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artificial intelligence and augmented reality applications for training and development
are helping make this possible.
Due to rapidly changing business environments and competition that can quickly cause
profits to shrink and skill needs to change, companies don’t provide job security to employ-
ees and employees don’t expect it. Many employees are job hopping to find more challeng-
ing and interesting work or to maximize the value that they can get for their skills in the job
market, and they are not interested in making a long-term commitment to any company.
As a result, both employees and companies are concerned with developing future skills and
managing careers. Companies want a workforce that is motivated and productive, has up-
to-date skills, and can quickly learn new skills to meet changing customer and marketplace
needs. Despite the prevalence of job hopping, companies want to provide a work environ-
ment and training and development opportunities that will help them be the employer of
choice for talented employees. Employees want to develop skills that not only are useful
for their current jobs, but also are congruent with their personal interests and values. Given
the increasing time demands of work, employees are also interested in maintaining balance
between work and nonwork interests.
The chapter coverage of Employee Training and Development reflects the traditional as
well as the broadening role of training and development in organizations. Chapter One,
“Introduction to Employee Training and Development,” covers the role of training and
development in companies. Chapter Two, “Strategic Training,” discusses how training
practices and the organization of the training function can support business goals. Because
companies are interested in reducing costs, the amount of resources allocated to training
is likely to be determined by the extent that training and development activities help the
company reach business goals. Topics related to designing training programs are covered
in Chapters Three through Six. Chapter Three, “Needs Assessment,” discusses how to
identify when training is appropriate. Chapter Four, “Learning and Transfer of Training,”
addresses the learning process and characteristics of a learning environment. The chapter
also emphasizes what should be done in the design of training and the work environment
to ensure that training is used on the job. Chapter Five, “Program Design,” provides prac-
tical suggestions regarding what can be done to facilitate learning and transfer of train-
ing before, during, and after a course or program. The role of knowledge management
in facilitating learning and transfer of training is also discussed. Chapter Six, “Training
Evaluation,” discusses how to evaluate training programs. Here, the student is introduced to
the concepts of identifying cost-effective training, evaluating the return on investment of train-
ing and learning, and determining if training outcomes related to learning, behavior, or perfor-
mance have been reached. The emerging use of big data and analytics to show the relationship
between learning and business results is also discussed. Chapters Seven and Eight cover
training methods. Chapter Seven, “Traditional Training Methods,” discusses presentational
methods (e.g., lecture), hands-on methods (e.g., on-the-job training and behavior modeling),
and group methods (e.g., adventure learning). Chapter Eight, “Technology-Based Training
Methods,” introduces new technologies that are being used in training. These technology-
based training methods include e-learning, mobile learning, social media, simulations, seri-
ous games, massive open online courses (MOOCs), virtual reality, augmented reality (AR),
artificial intelligence (AI), and blended learning. Chapters Seven and Eight both conclude by
comparing training methods on the basis of costs, benefits, and learning characteristics.
viii Preface
DISTINCTIVE FEATURES
This book has several distinctive features. First, my teaching experience has taught me that
students become frustrated if they do not see research and theory in practice. As a result,
one distinctive feature of the book is that each chapter begins with a real-life vignette of
a company practice that relates to the material covered in the chapter. Many examples of
company practices are provided throughout the chapters. Each chapter ends with a real-life
case and related questions that give students the opportunity to apply the chapter’s content
to an actual training or development issue.
A second distinctive feature of the book is its topical coverage. The chapters included in
Part Two, “Designing Training,” relate to training design (needs assessment, training meth-
ods, learning and transfer of training, and program design and evaluation). Instructional
design is still the “meat and potatoes” of training. Part Three, “Training and Development
Methods,” covers the more exciting part of training and development—that is, training and
development methods. But as the role of managers and trainers broadens, they are increas-
ingly involved in helping all employees grow, develop, and cope with career challenges, as
well as preparing high-potential employees for leadership positions. For example, manag-
ers and trainers need to understand generational differences in employees’ career needs,
career paths, cross-cultural training, diversity, outplacement, and succession planning—
topics that fall outside the realm of instructional design. These topics are covered in
Part Four, “Social Responsibility and the Future.”
Preface ix
The book begins with a discussion of the context for training and development.
Part One includes chapters that cover the economic and workplace factors that are influ-
encing trends in the training profession. One of these trends is that companies are empha-
sizing learning through formal training and development, knowledge management, and
informal learning. In addition, these chapters discuss the need for training, development,
and learning to become strategic (i.e., to contribute to business strategy and organizational
goals). Why? In successful, effective training, all aspects of training—including training
objectives, methods, evaluation, and even who conducts the training—relate to the business
strategy. More and more companies are demanding that the training function and training
practices support business goals; otherwise, training may be outsourced or face funding
cuts. Although students in business schools are exposed to strategic thinking, students in
psychology and education who go on to become trainers need to understand the strategic
perspective and how it relates to the organization of the training function and the type of
training conducted.
Not only has technology changed the way we live and the way work is performed, but
it also has influenced training practices. As a result, one chapter of the book is devoted
entirely to the use of technologies for training delivery and instruction, such as online
learning, social media, mobile learning, gamification, virtual and augmented reality, and
artificial intelligence.
The book reflects the latest “hot topics” in the area of training and development. Some
of the new topics discussed in the book are the flipped classroom, microlearning, adaptive
training, big data and workforce analytics, augmented reality (AR), artificial intelligence
(AI), knowledge management, massive open online courses (MOOCs), mobile learning
(using smartphones), reverse mentoring, and unconscious bias training. Each chapter con-
tains the most recent academic research findings and company practices.
and includes a chapter devoted to strategic training. Part Two includes coverage related
to the fundamentals of designing training programs. Chapters in Part Two focus on
needs assessment, learning theories and transfer of training, program design, and train-
ing evaluation. Part Three focuses on training and development methods and includes
chapters devoted to traditional training methods, e-learning, and the use of new training
technologies such as social media and mobile learning. The chapters in Part Four cover
employee development and career management and the role of training and learning in
helping companies increase their social responsibility. This includes following laws and
regulations that relate to training, as well as managing diversity and helping employees
cope with career challenges such as balancing work and life, career breaks, identifying
and moving along a career path, preparing for retirement, and coping with job loss.
Finally, this part provides a look at the future of training and development.
• Each part includes a case designed to help students apply what they have learned in the
chapters to a real company issue.
For Instructors
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xiv
About the Author
Raymond A. Noe The Ohio State University
Raymond A. Noe is the Robert and Anne Hoyt Designated Professor of Management at
The Ohio State University. Before joining the faculty at Ohio State, he was a professor in
the Department of Management at Michigan State University and the Industrial Relations
Center of the Carlson School of Management, University of Minnesota. He received a
B.S. in psychology from The Ohio State University and M.A. and Ph.D. degrees in psy-
chology from Michigan State University. Professor Noe conducts research and teaches all
levels of students—from undergraduates to executives—in human resource management,
training and development, performance management, and talent management. He has
published articles in the Academy of Management Annals, Academy of Management Jour-
nal, Academy of Management Review, Human Resource Development Quarterly, Journal of
Applied Psychology, Journal of Management, Journal of Occupational and Organizational
Psychology, Journal of Vocational Behavior, and Personnel Psychology. Professor Noe is cur-
rently on the editorial boards of several journals, including Journal of Applied Psychology,
Personnel Psychology, and Journal of Management. He is the lead author of “Learning in the
21st Century Workplace” published in the Annual Review of Organizational Psychology and
Organizational Behavior. Besides Employee Training and Development, he has co-authored
two other textbooks: Fundamentals of Human Resource Management and Human Resource
Management: Gaining a Competitive Advantage, both published by McGraw-Hill/Irwin. Pro-
fessor Noe has received awards for his teaching and research excellence, including the
Herbert G. Heneman Distinguished Teaching Award, the Ernest J. McCormick Award
for Distinguished Early Career Contribution from the Society for Industrial and Organiza-
tional Psychology, and the ASTD Outstanding Research Article of the Year Award. He is
also a fellow of the Society of Industrial and Organizational Psychology.
xv
Brief Contents
Preface vi Eight Technology-Based Training
Methods 338
PART ONE Nine Employee Development and
The Context for Training and Career Management 396
Development 3
One Introduction to Employee PART FOUR
Training and Development 4 Social Responsibility and the Future 455
Two Strategic Training 62 Ten Social Responsibility: Legal
Issues, Managing Diversity, and
PART TWO Career Challenges 456
Designing Training 117 Eleven The Future of Training and
Three Needs Assessment 118 Development 508
Four Learning and Transfer of
Training 159 GLOSSARY 526
Five Program Design 205
NAME INDEX 539
Six Training Evaluation 253
COMPANY INDEX 550
PART THREE
Training and Development Methods 299 SUBJECT INDEX 554
Seven Traditional Training
Methods 300
xvi
Contents
Preface vi Chapter Two
Strategic Training 62
PART ONE Introduction 64
THE CONTEXT FOR TRAINING The Evolution of Training: From an Event to
AND DEVELOPMENT 3 Learning 66
Learning as a Strategic Focus 67
Chapter One The Learning Organization 67
Introduction to Employee Training and Implications of Learning for Human Capital
Development 4 Development 69
The Strategic Training and Development
Introduction 6 Process 70
Training and Development: Key Components Business Strategy Formulation and Identification 71
of Learning 7
Identify Strategic Training and Development Initiatives
Designing Effective Training 10
That Support the Strategy 73
Overcoming the Flaws of the ISD Model 12
Provide Training and Development Activities
The Forces Influencing Working and Learning 13
Linked to Strategic Training and Development
Economic Cycles 13
Initiatives 78
Globalization 15
Identify and Collect Metrics to Show Training
Increased Value Placed on Intangible Assets and
Success 78
Human Capital 18
Examples of the Strategic Training and Development
Focus on Link to Business Strategy 22
Process 80
Changing Demographics and Diversity of the
Organizational Characteristics That Influence
Workforce 22
Training 83
Talent Management 27
Company Size 83
Customer Service and Quality Emphasis 31
Roles of Employees and Managers 83
New Technology 35
High-Performance Work Systems 39 Top Management Support 85
Snapshot of Training Practices 41 Integration of Business Units 85
Training Facts and Figures 41 Global Presence 85
Training Investment Leaders 43 Business Conditions 86
Roles, Competencies, and Positions of Training Other HRM Practices 87
Professionals 45 Extent of Unionization 90
Who Provides Training? 47 Staff Involvement in Training and Development 90
Who Is in Charge of Training? 47 Training Needs in Different Strategies 91
Preparing to Work in Training 50 Models of Organizing the Training
Key Terms 51 Department 94
Discussion Questions 51 The Corporate University (Corporate Training
Application Assignments 52 Universities) 94
Case: Zappos: Facing Competitive Challenges 53 Creating a Corporate University 98
Endnotes 55 Business-Embedded Learning Function 99
xvii
xviii Contents
Chapter Eleven
The Future of Training and Development 508
Introduction 509
Automatization of Work 510
Increased Use of New Technologies for Training
Delivery and Instruction 511
ORGANIZATION OF THIS BOOK
This book is organized into five parts. Part One focuses on the context for training and
development and begins with Chapter One, which offers a broad perspective on training
and helps answer questions such as: What is training? Why is it important? Who is receiv-
ing training? How much money is spent on training? How should training be designed?
Part One also includes Chapter Two, which discusses the strategic training and development
process. In Chapter Two, you will see how a company’s business strategy influences train-
ing practices and the organization of the training department. Chapters Three through Six
make up Part Two. These chapters discuss the fundamentals of training design and address
different aspects of the Instructional System Design (ISD) model, the model used to guide
the development of training (see Figure 1.2). Chapter Three deals with how to determine
training needs. Chapter Four discusses the important issue of learning—specifically, the
importance of learning and transfer of training. The chapter emphasizes what we learn, how
we learn, and how to create an environment conducive to learning within a training session.
The chapter also discusses what needs to be considered for transfer of training (i.e., ensur-
ing that skills emphasized in training are used on the job). Chapter Five provides insights
into the specifics of how training programs should be designed to facilitate learning and
transfer. The chapter covers the importance of room design, learning objectives, selecting
and preparing trainers, and course planning for learning, as well as how managers, train-
ers, learners, and knowledge management can facilitate transfer of training. Chapter Six
explains how to evaluate a training program. Part Three focuses on training and develop-
ment methods. Chapter Seven looks at traditional training methods such as lecture, behav-
ior modeling simulation, and role play. Chapter Eight examines e-learning and methods
that have developed from applications of new technology, for example, web-based training,
virtual reality, mobile learning, and social collaboration.
Chapter Nine addresses the important issue of employee development and career man-
agement; it discusses four approaches used to develop employee assessments, assignments,
relationships, courses, and formal programs. Part Four considers training’s role in social
responsibility and the future of training and development. Chapter Ten deals with legal
issues and diversity. Topics covered include ethics and legal issues, managing diversity,
cross-cultural training, and issues relevant to certain employee groups, such as coping with
career breaks and melting the “glass ceiling.” Chapter Eleven discusses how new technolo-
gies may influence training and how its role may change in the future.
Students should be aware of several important features of the book. Each chapter begins
with chapter objectives. These objectives (1) highlight what the student should learn from
each chapter and (2) preview the topics. Next comes an opening vignette—an example of
a company practice related to the chapter topics. Company examples are liberally used
throughout each chapter to help students see how theory and research in training are put
into practice. Each chapter ends with key terms, discussion questions, application assign-
ments, and a short case. Key terms are related to important concepts emphasized in the
chapter. Discussion questions and application assignments can facilitate learning through
interacting with other students and actually trying to develop and conduct various training
applications. Many application assignments require the use of the web, a valuable source of
information on training practices. Each of the parts concludes with a case that highlights a
company’s training and development practices. These cases include questions asking you to
apply what you have learned in the chapters.
Another random document with
no related content on Scribd:
esforzandome lo mejor que pude
la hablé desta manera: Hermosa
pastora, que para hazerme
quedar sin libertad, o para lo que
la fortuna se sabe, tomaste el
habito de aquella que el de amor
a causa tuya ha professado,
bastara el tuyo mismo para
uencerme sin que con mis armas
proprias me vieras rendido. Mas
quién podra huir de lo que la
Fortuna le tiene solicitado?
Dichosa me pudiera llamar si
uuieras hecho de industria lo que
a caso hiziste: porque a mudarte
el habito natural, para solo verme
y dezirme lo que desseauas,
atribuyeralo yo a merecimiento
mio y a grande afeccion tuya, mas
ver que la intencion fue otra
aunque el efecto aya sido el que
tenemos delante, me haze estar
no tan contenta como lo
estuuiera, a ser de la manera que
digo. Y no te espantes, ni te pese
deste tan gran desseo: por que no
ay mayor señal de una persona,
querer todo lo que puede, que
dessear ser querida de aquel a
quien ha entregado toda su
libertad. De lo que tú me as oydo
podras sacar, qual me tiene tu
uista. Plegue a Dios que vses
tambien del poder que sobre mi
as tomado, que pueda yo
sustentar el tenerme por muy
dichosa hasta la fin de nuestros
amores, los quales de mi parte,
no lo ternán en quanto la uida me
durare. La cautelosa Ysmenia me
supo tambien responder a lo que
dixe, y fingir las palabras que para
nuestra conuersacion eran
necessarias, que nadie pudiera
huyr del engaño en que yo cay, si
la fortuna de tan difficultoso
laberinto con el hilo de prudencia
no le sacara. Y assi estuuimos
hasta que amanescio, hablando
en lo que podria imaginar, quien
por estos desuariados casos de
amor ha passado. Dixome que su
nombre era Alanio, su tierra
Gallia, tres millas de nuestra
aldea: quedamos concertados de
uernos muchas uezes. La
mañana se uino, y las dos nos
apartamos con más abraços, y
lagrimas, y sospiros de lo que
aora sabré dezir. Ella se partio de
mi, y boluiendo atras la cabeça
por uerla, y por uer si me miraua,
ui que se yua medio riendo, mas
crey que los ojos me auian
engañado. Fuese con la
compañia que auia traydo, mas
yo bolui con mucha más porque
lleuaua en la imaginacion los ojos
del fingido Alanio, las palabras
con que su vano[1232] amor me
auia manifestado, los abraços que
dél auia recebido, y el crudo mal
de que hasta entonces no tenia
experiencia. Aora aueys de saber,
pastores, que esta falsa y
cautelosa Ysmenia tenia un
primo, que se llamaua Alanio, a
quien ella más que a si queria:
porque en el rostro, y ojos, y todo
lo demas se le parecia, tanto que
si no fueran los dos de genero
differente, no uuiera quien no
juzgara el uno por el otro. Y era
tanto el amor que le tenia que
quando yo a ella en el templo le
pregunté su mismo nombre,
auiendome de dezir nombre de
pastor, el primero que me supo
nombrar fue Alanio: porque no ay
cosa más cierta, que en las cosas
súbitas encontrarse la lengua con
lo que está en el coraçon. El
pastor la queria bien mas no tanto
como ella a él. Pues quando las
pastoras salieron del templo para
boluerse a su aldea, Ysmenia se
halló con Alanio su primo, y él por
usar de la cortesia que a tan
grande amor como el de Ysmenia
era deuida, dexando la compañia
de los mancebos de su aldea,
determinó de acompañarla (como
lo hizo) de que no poco
contentamiento recibio Ysmenia,
y por darsele a él en alguna cosa,
sin mirar lo que hazia, le contó lo
que comigo auia passado,
diziendoselo muy particularmente,
y con grandissima risa de los dos,
que tambien le dixo, como yo
quedaua, pensando que ella
fuesse hombre, muy presa de sus
amores. Alanio quando aquello
oyo, dissimuló lo mejor que él
pudo, diziendo que auia sido
grandissimo donayre. Y
sacandole todo lo que comigo
auia passado que no faltó cosa,
llegaron a su aldea. E de ay a
ocho dias (que para mí fueron
ocho mil años) el traydor de
Alanio (que assi lo puedo llamar
con más razon que él ha tenido
de oluidarme), se uino a mi lugar,
y se puso en parte donde yo
pudiesse uerle, al tiempo que
passaua con otras zagalas a la
fuente que cerca del lugar estaua.
E como yo lo uiese, fue tanto el
contentamiento que recibi, que no
se puede encarescer, pensando
que era el mismo que en habito
de pastora auia hablado en el
templo. E luego yo le hize señas
que se uiniesse hazia la fuente a
donde yo yua y no fue menester
mucho para entendellas. El se
uino, y allí estuuimos, hablando
todo lo que el tiempo nos dio
lugar: y el amor quedó (a lo
menos de mi parte) tan confiado
que aunque el engaño se
descubriera, (como de ay a poco
dias se descubrio) no fuera parte
para apartarme de mi
pensamiento. Alanio tambien creo
que me queria bien, y que desde
aquella hora, quedó preso de mis
amores, pero no lo mostró por la
obra tanto como deuia. Assi que
algunos dias se trataron nuestros
amores con el mayor secreto que
pudimos, pero no fue tan grande,
que la cautelosa Ysmenia no lo
supiesse: y uiendo qne ella tenia
la culpa, no solo en auerme
engañado, mas aun en auer dado
causa a que Alanio
descubriendole lo que passaua,
me amasse a mi, y pusiesse a
ella en oluido, estuuo para perder
el seso, mas consolose con
parezelle, que en sabiendo yo la
uerdad, al punto oluidaria. Y
engañauase en ello, que despues
le quise mucho más, y con muy
mayor obligacion. Pues
determinada Ysmenia de
deshazer el engaño, que por su
mal auiame hecho, me escriuio
esta carta: