St.

Mary’s University
Faculty of Business
Department of Management
Performance Management Final Examination for Regular program

Date: 23 January 2023

Time allowed: 2:00 hrs
Value: 50%

Student's Name _________________________________ ID. No. _________________

Department _________________________ Section ________

General Instructions:

• This exam has four parts and contains 9 pages including the cover page. Make sure that
the paper you have received has all pages and all the parts.

• Don’t forget sending the answer sheet for the objective question items as it is going to be
sent to the testing center with the exams for machine correction.

• Read the INSTRUCTIONS for each part carefully.

• Attempt all questions and give the answers on the answer sheet provided.

• Answer all objective items on the separate answer sheet provided

• Make switch off your Cell phone.

• Any measure taken by invigilators against breach of conduct is not to be compr

G O O D W O R K !!!!!!!!!!!!
Part one: Multiple choice questions
Choose the correct answer and blacken the circle of your choice on the separate answer
sheet provided (1 mark each).
1. Integration which aligns objectives at organizational, individual and team levels and integrates
them for effective performance is related to………...
A. Human resource integration C. Functional integration
B. Goal integration D. Vertical integration
2. St. Mary’s University wants to communicate members of the management and other
employees about decisions related to planning, work allocation etc. This decision is related to
which principle of Performance management?
A. Employee development and empowerment C. Transparency
B. Values D. Congenial work environment
3. Which one of the following a proper chronological order in relation to the historical evolution
of Performance management?
A. Performance appraisal, management by objective, merit rating and performance
management
B. Merit rating, management by objective, performance appraisal and performance
management.
C. Performance management, performance appraisal, merit rating and management by
objective.
D. management by objective, performance appraisal, merit rating and performance
management.
4. Which of the following is not true about performance management system?
A. It is a process C. It is important to correct poor performance
B. There are interrelated activities D. used to improve individual performance
5. Setting objectives is related to one of the following steps in the process of performance
management.
A. Organizing C. Managing
B. Planning D. Reviewing
6. Performance management as a system is important to address the following problems
except……..
A. Relationship C. structure
B. organization D. Interdependence
7. One of the following is not objective of performance management.
A. Increase employee engagement.
B. Boost productivity through improved performance.
C. Measure employee performance.
D. Provide the basis for self-development.
8. One of the following is not true about planning.
A. It is important to decide what is to be done and when it is to be done.
B. It is an intellectual process.
C. Lays down organizational objectives and develops various courses of actions.
D. It is important to organize departments in an organization.
9. One of the following is not the characteristic or feature of planning.
A. Managerial function C. Continuous
B. Futuristic D. Identify alternatives
10. Which one of the following is a proper sequence?
A. Analyzing opportunities, setting objectives, identifying alternatives, developing premises,
evaluating alternatives, selecting an alternative and implementing action plan.
B. Analyzing opportunities, developing premises, setting objectives, identifying alternatives,
evaluating alternatives, selecting an alternative and implementing action plan.
C. Analyzing opportunities, setting objectives, developing premises, identifying alternatives,
evaluating alternatives, selecting an alternative and implementing action plan.
D. Analyzing opportunities, identifying problems, setting objectives, developing premises,
identifying alternatives, evaluating alternatives, selecting an alternative and implementing
action plan.
11. One of the following is not true about planning process.
A. Planning can be viewed as an approach to problem solving.
B. It provides a systemic way of viewing problems.
C. Look in to the past.
D. It can be viewed as a decision making process.
12. One of the following is not a phase under development planning.
A. Situation analysis C. developing objectives
B. performance monitoring D. prioritizing key issues
13. According Economic times one of the following is not objective of performance planning.
A. Communicate basic responsibilities. C. Remove any vagueness
B. Up skills work force. D. Create an adequate career development
14. Sub systems like task monitoring, job design etc. are related to…………
A. Human resource integration C. Functional integration
B. Vertical integration D. Goal integration
15. One of the following is not true about performance standard?
A. Measure quantity C. Explain job duties
B. Outline expectations of employees D. Set performance thresholds
16. One of the following is not true about performance monitoring.
A. It is a systemic process of analyzing strategic plan.
B. Gathering relevant data which shows how the organization performs.
C. Measure the level of performance of employees.
D. Measuring performance against specific indicators.
17. One of the following is not objective of performance monitoring.
A. Timely and quality fulfillment of managing tasks and goals.
B. Improve employees performance and methods and techniques of measuring.
C. Introducing continuous learning and development.
D. Increase employees retention.
18. One of the following is not feature of performance appraisal.
A. Continuous C. Basis of assessment
B. Periodicity D. staff development
19. One of the following is not scheme of performance appraisal.
A. Quality of work C. Formal
B. Volume of work D. dependability
20. One of the following is not performance review process.
A. Designed and implemented with appropriate involvement of employees.
B. Focus on clarity and performance improvement.
C. Accurate and actionable evaluation of performance.
D. Be closely allied to a clear and adequately resourced training and development
infrastructure.
21. St. Mary’s university wants reward lecturers in the department of management because of
their outstanding performance. The reward is related to…………
A. Contribution related C. Competency based
B. Team based D. Performance related
22. One of the following is not importance of performance monitoring.
A. It monitors and encourages progress and keep the work on track.
B. It helps in reviewing and correcting performance objectives.
C. It identifies areas for competency improvement for the overall development of employees
and the organization.
D. It continually enhances the performance of employees and making them efficient.
23. One of the following is related to performance standard.
A. Set performance requirement C. Measures quality
B. Measures value D. set by authority
24. The type of integration which focuses on with aligning needs and aspirations of managers
with that of the organization refers to………….
A. functional C. Vertical
B. Goal D. Human resource
25. Principle of performance management which allows effective participation of employees in
the decision making process is called………….
A. Transparency C. Employment development and empowerment
B. Values D. Congenial work environment
26. According to the definition of performance management, performance management
involves the following activities except……….
A. Planning C. Appraising
B. Monitoring D. Reviewing
27. One of the following is not true about objectives.
A. Helps to achieve organizational goals.
B. must conform to SMART.
C. Helps to achieve output.
D. It requires commitment from the management.
28. One of the following is not a phase under development planning.
A. Situational analysis C. Developing objectives
B. Prioritizing key issues D. Identify problems and needs
29. One of the following is not performance planning process.
A. Performance monitoring C. Performance rating
B. Rewards and feedback D. Developing budgets
30. One of the following is not process of performance monitoring.
A. Scheduled meeting C. Setting goals
B. Periodic written report D. On the spot inspection
Part Two. True or False questions
Read the following statements carefully and if the statement is correct blacken the circle
under 'True'; if the statement is incorrect blacken the circle under 'False' on the separate
answer sheet provided (0.25 marks each)
1. Performance evaluation is about assessing the level of performance of employees.
2. Performance standards are set by authority for the purpose of measuring extent.
3. Performance monitoring is important to set goals for future performance.
4. Development planning as a process is used to identify and plan either an individual or
organizational goal.
5. Developing performance improvement plan by management is related to improving
organizational performance.
6. One purpose of performance review is supporting professional growth and development.
7. Benchmarking is about measuring the performance a company’s products, services and
processes against with another business considered to be the best.
8. Performance planning refers to strategic measurable goals that a person, organization or
community plans to meet within a certain amount of time.
9. Innovation creating something new whereas invention is the art of making the innovation
something useful or practical.
10. For the purpose of total quality management, the entire organization needs to operate as a
single unit.
Part Three: Matching items
Match the elements under Column "B" with elements under column "A" and blacken the
circle of your choice on the separate answer sheet provided (0.5 mark each).
“A” “B”
1. Performance related pay A. Standard set earlier
2. Competence related pay B. Advise on how to do better
3. Contribution related pay C. Characteristics of planning
4. Business process reengineering D. Narrow in scope
5. Constructive feedback E. Broad in nature
6. Performance evaluation F. Effort and outputs
7. Basis of assessment G. Skill, knowledge and experience
8. Goal H. Output (Result) and input(competence)
9. Objectives I. Dramatic improvement
10. Futuristic J. evaluating yourself where you stand
K. Performance standard
L. Performance appraisal

Part Four: Short answer questions (12.5 marks)

Answer the following questions briefly and precisely on the space provided under each
question
1 List types of performance standard. 5 marks.

2. List benefits of performance monitoring. 3 marks.

3. Write performance evaluation process. 4.5 marks.

Answer Sheet
Name………………………………………………ID……………………………………..Section………………………….
Part One: Choose the correct answer
1…………2…………..3…………….4………….5……………6……………7…………..8…………..9………….10…………….
11………12…………13…………..14……….15…………..16…………17………….18………..19…………20……………
21……….22……….23……………24……….25………….26………….27………….28………..29…………30…………..
Part Two: True or False
1……….............2…………………..3……………………..4……………………….5…………………….
6…………………..7……………………8……………………..9………………………10…………………..
Part Three: Matching
1………………….2…………………….3……………………..4……………………….5……………………..
6………………….7…………………….8……………………..9……………………….10…………………..
Part Four: Essay
1.

2.
3.