RailWire EscalationMatrix

Dear Railwire Subscriber, Andhra Pradesh

We take this opportunity to thank you for subscribing Railwire services. In case of any issues please follow the escalation
matrix provided below. We also request you to kindly obtain a Docket/Ticket No once you login a complaint with our 24/7
Helpdesk and please quote the docket/Ticket no in all your further escalation if issue is not resolved.

Name Designation Escalation Mobile number/Email ID

time
1 24*7 Helpdesk Help Desk Immediate 18001039139 /ap.support@railwire.co.in

2 Sh.Srikanth.S Team Leader/Help Desk >30min 8179002951 /srikanth.railwire@gmail.com

3 Sh.Sitaram.Y Manager/MSP >1hr 8179002950/sitaram.railwire@gmail.com

4 Sh. Prasad.K Director/MSP >2hr 9666515548/pkachala@gmail.com

5 Sh.Seshagiri Sr.Manager/RailTel >4hr 9866247958/ksrao@railtelindia.com

Rao.K
6 Sh.Shailendra GM/RailTel >8 hrs 9701399700/shailendra.singh@railtelindia.com
singh

Withregards,

Team–RailTel