Professional Documents
Culture Documents
Service: An Introduction to
Contemporary Public Administration
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DETAILED TABLE OF CONTENTS
Introductionxvii
vii
viii CONTENTS
Index535
This book is written as a text for graduate students in Master of Public Administration
and Master of Public Policy programs and for upper level undergraduate students.
Whether the course is called an introduction to public service/public administration/
public management/public policy/or public affairs, the content is tailored to the sensi-
tivities and knowledge that public service professionals need.
Essentials of Public Service is written for the twenty-first century, employing a gov-
ernance lens in which the term “public sector” embraces government, public service-
minded nonprofits, social enterprises, and for-profit entities that partner with govern-
ment to provide goods and services. Our purpose is to illuminate the work wherever
it occurs in: local, state, or federal government, regional compacts or special districts,
nonprofits, partnerships between government and business, and international linkages.
In this intersectoral setting, the democratic imperative requires attention to constitu-
tional values, citizen engagement, skilled management, integrity, transparency, and a
collaborative state of mind.
Ever mindful of the global context, content is sensitive to the fact that practices must be
responsive to each nation’s traditions and political culture. The book focuses primarily on
the U.S. context, which employs a complex governance model that relies on government
to set the rules that let markets thrive, relies on nonprofits to unite common interests,
and depends on business to create wealth and to deliver services that are necessary but for
which government need not provide by itself. It is a system that relies on collaboration
between the three sectors of the economy and blends the strengths of each.
The fabric of public service is threaded together by democratic values of equality
and equity, paired with a management emphasis on efficiency and effectiveness. This
text explains how these values and goals are blended and balanced in the pursuit of
public purposes from street-level services to top-level administration. Starting with an
overview of constitutional tenets that paint the “lines on the road,” chapters explore the
role of federal, state, and local governments as they collaborate with citizens, nonprof-
its, and business; in order to set policy, design and manage programs, deliver services,
and evaluate outcomes.
xvii
xviii INTRODUCTION
Crafted to satisfy multiple models for introductory courses, Essentials of Public Service
fits into curricula that want students to learn about public service as a profession, or
want students to learn about the breadth of public administration and the many sub-
ject areas it draws upon, or want to address overall interests in public service at any level
of government or in combination with nonprofits or public/private partnerships. It is
appropriate for students just entering the profession of public service or for those who
already have work experience and wish to advance their knowledge.
Mindful of the democratic context within which public service happens, chapters
on leading, organizing, budgeting, human resources, finances, and digital democracy
accentuate management. Material on constitutional values, citizen engagement, public
economics and policy, financial management, administrative law, transparency, con-
tracting, public integrity, and performance management shape the contours. Cases
INTRODUCTION xix
drawn from federal, state, and local contexts provide examples of everyday challenges
and opportunities.
Essentials includes coverage of subjects that are often overlooked: citizen engage-
ment, contracting, how administrators intersect with the policy process, the impact of
the Internet, how sunshine laws influence what gets done and how it gets done, and
administrative law. These are topics that too many practitioners are expected to know
but have to learn on the job because they are not covered adequately in traditional
coursework. An additional contribution is that we offer a significantly stronger presen-
tation of finance-related subject matter with chapters on budgeting, public economics
and policy, and financial management for both government and nonprofits.
Throughout, the book reflects the moral obligation to pursue social justice and to
be good stewards of the public weal. And it is mindful of the diversity of students, their
career goals, and the many venues in which public service takes place.
CHAPTER DESIGN
Essentials of Public Service is divided into four parts. The first set of chapters focuses
on the context within which public service occurs, with chapters on constitutional
values and citizen engagement. The second part focuses on the work of public execu-
tives, with chapters that focus on leading, managing, organizing, staffing, budgeting,
and harnessing the power of the Internet to communicate with the public. The third
section focuses on the parameters that govern how policy is transformed into programs,
how programs are financed, how law sets the boundaries for administrative action, how
contracting works, how transparency requirements function, and the importance of
public integrity. The fourth part focuses on performance measurement and meaningful
outcomes of public action.
Multiple features make the book reader-friendly. Each chapter begins with a timeline
that traces important literature and inflection points that shape today’s thinking. Then,
an opening case for each chapter followed by thought-provoking questions set the stage
for the chapter’s content. Additional cases are included in the chapters to show how the
concepts take shape in real life.
Chapter content covers the gamut of public service, from executive-level decision
making (which is where most texts focus) to street-level work (which is where most
students gain employment). To help students translate the abstractions of public service
into their own lives and to see how their interests fit into the big picture, each chapter
concludes with a highlight of an accomplished public service professional. Immediately
xx INTRODUCTION
PEDAGOGICAL FEATURES
SUPPLEMENTS
ACKNOWLEDGMENTS
Capturing the panoply of public service requires contributions from many. We are
grateful to research assistants Alexis Kennedy and Jennifer Hooker for their assistance
editing the manuscript and preparing the instructor manual, and to Leigh Espy and
Samantha J. Larson for locating and developing cases. And, two classes of Master of
Public Administration students “test drove” the chapters, providing input and feedback
on content.
We are grateful for the Ask Me Why I Care stories and videos. These were directed
by Co-Project Directors Mary R. Hamilton and Rita Paskowitz and produced by the
University of Nebraska at Omaha College of Public Affairs and Community Service.
Within this series, the videos featuring Rita Paskowitz, Brandy Hodge, Michael G.
Massiah, Fred Silva, Bill Ciaccio, Selvi Stanislaus, Dan Ahern, Dewey Harris, Phin
Xaypagna, and Rachel Lyon were produced in conjunction with the University of Ne-
braska College of Public Affairs and Community Service. The videos featuring Edward
A. Flynn, Valerie Lemmie, Alan Dean, Howard Messner, and Janet Norwood, were
produced by the National Academy of Public Administration. We thank Mary Ham-
ilton, Rita Paskowitz, the University of Nebraska at Omaha College of Public Affairs
and Community Service, and the National Academy of Public Administration for per-
mission to use this material.
The text has benefited greatly from the keen eyes and thoughtful style of Stacey
Victor on the publishing team. We have special words of thanks to editor and publisher
Harry Briggs for his ever-helpful guidance. Like an accomplished equestrian, his firm
hands but gentle touch guided this project from beginning to end.