EPSON WF-C20590 Service Manual Page401-450

EPSON WF-C20590 Revision A
Table 6-11. FAX Parameter List

Default
No. Parameter Name Description Set range Unit Remark
value
0 dB
1.8 dB Used when an sending error occurs due to line characteristic
122 TX EQUALIZER TX equalizer 0 dB
3.6 dB failure etc.
7.2 dB
0 dB
1.8 dB Used when a receiving error occurs due to line characteristic
123 RX EQUALIZER RX equalizer 3.6 dB
3.6 dB failure etc.
7.2 dB
124 ---
125 ---
126 ---
127 ---
128 ---
129 ---
2400 bps
4800 bps
7200 bps
9600 bps
130 TX SPEED TX modem speed 14400 bps Sets sending start speed in V17/V29/V27ter mode.
TC7200 bps
TC9600 bps
12000 bps
14400 bps
2400 bps
4800 bps
7200 bps
9600 bps
131 RX SPEED TX modem speed Sets receiving start speed in V17/V29/V27ter mode.
TC7200 bps
TC9600 bps
12000 bps
14400 bps
Troubleshooting FAX Troubleshooting 401

Confidential

Default
value
2400 bps
4800 bps
7200 bps
9600 bps
12000 bps
14400 bps
16800 bps
132 V.34 TX SPEED V34 sending speed 33600 bps Sets sending start speed in V34 mode.
19200 bps
21600 bps
24000 bps
26400 bps
28800 bps
31200 bps
33600 bps
2400 bps
4800 bps
7200 bps
9600 bps
12000 bps
14400 bps
16800 bps
133 V.34 RX SPEED V34 receiving speed 33600 bps Sets receiving start speed in V34 mode.
19200 bps
21600 bps
24000 bps
26400 bps
28800 bps
31200 bps
33600 bps

Confidential

Default
value
2400 sym/s
2743 sym/s
2800 sym/s
134 V.34 TX SYM RATE V34 TX symbol rate 2743 sym/s Sets sending symbol rate in V34 mode.
3000 sym/s
3200 sym/s
3429 sym/s
2400 sym/s
2743 sym/s
2800 sym/s
135 V.34 RX SYM RATE V34 RX symbol rate 2743 sym/s Sets receiving symbol rate in V34 mode.
3000 sym/s
3200 sym/s
3429 sym/s
136 ---
137 ---
138 ---
139 ---

Confidential
6.7.5 Special Parameter related to FAX UP:[Right]

SHIFT:[Left]/FIN:[Center]
This product provides the following special parameters for user. Check that the screen enters input
confirmation state after the ID number ****
3
Temporary save received fax documents is inputted, then select the
[SW2(CENTER)] at the center. OK:FIN Retry:SHIFT
When the received fax cannot be printed due to failure in printer function etc., use these
parameters to save it temporary.
Install FAX Utility to the PC connected with a USB or network,
FAX to PC then extract the received fax document file through the PCFAX Select [FAX to PC]. User Special Mode
receiving function. Run:Center/Select:Right
1.Password Initialization
Extract the received fax document file to an external USB memory 4  [SW2(CENTER)]: Execute
FAX to Memory 2.FAX to PC
connected to the product.  [SW3(RIGHT)]: Shift the menu 3.FAX to Memory
6.7.5.1 Temporary save received fax documents (FAX to PC)

FAX to PC
Extract a received fax document (.pdf) that cannot be printed as temporary [SW2(CENTER)]: select Run to
5
execute. Please wait ...
measures through PCFAX receiving function.
Files can be taken out through both USB and network in PCFAX receiving. When “Change save mode from PC” is FAX to PC
The forwarded fax document file is deleted from the product. displayed (it may take a few minutes),
6 perform PCFAX receiving settings Change save mode from PC.
through the PC connected with a PC or
Enters User Special Mode. UP:[Right] network.
FAX to PC
Press and hold down the power button
1 while pressing the upper left of the 7 “Ready” is displayed to start transfer.
Ready
LCD screen from the power-off state
until a ID input message appears on the
panel LCD. (Details:5.1.1 Service “Completed” is displayed when the FAX to PC
mode startup (→P. 183)) transfer ends. (It may take a few
8 minutes), Completed. Push [Power].
ID number: Input “5379”. UP:[Right]
Press [Power] key to turn off the
If the LCD screen is divided into three SHIFT:[Left]/FIN:[Center]
product.
equal parts, [SW1(LEFT)],
[SW2(CENTER)], and 5 The power is turned off. Push [POWER] Button.
2 [SW3(RIGHT)] button appear in the (It may take a few minutes)
9 Please wait.
left, center, and right part respectively. Turn on the power again, and disable
 [SW1(LEFT)]:Shift the input digit PCFAX receiving.
 [SW2(CENTER)]: Execute
 [SW3(RIGHT)]: Input the number

Confidential
6.7.5.2 Temporary save received fax documents (FAX to PC) FAX to Memory
[SW2(CENTER)]: select Run to
Extract a received fax document (.pdf) that cannot be printed as temporary 5
execute. Please wait ...
measures through a USB memory.
The forwarded file is saves in “\EPFAXRCV” folder in the USB memory (The When “Insert a Memory Card” is FAX to Memory
folder is automatically created). The forwarded fax document file is deleted 6 displayed, insert a USB memory into
Insert a Memory Card.
the product.
from the product.
“No Folder, Create it [Start]” is FAX to Memory
Enters User Special Mode. UP:[Right] displayed after the detection of USB
SHIFT:[Left]/FIN:[Center] memory. No Folder Create it [Start]
Press and hold down the power button Press [SW2(CENTER)].
7
1 while pressing the upper left of the
LCD screen from the power-off state This message is skipped if
until a ID input message appears on the “\EPFAXRCV” has been created in the
panel LCD. (Details:5.1.1 Service USB memory.
mode startup (→P. 183))
FAX to Memory
ID number: Input “5379”. UP:[Right]
If the LCD screen is divided into three SHIFT:[Left]/FIN:[Center] 8 “Storing” is displayed to start transfer. Storing
equal parts, [SW1(LEFT)],
[SW2(CENTER)], and 5
2 [SW3(RIGHT)] button appear in the
“Completed” is displayed when the FAX to Memory
left, center, and right part respectively.
transfer ends.
 [SW1(LEFT)]:Shift the input digit Completed. Push [Power].
(It may take a few minutes)
 [SW2(CENTER)]: Execute 9
 [SW3(RIGHT)]: Input the number
Press [Power] key to turn off the
UP:[Right] product.
Check that the screen enters input The power is turned off. Push [POWER] Button.
confirmation state after the ID number **** (It may take a few minutes)
3 10 Please wait.
is inputted, then select the Turn on the power again, and disable
[SW2(CENTER)] at the center. OK:FIN Retry:SHIFT PCFAX receiving.
Select [FAX to PC]. User Special Mode

Run:Center/Select:Right
1.Password Initialization
4  [SW2(CENTER)]: Execute 2.FAX to PC
 [SW3(RIGHT)]: Shift the menu 3.FAX to Memory

Confidential
6.7.6 FAX troubleshooting

Step 1: check and identify the symptom of trouble accurately
6.7.6.1 Basics of FAX troubleshooting In this step, check the following five points.
Make sure to perform this step carefully. Doing so helps you when inquiring at support
To solve the problem in troubleshooting, follow the steps below. center.
(1) What kind of trouble occurs?
Step 1: Check and identify the symptom of trouble accurately
• Who is reporting the trouble? (e.g. : who uses or manages the product, who is the
Step 2:Check the error, and identify its cause receiver)
• What error code/message is displayed? (e.g. : Fax log, Job history, Protocol trace)
Step 3:Correct the trouble. • What kind of trouble occurred?
(Check as detail as possible. For example, cannot send, cannot receive, received
image quality is poor, etc.
Cannot send a fax> does not dial, cannot connect to the receiver after dialing, an
Please note that “Step 1: check and identify the symptom of trouble accurately” communication error occurs after connecting to the receiver and starting the job,
is particularly important. Fax related troubles are caused by multiple factors quality of sent fax is poor, etc.)
related to user’s device, receiver’s device, telephone line, and usage etc. (2)Where does the trouble occur?
• e.g. : In the product/application, a specific PC.
When a trouble occurs, check and identify user’s situation as accurately as pos- • A product/PC in user’s site, a product in user’s another office, a receiver’s product
sible by inquiring “who is in the trouble”, “what is the problem”, “what support (3)When does the trouble occur?
is required” through the hearing. After that, perform “Step 2: Check the error, • When did the trouble start? (e.g. : Always after the installation. It was normal until
and identify its cause” to proceed to “Step 3: Correct the trouble”. If Step 3 is yesterday and an error occurred today suddenly)
directly performed by skipping Step 1, and 2, the real cause of the trouble may • Does the trouble occur at a specific time?
• How often does the trouble occur? (e.g. : Always, one in ten)
be hidden, which results in recurrence of the trouble or cause of another prob-
• Is there any environmental change before the trouble occur? (e.g. : Updated
lem. firmware, replaced ink cartridges, changed telephone line, or moved installation
site)
(4) In what operation or condition does the trouble occur?
• Does the trouble always occur during the same operation?
• Does the trouble occur only when a specific series of event happened?
• Does the trouble also occur in other product or destination?
(5) Can the trouble be reproduced?
• Can the trouble be reproduced at the service center?
• Does the same trouble occur at multiple devices or users?
• Can the trouble be reproduced by a specific operation or destination?

Confidential
Step 2: Check the error, and identify its cause

Report/
Fax related errors displayed on the panel, and recorded as logs/reports. Refer to these Remark Output procedure
Log Name
logs/reports for checking or identifying the cause of the trouble.
Fax Function “FAX” > “Menu” > “Fax Report Output” >
• Check/collect such as fax log, Protocol trace, and Job history.
setting list “Fax Function Setting List”
*To display error codes in Fax log, set “Report Format” to “Detail”.
[FAX] > [Menu] > [Fax Report Output] >
• Record the communication with a PCM RECORDER for sending/communication
[Fax Log]
trouble, measure IR value with an oscilloscope for receiving trouble. Set “Report Format” to
“Detail” before printing. Report Format: [Setup] > [System
• Check the result to identify the result.
Administration] > [Fax Settings] > [Output
• To check fax communication errors, it is required to understand the phase for Fax If the symptom occasionally
Settings] > [Report Format] = [Detail]
sending/receiving a fax. Refer to the logs/reports of the product to check that the log happens, it is recommended to
output multiple sheets by Auto Print: [Setup] > [System
error occurred at what phase of sending/receiving. (See “1.4.5.1 Five phases of fax
turning on “Auto Print”. Administration] > [Fax Settings] > [Output
communication”)
Settings] > [Fax Log Auto Print] = [On
• If necessary, inquire at support center. (every 30)]
Step 3: Correct the trouble. It is recommended to obtain a
[FAX] > [Menu] > [Fax Report Output] >
• After identifying the cause, perform its measurement. Protocol trace log communication log that the
[Protocol trace]
• Depending on the cause, some troubles may be recovered by changing the settings target symptom error appears.
of User Parameter/Service Parameter. To change/adjust the settings, see User’s Printer status [Setup] > [Information Check/Print] > [Print
Guide for User Parameter, and this material for Service Parameter. sheet Status Sheet] > [Printer Status Sheet]
Supply status [Setup] > [Information Check/Print] > [Print
6.7.6.2 Required product information for trouble reporting sheet Status Sheet] > [Supply Status Sheet]
Usage history [Setup] > [Information Check/Print] > [Print
Before inquiring at support center, it is recommended to create a “Trouble sheet Status Sheet] > [Usage History Sheet]
symptom report” (See “Step1: check and identify the symptom of trouble accu- [Setup] > [Information Check/Print] >
(Network Status Sheet)
rately” in “6.7.6.1 Basics of FAX troubleshooting” (p.406) to obtain required [Network] > [Status Sheet]
information.),and a “Product setting information” shown in below. Such initial Samples of sent/ In case of slow
received communication, poor image
reports are helpful to save time to request additional acquisition afterwards. documents quality etc.

Confidential
6.7.6.3 Troubleshooting with Fax Function Check Check Result Description Remedy
 If you hear a short tone when
Perform Fax Function Check to check the basic items of fax function and line
pressing [On-hook] button, select
connection. PBX for setting.
Select [Setup] > [System
Follow the below when an error is displayed in Fax function check report. Administration] > [Fax Settings] >
[Basic settings] > [Line Type] >
Check Result Description Remedy [PBX], then execute the check test
A dial tone was not
Can not detect a dial tone. again.
Communication failure A hardware failure may cause the detected.
An error is found in the  If you hear a long tone pressing [On-
between Main Board and problem, repair or replace the product
printer. hook] button but it sounds small, turn
FAX Board Assy (initial failure).
off [Dial Tone Detection].
 Check the module cable connecting
Select [Setup] > [System
the line jack and the LINE port on the
Administration] > [Fax Settings] >
product.
[Basic settings] > [Dial Tone
> Replace the module cable if it is
Detection (Off)].
disconnected or its tab is folded.
When the modem of the  Measure the line voltage with a
The telephone line is product is on hook, voltage tester. Normal telephone line voltage
not connected properly. of LINE port is lower than is DC48V.
the set value.  Connect the telephone directly to the
telephone line jack to check that its
calling/incoming calling/talking work
normally.
> If the telephone line has a problem,
contact the telephone company.
The LINE port voltage
Check the connection of module cables
meets the set value when
(telephone line jack to LINE port, and
the modem connected to the
The module cable is connected telephone (if any) to EXT
product is on-hook, and it
connected to the EXT port)
becomes lower when the
port.
modem is off-hook. (EXT > If the connected telephone and the
port is cut off when the telephone line are connected reversely,
modem is off-hook) connect them properly.
 When a splitter is connected, to
narrow down the cause, directly
connect the product with telephone
The measured current in line and execute Fax Function Check
The line is unstable. off-hook state does not again.
reach the set value. If the error is resolved, ask to replace
the splitter.
 If the product is connected to the TA,
turn the TA off and restart it.

Confidential
6.7.6.4 Troubleshooting from error codes Trouble of phase B to D

The trouble can be identified roughly by referring to the error code in Fax log. Error code Description Remedy
To display error codes in Fax log, the following settings are required.  Print out a fax log to check how the error was
occurred.
[Setup] > [System Administration] > [Fax Settings] > [Output Settings] > For a fax through PSTN, an communication error
may occur if the status of the caught telephone
[Report Format] = [Detail] line is poor. In this case, try to resend the fax with
Auto Redial. If communication errors often
Trouble of phase A (sending)
occur, check whether or not there is any trend
(such as the error occurs at a specific destination
Error code Description Remedy
or time). Multiple sheets of Fax log are required
 Check the telephone whether or not a dial tone is A communication error
to check the trend. So it is required to set Fax log
heard from the exchanger, the tone is short or Error XXX occurred after
to Auto Print, and ask the user to keep them for a
long. connecting the line.
certain period of time.
 To see if the line is PSTN or PBX. If the line is  Print out a protocol trace of the communication
Can not detect dial tone PBX, change the line type to PBX. when the error occurred to check at what stage
No tone
when dialing.  If the dial tone is heard but not detected, record it did the error occur. If necessary, enter RAM Edit
to check signal. Adjust the detection method in setting to select “error only”, “multiple”, or “Auto
RAM Edit mode. It is recommended to refrain Print” etc.
from disabling the Dial Tone Detection,  Obtain the recorded data of the communication
otherwise an incorrect connection may be caused. when the error occurred to check the occurrence
The line voltage situation.
Incorrect port Check that LINE port and EXT port are connected
disappeared when
connection properly.
calling.
 Check that the telephone line is connected to the
LINE port properly.
The line is not The line voltage is not  Check the telephone whether or not a dial tone is
connected. detected before calling. heard, a calling is made when dialing.
 Measure the line voltage with a tester (DC48V in
on-hook status).
 Check if the telephone number is correct.
 Check whether or not another signal is detected as
a busy tone incorrectly.
A busy tone is detected
Talking When the detection is wrong, record it to check
when dialing.
the target signal. Turn off the BUSY TONE
DETECTION, or adjust the detection method in
RAM Edit mode.
Can not detect a fax  Check if the telephone number is correct.
No response signal from the receiver  Check that a fax signal is returned from the
after dialing. receiver.

Confidential
CHAPTER
7
REPAIR WORK
Confidential
7.1 Overview  When replacing parts, some of the parts require a

detaching work of the Ink path. (Printhead, Ink Supply
7.1.1 Precautions Before Repair Work Unit, etc.) To minimize the risk of ink leakage, use the
built-in “Tube Clip” and the “Ink Leakage Prevention
Precautions for repairing this product are described below. Make sure to read Cap” included in the ASP.
and thoroughly understand them before starting work.
 Before disconnecting/connecting the cables with a lock,
make sure to unlock them. They are marked with pieces
 Before/after replacement, some of the parts need of yellow tape.
preparation; such as ink ejection or shifting the states
mechanically (capping, etc.) using the adjustment
program, or require adjustment. Before starting work for
Connector (With Lock)
the parts to be repaired, check whether any preparation
or adjustment is needed referring to “preparation before
repair”, “adjustment (printer/option)”, or “adjustment
(SCN/ADF)”.
 For the preparation before repair (printhead/ink supply
path), disassembly/reassembly with the power ON is
required. Make sure to wear an anti-static wrist band and
take extra care for safety such as preventing the power
cable from being unplugged. Yellow tape
 When disconnecting/reconnecting FFCs for repairing this
product, use the new FFC included in the supplied ASP Figure 7-1. Yellow Tape
set to prevent failures due to deterioration (excluding the
FFCs with connectors used for such as the Head FFC and
the ADF FFC).
 When removing the EJ Unit, the joint rail sticks out from
the main unit. To prevent injury, set the Joint Rail into
the main unit after removing the EJ Unit.
 Discharge the electricity accumulated inside the main unit
before disassembly.
1. Turn the power off and disconnect the power cable
from the printer.
2. Press and hold the Power button.
3. Make sure the Power LED has turned off.
Repair work Overview 411

Confidential
7.1.2 Repair Workflow

The workflow for repair work is shown below.
START
Troubleshooting
1 Identify the causes. 1 See Chapter 6 'Troubleshooting' (p.188) and troubleshoot the problem.
Repair work
No See ’7.2.3 Adjustments Required before/after Repair’ (p.452) and check if the
2 Preparation necessary?
2 preparation is necessary. Also, see ’7.2.2 Adjustment and Inspection List’
(p.443) for the operation time.
Yes
Prepare for repair.

See ’7.2.4 Adjustment/Inspection Details’ (p.460) for the procedures.
3 3
Outline/workflow/procedure are described in details respectively.
See ’7.3 Repair work’ (p.536) and check the disassembly/assembly procedures.
4 Replace the parts.
4 Operation time for each disassembly/assembly or adjustment/inspection is
described in their procedure outline.
No See ’7.2.3 Adjustments Required before/after Repair’ (p.452) and check

5 Adjustment necessary? 5
whether adjustment is necessary.
Yes
See ’7.2.4 Adjustment/Inspection Details’ (p.460) for the procedures.
Perform the adjustment. 6
6 Outline/workflow/procedure are described in details respectively.
Final check printing Perform the final check of the print state by printing the check pattern No.14 and
7 7
test copy in the service support mode.
Yes
Any problems?
No
END
Figure 7-2. Repair Workflow

Confidential
7.1.3 Tools and Jigs C H E C K The jigs are included inside the printer as shown below.
The following tools and jigs are required for repairing the printer. P O IN T  Head Lift Jig
Attached to the frame of the Face Down Output Tray
Tool Availability Part Code Remark where can be accessed after removing the Cable Cover.
Phillips screwdriver No.1 ◯ 1080530 JIS B1012-1985
Head Lift Jig
Phillips screwdriver No.2 ◯ --- JIS B1012-1985
Flathead screwdriver #3 ◯ ---
Phillips precision
◯ ---
screwdriver No.0
Flathead precision Head width: less than 0.8
◯ ---
screwdriver mm
Round tipped tweezers ◯ ---
Long Nose pliers ◯ ---
Phillips stubby Overall length: 47 mm or
◯ --- Figure 7-3. Head Lift Jig
screwdriver longer
 Tube clips (x4)
Note 1: “?”: Commercially available ones are acceptable. On the inner side of the Front Cover. Inside the jig box to
which the cleaning stick is attached. Remove the two
2: The tools with the part code information are available from Epson.
screws to open the box, and the clips are inside the bag.
 Jigs
Tube clips
Jig Availability Part Code Remark Front Cover
Head Lift Jig --- --- Included inside the printer

Tube clips --- 1716139 Included inside the printer
Jig Box
Figure 7-4. Tube clips

Confidential
7.1.4 Definition of Orientation of the Printer 7.1.5 Disassembly/Reassembly Flowchart

Throughout this manual, orientation descriptions shown below are used. The flowchart for disassembling/reassembling after-service parts (ASP) is
given from the next page.
 Printer (p.415)
Top  Bridge Unit (p.432)
 High Capacity Unit (p.436)
 Finisher Unit (p.437)
C H E C K The flowchart for the printer is given with colored grouping

P O IN T information. To know to which group the ASP belongs, see
Left Rear the guide section and find the same color with the grouping
box color of the ASP.
Grouping Box Color
Front Right
Guide
Figure 7-6. Flowchart Grouping Guide
Bottom
Figure 7-5. Definition of Orientation of the Printer

Confidential
7.1.5.1 Printer
START
B
(p.416)
Multi-Cassette Cover MP Retard Roller R
SCN Rear Cover Cleaner Stick I/C Cover Panel Unit Cover, Lower MP Pickup Roller Cover
Sensor Plate Cover (p.429)
SCN Housing NFC Cover Multi-Cassette Cover MP Retard Roller MP Pickup Roller
Cap Sensor
Open the ADF/SCN ADF Rear Cover SCN Document Mat ADF Stack Stopper ADF glass sheet
Front Tray Guide Rear Tray Guide ADF Unit ADF Front Cover ADF/SCN Board
Rear Tray Guide SCN Unit SCN Hinge
Parts that are supplied as after-service parts (ASP)

Cable Cover SCN Relay Board
Parts that need to be removed to proceed with the disassembly
Work other than disassembly
Reverse Guide Plate Stacker Unit Parts that are not supplied as after-service parts (ASP)
A (p.424)
Head MP Paper Ejection Housing SCN/ADF Others
Figure 7-7. Disassembly/Reassembly Flowchart (Printer: 1)

Confidential
B C
(p.415) (p.417)
Front Cover
NFC Cover Container FD Sub Tray Front Cover ADF Retard Roller ADF Separation Roller
Panel Unit Cover, Lower Tube Clip (x6) Paper Output Tray Rib Paper Output Tray Rib Paper Output Tray Rib Paper Sensor, Duplex
Upper Limit Sensor Lower Limit Sensor UP/DW Motor
NFC Cover, Lower Panel Unit
Wi-Fi Board USB-Host Board
Parts that are not supplied as after-service parts (ASP)
Paper Ejection Housing Electrical SCN/ADF

Confidential
C D
(p.416) (p.419)
Housing Rear, Right Stopper Cover
Connector Cover Open the Board BOX Dust Filter Housing Rear, Left MP Tray Unit
I (p.429)
Shield Board BOX Head Drive Board High Voltage Board EJ Unit I/C Detector CSIC Relay Board
J
Cover Cover
(p.418)
Head Drive Board High Voltage Board Cap Motion Cover
Main Board ROM Mechanical Controller HDD Assy FAX Board Cap Motion Unit
Board ROM
Motor Drive Board Motor Drive Board Motor Drive Board Cap Rise/ Fall Motor Cap Unit HP Sensor, Cap
Mechanical Controller Open the Board BOX

Board

Main Board
Ink System MP Electrical Housing Others

Confidential
J (p.417)
Open the Board BOX
K L
VOC Filter Paper Dust Filter Mist Filter Ink Mist Duct Head Drive Duct Assy Paper Dust Duct Assy
(p.425) (p.426)
Ink Mist Collection Fan Board Cooling Fan Paper Dust Suction Fan
Paper Ejection Roller

Duplex Feed Clutch Speedup Clutch Paper Feed Motor, C1 Paper Feed Motor
ASF Paper Ejection Others

Confidential
D E
(p.417) (p.421)
Belt Cover ADF Retard Roller Cover ADF Separation Roller ADF Hinge Cover EJ Unit
Cover M
(p.430)
Front Cover Belt Drawer Unit

EJ Unit Slide Rail B
HP Sensor, Head
Front Housing Assy
LED Board Font Cover Sensor Maintenance Box Cover Temp./Humidity Sensor Face-down Stacker Full Interlock Switch, Pickup
Sensor Sensor
Belt Cleaner EJ Unit Connector,

N O Positioning Motor Drive Gear Cover EJ Unit I/C Cover Sensor
Main body
(p.427) (p.420)
Helical Gear, T32

Interlock Switch, Housing Left
FD Stacker
Open the MP Tray Unit.
Cable Cover C1, Upper
Paper Assist Assy Parts that need to be removed to proceed with the disassembly
Duplex Roller, 1 Parts that are not supplied as after-service parts (ASP)
Paper Feed Paper Ejection Housing SCN/ADF Others

Confidential
O (p.419)
SCN Rear Cover Cable Cover
Reverse Guide Plate

NFC Cover Housing FD
Drive Gear Cover
SCN Housing Cap Stack Sensor

Paper Guide End Assy
Helical Gear, T32 Helical Gear, T32
Paper Sensor, Pre-Face-

Housing Rear, Right down Ejection Sheet, FD FD Paper Stacker Fan
Open the ADF/SCN
Duplex Roller, 2 Housing Rear, Right
Housing Rear, Left Interlock Switch, Valve Anti Static Needle, FD

Unit
Front Tray Guide
Housing Rear, Left
Open the Board Box
Ink Supply Unit Open the Board Box

Rear Tray Guide
Frame Stay
Paper Ejection Roller
Speedup Clutch Duplex Feed Clutch
I/C Detector
EJ Roller 5 Duplex Roller, 3

Ink System Paper Ejection Housing Others

Confidential
E F
(p.419)
(p.422)
Cassette Unit, C1
Cable Cover C1, Lower
Paper Conveying Unit Paper Assist Assy
Feed Sensor Assy Paper Feed Clutch, 1 Paper Feed Clutch, 2

Register Unit
Paper Feed Sensor, C1
Sensor Fixing Plate
Pre-Printing Paper Pre-Register Paper

Cable Cover C1, Upper Detector Detector
Paper Guide Inner Cover,

C1 Paper Width Sensor Paper Feed Unit, C1
P Paper Load Limit Sensor, Paper Feed Clutch,

Paper Sensor, C1
Finger Pinch Prevention C1 C1
(p.428)
Cover

Separation Roller, C1 Paper Feed Roller, C1 Retard Roller, C1
ASF

Confidential
F G
(p.421) (p.423)
Cassette Unit, C2 to C4
Paper Guide Inner Cover, Cable Cover, C2-C4

C2-C4
Finger Pinch Prevention Multi-Cassette Paper Feed

Cover Unit, C2-C4
Paper Sensor, Paper Feed Roller Clutch, Paper Feed Sensor, Paper Load Limit Sensor,
Gear Fixing Plate
C2-C4 C2 to C4 C2 toC4 C2 to C4
Separation Roller, C2-C4 Paper Feed Roller, C2-C4 Retard Roller, C2-C4 Combination Gear T41
Paper Feed Clutch,

C2 to C4
Multi-Cassette ASF

Confidential
G H
(p.422) (p.427)
Multi-Cassette Right Multi-Cassette Left Multi-Cassette Optional Multi-Cassette Optional Multi-Cassette Lower
Breaker Outlet Cover Decorative Cover Decorative Cover Attachment Cover, L Attachment Cover, R Decorative Cover
Breaker Connector
Cover Assy
Multi-Cassette Rear
Housing Breaker Cover
Breaker Unit Multi-Cassette Board Parts that are supplied as after-service parts (ASP)
Assy
Multi-Cassette High Multi-Cassette Relay
Voltage Board Board
Multi-Cassette Right Power Supply Unit
Decorative Cover Parts that are not supplied as after-service parts (ASP)
Multi-Cassette Right Multi-Cassette Cable Multi-Cassette Paper Feed Multi-Cassette Paper Feed Paper Width Sensor Assy Cassette Sensor Assy Paper Length Sensor,
Housing Holder Motor, C2-C4 Motor Assy C2-C4 C2-C4
Multi-Cassette Feed Multi-Cassette Feed Cassette Lift Up Motor Paper Width Sensor, Cassette Paper Length
Cover Assy Motor Unit, C2-C4 C2-C4 Sensor, C2-C4 Sensor Cover
Paper Length Sensor,

C2-C4
Multi-Cassette ASF Multi-Cassette Electrical Multi-Cassette Housing

Confidential
A (p.415)
Remove the Head Joint,

Air
Remove the Head Joint,

ink
FFC Clamp Housing Rear, Right
Disconnect the Head FFC Housing Rear, Left
Head Fixing Plate, Left Head Fixing Plate, Right Head Antistatic Frame Housing Rear, Right Open the Board BOX
Head Fixing Plate, Right Open the Board BOX Frame Stay
Head Unit Head FFC Relay Ink Path Assy
Front Head
Head Guide Paper Guide (x2)

Front Head
Paper Guide (x2) Parts that need to be removed to proceed with the disassembly
Head Parts that are not supplied as after-service parts (ASP)
Head Ink System

Confidential
K (p.418)
Frame Stay
I/C Detector Maintenance Unit Pressure Pump Unit Maintenance Box Sensor High Voltage Board Assy
Ink Leak Detector

Ink Supply Unit Ink Leak Detector Ink Leak Detector Assy
Stay
PF Belt Tension Keep Ink Leak Detector

Mechanism
Paper Ejection Roller Cassette Lift Up Motor

Speedup Clutch Paper Length Sensor, C1 Cassette Sensor Assy Paper Width Sensor Assy Unit, C1
Paper Length Cassette Sensor, C1 Paper Width Sensor, C1

Pulley, T39 Sensor Cover
Combination Gear T16 Paper Length Sensor, C1
Gear T32 Helical Gear, T30 Helical Gear T16 Spur Gear T25
Parts that are supplied as after-service parts (ASP) EJ Drive Frame Duplex Drive Shaft FD Timing Belt
Work other than disassembly Helical Gear, T44
Ink System ASF Paper Ejection

Confidential
L (p.418)
Frame Stay Wiper Stroke Motor

Paper Dust Duct Leg Assy
Wiper Cleaner
Register Roller Anti Static Brush PG Motor EJ Drive Frame Wiper Valve Assy
Motor Assy
Brake Clutch Positioning Motor
Clutch mount Cassette Unit, C1 PF Belt Wiper Valve Assy
Register Roller Cable Cover C1, Upper Open the ADF/SCN Belt Drive Shaft Assy Wiper Assy
Clutch
Paper Assist Assy Front Tray Guide
Register Unit Rear Tray Guide
Belt Cover Cable Cover
Belt Drawer Unit Reverse Guide Plate
SCN Rear Cover Lift the head

SCN Housing Cap Anti Static Brush Work other than disassembly
Ink System ASF Paper Feed Others

Confidential
N (p.419) H (p.423)
Multi-Cassette Upper Multi-Cassette Optional

Paper Guide, 3 Helical Gear, T26 Housing FD Decorative Cover Attachment Cover,R
Multi-Cassette Lower Multi-Cassette Optional

Paper Guide End Sub EJ Roller 4 EJ Roller 5 Decorative Cover Attachment Cover,L
Housing Rear, Right SCN Rear Cover Paper Guide End Assy Multi-Cassette Right Multi-Cassette Left
Decorative Cover Housing
Multi-Cassette Left
Housing Rear, Left SCN Housing Cap Paper Guide End Decorative Cover
Open the Board BOX Open the ADF/SCN Cassette Unit, C1
Frame Stay Front Tray Guide Cassette Unit, C2-C4
I/C Detector Rear Tray Guide Multi-Cassette Front

Housing

Multi-Cassette Rear
Ink Supply Unit Cable Cover Housing Work other than disassembly
Paper Ejection Multi-Cassette Housing

Confidential
P (p.421)
Paper Feed Belt Housing Rear, Right Register Roller Register Roller
Cleaner Unit Cleaner
HP Sensor, Belt Cleaner Belt Cleaner Drive Motor

Assy
Housing Rear, Left Housing Rear, Right
HP Sensor,
Belt Cleaner
Open the Board Box Housing Rear, Left
Drive Cover Open the Board Box
Helical Gear, T21, Left Helical Gear, T21, Middle Helical Gear, T21, Right
MP Drive Spring Paper Dust Duct Leg
ASF Drive Frame Assy Register Roller

Brake Clutch
Helical Gear, T57 Clutch Mount
Parts that need to be removed to proceed with the disassembly MP Drive Gear Assy Register Roller
Clutch
ASF Paper Feed

Confidential
R (p.415) I (p.417)
MP Hopper Assy MP Paper Guide Assy Upper MP Sub Tray Lower MP Sub Tray
Cover Cover
MP Tray Paper Guide HP Sensor, Lower MP Sub Tray MP Tray Gear MP Tray Pickup
Cover MP Tray Cover Clutch
MP Tray Pad MP Tray Torque Limiter Rise/ Fall Clutch, MP Tray

Solenoid Assy
Paper Sensor, MP Tray Torque Limiter

MP Tray Solenoid
MP

Confidential
M (p.419)
Q
(p.431)
Paper Sensor, Post-Head Paper Sensor, Inversion EJ Grounding Plate EJ Cover, Right EJ Unit
Path Cover Slide Rail A
Paper Sensor, Inversion Paper Sensor, Pre-Face-up

Paper Sensor, Post-Head Path Paper Ejection Reversal Gear Box Spring 6050 Spring 6050 Spring 6193
Reversal Drive Motor Paper Ejection Flap Paper Eject Duplex Flap Solenoid
Sol.,Face-up Flap Solenoid Assy
Duplex Flap Solenoid
Paper Ejection

Confidential
Q
(p.430)
EJ Cover, Left Small EJ Cover, Left Small EJ Cover, Right EJ Paper Guide Assy
Holder Nail Assy Large Guide
Paper Sensor Guide, Post-

Head + Paper Sensor, Post- Combination Gear EJ Stacker Shaft
Duplex Guide
Duplex Path Paper Parts that need to be removed to proceed with the disassembly
Detector
Combination Gear EJ Stacker Work other than disassembly
Duplex Flap Pivot axis, 1 EJ Cover, Lower Paper Ejection Cover

Sensor Assy
Paper Ejection Cover

Sensor
EJ Cover, Right Duplex Flap Pivot axis, 2 Paper Ejection Cover
Sensor Assy
Spring 6193 Duplex Flap Lower Assy EJ Cover, Upper
Duplex Flap Solenoid Reversal Lower Paper Face Up Paper Guide EJ Upper Frame Cover
Assy Guide
Paper Sensor, Pre-Paper

Ejection Branch
Paper Sensor, Post-Paper Drawer Mounting Plate
Ejection Assy
Paper Ejection

Confidential
7.1.5.2 Bridge Unit
START
B
(p.434)
Intermediate Path Pre-
Front Cover Stacker Assy Rear Cover, Lower Register Sensor
Front Inner Cover, L Switching Intermediate Path Paper C

Breaker Assy
Sub Solenoid Insertion Motor (p.434)
Front Inner Cover, Front Inner Cover, L Switching R Switching

Lower Power Supply Unit Paper Feed Roller, 3
Upper Flapper Solenoid
A R Switching
Rear Cover, Lower Bridge Unit Board Flapper
(p.433)
Rear Cover, Upper
Paper Feed Cover Assy Paper Feed Cover Sensor Interlock Switch, E (p.434)
Vertical Paper Feed Cover
Paper Sensor, Pre-

Paper Ejection
Paper Sensor, Intermediate Parts that are supplied as after-service parts (ASP)
Path Left-Flipping Paper Ejection Paper Ejection
Remaining Paper Clutch, 2 Clutch, 3
Paper Feed Roller, Paper Feed Roller, Work other than disassembly
16 17
Figure 7-24. Disassembly/Reassembly Flowchart (Bridge Unit: 1)

Confidential
A (p.432)
D
(p.433)
Paper Sensor,
Release Paper Jam Intermediate Path Post- Paper Feed Sensor, 1 Paper Feed Sensor, 2 Release Paper Jam Cover, Release Paper Jam Plate, 1 Release Paper Jam Plate, 2
Cover, 2 Junction Paper 1
D (p.433)
Paper Sensor,
Paper Feed Upper Intermediate Path Pre- Paper Sensor, Pre-Branch
Path Left-Flipping Paper F
Release Paper Jam Plate, 4 Release Paper Jam Plate, 3 Release Paper Jam Plate, 6
(p.435)
L Switching Sensor Stay Assy Paper Feed Roller, 7 Release Paper Jam Plate, 5
Solenoid
Paper Guide Plate with Paper Guide Plate with

L Switching Star Wheel, 5 Star Wheel, 6
Flapper Rear Cover, Lower
Paper Guide Plate with

Star Wheel, 6
Paper Guide Plate with R-L Switching Parts that are supplied as after-service parts (ASP)
Star Wheel, 9 Solenoid
Rear Cover, Lower
R-L Switching
Flapper
Rear Cover, Upper
Paper Feed Path

Plate
Paper Ejection Clutch, 1 Paper Feed Roller, Paper Feed Roller,

13 14
Paper Feed Roller, 6
Paper Feed Roller,

15

Confidential
B (p.432) C (p.432)
R-L Switching Rear Cover, Upper Breaker Assy Intermediate Path Left
Side Fan Assy Solenoid Reversal Drive Motor
Side Fan (x2)
R-L Switching Power Supply Unit Paper Feed Roller, 8 Paper Feed Roller, 9
Inner Fan Flapper
Inner Fan (x2)
Intermediate Path Paper Intermediate Path Right

Feed Motor Reversal Drive Motor
Paper Sensor,
Intermediate Path Right- Paper Feed Roller, 4
Flipping Remaining Paper
Paper Feed Roller, 5
Paper Guide Plate

with Star Wheel, 1
Register Roller Clutch /
Paper Ejection Motor Paper Ejection Clutch, Paper Ejection Clutch, 4 Register Roller Brake
1,2,3 Clutch
Paper Guide Plate with

Star Wheel, 3
Register Roller, 1 Register Roller, 2
E (p.432)
Paper Feed Roller, 1 Paper Feed Roller, 2 Paper Feed Roller, 11 Paper Feed Roller, 12 Paper Feed Roller, 18 Paper Feed Roller, 10

Confidential
F (p.433)
LED Board, 01 LED Board, 02 LED Board, 03 LED Board, 04 LED Board, 05 LED Board, 06 Interlock, Stacker
Front Cover Sensor Assy Stacker Open/Closed

Sensor, Assy
Font Cover Sensor Interlock, Stacker Sensor

Front

Confidential
7.1.5.3 High Capacity Unit
START
Remove the Drawer Rail Hi-Capacity Cassette Front Cassette Slide Lock Pin Back Cover Left Slide Rail
Guide. Cover Assy
Cable Cover High Capacity Paper PF Drive Unit Lift Drive Unit Control Board
Cassette
Paper Feed Unit
Paper Feed Roller Holder Separation Roller
Top Cover
Back Cover
Right Side Cover Parts that need to be removed to proceed with the disassembly
Right Slide Rail
Figure 7-28. Disassembly/Reassembly Flowchart (High Capacity Unit)

Confidential
7.1.5.4 Finisher Unit
START
C (p.440)
Top Small Cover, Front Top Small Cover, Rear Left Side Cover, Lower Lower Tray Cover Hinge
Top Small Cover, Rear Front Cover
Top Cover Front Cover, Lower Paper Jam Release Handle
Stapler Operation Panel Paper Ejection Upper Tray
Upper Paper EJ Feed Sub

Roller Unit Paper Jam Release Handle
Anti Static Needle,

Upper Paper EJ Photo sensor
Front Inner Cover,

Upper Paper EJ Tray Base Upper
Upper Tray Paper Parts that are supplied as after-service parts (ASP)
Detection Sensor
Paper Jam Release Guide, Front Inner Cover, Front Caster Cover
D4 Work other than disassembly Sub
A (p.438) B (p.439)
Figure 7-29. Disassembly/Reassembly Flowchart (Finisher Unit: 1)

Confidential
A (p.437)
Rear Cover, Sub Cover Hinge Document Bundle Processing Unit

Ejection Unit
Rear Cover, Upper Front Cover Paddle Sensor
Rear Cover, Lower Front Cover, Lower Paddle Shaft Assy
Document Bundle
Ejection Unit Paper Jam Release Handle Lower Tray Lifting Shaft
Lift UP Motor
Shift Guide Unlock Front Inner Cover, Shift Guide Set Sensor
Sensor Upper
Front Inner Cover, Cable Frame Parts that are supplied as after-service parts (ASP)
Shift Guide Unlock Motor Cover
Sub

Document Bundle
Shift Arm Unit Ejection Unit Lift UP Under Eject Roller
Shaft Parts that are not supplied as after-service parts (ASP)

Confidential
B (p.437)
Front Caster Cover Rear Cover, Sub Paper Eject Cover Switch Stapler Unit Left Side Elevation Guide
Cover
Front Inner Cover, Rear Cover, Upper Document Insertion Roller Rear Cover, Sub Paper Holder Unit
Lower
Document Insertion Roller Stapler Rail

Frame Top Plate D6 Guide Rear Cover, Upper Unit
Guide
Insert Sensor Front Cover Switch Drum Paper Feed Guide Rear Cover, Lower
D1 Guide Rear Cover, Lower Lower Tray
Entrance Guide Plate Drum Motor Parts that are supplied as after-service parts (ASP)

Document Insertion Roller Drum Roller
Unit Parts that are not supplied as after-service parts (ASP)

Confidential
C (p.437)
Rear Cover, Sub
Rear Cover, Upper
Rear Cover, Lower
Document Bundle D
Under Eject Cover Lower Tray Tray Rise/ Fall Gear Ejection Unit Finisher Intermediate Paddle Sensor Paper Insertion Motor
Assy Lift UP Motor Motor
(p.441)
Left Side Elevation Guide

Cover
Paper Holder Unit
Tray Upper Sensor 1 Tray Upper Sensor 2


Confidential
D (p.440)
Shift Guide Unlock Sensor Drum Motor Intermediate & Drum

Sensor Unit
Finisher Intermediate Drum Sensor

Sensor
Shift Guide Unlock Motor
Shift Guide Set Sensor Shift Arm Unit
Paper Eject Clutch

Confidential
7.2 Adjustment and Inspection Work

7.2.1 Adjustment and Inspection Overview
Some of the adjustments/inspections are required before and after repair work.
Some of them can be done with software in the service support mode and
others can be done mechanically.
Be sure to follow the instructions in "7.2.3 Adjustments Required before/after
Repair" (p.452).
From the next section, operations/adjustments/inspections that can be
performed with the built-in adjustment program are explained in details.
C H E C K Sequences of operations1 are available in “preparation for repair”

P O IN T and “adjustment (printer/option)” on the menu in the service
support menu for simplifying/streamlining the repair work.
1. For the parts that require multiple operation only. When select the menu item, neces-
sary operations are displayed in order.
Repair work Adjustment and Inspection Work 442

Confidential
7.2.2 Adjustment and Inspection List

The table below lists all the adjustment/inspection menus. For information on which one is required for which repair work, see "7.2.3 Adjustments Required
before/after Repair" (p.452).
Table 7-1. Adjustment and Inspection List

Program For More
Program Name Purpose Time
No. Instructions
1. Maintenance: MENU
Head Cleaning: MENU Runs a head cleaning individually.
* To run a head cleaning only, run it from the menu in the normal mode as much as possible.
11 --- ---
Reason: The type of head cleaning in the normal mode is automatically selected according to nozzle
clogging level detected by self-diagnostic system. This can save ink.
CL0 111 Cleans the nozzle surface with the wiper. 2 min ---
CL1 112 Cleans the nozzles to fix minor clogging. 3 min 5 sec ---
CL2 113 This menu performed at shipment. (Do not use for services.) --- ---
CL3 114 Cleans the nozzles to fix serious clogging. (Run this after running CL1.) 7 min 25 sec ---
Paper Dust Removal 115 Removes paper dust attached near the nozzles to fix a problem that ink droplets are obliquely fired. 3 min 40 sec ---
Belt Cleaning Cleans the surface of Paper Feed Belt with the Paper Feed Belt Cleaner Unit. The belt cleaner does
12 not rotate and only one side of the cleaner cloth is used. Therefore, this cleaning does not change the 10 min 40 sec ---
life counter of the cleaner unit.
Status Sheet Print Prints the printer information needed for service support. See p.1210 for a description of the printed
13 1 min 30 sec ---
information.
Check Pattern Print Prints program No.451 to 454 check patterns (6 sheets in total). Use this to check the print quality
14 1 min 20 sec ---
problem before repair and to check if the problem is fixed after the repair.

Confidential

Program For More
No. Instructions
2. Individual Action Check: MENU
Output: MENU 21 You can move each electronic component (motor, sensor, clutch, and solenoid) individually to
troubleshoot problems. For details on individual actions, see p.355.
All Off 210
Output - Main Unit: MENU 211
Output - Bridge Unit: MENU 212
Output - Finisher Unit: MENU 213
Output - Hi-Capacity Unit: MENU 214
Input: MENU 22
Input - Main Unit: MENU 221
Input - Bridge Unit: MENU 222
Input - Finisher Unit: MENU 223
Input - Hi-Capacity Unit: MENU 224
Others: MENU 23 --- p.355
Paper Size/Width Sensor 231

Temp. and hum. Sensor 232
Sequence: MENU 24 Runs a special sequential process to troubleshoot a problem.
Blank Paper Feed Sequence Feeds paper and ejects it without printing on it. You can select paper source, paper output tray, paper
241 size, print mode, print speed, and the number of copies. Use this to reproduce the error or
malfunctioning, troubleshoot a problem, or to check if the problem is fixed.
Failure Diagnostics Sequence: MENU 242 Runs a special sequential process to find out which component is defective among the head and ink
system components.
Failure Diagnostics Sequence 1 2421
Some manual operations are required during the sequential process. Make sure to see p.355 before
Failure Diagnostics Sequence 2 2422 starting this.

Confidential

Program For More
No. Instructions
2. Individual Action Check: MENU (continued)
Sequence: MENU (continued)
Special Inspection: MENU 243 Sequential processes for inspection included in Failure Diagnostics Sequence.
Leak Test - Negative Pressure 2431 * Do not use this during on-site service.
Leak Test - Pressure 2432

Leak Test - Pressure, Head Choked 2433 --- p.355
Leak Test - Negative Pressure, Head Choked 2434
Flushing Check 2435
Initialize 25 Initializes the printer mechanism.
3. Before Repair Operation: MENU
Head Executes operations required before replacing or removing the print head, such as saving the print
31 19 min 50 sec p.460
head data, discharging ink, uncapping the head, and releasing the head fixing cam.
Ink Supply Path: MENU 32 Executes ink discharging operation required before replacing or removing components for supplying ---
ink such as the Ink Supply Unit and the Relay Ink Path Assy.
Ink Supply Unit 321 2 min 35 sec p.466
Relay Flow Path Assy 322 9 min
Ink Discharge Path Executes operations, such as discharging ink and uncapping the head, required before replacing or
33 1 min 30 sec p.470
removing the unit for discharging ink such as the Maintenance Unit and the Cap Motion Unit.
Belt Drawer Unit Executes operations such as applying tension to the belt required before replacing or removing the
34 1 min 10 sec p.471
Belt Drawer Unit.
Individual: MENU 35 Executes operations required before replacing or removing the Static Eliminator Brush and the Wiper ---
Assy, such as moving the component or assy to the replacement position and uncapping the head.
Antistatic Brush Assy 351 1 min 5 sec p.472
Wiper Assy 352 1 min

Confidential

Program For More
No. Instructions
4. Adjustment - Main/ Option Unit: MENU
Head Executes operations and adjustments required after replacing or removing the print head, such as
41 26 min 50 sec p.473
charging ink, restoring the head data, PG Adjustment, and Head Angular Adjustment.
Ink Supply Path: MENU 42 Executes operations and adjustments (ink charging) required after replacing or removing components ---
for supplying ink such as the Ink Supply Unit and the Relay Ink Path Assy.
Ink Supply Unit 421 22 min 20 sec p.477
Relay Flow Path Assy 422 21 min 30 sec
Ink Discharge Path Executes operations and adjustments such as ink charging required after replacing or removing the
43 3 min 20 sec p.481
unit for discharging ink such as the Maintenance Unit and the Cap Motion Unit.
Belt Drawer Unit Executes operations and adjustments required after replacing or removing the Belt Drawer Unit, such
44 3 min 50 sec p.482
as PG Adjustment and Top Registration Adjustment.
Diagnostics Pattern Print: MENU 45 Used to check print quality problems or to check the condition or make adjustments after repair. ---
Ruled Line Pattern 451 For details on the applicable problems and the printed pattern specifications, see p.485. 50 sec
Gradation Pattern 452 50 sec
Black 25% Pattern 453 50 sec
Adsorption Check Pattern 454 1 min 10 sec p.485
Blank Paper Feed: 10 Sheet Simplex 455 50 sec
Blank Paper Feed: 1 Sheet Simplex 456 50 sec
Blank Paper Feed: 10 Sheet Duplex 457 50 sec
Blank Paper Feed: 1 Sheet Duplex 458 1 min 5 sec
Deactivate nozzle adjustment pattern 459 Disables the nozzle self-diagnostic system and prints the patterns. ---
Gradation Pattern 4591 50 sec ---
Black 25% Pattern 4592 50 sec
Special Gradation Pattern 4510 Print the Gradation Pattern for adjusting the banding level on each speed mode. 50 sec ---

Confidential

Program For More
No. Instructions
4. Adjustment - Main/ Option Unit: MENU (continued)
Individual Adjustment: MENU 46 Allows you to select and run an adjustment individually. --- p.488
Eccentricity / Circumference Correction Compensates for variations in production process of the target unit to correct deflection of fired ink
droplets.
4601 1 min 10 sec p.488
* All you need to do for the compensation is entering the correction values indicated on the target
unit.
PG Adjustment: MENU 4602 Compensates for variations in production process of the target unit to correct the PG. ---
Head 46021 * All you need to do for the compensation is entering the correction values indicated on the target 2 min
unit. p.490
Belt Drawer Unit 46022 2 min
HP Sensor, Head 46023 1 min
Head Data Transfer: MENU 4603 Reads correction values from the memory of the target print head and saves the values to the memory ---
of the printer to get the expected print quality.
Head Data Transfer: Before Replacing Head 46031 40 sec p.493
In order to analyze and reuse a defective head, save the printer information to the defective head
Head Data Transfer: After Replacing Head 46032 before replacing it, and restore the printer information to a new head. 4 min 50 sec
Head FFC Noise Check 4604 Detects noise and connection failure when the Head FFC is connected and disconnected. 50 sec p.495
Wiper Stroke Adjustment Compensates for variations in production process of the target unit to correct the position of the
4605 1 min p.495
Wiper Assy.
Side Registration Adjustment Checks how much the fed paper is misaligned with respect to the center of the head, and corrects the
4606 5 min p.496
print start position.
Top Registration Adjustment Corrects the period of time from when the paper edge is detected until firing ink drops to start
4607 5 min p.499
printing.
Head Angular Adjustment: MENU 4608 Fixes a print quality problem (banding) caused by improper gap between the head and the Belt Unit. ---
Adjustment Pattern Print 46081 50 sec p.502
Input Adjusted Value 46082 1 min
Paper Sensor, Post-Head Sensitivity Adjustment Compensates for variation in light intensity of the Paper Sensor, Post-Head to achieve proper paper
detection accuracy.
4609 50 sec p.505
* All you need to do for the compensation is entering the correction values indicated on the label of
the EJ Unit.
PW Sensor Adjusted Value Writing Compensates for variation in production process of the Paper Width Sensor.
4610 * All you need to do for the compensation is entering the correction values indicated on the label of 55 sec p.506
the Paper Width Sensor.

Confidential

Program For More
No. Instructions
4. Adjustment - Main/ Option Unit: MENU (continued)
Individual Adjustment: MENU (continued)
Finisher Adjustment 4611 To change the configuration of staple position, paper alignment, manual staple mode when finisher ---
ejects paper .
Alignment Plate HP Calibration, Front --- ---
Alignment Plate HP Calibration, Rear --- ---
Shift Arm HP Calibration, Front --- ---
Shift Arm HP Calibration, Rear --- ---
Staple HP Calibration --- --- p.508
Stack Sheets Setting, Finisher Tray --- ---

Manual Staple Time Setting --- ---
Manual Staple Alignment Guide Position
--- ---
Setting
Manual Staple Mode ON/ OFF Setting --- ---
Paper Dust Removal Adjustment 4612 To set the timing of paper dust cleaning executed periodically during continuous printing. --- ---
Special Print Adjustment: MENU 4613 To execute adjustment for reduce white or black banding per each print modes. ---
Special Print Adjustment 46131 --- p.513
Reset Head Adjusted Value 46132 ---
Finisher Stacking Adjustment: MENU To set the operation modes for paper edge alignment, reducing paper jam occurred by *certain
4614 conditions. ---
* Curled paper, high duty print
Stacking Tray Mode To switch ON/ OFF of stacking function.
If it's ON, the finisher ejects paper to the finisher tray directly without stacking paper in a processing
46141 ---
part. p.517
(Default configuration: OFF)
Shift Stacking Mode To set the function improve paper alignment when shift paper ejection.
46142 ---
Staple Stacking Mode To set the function improve paper alignment when stapling paper ejection.
46143 ---
Duplex Print Wait Setting To switch ON/ OFF of duplex print drying time.
*Only under certain condition, you can skip drying time of duplex print by switch OFF the
4615 --- p.520
configuration.
But if it doesn't meet conditions, it may cause paper head scratch, paper jam.

Confidential

Program For More
No. Instructions
5. Adjustment - SCN/ADF: MENU
SCAN/ADF MENU Select --- --- p.521
MENU(1/7) > SCN ADF Simple Mech Setup --- Executes reverse side shading, density adjustment, and document loading adjustment all at once. 2 min 30 sec p.522
MENU(2/7) > SCNADF Partial Mech Setup -> --- Executes reverse side shading, density adjustment, or document loading adjustment individually. --- p.524
CALIB(1/3) > BShadCalib Exec --- 50 sec p.524
CALIB(2/3) > DensityCalib Exec --- 1 min 10 sec p.525
CALIB(3/3) > WriteStep_ADF Exec --- 1 min p.526
MENU(3/7) > SCNADF MechConfirm -> --- Menus for development and analyzing. (Do not use for services) --- ---
CONFIRM(1/2) > DensityCalib Confirm --- * There is no problem if you run one of these menus by mistake. --- ---
CONFIRM(2/2) > WriteStep_ADF Confirm --- --- ---
MENU(4/7) > LampTest -> --- --- ---
LAMPTEST(1/4) > LampTest600WH_FB --- --- ---
LAMPTEST(2/4) > LampTest600BK_FB --- --- ---
LAMPTEST(3/4) > LampTest600WH_ADF --- --- ---
LAMPTEST(4/4) > LampTest600BK_ADF --- --- ---
MENU(5/7) > Check Seting -> --- --- ---
STAT(1/4) > CurrentDensityValiue --- --- ---
STAT(2/4) > CurrentWriteStep --- --- ---
STAT(3/4) > EATT2Check --- --- ---
STAT(4/4) > CounterCheck --- --- ---
MENU(6/7) > Check MechSensor -> --- --- ---
SENSOR(1/2) > MechSensor --- --- ---
SENSOR(2/2) > FBSensor --- --- ---
MENU(7/7) > CounterClear(PickUpRoller) --- --- ---

Confidential

Program For More
No. Instructions
6. Ink Charge/ Discharge: MENU
Ink Charge Performs ink charging only. (Equivalent to three times of CL3)
61 21 min p.527
* Use the 41 to 43 menus for charging ink in most cases.
Ink Discharge: MENU 62 Runs a special sequential process for discharging ink individually. ---
Special Discharge Sequence 1 621 * Use the 31 to 33 menus for discharging ink in most cases. ---
* This menu can be used if the 31 to 33 menus terminated due to an error or something. When using
Special Discharge Sequence 2 622 this menu, make sure to fully understand the adjustment sequence process and follow the set ---
p.527
Special Discharge Sequence 3 623 procedure, otherwise ink may leak. ---
Special Discharge Sequence 4 624 ---
Special Discharge Sequence 5 625 ---
7. Installation: MENU
Finisher Unit 71 ---
Bridge Unit Alignment 711 Adjustments performed before shipment. (Do not use for services.) ---
Manual Staple Paper Size Setting 712 Changes the position of the manual stapling guide from A4 to Letter (ON: Letter, OFF: A4). ---
Bridge Unit 72 Enters the serial number of the Bridge Unit. --- p.529
Input Serial No. 721 ---
Hi-Capacity Unit 73 Changes the paper size from A4 to Letter. ---
Paper Size Setting 761 ---
8. User Log Get Mode Copies the user log data to an external storage device such as USB flash drive connected to the printer
in order to analyze the problems. (Do not use this menu unless you are instructed to use this by a --- p.529
person in charge of analyzing.)
9. USB Memory FW Update When updating the firmware, use this to update the firmware using external storage media such as a
--- p.529
USB memory device.
A. Swap Mech Unit: MENU
Data Backup A1 When replacing the product with another or new one, backs up data from the old product and restores 35 sec
Data Restore A2 the data to the new product, or deletes the user information from the old product. 4 min 50 sec p.529
Data Delete A3 35 sec

Confidential

EPSON WF-C20590 Service Manual Page401-450

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

EPSON WF-C20590 Service Manual Page401-450

Uploaded by

Copyright:

Available Formats

EPSON WF-C20590 Revision A

Table 6-11. FAX Parameter List

Troubleshooting FAX Troubleshooting 401

Table 6-11. FAX Parameter List

Troubleshooting FAX Troubleshooting 402

Table 6-11. FAX Parameter List

Troubleshooting FAX Troubleshooting 403

6.7.5 Special Parameter related to FAX UP:[Right]

6.7.5.1 Temporary save received fax documents (FAX to PC)

Troubleshooting FAX Troubleshooting 404

Select [FAX to PC]. User Special Mode

Troubleshooting FAX Troubleshooting 405

6.7.6 FAX troubleshooting

Troubleshooting FAX Troubleshooting 406

Step 2: Check the error, and identify its cause

Troubleshooting FAX Troubleshooting 407

Troubleshooting FAX Troubleshooting 408

6.7.6.4 Troubleshooting from error codes Trouble of phase B to D

Troubleshooting FAX Troubleshooting 409

7.1 Overview  When replacing parts, some of the parts require a

Repair work Overview 411

7.1.2 Repair Workflow

Prepare for repair.

No See ’7.2.3 Adjustments Required before/after Repair’ (p.452) and check

Figure 7-2. Repair Workflow

Repair work Overview 412

Head Lift Jig --- --- Included inside the printer

Figure 7-4. Tube clips

Repair work Overview 413

7.1.4 Definition of Orientation of the Printer 7.1.5 Disassembly/Reassembly Flowchart

C H E C K The flowchart for the printer is given with colored grouping

Grouping Box Color

Figure 7-6. Flowchart Grouping Guide

Figure 7-5. Definition of Orientation of the Printer

Repair work Overview 414

Rear Tray Guide SCN Unit SCN Hinge

Parts that are supplied as after-service parts (ASP)

Work other than disassembly

Head MP Paper Ejection Housing SCN/ADF Others

Figure 7-7. Disassembly/Reassembly Flowchart (Printer: 1)

Repair work Overview 415

NFC Cover, Lower Panel Unit

Wi-Fi Board USB-Host Board

Parts that are supplied as after-service parts (ASP)

Parts that need to be removed to proceed with the disassembly

Work other than disassembly

Parts that are not supplied as after-service parts (ASP)

Paper Ejection Housing Electrical SCN/ADF

Figure 7-8. Disassembly/Reassembly Flowchart (Printer: 2)

Repair work Overview 416

Head Drive Board High Voltage Board Cap Motion Cover

Mechanical Controller Open the Board BOX

Parts that need to be removed to proceed with the disassembly

Work other than disassembly

Parts that are not supplied as after-service parts (ASP)

Ink System MP Electrical Housing Others

Figure 7-9. Disassembly/Reassembly Flowchart (Printer: 3)

Repair work Overview 417

Open the Board BOX

Paper Ejection Roller

Parts that are supplied as after-service parts (ASP)

Parts that need to be removed to proceed with the disassembly

Work other than disassembly

Parts that are not supplied as after-service parts (ASP)