ELC270 Assessment 3: Portfolio of group discussion.

PREPARED BY:

NAME STUDENT ID
NOOR NAJMI BIN BOLHANUDDIN 2022971155
MUHAMMAD ASRI FAKHRI BIN KEDERI 2022326549

ALYSHA BINTI KHAIRULLAH 2022139337

KHALEEDA BINTI MOHAMAD IRWAN 2021857852

PREPARED FOR: NOORAMALI BINTI MOHAMAD JENNIS

Company name: J&T Express Malaysia

Chairperson: Noor Najmi bin Bolhanuddin (Chief Executive Officer)

Committee members: Muhammad Asri bin Kederi (Chief Operating Officer),

Khaleeda binti Mohamad Irwan (Chief Financial Officer), Alysha binti Khairullah
(Human Resource Manager)

Issue: J&T service improvement

POST Chief Executive Chief Operating Chief Financial Human Resource
Officer Officer Officer Manager
TASKS

PART 1 – Greetings to the Responds to the Responds to the Responds to the

Introduction committee question. question. question.
greeting and members and ask
small talk about how they
are doing.

Ask the members

PART 2 – whether they know Responds to the Responds to the Responds to the
Discussion of about the delivery question and question and question and
issue issues in 2023 and explained the root of explained the root of explained about the
how to improve in the issue. the issue. delivery service
2024. issue in 2023.

PART 3 – Implement a Let customers Make bigger space Do vehicle

Suggestions and training program schedule their for the vehicles to maintenance to
recommendation for the delivery delivery time and ensure the parcels avoid break and
s staff to ensure the date to ensure that are well kept delays of the
staff has better the parcel arrives especially when there delivery and
productivity and when the customer is an increase of vehicles also
knowledge. is available to parcel delivery. represents the
receive the product. company and
product.

PART 4 – Responds and ask Responds and voted Responds and voted Responds and
Summary of the members to for Chief Executive for Chief Executive voted for Chief
discussion and vote for the best Officer’s solution Officer’s solution Executive Officer’s
conclusion solution. because it is the because it is the solution because it
most effective one most effective one is the most
out of all solutions. out of all solutions. effective one out of
all solutions.

Sources:
1. Jennifer Herrity, (2023, March 30). The importance of Training Employees: 11 benefits.
https://www.indeed.com/career-advice/career-development/importance-of-training

2. Online, S. (2023, October 9). Redefining excellence in parcel and mail delivery services.
The Star. https://www.thestar.com.my/starpicks/2023/10/09/redefining-excellence-in-parcel-
and-mail-delivery-services

3. Improve Customer Service with Packstation Delivery Options | Discover DHL. (2023,
August 21). https://www.dhl.com/discover/en-my/logistics-advice/logistics-insights/improve-
your-customer-service-with-dhl

4. Sykes, P. (2023, January 11). 8 Practical Ways To Improve Delivery Efficiency In Your
Business. https://www.routific.com/blog/improve-delivery-efficiency

5. Online, S. (2023, August 23). Pos Malaysia looks forward to improved 2023 performance.
The Star. https://www.thestar.com.my/business/business-news/2023/08/23/pos-malaysia-
looks-forward-to-improved-2023-performance

ARTICLE 1
 The importance of Training Employees: 11 benefits.

Video: The Benefits of Training Employees

Investment in training has incredible returns. Not only does training support developing skills,
but it also shows employees that they are valuable. As technology advances and workplace
strategies evolve, there comes a need for professionals to align with these changes in terms
of knowledge and skills. One of the best ways to enhance knowledge and skills is through
training. Providing employees with relevant and consistent training can help improve
performance and efficiency in the workplace. In this article, we explain the importance of
training employees and provide a list of potential benefits.

What is the importance of employee training? Training is important because it represents a

good opportunity for employees to grow their knowledge base and improve their job skills to
become more effective in the workplace. Despite the cost of training for employees, the return
on investment is immense if it is consistent. There are several reasons it is important for
employers to initiate training programs for their employees, such as:

It improves skills and knowledge

Employee training programs help improve the knowledge and skills of employees to match
the various changes in the industry. These improvements will positively affect the productivity
of workers, which can increase the profits and efficiency of an organization. Some of the
things employees may learn through training include work ethics, human relations and safety.
It satisfies the recommendations of performance appraisals. When an organization's
employee performance appraisals suggest the need for improvement on a particular subject
or skill, training programs can be organized for staff members to help satisfy this requirement.
Training can therefore address an identified problem area and work toward a solution.

Related: How to Prepare for a Performance Evaluation

It prepares employees for higher responsibilities.

Training programs can also help prepare employees who are moving into higher roles and
taking on more responsibilities in an organization. These programs will help them learn the
skills that are required to function effectively in their new positions. For example, they may be
trained in leadership skills or in a specific software they will use in their new role. It shows
employees they are valued. Implementing training programs in the workplace will help
employees feel like the company is invested in them. By continuing to teach your employees
new skills and abilities, they will not just become better workers, they will feel like more
productive members of the organization. This will improve their morale as well as their
workplace capabilities.
It tests the efficiency of a new performance management system.
Employee training programs help an organization test the efficiency and effectiveness of a
new performance management system, which will help HR establish clearer performance
expectations. Using these systems to train your employees will reinforce the necessity of
meeting goals and help employees better understand what is expected of them. It improves IT
and computer skills. Training programs help employees learn about specific computer skills
and IT topics, such as the use of software systems. Companies may train their employees to
create graphs and spreadsheets, edit data in their database and understand network
arrangements in order to provide a more comprehensive understanding of computers to
improve workplace efficiency.

Categories of training and development for employees

There are many different categories of training that employees can undertake in or out of the
workplace, including:

Management training
Employees can undergo different levels of management training when they are being
promoted to managerial or senior-level positions in an organization. This type of training is
meant to prepare them for the additional higher responsibilities they will have in the
organization.

Sales training
Employees, especially those in the sales and marketing industries, may be required to go
through sales training to sharpen their skills in selling and marketing a company's products
and services.

On-the-job training
When an employee first starts at a company, they may receive on-the-job training that will
help them learn what is expected of them as well as the job skills necessary for their new
position.

Mentoring scheme
Sometimes, especially in the case of entry-level staff members, employees may be required
to work under an experienced supervisor or manager in order to learn more about their job
and gain preliminary experience to work in an organization.

In-house training
Most organizations conduct different levels of in-house training for their staff. One option is to
have experienced members of your organization serve as facilitators, and another is to bring
in an external trainer to help teach employees or managers specific skills or abilities.

Personal study
Employees can also dedicate themselves to personal study to train on a particular topic of
interest. There are many good reference materials available online that can be of use in this
case.

Blended training
This involves employees getting involved in training that combines classroom and online
learning.

11 benefits of training employees

Employers derive many benefits from organizing training programs for their employees,
especially when they dedicatedly and consistently carry out these programs. Here are some
likely advantages:

1. Increased productivity and performance

When employees undergo training, it improves their skills and knowledge of the job and builds
their confidence in their abilities. This will improve their performance and make them work
more efficiently and effectively.

2. Uniformity of work processes

When employees in a workplace are exposed to training, it helps to standardize the work
process among the staff. Workers will apply and follow similar procedures as a result of their
exposure to similar training.

3. Reduced wastage
When employees are trained, they will learn to make good, safe and economical use of the
company's materials, tools and equipment. Accidents and equipment damage will be
minimized, and this will keep waste low.

4. Reduced supervision
Though training employees should not totally eliminate the need for supervision, it can
significantly reduce the need for excessive supervision in the workplace.

5. Promoting from within

When an organization needs professionals with new or specific skills, they don't have to go
into the labor market to employ new professionals from outside sources. They can look
inward and select promising staff members who can be promoted after they are trained in this
set of new skills needed by the organization.

6. Improved organizational structure

When a company has an organized system of training for employees, it helps them learn in a
consistent and systematic way. It also prevents the employees from learning by trial and
error.

7. Boosted morale
Employees of organizations who go through training programs will feel like they are a part of a
supportive work environment where they are appreciated, which will boost their morale and
make them approach their job duties with more self-confidence.

8. Improved knowledge of policies and goals

A good training program will always help employees get acquainted with their organization's
ethics, values, policies, visions and missions.

9. Improved customer valuation

When employees of an organization are exposed to consistent training, it improves their skills
on the job and makes them work more professionally and productively. Customers will feel
the impact of this elevated service, and it will improve their opinion of the organization.

10. Better workplace environment

Consistent training will help employees work more effectively in the workplace environment.
This brings about an atmosphere in the organization that encourages every employee to feel
valued and welcomed.

11. Improved and updated technology

With the ever-increasing change in technology across all industries, exposing employees to
new techniques in advanced technology will help to increase efficiency and productivity in the
organization.

By Jennifer Harrity.

Published 30th March 2023.

ARTICLE 2

Redefining excellence in parcel and mail delivery services.

Staying relevant and competitive amid a rapidly changing market can be fraught with
challenges, especially for traditional businesses.

These businesses, such as the postal industry, are required to evolve to meet the needs of a
more digital world as a result of the growth of e-commerce, shifting consumer habits, and
technological advancements.

In view of this, preserving its role as the bridge between far flung corners and urban areas of
Malaysia through its mail, courier, and logistics services beyond two centuries is indeed an
incredible feat for Pos Malaysia.

Through rain or shine, in times of peace and conflict, the nation’s postal service has been a
constant presence in the lives of all Malaysians.

The service has faithfully delivered not only letters and packages but also a sense of
connection, anticipation, and trust.

It is this trust from Malaysians that enabled Pos Malaysia to continuously transform, adapt,
and keep up with the times.

Passionate about building trust to connect lives and businesses for a better tomorrow, Pos
Malaysia commits to inclusivity, further underscored by its extensive last-mile delivery
network, catering to over 11 million addresses throughout the nation.

The Courier Challenge Survey conducted by MCMC in 2022 discovered that Pos Malaysia
achieved 96% in guaranteed delivery performance against the industry average of 78%, and
91% for reliability compared to the industry average of 83%.

These findings demonstrate Pos Malaysia’s dedication to provide consistent services,

achieving high-performance metrics and cementing its status as a trusted partner in building
relationships and enabling seamless communication.

Boasting an unrivalled network of over 17,000 dedicated staff, 633 strategically located post
offices, 3,800 retail points as well as a remarkable legacy offering mail, courier, and logistics
services, Pos Malaysia’s presence is vast and comprehensive in connecting businesses and
lives - making it a pivotal pillar of communication and connectivity across Malaysia.

Beyond its core mail and parcel services, the company has ventured into new territories that
empower communities and drive economic growth.

Through strategic partnerships and innovative solutions, such as the Pos Shop convenience
store and the Pos Fulfill e-fulfilment services, Pos Malaysia continues its transition from a
transactional approach to a service-oriented solution to meet the ever evolving customer
demands.
With an aim to achieve net zero carbon emissions by 2050, Pos Malaysia aligned every facet
of its operations towards a greener future through optimisation of its delivery, transportation,
packaging and waste management methods.

The company’s transition to electric vehicles, and installation of EV charging stations and
solar panels further underscore its commitment to a sustainable tomorrow.

With a medium-term ambition of utilising 100% electric last-mile delivery vehicles by 2030,
and 150 units of solar panel installations by 2025, Pos Malaysia is on track to achieve their
goals as committed in their Sustainable Roadmap.

In the realm of parcel and mail delivery services, the Pos Malaysia brand resonates with trust,
reliability, and innovation.

Its expansive network, unwavering commitment to service excellence, transformative journey,

community empowerment, and pioneering sustainability efforts collectively contribute to its
well-deserved reputation as Malaysia’s premier courier.

Pos Malaysia’s legacy is one of resilience, adaptability, and a relentless pursuit of excellence
- a legacy that continues to shine brightly, guiding the nation towards a connected, efficient,
and sustainable future.

By Starpicks

Published on 9th October 2023.

ARTICLE 3

Improve Customer Service with Packstation Delivery Options .

The service you give your customers should not end once they click “buy”. To ensure a good
user journey from beginning to end, you need to carefully consider the delivery options you
offer at checkout. Consider these statistics: 50% of online shoppers say they have previously
abandoned their carts because the delivery choices on offer were unsatisfactory1, whilst 66%
have bought goods from one retailer over another because it provided more delivery options2.

When it comes to delivery, e-commerce customers want choice, flexibility, speed, and the
convenience of choosing exactly when and where their orders will arrive.

Whilst it is easy enough for e-commerce sellers to integrate On Demand and Express delivery
options, there’s still a crucial part of the equation that the merchant cannot control: the
customer (or at least somebody) needs to be at home to receive the package. And that’s
where last-mile deliveries can become tricky.

Admittedly, the pandemic has eased some of this problem with many of us now at home more
than ever before. But, it has also brought issues around hygiene and greater demand for
contactless deliveries. Furthermore, logistics solutions are needed to manage delivered
parcels across residential buildings, offices, universities, commercial buildings and more.

Whilst the world may now be slowly going “back to normal” (whatever that may be), e-
commerce is here to stay, which means online retailers are increasingly looking towards
smart, automated technologies to manage fulfilment and deliveries especially regarding last-
mile logistics. Enter, parcel lockers.

What are parcel lockers?

Parcel lockers are automated machines where e-commerce customers can have their
purchases delivered and stored safely until they collect them at a time convenient for them.
They don’t need to worry about being at home to receive the delivery, or have it left with a
neighbor which they may feel uncomfortable with. The lockers are typically in popular, busy
locations – such as train stations with high commuter traffic – and are often accessible 24/7.
The delivery lockers are usually unlocked via a code sent to the customer’s email account or
mobile phone after they place the order, negating the need for a signature on delivery.
Some lockers are refrigerated, meaning they can be used to store food products. During the
pandemic, a record number of consumers bought their groceries online as a safer way of
shopping, which boosted demand for cold-store lockers.

Crucially, the parcel lockers are free for customers to use. The costs are sometimes tied into
the contract between a retailer and courier company, yet the value and loyalty gained by
offering customers this delivery option makes the investment worthwhile for merchants.

Parcel lockers: a global snapshot

In some countries, parcel lockers are part of everyday life. According to an IPC study,
automated parcel machines appear to be most popular in Finland, Denmark, and China, used
for up to 43% of all parcel deliveries4.

In China, e-commerce was developing at such a rapid rate – in 2018, e-commerce volumes
were growing at 40-50% per annum5 – that an out-of-home delivery network had to be
developed quickly. Chinese urban culture is busy, so online shoppers there often use their
work address as their delivery address. This is not a problem at small workplaces, but in
larger office buildings, courier drivers aren’t allowed past reception. Thus, the delivery driver
will call the recipient, who may request that the parcel is left in a nearby parcel locker. If the
customer doesn’t answer the phone call, the consignment will also be delivered to a nearby
parcel locker.

It’s estimated that China has around 310,000 locker installations6. Some belong to China
Post, others have been built by e-commerce retailers (Chinese marketplace giant JD.com, for
example, has 50,000 in the country7). With China’s e-commerce market growing so rapidly,
undoubtedly the number of parcel lockers will continue to grow, too.

Over in the West, there is also growing demand for parcel lockers. In North America, this
demand is driven by the rise of doorstep package theft, which is at an all-time high – it’s
estimated that around 1.7 million packages are stolen or lost every day across the country,
whilst one in three Americans report having at least one package stolen8. In response,
Amazon has introduced parcel lockers in 900 cities to give customers a safer way to receive
their deliveries.

In Germany, DHL’s parcel lockers – called Packstations – are particularly popular: in June
2020, the logistics leader celebrated opening its 5,000th Packstation in the country. Those
with a DHL customer account can have their package sent to a Packstation of their choosing
and will receive a text or email with a unique code to unlock the locker. They then have seven
calendar days to collect it. They can even have their packages redirected to a local DHL
Packstation at short notice – even as late as 4am on the day of delivery. How’s that for On
Demand Delivery?

“Retailers need to treat shipping as a critical piece of their business – or risk being left behind.
A brand’s shipping experience can carry as much weight as the marketing or products
themselves. Spending the time and money getting to know customers’ shipping expectations
might not be at the top of the priority list, but research shows it holds the potential to deliver
repeat shoppers and increased sales.” - Mark Adams, VP at BigCommerce9

How to get started with parcel lockers: three tips for truly On Demand Delivery

Do your research

Customers’ preferences for delivery options differ by market. For example, when it comes to
returning items, 37% of Europeans prefer to drop off goods at a Pick Up Drop Off (PUDO)
point – compared to 28% of US consumers10. So, do your research to find the most in-
demand service(s) within your target market – whether that means home delivery, contact-
free delivery, parcel lockers or service points (see below) – and then integrate them at
checkout. Remember, the more choice you can offer your customers – including payment
options – the happier they’ll be.

Don’t forget returns

It’s an unfortunate fact for e-commerce sellers that what goes out can also come back.
Around 25% of all products bought online are returned – and that number jumps further still in
the apparel sector11.

Returns are a pain, yet the returns service you offer your customers should not be ignored:
56% of consumers have been deterred from shopping with an e-commerce retailer due to
its online returns policy12. In short, if you don’t make the service seamless and stress free,
you risk losing the customer altogether.

DHL’s Packstations keep the returns service simple and convenient – even for international
shipping. Customers simply purchase a label for their parcel directly from the Packstation or
attach a return certificate. They then scan the parcel and place it in the compartment, before
receiving a receipt with a tracking number. It’s as simple as that!
Consider Service Points, too

Continuing on the theme of convenience, DHL Express Service Points are another handy
delivery solution. These are locations, across the world, where your customers can have their
packages diverted to pick up at a time of their choosing. These Service Points are typically
within popular locations – such as high street shops – most convenient for customers to get
to. They can also send returns this way. Adding this option to your e-commerce website
checkout is a sure way to keep your customers happy!

Ultimately, remember that convenience and ease are what matter to your customers when it
comes to delivery – and returns. And that’s where DHL’s can help. Across the world, DHL’s
logistics solutions are ready and waiting to give your e-commerce business a boost, so
contact a sales rep today to get started.

Published on 21st August 2023.

ARTICLE 4

8 Practical Ways To Improve Delivery Efficiency In Your Business.

If you’re running a home delivery business, you know efficiency is key. You’re taking orders,
managing drivers, and making sure customers get their orders on time: every minute counts!
How do you get rid of inefficiency and streamline your operations? In this article, we
offer eight practical ways to boost your delivery efficiency. Whether you're just starting a
delivery business or looking to grow your existing business, these tips will help you improve
your delivery management processes, your customer satisfaction and your profitability!

Identify and track your key metrics

As the old saying goes, you can’t manage what you don’t measure. So identify the metrics
that are most important to your business, and track them monthly, weekly or even daily. That
way, you’ll know when you’re getting better — or when you need to try something different to
increase delivery efficiency.

Total number of deliveries

How many deliveries do you make per day, week or month? This is the base metric on which
everything else is based.

On-time deliveries
On-time deliveries make for happy customers. Late deliveries, on the hand, lead to
complaints, inconvenience and possibly extra costs for you. They’re also a warning sign that
your delivery process is inefficient — so this is a really important metric to track.

Average time per delivery

How long does it take for your drivers to make each delivery, from starting each leg of their
route to finishing the next drop-off? Cutting time per delivery, for example by more efficient
route planning, is an obvious way to cut inefficiencies.

Average time at stop

How long does it take your drivers to park, unload, drop off the order, get proof of delivery and
return to their vehicle ready to start the next leg? If you’re tracking this metric, you can identify
ways to reduce the time, and thus get more stops per route.

Average cost per delivery

This is your total number of deliveries divided by your total cost of making those deliveries.
Include driver wages, fuel, vehicle maintenance, insurance, back office and other costs to
make this as accurate as possible. Decreasing cost per delivery is your sign that your delivery
system is getting more efficient.
Driver performance
Are your delivery drivers choosing the most efficient routes, using their stop time effectively
and keeping on time? Using delivery management software to track driver performance can
help you identify opportunities for training and improvement.

2. Invest in the right delivery vehicles and equipment

The right vehicles and equipment can make a huge difference in your delivery efficiency.
Choose vehicles that are well-suited to your needs – small cars or even cargo bikes might be
a better choice than trucks in a dense urban area, for example. Choose small vehicles for
small numbers of local deliveries or larger vans for bigger items or larger volumes. Consider
factors such as fuel efficiency, load capacity, and durability when selecting your delivery
vehicles. Investing in equipment and tools to help deliver drivers efficiently load and unload
packages, improving your “average time at stop” metric. Equipment might include dollies,
hand trucks, or other specialized equipment that can make the job easier and safer.

3. Load vehicles in order of delivery

If it’s going to be delivered first, load it last. This is another way to make your delivery drivers
more efficient (and less frustrated!) and reduce your time per stop. The easiest way to load in
order of delivery is have your route planned and printed out, or sent to a driver’s mobile phone
using a driver app, well before loading starts.

4. Plan efficient delivery routes

One of the best ways to ensure you’re offering an efficient delivery service is to use delivery
management software that offers excellent route optimization. The shorter your routes are,
the lower your average time per delivery. Shorter distances also mean lower fuel consumption
and less wear and tear on vehicles, so your cost per delivery will come down as well. If you’re
ready to try specialized route optimization software, make sure you pick a system that meets
the specific needs of your business. Choose an app that can handle the number and type of
deliveries you make, enable you to offer delivery time windows to your customers, and takes
the size of your vehicles into account.

5. Improve dispatch and delivery management

Last mile delivery is the most expensive part of the supply chain because there are so many
variables, and so much can go wrong. Traffic congestion, a sick driver, a last-minute order or
pickup – any of these can cause havoc with your delivery schedule. Use dispatch and
delivery management software to give your drivers the resources and information they need
to complete their deliveries on time and efficiently.
Look for software that:
Dispatches delivery routes directly to a driver app or their mobile phone
Allows you to easily add stops or change routes
Tracks delivery progress in real time
Makes it easy to communicate with customers

6. Create an excellent customer experience

A stressed customer is an unhappy customer! Uncertainty and lack of information are the
biggest causes of stress, so the key to customer satisfaction when it comes to delivery
experience is accurate, timely information. If you’re looking at delivery management software,
the most important information you need to provide to ensure a great customer delivery
experience is:

Accurate ETAs
Convenient time windows
Real-time notifications and updates
Proof of delivery

It’s also important to provide contact information that helps people quickly reach an actual
human who can solve any problems they have. But the ideal – and most efficient – solution is
that your customers should never need to call you or your drivers with routine delivery
questions at all.

7. Hire good drivers, train them and treat them well

The quality of your delivery drivers can make or break your business. An experienced driver
knows traffic patterns, convenient parking spots and repeat customer preferences. That’s all
knowledge that can help improve your delivery efficiency and your customer experience.
But delivery driving can be a dangerous and lonely job and turnover is high, so focus on driver
retention by:
Planning routes in advance
Using route optimization to cut driving distances and time
Create driver territories to keep drivers in the areas where they have most knowledge and feel
most comfortable
Dispatching routes via an easy-to-use app
Providing training in efficient packing, app use and advanced driving techniques
Scheduling reasonable breaks
setting clear expectations and performance goals – for example, on-time delivery KPIs
Rewarding excellent performance
Setting up customer notifications so drivers don’t have to deal with customer calls on the
road.
Depending on your business, you might also want to offer a white glove delivery experience,
where drivers perform value-added services like carrying furniture indoors and setting it up.
This will take extra training and planning, but can really help differentiate a business from its
competition.

8. Vehicle maintenance
It’s boring, but essential! Regularly check and service your vehicles to avoid breakdowns and
delays, maximize fuel efficiency, cut gas costs and keep your delivery drivers happy and safe.
It’s also important to keep your vehicles clean and well-organized, especially if they are
branded. They are your driving billboards, reflecting the quality of your brand and product.
More efficient delivery systems can boost your profitability. The delivery experience can make
or break an online retail business. Investing in the knowledge and tools you need to make
your delivery operations more efficient is well worth it. Good systems get more important as
you scale, so don’t wait until things are breaking before devoting time and attention to delivery
efficiency.

By Pam Skyes

Published on 11th January 2023.

ARTICLE 5

Pos Malaysia looks forward to improved 2023 performance .

KUALA LUMPUR: Pos Malaysia Bhd is cautiously optimistic and anticipates an improved
result for the group in 2023, according to group chief executive officer Charles Brewer.

“We remain focused on delivering on our purpose statement, to be passionate about building
trust to connect lives and businesses for a better tomorrow,” he said in a statement.

Brewer noted that the group has made considerable progress in executing our transformation
plan.

“As an example of the progress made, in the recent courier challenge survey commissioned
by MCMC, Pos Malaysia rated an impressive 96% for ‘guaranteed delivery performance’
compared to the courier industry average of 78%,” he said.

The postal and parcel service provider’s net loss widened to RM27mil in 2Q23 compared with
RM5.2mil last year.

Its revenue fell 10% to RM465.2mil from RM517.2mil a year prior while loss per share stood
at 3.45 sen from 0.67 sen last year.

In the first half to June 30, Pos Malaysia registered a net loss of RM54.7mil on revenue of
RM947.5mil.

“Our second quarter ended June 30 (2Q23) improvement over 1Q23 reflects the hard work by
all Pos Malaysia employees and our continued focus on our transformation plan,” Brewer
said.

He said that the group is focused on improving its financial performance, embracing digital
technology, enhancing the customer journey and championing sustainability for a greener and
cleaner future.

"We operate in a very challenging environment, and we will continue to navigate those
challenges by focusing on our variable costs, network rationalisation and commercial
workstreams,” he added.

By Corporate News

Published on 23rd August 2023.