Service Tools

10/3/2017 C13 Industrial Engine RRA00001-UP(SEBP4130 - 64) - Documentation
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Welcome: j065btl
Product: INDUSTRIAL ENGINE
Model: C13 INDUSTRIAL ENGINE RRA01544
Configuration: C13 Industrial Engine RRA00001-UP
Troubleshooting
Product Link® E640 System
Media Number -UENR3697-04 Publication Date -01.05.2015 Date Updated -18.05.2015
i05868029
Service Tools
SMCS - 0785
425-6889 Cable As
Illustration 1 g03397004
425-6889 Cable As
The 425-6889 Cable As is used to connect the nine pin service port on the Network Manager wiring harness to a
laptop computer. The 425-6889 Cable As allows the user to flash software onto the Network Manager through
WinFlash. The 425-6889 Cable As also allows the user to access the "Service Dashboard".
Service Dashboard
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The "Service Dashboard" is accessed by attaching the 425-6889 Cable As to the PL E601 harness, and a laptop.
Once a connection is made, the user can use the following Steps to access the "Service Dashboard".
1. Open WinFlash but do not flash any software. Refer to System Operation Troubleshooting Testing and
Adjusting, UENR3697, "Electronic Control Module (ECM) - Flash Program" for more information.
2. Once WinFlash is connected open any web browser.
Product Link web Landing Page
3. Type in the following URL http://165.26.78.1. The "Web Configuration" page or home screen will open.
Refer to Illustration 2.
Service Dashboard
Service Dashboard page
The "Service Dashboard" is an embedded web page with information about the Product Link device. The "Service
Dashboard" includes the ability to download reports for troubleshooting, and the ability to run service tests.
Connected Devices
The "Connected Devices" section includes information about what devices are connected and recognized by the
PLE601 Network Manager on each of the four ethernet ports.
Radio Interface
The "Radio Information" drop-down in the "Service Dashboard" provides important information about the radio
including what the signal strength is and which network the radio is connected to.
Product Link Interface
The "Product Link Interface" page supplies basic system information about PL E601 Network Manager device
installed.
Communication Check
The "Communication Check" is an end to end test that verifies that Product Link Web is receiving the information
being transmitted by the PL640 radio. Once the "Communication Check" link is selected, the test automatically
begins. The test will check end to end communication for up to 3 minutes. Once the test is complete, the user will
receive a message that the test passed or failed. Refer to Illustration 7 and Illustration 8.
Connection and File Transfer Log
The "Connection and File Transfer Log" records every time that the Product Link device attempts to create a
connection, and every file that is transferred to the "User Interface". The log displays if the connection attempt was
successful, or failed. It also displays whether each file being transferred was successful or failed.
Settings
The "Settings" page allows the ability to make advanced settings changes to the PLE601 Network Manager. The
"Settings" page is used to configure communication settings to alternate Communication Methods. Changing the
settings on this page can create a condition where the Product Link device does not communicate and should not
be changed by someone who does not understand the system settings. For questions, contact your local Technical
Representative or DSN.
Download All Service Dashboard Data
The "Download All Service Dashboard Data" link allows you to save all information in the "Service Information
Screen" into a single file. This file is useful when submitting a DSN ticket to Caterpillar for troubleshooting
purposes. Choose "Save" file, and locate the file in a location you are familiar with.
Download System Watch
The "Download System Watch" link allows you to save the "System Watch File" which is used for
troubleshooting. Submit this file with any DSN ticket that is opened. Choose "Save" file, and locate the file in a
location you are familiar with.
Caterpillar Electronic Technician (ET)

Cat ET can be used by the technician to help perform the following procedures:
Diagnostic testing
Configuration of the Network Manager
Print various reports
Cat ET can display the following information:
Status parameters
Event codes
Diagnostic codes
Network Manager settings
Network Manager unit configuration
Always use the latest version of Cat ET. The media is available on CD and the media can also be downloaded
from various Caterpillar web sites.
Once you have downloaded Cat ET onto your PC, you will need a license from your Caterpillar dealer in order to
use the software. Various licenses are available for different users with different requirements. Consult your
Caterpillar dealer.
Note: For more information regarding the use of Cat ET and PC requirements, refer to the documentation that
accompanies your Cat ET software.
Connecting Cat ET
Connecting the Communication Adapter
Table 1 lists the standard hardware that is required in order to connect Cat ET.
Note: The 275-5120 Communication Adapter Gp was canceled and replaced by the 317-7484 Communication
Adapter Gp. However, the 275-5120 Communication Adapter Gp can still be used.
Table 1
Standard Hardware for Connecting with Cat ET
Part Number Description

N/A Personal Computer (PC)
317-7484 Communication Adapter Gp
Components of the 317-7484 Communication Adapter Gp

317-7485 Communication Adapter (3)
370-4617 Cable As (USB)

327-8981 Cable As (DATA LINK)
Tool Operating Manual & Software CD ROM, NETG5057, "Communication Adapter 3"
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Follow the instructions for the communication adapter. Use the following procedure in order to connect Cat ET
and the communication adapter to a PC.
1. Remove the electrical power from the ECM.
(1) PC
(2) 353-5083 Cable As (USB)
(3) 317-7485 Communication Adapter (3)
(4) 327-8981 Cable As (DATA LINK)
2. Connect cables (2) and (4) to communication adapter (3) .
Note: The communication adapter will power up when the adapter is connected to a PC or to an ECM that is
powered up.
3. Connect cable (2) to the USB port of the PC.
4. Connect cable (4) to a service tool connector.
5. Restore electrical power to the ECM. Verify that the "POWER" indicator on the communication adapter is
illuminated. Make sure that the PC is powered up.
6. Establish communication between Cat ET and the ECM. If Cat ET indicates that there is more than one
ECM, select the engine ECM.
7. If Cat ET and the communication adapter do not communicate with the ECM, refer to Troubleshooting,
"Electronic Service Tool Does Not Communicate".
Cat ET displays a message that refers to a communication problem.
Cat ET displays "Error #142 The interface hardware is not responding".
Cat ET displays a message that indicates that the firmware in the communications adapter is old.
Dual Data Link Communications (If Equipped)
When the connection of the communication adapter is complete, observe the communication adapter and Cat ET.
Certain applications require that dual data link communications be established in order to perform various test
procedures. These tests will be listed in the "Diagnostic Tests" menu, some tests may not be available (grayed out).
If there are diagnostic tests that are unavailable in Cat ET, ensure that your service tool is communicating in dual
data link mode.
Use the following indicators to confirm that Cat ET is communicating on dual data links:
"J1939" indicator is flashing
"Cat Data Link" indicator is flashing
Cat ET is not displaying "Service tool support is limited"
Refer to Troubleshooting, "Electronic Service Tool Does Not Communicate" if the "J1939" indicator and the "Cat
Data Link" indicator are not flashing. Both indicators will be flashing during dual data link communications with
the ECM.
Communicating with the Wireless Communication Adapter (If Equipped)
Table 3 lists the optional hardware that is needed in order to connect Cat ET by using a wireless connection.
Note: Some applications cannot use a wireless connection. Also, a dual data link cannot be used with a wireless
connection.
Table 2
Optional Hardware for the Use of Cat ET
(1) Personal computer (PC)
(5) 261-4867 Card (PCMCIA)
(6) 317-7492 Radio Kit
(7) 317-7496 Computer Cable As (USB)
Use the following procedure in order to connect the wireless communication adapter for use with Cat ET.
2. Ensure that the computer has been correctly configured for the 261-4867 Card. Verify that the PC card is
installed in the computer PCMCIA expansion slot.
(9) 317-7510 Radio Cable Assembly C
3. Connect cable (9) between communication radio (8) and the service tool connector.
4. Restore the electrical power to the ECM. If Cat ET and the communication radio do not communicate with
the ECM, refer to Troubleshooting, "Electronic Service Tool Does Not Communicate ".
Communicating with the 349-1206 Radio Kit Wireless Communication Adapter (If Equipped)
Table 3 lists the optional hardware that is needed in order to connect Cat ET by using a wireless connection.
Note: Some applications cannot use a wireless connection. Also, a dual data link cannot be used with a wireless
connection.
Caterpillar recommends that the radio is connected to a PC via 317-7496 Computer Cable As (USB)Cable
Assembly (8) and 317-7510 Radio Cable Assembly (9). Although changes can be made to the internal settings of
the W-CA3 through a wireless connection.
Table 3
Optional Hardware for the Use of Cat ET

(9) 317-7510 Radio Cable Assembly C
(9) 317-7510 Radio Cable Assembly
(10) W-CA3
Note: Items (8), (9), and (10) are part of the 349-1206 Radio Kit .
Use the following procedure in order to connect the wireless communication adapter for use with Cat ET.
2. Ensure that the computer has been correctly configured for the 802.11a or 802.11b/g enabled wireless card.
Verify that the PC wireless is installed and working correctly.
3. Connect cable (9) between communication radio (8) and the service tool connector.
4. Restore the electrical power to the ECM. If Cat ET and the communication radio do not communicate with
the ECM, refer to Troubleshooting, "Electronic Service Tool Does Not Communicate ".
Copyright 1993 - 2017 Caterpillar Inc. Tue Oct 03 2017 11:14:22 GMT+0600 (Bangladesh Standard Time)
All Rights Reserved.
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10/3/2017 C13 Industrial Engine RRA00001-UP(SEBP4130 - 64) - Documentation

2. Once WinFlash is connected open any web browser.

Product Link Interface

Connection and File Transfer Log

Download All Service Dashboard Data

Download System Watch

Caterpillar Electronic Technician (ET)

Configuration of the Network Manager

Print various reports

Cat ET can display the following information:

Network Manager settings

Network Manager unit configuration

Connecting the Communication Adapter

Part Number Description

Components of the 317-7484 Communication Adapter Gp

370-4617 Cable As (USB)

1. Remove the electrical power from the ECM.

(2) 353-5083 Cable As (USB)

(3) 317-7485 Communication Adapter (3)

(4) 327-8981 Cable As (DATA LINK)

2. Connect cables (2) and (4) to communication adapter (3) .

3. Connect cable (2) to the USB port of the PC.

4. Connect cable (4) to a service tool connector.

Cat ET displays a message that refers to a communication problem.

Cat ET displays "Error #142 The interface hardware is not responding".

Dual Data Link Communications (If Equipped)

"J1939" indicator is flashing

"Cat Data Link" indicator is flashing

Cat ET is not displaying "Service tool support is limited"

Communicating with the Wireless Communication Adapter (If Equipped)

Part Number Description

N/A Personal Computer (PC)

(5) 261-4867 Card (PCMCIA)

(6) 317-7492 Radio Kit

(7) 317-7496 Computer Cable As (USB)

1. Remove the electrical power from the ECM.

(9) 317-7510 Radio Cable Assembly C

Part Number Description

(9) 317-7510 Radio Cable Assembly C

(9) 317-7510 Radio Cable Assembly

1. Remove the electrical power from the ECM.

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