but we
would probably have regained our earthly paradise.
[Contents]
E.—REFORM.
The days of the Holy Inquisition are past; but the restless
propaganda of Jesuitry still shames the inactivity of Rationalism. Our
friends sit listless, relying on the theoretical advantages of their
cause, while the busy intrigues of our enemies secure them all
practical advantages.
“If life shall have been duly rationalized by science,” says Herbert
Spencer, “parents will learn to consider a sound physical constitution
as an entailed estate, which should be transmitted unimpaired, if not
improved;” and with a similar recognition of social obligations
Freethinkers should endeavor to transmit to their children a bequest
of unimpaired common sense. Loyalty to their Protestant ancestors,
loyalty to posterity, and to the majesty of truth herself, should prompt
us to stand [193]bravely by our colors and train our children to
continue the struggle for light and independence.
[Contents]
CHAPTER XVI.
FOREST CULTURE.
[Contents]
A.—LESSONS OF INSTINCT.
[Contents]
B.—REWARDS OF CONFORMITY.
The love of forest-trees is a characteristic of the nature-abiding
nations of the North, and has rewarded itself by an almost complete
reversion of the original contrast between the garden lands of the
South and the inhospitable wilderness of the higher latitudes. Forest
destruction has turned Southern Europe into a desert, while the
preservation of forests has made the homes of the hyperborean
hunters an Eden of beauty and fertility. “One-third to the hunter, two-
thirds to the husbandman,” was the rule of Margrave Philip in his
distribution of forest and fields, and expresses the exact proportion
which modern science indicates as most favorable to the perennial
fertility of our farm-lands. In a single century the forest-destroying
Spaniards turned many of their American colonies from gardens into
sand-wastes, while, after fourteen hundred years of continuous
cultivation, the fields of the Danubian Valley are still as fertile as in
the days of Trajan and Tacitus. Along the river-banks and half-way
up the foot-hills the arable land has been cleared, but higher [197]up
the forest has been spared. All the highlands from Ratisbon to Buda-
Pesth still form a continuous mountain park of stately oaks and
pines, and, as a consequence, springs never fail; crops are safe
against winter floods and summer drouths; song-birds still return to
their birthland, and reward their protectors by the destruction of
noxious insects; meadows, grain-fields, and orchards produce their
abundant harvest year after year; famine is unknown, and
contagious diseases rarely assume an epidemic form. In Switzerland
and Prussia the preservation of the now remaining woodlands is
guaranteed by strict protective laws; Scandinavia requires her forest-
owners to replant a certain portion of every larger clearing; in Great
Britain the parks of the ancient mansions are protected like sacred
monuments of the past, and landowners vie in lining their field-trails
with rows of shade-trees. The fertility of those lands is a constant
surprise to the American traveler disposed to associate the idea of
eastern landscapes with the picture of worn-out fields. Surrounded
by Russian steppes and trans-Alpine deserts, the homes of the
Germanic nations still form a Goshen of verdure and abundance.
Forest protectors have not lost their earthly paradise.
[Contents]
C.—PERVERSION.