RCMS Quick Start Guide

Document Version: 1.0

Creating an RCMS Account
Creating an RCMS Account – Online Registration
Name
Your full name

Company Name
The name of the company/business this
RCMS account belongs to.
(Company Names are globally unique)

Email Address
Your email address
(If using Microsoft Exchange this must be a
unique mailbox and not a forwarding or group
account)

Country
The registered country of the
Company/business

CAPTCHA Verification
This will turn green when completed
successfully (See image below)

I Agree…
This must be ticked to proceed

Important URLs
RCMS URL: https://rcms-cloud.robustel.net/
RCMS Account Registration URL: https://rcms-cloud.robustel.net/rcms/register
RCMS Terms of Service: https://rcms-cloud.robustel.net/static/RcmsTermsOfService.html

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Creating an RCMS Account – Registration Email

Clicking here
takes you to
Microsoft to
Authenticate

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Creating an RCMS Account – Authentication with Microsoft

When the permissions have been accepted, you will be

Signing in with your Microsoft Account will prompt you
redirected back to the RCMS login screen and you can
to review the permission Robustel require of your
now login with your Microsoft Account
Microsoft Account before you can use RCMS.

As displayed in the screenshot to the right you will see

that RCMS only needs read-only permissions for:
• Name
• Email
• Profile Photo

Accepting this will complete the set-up process and

allow you to access RCMS.

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Creating an RCMS Account – Logging in to RCMS

Clicking LOGIN on the RCMS homepage

(https://rcms-cloud.robustel.net/ ) will redirect you
to the Microsoft authentication page.

After signing into your Microsoft Account you will

automatically be re-directed to the RCMS
Dashboard

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Creating an RCMS Account – Frequently Asked Questions (FAQ)

Why haven’t I received my registration email yet?

Answer: RCMS Registration emails are sent from register@robustel.com and RCMS notifications are sent from
noreply@robustel.com please make sure you either whitelist the robustel.com domain or check your SPAM folder

Why do I need a Microsoft Account?

Answer: As Robustel operates a global business with the potential for data centers, and storage in multiple
locations with different jurisdictions. We made the decision that storing sensitive credentials ourselves would pose
a risk and increased workload. Instead we chose to partner with Microsoft who manage all user data & security
and simply provide Robustel with a verification ‘Token’ which we use to let you log into RCMS.

What if I don’t have a Microsoft Account?

Answer: RCMS requires a Microsoft Account to authenticate your login. If you do not have a Microsoft Account
associated with the email addressed used to register for RCMS you will be invited to create a free account when
clicking the link in your registration email

What if I lose my password?

Answer: As part of our commitment to security RCMS does not have access to your Microsoft Account password
and our support team is unable to help you recover it in the event it is lost.
To recover a lost password you will need to click Forgot my password on the Microsoft login screen or any other
Microsoft service your account is linked to.

How can I remove RCMS from my Microsoft Account?

Answer: If for any reason you want to unlink RCMS from your Microsoft account please follow the steps below:
1. Log in to https://portal.azure.com/ using your Microsoft Account
2. Click View Account
3. Under Organizations find Robustel Limited and click Leave Organization

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Managing Users & Permissions
Managing Users & Permissions – Adding New Users

User Account
This must be a valid email address; this will
send the Microsoft authentication email for
them to start the registration process.

Role Name
Select a ‘role’ for the user from the system
generated options or any custom roles you have
created
After logging into RCMS select Account from the top menu and (More on roles on the next page)
then Users from the left-hand menu.
Description
This will show you a list of all users you have currently created in A description of the user so they can be easily
RCMS their current status. identified.

Using this screen you can add new users by pressing the Invite
button or delete users by pressing the trashcan icon.

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Managing Users & Permissions – Adding New Roles

Role Name
An easily identifiable name for the Role

Role Type
There are 3 ‘Role Types’ in RCMS

• Owner – Owner is applied to the person who

created the account and can not be altered
• Administrator – An Administrator Role Type
After logging into RCMS select Account from the top menu and can have all permissions in RCMS
then Roles from the left-hand menu. Added/removed from the Role
• CommonUser – A CommonUser Role Type
This will show you a list of all roles you have currently created in can only have read-only permissions
RCMS. added/removed from the Role.

Using this screen you can add new roles by pressing the Create Description
button or delete roles by pressing the trashcan icon. A description of the roles so it can be easily
identified.

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Managing Users & Permissions – Editing Permissions

From the Roles page select the Role whose permissions you want
to edit and click the Cog Icon.
(System generated Roles can not be edited)

This opens the permissions dialogue box allowing you to select

and de-select the functions you want that role to have.

The most important distinction when creating/editing a role is

understanding what you want that Role to be able to perform. If
you want a role to be able to interact with devices in RCMS then
you must select the ‘Role Type’ as Administrator.

In the example on the right have side I have created a new role
called Finance Manager and given it the Role Type of
Administrator. This means that by default this Role can do
anything on my RCMS account.

Now I don’t want this Role to be able to Add/Remove devices on

the account, so I have completely removed this option in the
permissions.

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Managing Users & Permissions – Frequently Asked Questions (FAQ)

Who is the Owner of my Company Account?

Answer: By default the person who first creates the Company Account in RCMS becomes the Owner, giving them
‘super-administration’ privileges across the entire account and user base.

Can I change the Owner of my Company Account?

Answer: Yes, in the event someone leaves your company, or you would like a different person to be the Owner of
the Company Account you can contact support@robustel.com to have this changed.

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Configuring RCMS in RobustOS
Configuring RCMS in RobustOS – App Center

If the App is not visible in the Installed Apps list then

you will need to install the .rpk file by clicking Browse,
selecting the file and clicking Install

After you have logged into your Robustel Router

(Default IP: http://192.168.0.1) navigate to System >
App Center and check you have the RCMS App
Installed

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Configuring RCMS in RobustOS – The RCMS App

When you’ve confirmed the RCMS App is installed on your device navigate to Services > RCMS in here you can configure
the App as needed. For standard usage we recommend the following settings:

• Enable RCMS – ON (This must be enabled to use RCMS)

• Enable RobustLink – ON (This enables the Device Management features of RCMS)
• Enable RobustVPN – Optional (Only enable this is you are using the RobustVPN service)
• RCMS Environment – RCMS Cloud International (This the is default global RCMS Cloud)
• KeepAlive – 600s (This setting will keep the device in contact with the RCMS server without using significant data)

For more details on other functions and settings please refer to the full RCMS User Guide

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Configuring RCMS in RobustOS - Frequently Asked Questions (FAQ)

Is RCMS installed on my device by default?

Answer: From December 2019 all Robustel devices are shipped with the RCMS installed by default. However it is
still disabled in order to not use mobile data, you will still need to enable the RCMS App to use the platform.

Where can I get the latest RCMS App?

Answer: The latest RCMS Apps can be found under Support > Resources > RCMS App in the RCMS Platform
alternatively contact support@robustel.com

Can I activate the RCMS App via SMS?

Answer: Yes, for devices already in the field it is possible to install and activate the RCMS App remotely using SMS
– Please contact support@robustel.com for a guide on performing these steps

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Adding Devices in RCMS
Adding Devices in RCMS – Add/Remove Devices
SN
Robustel Device Serial Number
(This is used to validate and identify your device;
Serial Numbers are globally unique)

MAC/IMEI
Using the dropdown box select MAC or IMEI
then enter the corresponding details in the
box below.
(This is used as a secondary validation method
for increased security)

Device Name
A ‘friendly’ or easily identifiable name for
your device displayed in RCMS

Device Model
Using the dropdown box select the model of
your Robustel device
After logging into RCMS select Add/Remove Devices from the left-
hand menu. DeviceOS
This is for onboarding legacy devices that do
This will show you a list of all devices you have currently linked to not have RobustOS installed
(As a default always use ROS unless you know
RCMS and will also give you the option to import (individually or in
you have a legacy device)
bulk) or remove devices by pressing the trashcan icon.
Device Desc
To add an individual device click the Add button to open the
A long form description for your device that
onboarding dialogue box.
can be used to store any additional
information.

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Adding Devices in RCMS – View All Devices

Online Active Connection

Whether the device is currently connected How the device is currently connected to
to the internet or not the internet

Status Device Groups

Whether the device is validated by RCMS
• Registered = Device has been validated
After logging into RCMS select View All Devices from the left- • Unregistered = Device has never been
hand menu. This will show you a list of all devices you have validated (Never connected to RCMS)
currently linked to RCMS their current status.
SN
To view detailed device information and to perform Robustel Device Serial Number
management functions for an individual device click on the
Serial Number (SN). Device Name
A ‘friendly’ or easily identifiable name for
the device
Model
Robustel Device Model
The group the device is part of
Firmware
Currently installed Firmware Version
DeviceOS
The operating system on the device
• ROS = RobustOS
• Non ROS = Legacy Device
License
The license level of the device
• Basic = Read-only
• Essentials = Device Management only
• Advanced = All Functions Enabled

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Adding Devices in RCMS – Device Groups
Group Name
A ‘friendly’ or easily identifiable name for the
group

DeviceOS
Groups can be made up of either ROS or NON
ROS devices but can’t be mixed.

Assign Devices
Select the devices you want to be added to the
group using the tick box on the left.

Assign Users
Select the users you want to be added to the
group using the tick box on the left.
After logging into RCMS select Device Groups
from the left-hand menu.

This will show you a list of all device groups you

have currently created in RCMS their current
status.

To view and manage a group simply click on the

group card.

Pressing the Create button will allow you to

create a new group.

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Adding Devices in RCMS - Frequently Asked Questions (FAQ)

Can I add devices to RCMS in bulk?

Answer: Devices can be added in RCMS individually or in batches.
To add devices in batches click the arrow button next to the ADD button in Add/Remove devices to show the
Batch Import option. From there you can download a .xlsx template that can be populated with device information
to upload in batches.

Why is my device showing as unregistered?

Answer: The status column in the device view screen shows if a device has ever been able to successfully connect
to RCMS. If a device is Unregistered then no other information will flow to the platform. If you are sure your device
has an internet connection, check that you have configured the RCMS App correctly in the device.

Can I limit who can see my devices?

Answer: By using device groups you can limit the amount of access registered users on your account can have with
certain devices. For example if you have a specific set of devices that can only be handled by a senior employee
you can only assign that user to the group, meaning all other users can’t interact with those devices.

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Licenses & Payments
Licenses & Payments – The Licenses Screen

License
The license level of the device
• Basic = Read-only
• Essentials = Device Management only
• Advanced = All Functions Enabled

License Expires
Current expiry date of the attached
license
(RCMS licenses are valid for 30 days after
first activation)

Used Data
How much data has been used by
After logging into RCMS select Account from the top menu and then RobustVPN on that device
Licenses from the left-hand menu.
RVPN Data Limit
This will show you a list of all licenses available in RCMS and how How much RobustVPN data a device can
many you current have available to you with an option to Allocate use before it gets suspended.
or Buy More
Auto-Renew
The table below shows all of your devices and their current license If Auto-Renew is enabled the device will
level. consume an available token when its
license expires. If turned off the device
will revert to Basic.

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Licenses & Payments - Frequently Asked Questions (FAQ)

What is the License pool?

Answer: The top section of the licenses screen shows your available license pool. These are the current
unallocated licenses available on your account that can be added to new devices or consumed automatically by
devices using auto-renew.

Do Licenses in the pool expire?

Answer: Licenses in the pool have no set expiry date (unless otherwise arranged) and can be topped up at any
time using the Buy More button or placing a Purchase Order with your distributor.

Why can’t I see the Buy More button?

Answer: In some regions Distributors have elected to disable the online payment gateway option for RCMS , in this
case all licenses must be purchased through a Purchase Order

How long does an RCMS license last once allocated?

Answer: RCMS licenses last for 30 days from the date of allocation

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For support email
support@robustel.com