HP enables Bank of India be business agile and customer centric

Bank of India (BOI) is one of India's largest public sector banks with over 2500 branches across India, and a network of 21 branches at key financial centres across 10 countries. With total deposits of approx. US$12bn, the Bank ranks 5th in the country (as per a recent study by Business Today). Bank of India's mission is to provide superior, proactive banking services to niche markets globally, while providing cost-effective, responsive services to others in its role as a development bank, while meeting the requirements of its stakeholders. BOI has branches for Commercial & Personal Banking, Corporate Banking, Overseas Banking, Capital Market, Merchant Banking and specialised Branches for Asset Recovery, Small Scale Industries, Hi-tech Agriculture Finance, Lease Finance and Treasury.

The Business Challenge Bank of India (BOI) was coming under competitive pressure from both public and private sector banks, including multinationals who were going ahead with "technology-enabled transformation." BOI wanted to move to the next level of IT-enablement, that would give it the agility and adaptability required to function in a dynamic market; in other words, begin the journey to being an Adaptive Enterprise. The idea was to implement a Core Banking System (CBS), making a paradigm shift from 'branch' automation to 'bank' automation, with the requirements being: Flexible, scalable and innovative technology infrastructure that will provide the business agility to respond to the changing market dynamics A customer centric infrastructure that will enable bank to substantially increase existing customer service levels with increased ability to attract new customers

Also working to HP's benefit was its partnerships with leading vendors and solution providers across domains. In the case of BOI, HP's partnership with Infosys, on whose application the Core Banking Solutionis based, and Oracle whose products were used for the data warehousing solution tipped the scales in HP's favour. A solution that's truly first-of-its-kind The contract awarded to HP by BOI is a first of its kind requirement encompassing IT enabled transformation in a fully outsourced model. As part of this transformation project, HP will take BOI further on the Adaptive Enterprise roadmap by: Implementing and managing Core Banking Solution (CBS) across 750 identified branches in India Implementing and managing Data Warehousing (DWH) and Document Imaging solution Supplying and maintaining technology products like servers, desktops, printers, etc. Providing asset refresh/obsolescence protection for IT assets across 750 branches Building and managing a Data centre; co-locating and managing Disaster Recovery centre Integrated channels management (tele-banking, internet banking, ATM, etc) Setting up and running help-desk and call centre for the Bank Managing IT infrastructure and CBS, DWH applications across 750 BOI branches

We were looking for a partner with the right domain knowledge and expertise in integrating and managing large projects. We chose HP due to their experience in both outsourcing and systems integration. Morever, HP also brought to the table its top-of-the-line partnerships with technology leaders like Oracle and Infosys, which was a further measure of HP's capabilities as a true solutions provider.
Mr. M. Venugopalan, Chairman & Managing Director, Bank of India
But the Bank believed that while transaction processing work processes and supporting systems were necessary to success, these were not the bank's core competencies. Hence they were on the lookout for a partner who would fulfill their IT needs, now and in the future. Choosing the best. Choosing HP . After an extensive and exhaustive shortlist that included major vendors in India and abroad, HP was chosen as Bank of India's partner because HP's Adaptive Enterprise approach addressed all of BOI's requirements. This included a flexible and reliable IT infrastructure, innovative financial structuring, capability in delivering & managing services across the country, proven track record in deploying global methodology, tools & processes and the ability to match BOI's geographical and cultural requirements.

Best-of-breed partnerships for best-of-breed solutions

HP and Infosys Giving customers the best of both worlds

An integral part of the Bank of India solution was Finacle from Infosys, the universal banking solution from Infosys that empowers banks to transform their business by leveraging technology. The solution addresses all the requirements of universal, retail, corporate, community and private banks. A completely web-based, centralised, multi-lingual, multi-currency solution, Finacle offers several powerful and differentiating features making it one of the most comprehensive, flexible and scalable solutions in its class. Together HP and Infosys have demonstrated new standards in banking IT. In a benchmarking exercise carried out jointly by HP and Infosys, the performance of Finacle was tested using HP Integrity Superdome servers. The benchmark results achieved were the highest in the industry compared to all other core banking solutions. Running on HP servers, Finacle: Achieved the highest scalability and transactions throughput per second of 11,180 Delivery Channel Transactions per second (TPS) in online mode Processed an average of 19,568 Term Deposit (TD) accounts per second Processed an average of 11,403 Saving Bank (SB) accounts per second

The HP Adaptive Enterprise approach and its benefits Deploying the HP solution, which aligns BOI's IT infrastructure with its business objectives, will give BOI a unified customer view, aid scientific decision making and result in a faster time-to-market. By outsourcing IT operations and management, the Bank can now focus on core business activities for competitive advantage. Reduction in the Total Cost of Ownership (TCO) of the project also provides a high level of predictability on future cash flows. The financial modelling undertaken as part of the project helps the bank conserve capital, preserve existing credit lines, get tax advantages, eliminate endof-useful life hassles and financial asset management; cost conversion from CAPEX to OPEX for optimal return on investment. The HP approach also offers BOI a single point of contact for all its IT services, thus increasing productivity, standardisation, consistent service levels and customer experience, improved billing and reporting. It will help BOI leverage world-wide experience and proven methodologies like Transition and Transformation Methodology, HP Global Methods, Information Technology Service Management (ITSM) and HP Program Management Methodology significantly reducing the time-to-implementation while providing improved operational control and effective service policies. The IT systems would have all the robustness for round the clock operations handling over 43 million customer accounts and 6 million transactions by end of the tenth year. The future looks good with HP Says Mr. M. Venugopalan, "Our plan is to transform ourselves into a highly customer focused bank in the country. We want to align our IT strategy with business strategies which will help us serve our customers better." The HP solution is ensuring exactly this. Helping Bank of India in fulfilling its mission, while also enabling it to be an Adaptive Enterprise and succeed.

The HP-Oracle Partnership Optimised for agility

HP partnered with Oracle for the BOI data warehousing solution. The leader in data warehousing, Oracle delivers the best performance, scalability, and manageability available today and simplifies the maintenance of an ever-expanding data warehouse, while offering the world's fastest performance and lowest price/performance.

Challenges
Implement and manage an IT transformation initiative around Core Banking and Data warehousing Reduce Total Cost of Ownership (TCO) Implement a customer centric infrastructure to increase existing customer service levels Enable business agility by helping BOI focus on core business drivers

Solutions
Consulting & Integration, Customer Support and Managed Services Business Intelligence Business Continuity & Availability Disaster Recovery Network Management Systems Management

Results
Faster time-to-market thus making the Bank of India 'Business Agile' Enabled BOI's focus on core business activities Reduction in the Total Cost of Ownership (TCO) of the project and a high level of predictability on future cash flows Increased productivity, standardisation, consistent service levels and customer experience

To know more about HP's Adaptive Enterprise solutions, e-mail:

india.bcs@hp.com

Visit www.hp.com for more information

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