Professional Documents
Culture Documents
2. The organizational structure is the framework in which the organization defines how tasks are divided, resources are
deployed, and departments are coordinated.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 8:54 PM
DATE MODIFIED: 1/27/2019 8:56 PM
3. The principle of unity of command states that employees in an organization should be held accountable to multiple
supervisors.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
Copyright Cengage Learning. Powered by Cognero. Page 1
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 8:57 PM
DATE MODIFIED: 1/27/2019 8:59 PM
4. Traditional views of organizational design recommend a span of management of about 7 to 10 subordinates per
manager.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 8:59 PM
DATE MODIFIED: 1/27/2019 9:01 PM
5. The trend in recent years has been toward narrower spans of control as a way to facilitate delegation.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:01 PM
DATE MODIFIED: 1/27/2019 9:03 PM
7. For companies to operate effectively, the amount of centralization or decentralization should fit the firm’s strategy.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:06 PM
DATE MODIFIED: 1/27/2019 9:08 PM
8. At Fox End, people are grouped together in departments by common skills and work activities. There is, for example, a
sales department and a production department. This is an example of vertical functional approach.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.02 - 07.02
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Apply
DATE CREATED: 1/27/2019 9:08 PM
DATE MODIFIED: 1/27/2019 9:11 PM
9. An advantage of vertical functional structure is the ability to respond quickly to external changes.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
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REFERENCES: 7.2 Departmentalization
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.02 - 07.02
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:11 PM
DATE MODIFIED: 1/27/2019 9:13 PM
10. In a virtual network, aspects of both functional and divisional structures exist simultaneously in the same part of the
organization.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.04 - 07.04
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:13 PM
DATE MODIFIED: 1/27/2019 9:15 PM
11. A major problem of the matrix structure is the confusion and frustration caused by the dual chain of command.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.03 - 07.03
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:16 PM
DATE MODIFIED: 1/27/2019 9:18 PM
12. In the divisional approach, coordination across divisions is usually strong, whereas coordination within divisions is
often poor.
a. True
Copyright Cengage Learning. Powered by Cognero. Page 4
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.02 - 07.02
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:18 PM
DATE MODIFIED: 1/27/2019 9:20 PM
13. Reengineering means preserving the past by establishing the sequence of activities through which work was done.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 7.3 Organizing for Horizontal Coordination
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.05 - 07.05
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:21 PM
DATE MODIFIED: 1/27/2019 9:23 PM
14. The distinctive feature of the project manager position is that the project manager is located outside the departments
being coordinated.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.3 Organizing for Horizontal Coordination
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.05 - 07.05
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:23 PM
15. When an organization uses a differentiation strategy, it strives for internal efficiency.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.4 Factors Shaping Structure
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.06 - 07.06
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:25 PM
DATE MODIFIED: 1/27/2019 9:27 PM
16. The pure functional structure is appropriate for achieving internal efficiency goals in a stable environment.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.4 Factors Shaping Structure
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.06 - 07.06
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:27 PM
DATE MODIFIED: 1/27/2019 9:30 PM
17. The functional structure is appropriate when the primary goal is innovation and flexibility.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.4 Factors Shaping Structure
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.06 - 07.06
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
18. Collaboration refers to the managerial task of adjusting and synchronizing the diverse activities among different
individuals and departments.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 7.3 Organizing for Horizontal Coordination
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.05 - 07.05
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:33 PM
DATE MODIFIED: 1/27/2019 9:35 PM
22. In continuous process production, the entire workflow is mechanized in a sophisticated and complex form of
production technology.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.5 Structure Fits the Technology
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.07 - 07.07
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:41 PM
DATE MODIFIED: 1/27/2019 9:43 PM
27. Vertical hierarchies are no longer considered appropriate, and they often produce significant impairments in
organizational functioning.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.4 Factors Shaping Structure
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.06 - 07.06
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:52 PM
DATE MODIFIED: 1/27/2019 9:54 PM
28. A task force is a temporary team or committee formed to solve a specific short-term problem involving several
departments.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 7.3 Organizing for Horizontal Coordination
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.05 - 07.05
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
29. Functional coordination refers to frequent horizontal coordination and communication carried out through ongoing
relationships of shared goals, shared knowledge, and mutual respect.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 7.3 Organizing for Horizontal Coordination
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.05 - 07.05
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:56 PM
DATE MODIFIED: 1/27/2019 9:58 PM
30. The __________ delineates the chain of command, indicates departmental tasks and how they fit together, and
provides order and logic for the organization.
a. structure chart
b. employee directory
c. structural table
d. administrative chart
e. organizational chart
ANSWER: e
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 9:58 PM
DATE MODIFIED: 1/29/2019 5:06 AM
31. Louise works in the manufacturing department at Ice Sculptures. The work in Louise’s department is low in task
specialization. As a result, Louise ______.
a. usually performs a single task
b. does a variety of tasks and activities
c. is often bored
d. is rarely challenged
Copyright Cengage Learning. Powered by Cognero. Page 11
e. generally goofs off
ANSWER: b
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Apply
DATE CREATED: 1/27/2019 10:01 PM
DATE MODIFIED: 1/27/2019 10:03 PM
32. Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has
authority and responsibility for a distinct set of tasks. Employees are also aware of the company’s reporting structure as
well as successive management levels all the way to the top. Rebecca’s company follows which of the following
principles?
a. Specialization
b. Unity of command
c. Scalar
d. Authority
e. Responsibility
ANSWER: c
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Apply
DATE CREATED: 1/27/2019 10:04 PM
DATE MODIFIED: 1/27/2019 10:06 PM
34. __________ departments include all of those that provide specialized skills in support of __________ departments.
a. Line; staff
b. Staff; line
c. Primary; functional
d. Functional; primary
e. Line; functional
ANSWER: b
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 10:09 PM
DATE MODIFIED: 1/27/2019 10:12 PM
35. Which of the following factors is NOT associated with larger span of control?
a. Work performed by subordinates is stable and routine.
b. Subordinates perform similar work tasks.
c. Subordinates are located at various locations.
d. Subordinates are highly trained and need little direction.
e. Rules and procedures defining task activities are available.
ANSWER: c
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 10:12 PM
Copyright Cengage Learning. Powered by Cognero. Page 13
DATE MODIFIED: 1/27/2019 10:15 PM
36. Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the
company’s CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels
of management between her and the company CEO. Compared to YZ, Jacob’s company has which of the following types
of organizational structure?
a. Narrow
b. Wide
c. Flat
d. Tall
e. Identical
ANSWER: d
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Apply
DATE CREATED: 1/27/2019 10:15 PM
DATE MODIFIED: 1/27/2019 10:51 PM
37. The functional, __________, and __________ are traditional approaches that rely on the chain of command to define
departmental groupings and reporting relationships along the hierarchy.
a. divisional; teams
b. divisional; matrix
c. matrix; teams
d. matrix; networks
e. teams; networks
ANSWER: b
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.02 - 07.02
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 10:57 PM
DATE MODIFIED: 1/27/2019 11:00 PM
38. The matrix structure violates which of the following principles of management?
a. Unity of direction
39. Walt works for a large company. Recently, his organization began to contract out such functions as training,
engineering, and computer service. This approach is consistent with a __________ structure.
a. functional
b. team
c. divisional
d. virtual network
e. service
ANSWER: d
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.04 - 07.04
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Apply
DATE CREATED: 1/27/2019 11:03 PM
DATE MODIFIED: 1/27/2019 11:05 PM
40. Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and
decisions are backing up at the top of the organization. Organ Rentals most likely uses a __________ structure.
a. geographic
b. product
c. functional
d. matrix
e. team-based
ANSWER: c
41. All of the following are advantages of a divisional structure, EXCEPT _______.
a. high concern for customers’ needs
b. fast response, flexibility in an unstable environment
c. emphasis on overall product and division goals
d. development of general management skills
e. there is little duplication of services across divisions
ANSWER: e
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.02 - 07.02
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 11:30 PM
DATE MODIFIED: 1/29/2019 5:07 AM
42. Stephanie works in one of seven research and development departments at Tara’s Terrace, Inc. This would suggest
that Tara’s Terrace has a ______.
a. functional structure
b. divisional structure
c. wide span of control
d. high degree of centralization
e. matrix structure
ANSWER: b
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.02 - 07.02
44. Innovative Creations Corporation is designed along functional lines. New product development is very slow, and the
process is plagued by many problems. One of the problems is that the people in marketing never communicate with the
people in production. This is an example of poor _______.
a. coordination
b. planning
c. motivating
d. leading
e. controlling
ANSWER: a
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: 7.3 Organizing for Horizontal Coordination
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.05 - 07.05
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Apply
DATE CREATED: 1/27/2019 11:39 PM
DATE MODIFIED: 1/27/2019 11:42 PM
46. Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and
leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is
referred to as _____.
a. reorganization
b. reengineering
c. e-engineering
d. strategic planning
e. corporate structuring
ANSWER: b
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: 7.3 Organizing for Horizontal Coordination
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.05 - 07.05
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Apply
DATE CREATED: 1/27/2019 11:46 PM
DATE MODIFIED: 1/27/2019 11:49 PM
47. With a(n) __________ strategy, the organization attempts to develop innovative products unique to the market.
a. differentiation
b. integration
c. reengineering
Copyright Cengage Learning. Powered by Cognero. Page 18
d. cost leadership
e. defensive
ANSWER: a
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 7.4 Factors Shaping Structure
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.06 - 07.06
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 11:51 PM
DATE MODIFIED: 1/27/2019 11:54 PM
48. Which of the following structures is most consistent with a strategy of stability?
a. Team-based
b. Organic
c. Matrix
d. Functional
e. Learning
ANSWER: d
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 7.4 Factors Shaping Structure
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.06 - 07.06
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/27/2019 11:54 PM
DATE MODIFIED: 1/27/2019 11:59 PM
49. Which types of teams most are appropriate when the primary goal is innovation and the organization needs flexibility
to cope with an uncertain environment?
a. Tight
b. Mechanistic
c. Horizontal
d. Functional
e. Vertical
ANSWER: c
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.4 Factors Shaping Structure
50. Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products
using standardized production runs. The company does very little product customization. Swift Move uses which of the
following types of technology structure?
a. Service production
b. Mass production
c. Large-batch production
d. Small-batch production
e. Continuous process production
ANSWER: b
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: 7.5 Structure Fits the Technology
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.07 - 07.07
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Apply
DATE CREATED: 1/28/2019 12:02 AM
DATE MODIFIED: 1/28/2019 12:05 AM
a. Vertical
b. Divisional
c. Team
d. Matrix
e. Virtual
ANSWER: a
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.03 - 07.03
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Analyze
DATE CREATED: 1/28/2019 12:46 AM
DATE MODIFIED: 1/29/2019 5:09 AM
59. Typically, strategic goals of cost efficiency occur in more _____ environments; goals of innovation and flexibility
occur in more _____ environments.
a. dynamic; stable
b. uncertain; uncertain
c. stable; uncertain
d. uncertain; stable
e. dynamic; uncertain
ANSWER: c
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.4 Factors Shaping Structure
QUESTION TYPE: Multiple Choice
60. In small-batch technology, _____ communication is high; in mass production technologies, _____ communication is
high; in continuous process technologies, _____ communication is high.
a. verbal; verbal; verbal
b. verbal; written; verbal
c. written; verbal; verbal
d. written; written; verbal
e. verbal; written; written
ANSWER: b
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.5 Structure Fits the Technology
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.07 - 07.07
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 12:27 AM
DATE MODIFIED: 1/28/2019 12:30 AM
61. Small-batch technology organization is best described as _____; mass production technology organization is best
described as _____; continuous process technology organization is best described as _____.
a. organic; organic; mechanistic
b. mechanistic; mechanistic; organic
c. organic; mechanistic; organic
d. mechanistic; organic; organic
e. mechanistic; organic; mechanistic
ANSWER: c
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.5 Structure Fits the Technology
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MGMT.DAFT.20.07.07 - 07.07
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
63. The degree to which organizational tasks are subdivided into individual jobs is called __________.
ANSWER: work specialization
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 1:17 AM
DATE MODIFIED: 1/28/2019 1:20 AM
64. __________ is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to
achieve organizationally desired outcomes.
ANSWER: Authority
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
Copyright Cengage Learning. Powered by Cognero. Page 28
DATE CREATED: 1/28/2019 1:21 AM
DATE MODIFIED: 1/28/2019 1:23 AM
65. __________ is the process managers use to transfer authority and responsibility to positions below them in the
hierarchy.
ANSWER: Delegation
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 1:23 AM
DATE MODIFIED: 1/28/2019 1:25 AM
67. A __________ structure has a wide span, is horizontally dispersed, and has fewer hierarchical levels.
ANSWER: flat
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
Copyright Cengage Learning. Powered by Cognero. Page 29
DATE CREATED: 1/28/2019 1:28 AM
DATE MODIFIED: 1/28/2019 1:30 AM
68. With __________, decision authority is pushed downward to lower organization levels.
ANSWER: decentralization
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.1 Organizing the Vertical Structure
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.01 - 07.01
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 1:31 AM
DATE MODIFIED: 1/28/2019 1:37 AM
69. A __________ structure is the grouping of positions into departments based on similar skills, expertise, work
activities, and resource use.
ANSWER: functional
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.02 - 07.02
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 1:38 AM
DATE MODIFIED: 1/28/2019 1:40 AM
70. The __________ combines aspects of both functional and divisional structures simultaneously, in the same part of the
organization.
ANSWER: matrix approach
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.03 - 07.03
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
Copyright Cengage Learning. Powered by Cognero. Page 30
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 1:41 AM
DATE MODIFIED: 1/28/2019 1:43 AM
71. __________ teams consist of employees from various functional departments who are responsible to meet as a team
and resolve mutual problems.
ANSWER: Cross-functional
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.04 - 07.04
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 1:43 AM
DATE MODIFIED: 1/28/2019 1:45 AM
72. In the __________ approach of structural design, departments are independent, contracting services to the central hub
for a profit.
ANSWER: virtual network
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.04 - 07.04
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 1:45 AM
DATE MODIFIED: 1/28/2019 1:47 AM
73. A __________ is a temporary team or committee designed to solve a short-term problem involving several
departments.
ANSWER: task force
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.3 Organizing for Horizontal Coordination
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.05 - 07.05
Copyright Cengage Learning. Powered by Cognero. Page 31
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 1:48 AM
DATE MODIFIED: 1/28/2019 1:51 AM
74. A __________ is a person who is responsible for coordinating the activities of several departments for the completion
of a specific project.
ANSWER: project manager
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.3 Organizing for Horizontal Coordination
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.05 - 07.05
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 1:51 AM
DATE MODIFIED: 1/28/2019 1:53 AM
75. __________ is the radical redesign of business processes to achieve dramatic improvements in cost, quality, service,
and speed.
ANSWER: Reengineering
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.3 Organizing for Horizontal Coordination
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.05 - 07.05
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 1:54 AM
DATE MODIFIED: 1/28/2019 1:56 AM
76. __________ refers to services that are perishable and, unlike physical products, cannot be stored in inventory.
ANSWER: Intangible output
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.5 Structure Fits the Technology
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
Copyright Cengage Learning. Powered by Cognero. Page 32
LEARNING OBJECTIVES: MGMT.DAFT.20.07.07 - 07.07
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 1:56 AM
DATE MODIFIED: 1/28/2019 1:58 AM
77. When people from two or more departments work together to produce outcomes that meet a common goal, this is
referred to as __________.
ANSWER: collaboration
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.3 Organizing for Horizontal Coordination
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.05 - 07.05
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 1:59 AM
DATE MODIFIED: 1/28/2019 2:01 AM
78. __________ production involves the production of goods in batches of one or a few products designed to customer
specifications.
ANSWER: Small-batch
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.5 Structure Fits the Technology
QUESTION TYPE: Completion
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.07 - 07.07
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 2:01 AM
DATE MODIFIED: 1/28/2019 2:04 AM
91. Characterize small-batch technology with respect to technical complexity of the production process (low, medium, or
high), amount of centralization (low, medium, or high), and its overall structure (organic or mechanistic).
ANSWER: Technical complexity: low
Centralization: low
Overall structure: organic
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.5 Structure Fits the Technology
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.07 - 07.07
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 2:35 AM
DATE MODIFIED: 1/29/2019 5:11 AM
92. Characterize mass production technology with respect to technical complexity of the production process (low,
medium, or high), amount of centralization (low, medium, or high), and its overall structure (organic or mechanistic).
ANSWER: Technical complexity: medium
Centralization: high
Overall structure: mechanistic
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.5 Structure Fits the Technology
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.07 - 07.07
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
Copyright Cengage Learning. Powered by Cognero. Page 38
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 2:42 AM
DATE MODIFIED: 1/28/2019 2:44 AM
93. Characterize continuous process technology with respect to technical complexity of the production process (low,
medium, or high), amount of centralization (low, medium, or high), and its overall structure (organic or mechanistic).
ANSWER: Technical complexity: high
Centralization: low
Overall structure: organic
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.5 Structure Fits the Technology
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.07 - 07.07
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 2:44 AM
DATE MODIFIED: 1/28/2019 2:46 AM
95. What is (are) the difference(s) between cross-functional and permanent teams?
Copyright Cengage Learning. Powered by Cognero. Page 39
ANSWER: Cross-functional teams consist of employees from various functional departments who are
responsible to meet as a team and resolve mutual problems. Team members typically still
report to their functional departments, but they also report to the team, one member of
whom may be the leader. Permanent teams are groups of employees who are brought
together similar to a formal department. Each team brings together employees from all
functional areas focused on a specific task or project. Emphasis is on horizontal
communication and information sharing because representatives from all functions are
coordinating their work and skills to complete a specific organizational task.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.04 - 07.04
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Analyze
DATE CREATED: 1/28/2019 2:49 AM
DATE MODIFIED: 1/28/2019 2:51 AM
96. What is the team approach to departmentalization, and what are its main disadvantages?
ANSWER: There are at least two different types of teams. Cross-functional teams consist of
employees from various functional departments who are responsible to meet as team and
resolve mutual problems. While team members still report to their functional manager,
they will also report to the team, perhaps to a team leader. Permanent teams consist of
groups of employees who are brought together as a formal department. Similar to a
divisional structure, although much smaller in the number of employees involved,
permanent teams are often the result of reengineering. Disadvantages of the team structure
include dual loyalties and conflict, the time and resources spent on meetings, and
unintended/ineffective decentralization, which may occur because team members do not
have the conceptual skills to be effective.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.04 - 07.04
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Analyze
DATE CREATED: 1/28/2019 2:51 AM
DATE MODIFIED: 1/28/2019 2:54 AM
98. Describe the two-boss problem and explain who the “two bosses” are.
ANSWER: Two boss employees, those who report to two supervisors simultaneously, must resolve
conflicting demands from the matrix bosses. They must work with senior managers to
reach joint decisions. They need excellent human relations skills with which to confront
managers and resolve conflicts. The matrix boss is the product or functional boss, who is
responsible for one side of the matrix. The top leader is responsible for the entire matrix.
The top leader oversees both the product and functional chains of command. His or her
responsibility is to maintain a power balance between the two sides of the matrix. If
disputes arise between them, the problem will be kicked upstairs to the top leader.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 7.2 Departmentalization
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: MGMT.DAFT.20.07.04 - 07.04
NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking
STATE STANDARDS: United States - LA - DISC: Strategy
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/28/2019 2:56 AM
DATE MODIFIED: 1/28/2019 2:59 AM