Professional Documents
Culture Documents
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CONTENTS
1 Introduction 1
About public relations jobs 3
Public relations activities have a clear, strategic purpose 7
Clear, effective writing and the importance of grammar, spelling and style 9
An introduction to public relations terminology 13
Planning the details 14
A reflection 202
Glossary 204
References 211
Index 216
xii·:.
Clear, precise, acti,,e la11g11age is goodfor de111otracy a11d for society. Active
la11guage i11cites acti11ity. It helps to establish trust l,etu,ee11 the go11er11ors a11d
the governed a11d the 111a11agers a11d the 111a11aged. Ho11esty a11d good i11te11tio11s
aud deceit aud iucompeteuce are more easHy retog,,;sed.
Don Watson , 2003
What a strange \vay to begin a boo k about public relations ,vriting. Watson's
quote, fro1n his book Deat/1 Sente11ce: 17,e Decay ef Public Language, doesn't
deal with public relations at all. Yet that quote encapsulates what good public
relations ,vr iti ng should be: clear, concise, inspir ing, in fon native, active and
ethical lan guage. Beginning practitioners n1ust write t hat way if they are to
,vork succe.ssfully in conte1npo rary public relations. If you take nothing else
away fro1n this book, re1nen1ber clear, precise, active and ethical.
So ho,v n1ight you use Public Relations Writing to develop those skills?This is
a book abo ut 'doin g' public relations by using the different writi ng approaches
needed for specific public relations tactics.That approach is based on evidence
that students learn best fro1n experiential, or active, lear ni ng.
The book approaches public relations as an ethical and professional ele1nent
of strategic organisational 1n an agen1ent. It encourages stu dents to regard
then1.selves as begi1u1ing practitioners ,vho need to understand the social,
econonuc, political and 1nulticultural contexts in \vhich they \vork. The book
deals ,vich \vr iting fro n1 a professional practice perspective but refers \vhere
appropriate to relevant con1n1u1ucation theories. It includes tools to help plan,
,vr ite and in1ple1n ent public relations strategie.s and tactics.
Also in cluded are professional skills developn1ent exercises that
previous students have found re,varding, challenging, realistic, practical and,
so1n eti1nes, fun .
Acadenu cs will find then1es for lecture.,, readi ngs and tutorial exercises that
can be adapted for public relations practice classes, especially u1uts dedicated to
public relations \vr iting.
Tip sheets
A set of four tip sheets-tip sheets are a traditional public relations tactic used
to alert journabsts to possible ne\vs stories-have been included to enhance
understanding of: t he in1portance of language; nntlticultural conununjcation;
\VTiting a 1nerua release; and social n1edia \VTiting tips. The tip sheet on \vriting
a n1edia release uses a real exan1ple (produced as part of a student exercise) that
has been 1narked up to detnonstrate how the public relations \vriting principles
discussed in t rus book \Vere applied.
International examples
Actual cases and exan1ples &0111 Canada, Ne,v Zealand, Hong Kong, South
Africa and the Unjted States have been included to den1onstrate how public
relations ,vriting and practice is applied in diverse contexts. Sotne chapter
exercises in the book have been based on these international exatnples, but t he
sin1ations they describe are not necessarily real. The point of then1 is to sho,v
that public relations principles are unjversal and are used to address issues in
1nany contexts. Thus, for exa1nple, the issues posed for the Hong Kong Metro
exercise 1nay also affect a practitioner in Ne\v York, London, Paris, Sydney or
Auckland-and n1aybe in t he context of a local bus net\vork.
CHAPTER 1: INTRODUCTION
T his introductory chapter deals with:
... public relations as an integral elen1ent of an organ isation 's business strategy
... the need for public relations activities to have a clear purpose and to be
part of a strategic plan
... clear, effective \vr iting as an essential skill fo r practitio ners
... public relations ternunology and the itn portance of granunar, spelli ng
and style.
1> ,vhy it is itnporrant to be clear about \vhat you 1n ean by the tenn media
I> ,vhat n1edia tactics are, and ho,v they are used
I> t he news proce.~s
1> ho\v to identify ' news'
1> ho\v to \vrite and distribute a n1erua release.
The Toolkit
T he re.source., provided in t he toolkit at t he begi1uung of this book are used
in the acti11ities and practice tasks as exan1ples of t he tools practitioners use to
research and plan for public relations strategy and to ,vr ite and i1n ple1nent
tactics. Additional re.so urce., are available online at w,,.rw.o up. co n1.au/higher_
education/ oxford_1nedia_h ub.
ACKNOWLEDGMENTS
An A ustralian fan once asked t he Ir ish- An1erican larrikin and author Malachy
McCo urt to explain the tide of his 1n e1noir A Monk S111i111mi11g, as th e book
didn't seetn to be about either n1onks or Svvinuning. McCo urt replied that 'a
1nonk s\vinun ing' ,vas ho\v, as a kid in Ireland, he had al\vays heard the ,vords
'an1ongst wotnen' in the 'Ave Maria' .There \Vas nothin g n1ore to the tide t han
a writer 's clever use of a nusheard phrase. McCourt's issue with the clarity of a
prayerful chant becan1e a subconscious gauge for a 1n aj or thetne of th is book:
the need for clear, precise and accurate \vriting in public relations. So, too, did
the ,vork of the Australian wordsnu th Do n Watson, \vho uses words as they are
1neant to be used and \viii not relent in his catnpaign to convi nce us to do t he
satne. I an1 t hankfi.11 to both for their insight.
Karen Hildebrandt at Oxford U niversity Press, ,vho conunissioned t his
second edition, encouraged the \Vork involved in t he revision in her usual
supportive tnanner. Beli nda Leon Wall, O UP's Developtnent Editor, H igher
Education, diligently 1nanaged the writin g process, nudging gently \vhen a
deadline loo n1ed. Karen and Belinda kept 1n e focused, supported the changed
tide and accepted sotne structural changes, th e 1nost itnportant of which was
the introduction of t he tip sheets. Lucy Daviso n edited t he 1n anuscript with
a skill t hat den1onstrated a ,vonderful understanding of, and sensitivity to, the
topics th e book covers. Lucy's si ngularly defi hand al,vays in1proved the text,
and saved it fro n1 \vhat could have been so n1e en1barrassing erro rs. I an1 grateful
for Estelle Tang's expert production 1nanage1n ent.
I a1n indebted to M ike H annah, Head of Conununications, R eserve Bank
of New Z ealand, for approvin g th e use of the case exan1ple o n t hat bank.
Australian cricket legend Ma,x Walker willi ngly gave approval for tnaterial fron1
lus website to be included in this book.
Textbooks are fo r students. I have been enon nously heartened by t he
positive feedback on the first edition given by the begi1u1in g practitioners \vho
have studied \Vith tne at the U niversity of Canberra. That sotne report using
the book in thei r professional practice afier leavi ng u1uversity is a special forn1
of positive feedback, indicating that they still find it useful in coin ing to gr ips
\vith writin g in a range of public relatio ns contexts.And it is pleasing t hat o ther
students, \vho n1 I have not taught but who have used the book at u1uversity,
have conunented favourably on it, too. I have also appreciated the suppo rt of
acadenu c colleagues at ot her u niversities ,vho have prescr ibed t he first editio n
for th eir ,vr iting and other public relations classes. Many senior colleagues
frotn professional practice have provided insights, conunents and ideas for t his
second edition, and I t hank thetn for their continued interest. I atn delighted
that Tracy J ones no t o nly supported 1ne in this revision but agreed to her
foreword to the first edition being re- published here.
N one of t his \vould have happened witho ut a supportive fanuly.T hanks for
that, especially 1ny \vife, D r Ja1une M ahoney, \vho, as al\vays, encourages these
endeavo urs.
xvii
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xviii.
The media release and speech-planning worksheets in the toolkit are based on
professional practice experience and the suggestions in:
"' Bivins, T.H. (2005). Public Relations Writing: The Essentials of Style and Format,
5th edn, McGraw Hill: New York.
"' Wilcox, D.L. (2005). Public Relations Writing and Media Techniques, 5th edn,
Pearson Education: Boston.
Time management
All practitioners are busy. T he way t hey n1anage their tin1e at work is vital for
con1pleting assignn1ents o n ti n1e and within budget. Good planning in cludes
1nanaging your work ti1ne effectively.
It is a good idea, then , to link your plannjng process ,vith your diary. By
doi ng t hat, you can block out the tin1es you need to spend on \vr iting, plan ni ng,
in 1neetings with clients and colleagues, or n1aking phone calls. Use the 'Task'
or 'To Do List' fu nction of your electronic o r hard- copy diary to record t he
jobs you need to do each day. T hat 1n jght n1ean an entry like 'Prepare next
\veek's work- in- progress agenda' or'Wr ite boss's speech outline'.That ,vay yo u
can keep track of \vhat you need to do each day. If you use a laptop cotnputer,
s1nartpho ne o r tablet-or all of the1n-upload copies o f th e planning tools yo u
have prepared for each of your projects so t hat you have access to then1 ,vhen
you travel, but n1ake sure yo u al,vays have access to the latest version on all your
devices and regularly synchronise. And back up.
Timesheets
If you \vork in a public relations consultancy, you'll probably need to fill o ut
a tin1esheet each day so that the cotn pany can invoice clients for t he titne yo u
spend o n their proj ects. Consultancies have t heir own ti1nesheet fonn ats, and
you'll be briefed o n t hese \vhen you j oin t he fir n1.
.
xx·, PUBLIC RELATIONS TOOLKIT
•••••
Issues matrix
An issues 1narrix is a sin1ple tool that can help you to \vork out the itnportance
of issues that your organisation face.~. and to identify those you need to focus
on in strategic public relations planning. The n1atr ix helps you to classify issues
by t he impact t hat they ,vould have on your organisation, and by the probability
that they will happen.
Generally, these classifications ,vork in the follo\ving way.
Probability
I> A high-probability issue is one that is happening now, or could happen in
t he next six 1nonths.
I> A medi11111 -probability issue is one that could happen bet\veen six n1onths
and a year fron1 no\v.
I> A low-probability issue is one that could happen in t\velve 1nonths or later.
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xxii PUBLIC RELATIONS TOOLKIT
Impact
I> A /1igh-impact issue is one t hat is already having, or will have if it were
to occu r, a tn ajor effect o n the organisation's operations o r poli cies.
That is, a high- itnpact issue is one that \vill disrupt operations, cause the
organisation to tn ake a tnajor change to its policies, or result in sotne kind
of cr isis.
1> A medi11111-impact issue is one t hat tn ay have a significant effect on the
organisation's operations o r policies.
I> A lotv-impact issue is one t hat ,vill not have a significant i111pact o n ,vhat
the organisatio n does, but abo ut ,vhich t he o rganisation needs to be a\vare.
To identify the issues for your 111atrix, use the o utco111es of your for111al and
infor111al research to tn ake a list of up to t hi rty issues (there 111ay no t, of co urse,
be that 111any- and there 111ay be tn ore) t hat your o rganisation either faces or
could face in the next two years.Work ,vith yo ur tea111 and other people in the
o rgan isation to classify the111 by i111pacf and probability. R ecord the issues in the
sections of the tn arrix that 111atch your itn pact and probability classifications.
Your o rganisation \vill tnostly be focused on the issues that yo u enter into the
sections that are highlighted by the light-grey shading.
For 111ost o rgan isations, an explosion in a tnanufactur ing facility ,vould be
a high-i111pact, low-probability issue, but one that they sho uld at least consider.
The natio nal bodie.s of professional sporting codes 111ight classify 'players
caught caking recreatio nal drugs' as a hig/1-i111pacf, 111ediu111-probability issue. T hat
classification would 111ean the code believes it is likely a player will be caught
in the next sLx tn o nchs, and that th is \vould cause e1n bar rass111ent. M ost of the
titne, a ' change of federal gover11111ent' ,vould be a low-probability, low-impact issue
three years o ut fi-0111 an election. Closer to the election, that classification could
change depending o n \vhecher opi nion polls suggest a chan ge of governtnent
at the electio n is likely and ho\v the ne\v govenunent's policies tnight affect
the o rganisation.
It is a good idea to ,vrite a briefing note about each issue you include in
the tn atrLx so that yo u have the background, faces yo u tnight need, a discussio n
about the in1pact it tn ight have o n your organisatio n, and co ntact details for
people ,vho are experts in an easily accessible file.
By regularly reviewing t he issues in your 111atr ix and t heir classifications,
and your briefing notes- say every sLx 111011ths- it is possible to keep an up-to-
date assess111ent of the issues you need to address now, think about for possible
future actio n, and be aware of over the longer ten n .You sho uld be flexible and
change i111pact and probability classifications if needed so that you always have
an up- to -date assess111ent of the issues you face.
PUBLIC RELATIONS TOOLKIT xxiii
IMPACT
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REFERENCES
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CHAPTER IX
THE BROADENING OF CULTURE
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INDEX