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    Kameswararao Chandramouli
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    This document outlines an escalation matrix for Pioneer customer support. It details 7 levels of escalation for issues that persist after certain time periods, from level 1 customer support for issues within 2 hours to level 7 for abnormal situations. Each level provides contact information for staff who can help, including names, phone numbers and email addresses to ensure customer issues are resolved in a timely manner. It also provides an online payment procedure and URL for paying bills before the 11th of each month.

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    Escalation matrix

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    This document outlines an escalation matrix for Pioneer customer support. It details 7 levels of escalation for issues that persist after certain time periods, from level 1 customer support for issues within 2 hours to level 7 for abnormal situations. Each level provides contact information for staff who can help, including names, phone numbers and email addresses to ensure customer issues are resolved in a timely manner. It also provides an online payment procedure and URL for paying bills before the 11th of each month.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    7 views3 pages

    Marissa Mayer Resume

    Uploaded by

    Kameswararao Chandramouli
    This document outlines an escalation matrix for Pioneer customer support. It details 7 levels of escalation for issues that persist after certain time periods, from level 1 customer support for issues within 2 hours to level 7 for abnormal situations. Each level provides contact information for staff who can help, including names, phone numbers and email addresses to ensure customer issues are resolved in a timely manner. It also provides an online payment procedure and URL for paying bills before the 11th of each month.

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    © All Rights Reserved
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    of 3

    PIONEER ESCALATION MATRIX

    LEVEL-1 CUSTOMER Support (24 x 7)

    SMS : 8008245353
    ex: User Id ar_pioneer, Internet issue

    Press 1 to Call / Press 2 Callback


    040 - 43435353

    E Mail : support@pioneerelabs.com

    Customer support team will acknowledge the ticket number and ensures the fastest possible action

    LEVEL- 2 IF THE PROBLEM PERSISTS FOR MORE THAN 2 Hrs

    Asst. Manager - Operations : ASIF, Mobile: 7337328480


    Email ID: syed.vali@pioneerelabs.com

    LEVEL- 3 IF THE PROBLEM PERSISTS FOR MORE THAN 3 Hrs

    Technical Incharge: Mr. Venkateswar -7993326269,


    Email: venkateshwar.s@pioneerelabs.com
    CRM Team : Mr Madhan – 9949886923

    LEVEL- 4 IF THE PROBLEM PERSISTS FOR MORE THAN 4 Hrs

    Associate VP: Mr. Madhav Kadam – 6309059057


    Email: madhav.kadam@pioneerelabs.com

    LEVEL- 5 IF THE PROBLEM PERSISTS FOR MORE THAN 5 Hrs

    Service Delivery Manager:Mr.Anil Karthik.H - 8008685552


    Email: karthik.ha@pioneerelabs.com

    Technical Manager: Mr. Taher Syeed - 8008883956


    Email: taher@pioneerelabs.com

    LEVEL- 6 IF THE PROBLEM PERSISTS FOR MORE THAN 6 Hrs

    Vice - President: Mr. Pradeep Reddy - 8008255880


    Email: pradeepreddy.r@pioneerelabs.com
    LEVEL- 7 ABNORMAL SITUATION

    Sr. Vice - President: Mr. PS Bhasker Reddy:


    Email: bhasker.ps@pioneerelabs.com

    Director: Mrs. Rajani Reddy


    Email: rajanireddy.p@pioneerelabs.com

    Online Payment Procedure


    Pay your bills online before 11th of every month, to enjoy uninterrupted services.

    You can make the payment through the below url,

    Url: https://broadband.pioneer.co.in/userportal/login.do?requesturi=

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