Project Customer Satisfaction Survey

Program

Code: Program

Name:

Arnoc / Site:

Address:

Site

Dealer:

Date:

ARTELIA

Project Manager:

ConstructionManager

CONTRACTOR

Main Contractor

Contractor's Representative

SHELL

Site Dealer / Representative:

Site Contact No.

Regional TM:
TM Contact No.:

Please Add score to

under Weighted
N/A Weighting
Score
Score
10
1. The scope of works and CRR were fully explained
1 2 3 4 5 6 7
and agreed with you before works began?

2. During the works you were kept informed on

1 2 3 4 5 6 7 10
all aspects of the work, including progress and
changes?

3. Site housekeeping were properly observed

throughout work (ie waste segregation, stock pile, disposal 1 2 3 4 5 6 7 10
of debris etc), including all site ammenity areas (ie toilets)

4. Your operational health and safety requirements

were discussed and agreed with contractor before 1 2 3 4 5 6 7 10
site works began and were observed throughout.

5. Safe working routes, work areas and acccess

1 2 3 4 5 6 7 20
points were clearly signed and protected
throughout works.

6. The contractor's personnel did all that they

1 2 3 4 5 6 7 20
could to minimise disruption to your normal
operations.

7. The works were completed to your satisfaction

1 2 3 4 5 6 7 15
and all installed equipment functioned correctly.

8. The contractor's have attended efficiently your

1 2 3 4 5 6 7 5
site issues - if you may have had throughout
work.

Total Weighted Score: (A) 0

Total Weighting (B) 100

Average Weighted Score (A/B) 0.00

KPI PI Value 0%
Signed by Site Dealer representative:

Signed by Shell TM:

Signed By Artelia PM:

Comments: