POS - SRS Document

Table of Contents
Table of Contents ii
Revision History ii
1. Introduction 1
1.1 Purpose
1.2 Document Conventions
1.3 Intended Audience
1.4 Project Scope
2. Overall Description 4
2.1 Product Perspective
2.2 Product Features
2.3 User Classes and Characteristics
2.4 Operating Environment
2.5 Design and Implementation Constraints
2.6 User Documentation
2.7 Assumptions and Dependencies
2.8 System main features
3. Functional Requirement of System 14
4. External Interface Requirements 32
4.1 User Interfaces
4.2 Hardware Interfaces
4.3 Software Interfaces
4.4 Communications Interfaces
5. Other Nonfunctional Requirements 37
5.1 Performance Requirements
5.2 Safety Requirements
5.3 Security Requirements
5.4 Software Quality Attributes
6. Other Requirements 43
Appendix A: Glossary
Appendix B: Analysis Models
Appendix C: Issues List
Revision History
Name Date Reason For Changes Version
Version-1
Software Requirements Specification for POS-System Page 1
1. Introduction
1.1 Purpose
This document serves as a comprehensive guide for developing a high-quality Point of
Sale (POS) system for XYZ Company. The proposed system will serve as a premium
extension, offering advanced features to efficiently manage customer orders, online
orders of Swiggy & any Resturant website’s etc, Make payments for offline orders, and
the activities of company staff, including POS users and KOT (Kitchen Order Ticket)
users across different branches.
The primary objective of this system is to streamline the process of managing

products and categories specific to each branch. This will involve creating user
accounts for POS and KOT users and assigning them roles and permissions based on
their respective capabilities and responsibilities within the company.
By implementing this POS system, XYZ Company will benefit from enhanced order
management capabilities, improved efficiency in processing customer orders, and
better coordination among company staff. The system will provide a user-friendly
interface, ensuring ease of use for all authorized personnel.
Throughout this document, we will outline the specific requirements, functionalities,

and technical specifications necessary for the successful development and
implementation of the proposed POS system tool for XYZ Company.
1.2 Document Conventions
POS Point of Sale system
Admin The User who takes or uses the XYZ company food
website.
POS user The One who Admin creates the account and shares
credentials to users to use the POS to take orders and
sends requests to the KOT user’s.
KOT user The One who Admin creates the account and shares
credentials to the user to Receive the Order Request
from the POS user and also update the Order status.
Payment Gateway A payment gateway is a 3rd party integration that

facilitates secure online payment transactions between

Restaurants and Customers.
LAN Restaurants Local Area Network
SSL and TLS these are communication protocols that encrypt data
between servers, applications, users, and systems.
GDPR General Data Protection Regulation
PCI DSS Payment Card Industry Data Security Standard
RBAC Role-based access control
1.3 Intended Audience

The intended audience for this document includes:
1. Developers: This document provides detailed technical specifications and

requirements for the development of the Point of Sale system. Developers will find
information on the system architecture, programming languages, frameworks, and
APIs to be used.
2. Project Managers: Project managers will gain insights into the scope, objectives,
and deliverables of the project. They will also find information on the project timeline,
resource allocation, and dependencies.
3. Marketing Staff: Marketing staff will find valuable information on the features and
functionalities of the proposed POS system. This will help them in creating marketing
materials and promoting the system to potential clients.
4. Users: Users, such as restaurant staff, will find instructions and guidelines on how
to use the POS system effectively. This includes information on account creation,
roles, permissions, and order management processes.
5. Testers: Testers will find information on the expected behavior of the POS system
and the specific test cases to be executed. This will help them in conducting thorough
testing and identify any potential issues or bugs.
6. Documentation Writers: Documentation writers will find relevant information

throughout the document to create user manuals, installation guides, and other
supporting documentation.
1.4 Project Scope

The software being specified is a Point of Sale (POS) system for Resturant, a client in
the restaurant industry. The purpose of this system is to efficiently manage restaurant
customer orders, online orders, and the activities of restaurant staff, including POS
users and KOT (Kitchen Order Ticket) users across different branches.
The POS system will serve as a premium extension, offering advanced features to
enhance order management capabilities and improve overall operational efficiency. It
will provide a user-friendly interface for easy navigation and seamless order
processing.
The key benefits of implementing this POS system include:
1. Streamlined Order Management: The system will automate and streamline the
process of managing customer orders, reducing errors and improving efficiency.
2. Enhanced Coordination: The POS system will facilitate better coordination among
restaurant staff by providing real-time updates and notifications, ensuring smooth
communication and collaboration.
3. Improved Customer Experience: With the POS system, Resturant will be able to
provide a seamless and efficient ordering experience for their customers, resulting in
increased customer satisfaction and repeat business.
The objectives and goals of this project are aligned with Resturant's corporate goals
and business strategies. By implementing the POS system, Resturant aims to:
1. Increase Operational Efficiency: The system will help optimize order processing,
inventory management, and staff coordination, leading to improved operational
efficiency and cost savings.
2. Enhance Customer Service: The POS system will enable Resturant to provide
faster and more accurate order processing, resulting in improved customer service
and satisfaction.
3. Expand Online Presence: The system will support online order management,
allowing Resturant to expand its online presence and cater to a larger customer base,
etc.
2. Overall Description
2.1 Product Perspective
The POS system is designed to be a standalone software product that integrates
seamlessly with Resturant's existing restaurant management website. It will serve as
a premium extension to enhance order management capabilities and improve
operational efficiency for Resturant's clients in the restaurant industry.
The POS system will be developed as a web-based application, allowing users to

access it from any device with an internet connection. It will have a user-friendly
interface for easy navigation and efficient order processing. The system will be
scalable and adaptable to accommodate the needs of different restaurant branches,
ensuring a consistent user experience across all locations.
The POS system will interact with various external systems and components,
including:
1. Restaurant Management System: The POS system will integrate with

Resturant's existing restaurant management system, allowing for seamless
synchronization of order data, menu items, and customer information.
2. Online Ordering Platform: The POS system will support online order
management, enabling Resturant to receive and process orders placed through their
website or mobile app. It will facilitate real-time order updates and notifications to
ensure efficient order processing.
3. Payment Gateway: The POS system will integrate with a payment gateway to
enable secure and seamless payment processing for both in-person and online orders
. It will support multiple payment methods, including cash, credit cards, and mobile
wallets.
4. Inventory Management System: The POS system will interact with Resturant's
inventory management system to track stock levels and update inventory in real time
based on order fulfillment.
5. Reporting and Analytics Tools: The POS system will provide data and insights to
Resturant's reporting and analytics tools, allowing for better decision-making and
performance monitoring.
The POS system will be designed to handle a high volume of concurrent users and
transactions, ensuring optimal performance and responsiveness. It will have robust
security measures in place to protect sensitive customer data and prevent
unauthorized access.
Overall, the POS system will be a vital component of Resturant's restaurant

management infrastructure, providing advanced order management capabilities and
enhancing the overall customer experience without depending on any other POS
integrations.
2.2 Product Features

The POS system will provide a variety of features to efficiently manage Resturant
clients' restaurant orders and improve operational efficiency. Some of the key features
include:
1. Order Management: The system will automate and streamline the process of
managing customer orders, whether they are placed in person or online. It will allow
for easy order placement, modification, and cancellation, ensuring accurate and timely
order processing.
2. Menu Management: The POS system will offer tools for managing the restaurant's
menu items, such as adding, editing, and deleting items. It will support customization
options, special instructions, and modifiers for each menu item.
3. Table Management: The system will facilitate efficient table management,

enabling staff to assign tables to customers, track table availability, and manage table
turnover. It will provide real-time updates on table status and allow for easy table
transfers. Additionally, it will allow users to generate separate QR codes for each table.
4. Staff Management: The POS system will have user management capabilities,
allowing administrators to create and manage user accounts for staff members. It will
provide role-based access control, ensuring that each user has appropriate
permissions and restrictions.
5. Payment Processing: The system will integrate with a secure payment gateway
to enable seamless and secure payment processing for both in-person and online
orders. It will support multiple payment methods, including cash, credit cards, and
mobile wallets.
6. Reporting and Analytics: The POS system will generate comprehensive reports
on sales, order history, inventory levels, and other key performance indicators. It will
provide valuable insights into business performance, helping managers make

data-driven decisions.
7. Integration with Existing Systems: The POS system will seamlessly integrate
with Resturant's existing restaurant management system, online ordering platform,
and inventory management system. This integration will ensure data synchronization
and streamline operations.
8. Customer Relationship Management: The system will enable the capture and
management of customer information, including contact details, order history, and
preferences. It will facilitate personalized customer service and targeted marketing
campaigns.
These features will enhance order management capabilities, improve staff efficiency,
and provide a seamless customer experience, ultimately contributing to increased
customer satisfaction and business growth.
2.3 User Classes and Characteristics

The anticipated user classes and their Characteristics for the POS system can be
identified as follows:
1. Restaurant Managers/Administrators:
- Characteristics: These users will have full access to all features and
functionalities of the POS system. They will be responsible for managing the overall
restaurant operations, including menu management, staff management, and
generating reports and analytics, etc. They will require a high level of technical
expertise and an understanding of restaurant management processes.
2. Restaurant Staff (Servers, Cashiers, and Hosts):

- Characteristics: These users will primarily use the order management and table
management features of the POS system. They will need to be able to efficiently
process customer orders, manage table assignments, and handle payment
transactions. They may have varying levels of technical expertise, so the system
should be user-friendly and easy to navigate.
3. Customers:
- Characteristics: Customers will interact with the POS system indirectly through
online ordering platforms or in-person interactions with staff. They may use the
system to place orders, make modifications, and complete payments. The system
should provide a seamless and user-friendly experience for customers, ensuring easy
order placement and secure payment processing.
4. IT Support Staff:
- Characteristics: These users will have technical expertise and will be responsible
for maintaining and troubleshooting the POS system. They will require access to
system settings and configurations to ensure smooth operation. They may also be
responsible for integrating the POS system with other existing systems.
The favored user classes for satisfying the POS system requirements would be the
restaurant managers/administrators and restaurant staff, as they would be the
primary users of the system. Their satisfaction is crucial for efficient order
management and operational effectiveness. While customer satisfaction is also
important, their direct interaction with the POS system is limited compared to the
restaurant staff. IT support staff satisfaction is also important to ensure the system is
properly maintained and any technical issues are promptly addressed.
2.4 Operating Environment

The POS system will operate in a restaurant environment, which typically consists of
various hardware components, operating systems, and software applications. The
specific operating environment for the POS system may vary based on the restaurant's
infrastructure and technology setup. However, some general considerations can be
outlined:
1. Hardware Platform: The POS system should be compatible with commonly used
hardware components in restaurants, such as touch screen terminals, tablets, barcode
scanners, receipt printers, and cash drawers. It should support different hardware
configurations and have the ability to connect and communicate with these devices
seamlessly.
2. Operating System: The POS system should be compatible with popular operating
systems used in the restaurant industry, such as Windows, macOS, and Linux. It
should be designed to run smoothly on these platforms and take advantage of the
specific features and capabilities they offer.
3. Software Components: The POS system may need to coexist with other software
applications used in the restaurant, such as inventory management systems, online
ordering platforms, and accounting software. It should be able to integrate with these
systems to ensure data synchronization and streamline operations. Compatibility and
interoperability with these software components are essential for efficient restaurant
management.
4. Networking and Connectivity: The POS system should be able to connect to the
restaurant's local area network (LAN) and have the necessary networking capabilities
to communicate with other devices and systems. It should support both wired and
wireless connectivity options, such as Ethernet, Wi-Fi, and Bluetooth, depending on
the restaurant's infrastructure.
5. Security Considerations: The POS system should adhere to industry-standard

security practices to protect sensitive customer information, payment data, and other
confidential information. It should support secure communication protocols,
encryption, user authentication, and access control mechanisms to ensure data
privacy and prevent unauthorized access.
Overall, the POS system should be flexible and adaptable to different hardware and
software configurations commonly found in restaurant environments. It should be
designed to seamlessly integrate with existing systems and provide a reliable and
efficient solution for order management and restaurant operations.
2.5 Design and Implementation Constraints

Design and implementation constraints for the POS system may include the following:
1. Hardware Limitations: The POS system should be designed to work within the
hardware limitations of the restaurant's infrastructure. This includes considerations
such as processing power, memory requirements, and storage capacity. The system
should be optimized to run efficiently on the available hardware without causing
performance issues or exceeding resource limitations.
2. Regulatory Compliance: The POS system must adhere to relevant industry

regulations and standards, such as those related to payment processing and data
security. It should incorporate measures to protect sensitive customer information and
ensure compliance with data protection laws.
3. Integration with Existing Systems: The POS system may need to integrate with
other existing systems used in the restaurant, such as inventory management,
accounting, or online ordering platforms. It should be designed to seamlessly
communicate and exchange data with these systems, ensuring accurate and
up-to-date information across all platforms.
4. Technology and Tool Selection: The development of the POS system may be
constrained by the technologies and tools chosen by the restaurant or the
development team. The system should be compatible with the selected technologies
and leverage the available tools effectively to achieve the desired functionality and
performance.
5. Security Considerations: The POS system should incorporate robust security

measures to protect against unauthorized access, data breaches, and other security
threats. This may include encryption of sensitive data, secure communication
protocols, user authentication mechanisms, and access control policies.
6. Design Conventions and Programming Standards: If the customer's

organization will be responsible for maintaining the software, the development team
should adhere to the customer's design conventions and programming standards. This
ensures that the delivered software aligns with the customer's internal practices and
can be easily maintained and updated by their IT team.
7. Scalability and Performance: The POS system should be designed to handle the
expected workload and transaction volumes of the restaurant. It should be able to
scale efficiently to accommodate increased demand during peak hours or as the
business grows. Performance optimization techniques should be implemented to
ensure fast and responsive system behavior.
By considering these constraints during the design and implementation phases, the
development team can ensure that the POS system meets the specific requirements of
the restaurant while operating within the defined limitations and constraints.
2.6 User Documentation

The user documentation components that will be delivered along with the software are
as follows:
1. User Manual: The User Manual provides comprehensive instructions on how to

install, configure, and use the Point of Sale (POS) system. It serves as a guide for
users of all levels of expertise, from beginners to experienced users. The manual
includes detailed explanations of each feature and functionality, accompanied by
screenshots and examples. It covers topics such as system requirements, installation
procedures, system configuration, user management, sales transactions, inventory
management, reporting, and troubleshooting.
2. Online Help: The POS system incorporates an intuitive online help system,
accessible within the software interface. This context-sensitive assistance provides
users with quick access to relevant information and guidance. Users can search for
specific topics, browse through a list of frequently asked questions, or access
step-by-step instructions for common tasks. The online help system aims to enhance
the user experience by offering on-demand support and addressing any queries or
issues that may arise during system usage.
3. Tutorials: To facilitate a smooth onboarding process and assist users in mastering

the POS system, interactive tutorials are available. These tutorials offer step-by-step
guidance on performing everyday tasks and utilizing specific features. Designed to
cater to both new and experienced users, the tutorials provide a visual demonstration
of key processes. Users can follow along with the tutorials to learn how to create sales
transactions, manage inventory, generate reports, and leverage advanced
functionalities. The tutorials serve as a valuable resource for learning and as a
reference tool for users seeking to enhance their proficiency with the system.
Delivery Format:
1. PDF User Manual: The User Manual will be provided in PDF format, allowing users
to easily download, print, and reference it offline. The PDF format ensures
compatibility across various devices and operating systems, enabling users to access
the documentation at their convenience.
2. Online Help System: The online help system will be seamlessly integrated into
the POS software. Users can access it directly from the software interface, providing
them with immediate assistance and guidance. The online help system will be
designed to be user-friendly, featuring a search function, clear navigation, and concise
explanations to help users find the information they need quickly.
3. Video Tutorials: Selected tutorials may be available in video format, offering a

visual demonstration of specific processes and features. Users can watch these videos
online or download them for offline viewing. The videos aim to provide an additional
learning resource, catering to users who prefer visual demonstrations or require a
more interactive learning experience.
The user documentation will adhere to industry standards, ensuring clarity,

organization, and visual design. It will be structured logically, incorporating a table of
contents, index, and search functionality for easy navigation. The language used will
be clear, concise, and user-friendly, avoiding excessive technical jargon to enhance
user comprehension and usability.
4. Frequently Asked Questions (FAQs): In addition to the user manual, online

help, and tutorials, a section of frequently asked questions (FAQs) can be included in
the user documentation. This section will address common queries and concerns that
users may have while using the POS system. It will provide concise and
straightforward answers to these questions, helping users find quick solutions to their
problems without having to search through the entire documentation.
5. Glossary of Terms: To assist users in understanding the terminology used in the

POS system, a glossary of terms can be included. This glossary will define key terms
and concepts related to the software and its functionalities. It will serve as a reference
for users who may be unfamiliar with certain technical terms, ensuring clarity and
ease of use.
6. Release Notes: The user documentation may also include release notes, which
provide information about the latest updates, enhancements, and bug fixes in the POS
software. These release notes will keep users informed about any changes that may
affect their usage of the system and provide instructions on how to take advantage of
new features or resolve any known issues.
7. Contact Information and Support: To ensure that users have access to

assistance when needed, the user documentation should include contact information
for customer support or technical support. This information can include phone
numbers, email addresses, and any relevant support portals or websites. Users should
be encouraged to reach out for help or report any issues they encounter while using
the POS system.
8. Troubleshooting Guide: A troubleshooting guide can be included in the user

documentation to assist users in resolving common issues or errors they may
encounter while using the POS system. This guide will provide step-by-step
instructions on how to identify and troubleshoot problems, along with possible
solutions. It will help users troubleshoot and resolve issues on their own, reducing the
need for external support.
9. Updates and Maintenance Procedures: To ensure that users are aware of the
importance of keeping the POS system up to date and maintained, the user
documentation can include instructions on how to check for updates, download and
install them, and perform regular system maintenance tasks. This section will guide
users in keeping their software running smoothly and up to date with the latest
features and security patches.
10. Training Resources: If additional training resources are available, such as online
courses, webinars, or user forums, these can be mentioned in the user
documentation. Users can be directed to these resources for more in-depth training or
to connect with other users for knowledge sharing and support.
By including these components in the user documentation, users will have access to a
comprehensive set of resources that will help them effectively use and troubleshoot
the POS system.
2.7 Assumptions and Dependencies

Assumptions:
1. The availability and compatibility of third-party or commercial

components: It is assumed that the required third-party components or commercial
tools for integrating with the POS system, such as payment gateways, online ordering
platforms (Swiggy & example.com), and other necessary tools, will be available and
compatible with the system.
2. API documentation: It is assumed that the proper API documentation for the
tools to integrate with the POS system will be provided. This documentation is crucial
for understanding the functionality and usage of the APIs and ensuring successful
integration.
3. Development environment: It is assumed that the development environment,

including hardware and software resources, will be sufficient to support the
development and testing of the POS system.
4. Operating environment: It is assumed that the operating environment, including

the required infrastructure, network connectivity, and hardware, will be available and
suitable for running the POS system.
Dependencies:
1. Integration with Swiggy: The successful integration of the POS system with
online ordering platforms like Swiggy & example.com is dependent on the availability
and compatibility of their APIs. Any changes or updates to these APIs may require
adjustments to the POS system.
2. Availability of payment gateways: The integration of payment gateways with

the POS system is dependent on the availability and compatibility of the chosen
payment gateways. Changes or updates to these payment gateways may require
modifications to the POS system.
3. User roles and permissions: The assignment of roles and permissions to POS
and KOT users is dependent on the proper implementation of user management
functionality within the POS system.
4. Hardware and network infrastructure: The successful operation of the POS

system is dependent on the availability and suitability of the hardware and network
infrastructure required to run the system. Any issues or limitations in the
infrastructure may affect the performance and functionality of the POS system.
4. Changes in technology or industry standards: The POS system's functionality

and compatibility may be impacted by changes in technology or industry standards.
Any updates or changes in these areas may require adjustments to the POS system.
5. Budget and financial constraints: The successful development and

implementation of the POS system may depend on the availability of sufficient budget
and financial resources to cover the costs associated with development, integration,
deployment, and ongoing maintenance.
2.8 System Main Features:

The main features of the POS system include:
1. Sales Management:
● Ability to process sales transactions, enter product information, apply for
discounts or promotions, and calculate total amounts.
● Support for multiple payment methods, such as cash, credit cards, and mobile
payments.
● Ability to generate and print receipts for customers.
● Integration with the existing website to update product quantities after each
sale.
2. Inventory Management:
● Tracking and managing product stock levels in real time.
● Automatic notifications or alerts when products are running low or out of stock.
● Ability to add new products to the inventory and update existing product
information.
● Support for categorizing products and assigning unique identifiers.
3. Reporting and Analytics:

● Generation of sales reports, including daily, weekly, monthly, and yearly
summaries.
● Analysis of sales data to identify trends, popular products, and customer
preferences.
● Managing the multiple branches and employees.
● Ability to export data for further analysis or integration with other systems.
4. Customer Management:
● Ability to create and manage customer profiles, including contact information,
purchase history, and Coupons.
● Support for loyalty programs, discounts, and promotions targeted at specific
customers through SMS.
● Integration with customer communication channels, such as email or SMS, for
personalized marketing campaigns.
5. Employee Management:
● Creation and management of employee profiles, including personal information,
roles, and permissions.
● Support for assigning tasks and responsibilities to employees.
6. Reporting and Compliance:

● Generation of financial reports, including sales revenue, expenses, and profit
margins.
● Compliance with tax regulations and support for generating tax reports.
7. Customization and Integration:

● Ability to customize the system to match the specific needs and branding of the
business.
● Support for multiple store locations or branches, with centralized management
and reporting.
8. Security and Data Protection:

● Implementation of secure login and authentication mechanisms for authorized
access.
● Encryption of sensitive data, such as customer information and payment details.
● Regular data backups and disaster recovery procedures.
3. Functional Requirements Of the POS System:

3.1 Security/Authentication:
3.1.1 Description and Priority
Description The Admin authentication login is a feature that allows

authorized personnel to access the Point of Sale (POS) system.
This feature is available after subscribing to the POS extension.
The Admin authentication login ensures that only authorized

individuals can perform administrative tasks and access
sensitive information within the POS system. It provides an
additional layer of security to protect the system from
unauthorized access.
To use the POS system, the admin user will be required to enter
their unique login credentials, such as a username and
password. These credentials will be securely stored and
encrypted in the system's database.
Once logged in, the admin user will have access to a range of
features and functionalities, including managing
employees/users, processing orders, generating reports, and
configuring system settings, and connecting with other online
food website accounts of the admin to get notified & manage the
orders. The admin user will also be able to create and manage
user accounts for other staff members, assigning specific roles
and permissions as needed.
The development of the Admin authentication login feature for

Priority
the POS system is of high priority. This feature is crucial for
ensuring the security and integrity of the system.
3.1.2 User Stories
Title Sign In to the POS System
User Story Def. As a user, I want to be able to sign in to my account using my

registered email address/username and password.
Acceptance ● When I visit the sign-in page, I should see the title "Sign
Criteria In" displayed prominently.
● There should be a field labeled "Email/Username" with the
placeholder text "Enter your email/username".
● There should be a field labeled "Password" with a
placeholder text "Must have at least 8 characters".
● There should be a "Sign In" button that allows me to
submit my credentials and sign in.
● There should be a "Remember Me" checkbox that allows
me to stay logged in even after closing the browser.
● If I don't have access to the POS system - the system will

give an error toaster message or notification “Your account
has no access to the POS” Please, contact the Support
team.
● Upon successful Sign-in, the system should redirect the
user to the Dashboard based on the user credentials
match with the database.
● Once I am logged in to the POS Dashboard, I should be
able to set up accounts, prints, users/employees, upload
products, categories, coupons, and tables, and generate
table QR codes.
User Story Forgot Password

Title
User Story Def. As a user, I want to be able to recover my password by providing

my email address, receiving a reset link, and being redirected to
the "Create New Password" screen.
Acceptance ● When I visit the "Forgot Password" page, I should see the
Criteria title "Password Recovery" displayed prominently.
● There should be a message displayed instructing me to
enter my email address below to receive a link to reset my
password.
● There should be a field labeled "Email address" with the
placeholder text "Your email address" indicating the
required input.
● There should be a "Recover" button that allows me to
submit my email address and initiate the password
recovery process.
● Upon submitting the registered email address, the system
should generate and send a reset link to that email
address.
● When I click on the reset link in the email, I should be
redirected to the "Create New Password" screen.
● The reset link should be unique and valid for a limited time
period.
● The "Create New Password" screen should allow me to
enter and confirm my new password.
● After successfully creating a new password, I should be
able to log in using the updated credentials.
User Story Reset Password

Title
User Story Def. As a user, after submitting the correct email address for
password recovery, I want to receive a confirmation message
instructing me to check my email for the password reset link and
have the option to resend the email if needed.
Acceptance ● After submitting the correct email address for password

Criteria recovery, I should see an icon (e.g., a checkmark)
accompanied by the text "Check your email" displayed
prominently.
● There should be a message displayed indicating that I
should check the email address associated with my
username (e.g., "John") for the link to reset my password.
● There should be an option or a link labeled "Resend email"
that allows me to request the password reset email to be
resent.
● Clicking on the "Resend email" option should trigger the
system to resend the password reset email to the
associated email address.
● The system should display a confirmation message
indicating that the password reset email has been resent.
● The password reset email should be sent to the associated
email address with a valid reset link.
● The password reset link in the email should be unique and
valid for a limited time period.
User Story My Profile/Account

Title
User Story Def. As a user, I want to be able to manage my profile details after a
successful login.
Acceptance ● When I log in successfully, I should be redirected to my

Criteria profile page.
● On the profile page, there should be options to upload a
profile image and a logo for the receipt.
● The profile image and logo should be displayed on the
profile page after successful upload.
● The profile image and logo should be saved and associated
with my account.
● There should be an option to manage my passwords on

the profile page.
● When I click on the "Manage Passwords" option, I should
be redirected to a password management page.
● On the password management page, there should be
options to update my current password and set a new
password.
● The password should be updated and saved when I submit
the form.
● If I try to update my password with an incorrect current
password, I should receive an error message indicating the
incorrect password.
● If I try to set a new password that does not meet the
password requirements (e.g. minimum length, special
characters), I should receive an error message indicating
the password requirements.
● After successfully updating my password, I should be
redirected back to the profile page.
● The updated password should be associated with my
account and allow me to log in with the new password.
User Story Logout

Title
User Story Def. As an admin user, I want to be able to log out a user from their
account.
Acceptance ● As an admin user, I should have the option to log out a

Criteria user from their account.
● When I click on the "Logout User" button, the user should
be immediately logged out and redirected to the login
page.
● After logging out, the user should not be able to access
any protected pages or perform any actions that require
authentication.
● The user should be redirected to the login page and
prompted to log in again if they try to access any
protected pages.
● If the user was in the middle of a task or had unsaved

changes, they should be notified about the logout and
prompted to save their progress before logging out.
● Once logged out, the user should not be able to log back in
without entering their credentials again.
● The admin user should receive a confirmation message or
notification indicating that the logout was successful.
● The admin user should be able to log out multiple users
consecutively if needed.
● The logout functionality should be secure and prevent
unauthorized access to the user's account.
● The logout feature should be easily accessible and intuitive
for the admin user to perform.
3.2 POS Users Menu:

3.2.1 Description and Priority
Description The POS system should include a comprehensive admin and staff
menu that provides access to various functionalities and features.
The menu should consist of the following options:
1. Dashboard: The dashboard should provide an overview of the

system's performance, including sales data, order statistics,
revenue analysis, and customer insights. It should offer visual
representations and analytics to help the admin and staff make
informed decisions.
2. Product Module: This module should allow the admin to

manage products within the POS system. They should be able to
add new products, edit existing ones, set prices, update stock
levels, and categorize products for easy organization.
3. Table Configuration: The admin should have the ability to

configure tables within the establishment. They should be able to
add, edit, or remove tables, assign table numbers, and generate
QR codes for each table to facilitate easy scanning by customers.
4. Employee Management: This functionality should enable the

admin to create employee accounts with specific roles and
responsibilities. The admin should be able to assign permissions
and access levels to each employee, ensuring proper security and
control over the POS system.
5. Integration with Food Ordering Platforms: This feature

should allow the admin to connect the POS system with external
food ordering platforms. This integration will enable seamless
order management and synchronization between the POS system
and the external platforms.
6. POS Order Management: The admin should be able to

manage both online and offline orders through this module. They
should be able to view order details, process payments, update
order status, and track order progress. The system should
provide a unified interface for efficient order management.
7. Coupon Generation and SMS: This functionality should

enable the admin to generate coupons and send them as SMS to
customers. The admin should be able to set coupon parameters,
such as discount percentage or fixed amount, validity period, and
usage limits.
8. Customer Module: This module should allow the admin to

manage customer information, including contact details, order
history, and preferences. The admin should be able to add new
customers, edit existing ones, and provide personalized services
based on customer data.
9. Report Generation: The POS system should provide the

admin with the capability to generate reports for various time
periods, including daily, weekly, monthly, yearly, and overall.
These reports should include sales summaries, revenue analysis,
popular products, and customer insights. The reports should be
customizable and exportable for further analysis.
Priority The inclusion of this comprehensive admin and staff menu is of

high priority in the POS system. It encompasses essential
functionalities that are crucial for efficient management, analysis,
and decision-making. The menu provides the admin and staff
with the necessary tools to manage products, handle orders,

generate reports, and provide personalized services to
customers.
3.2.2 User Stories
User Story Title Dashboard
User Story Def. As a user, I want to be able to see a comprehensive dashboard

after signing in, so that I can analyze the business's performance
and make informed decisions.
Acceptance ● Upon signing in, the user should be redirected to the

Criteria dashboard page.
● The dashboard should display the total revenue, total
income, and total expenses for the selected time period.
● The dashboard should provide visual representations of
the revenue statistics, such as charts or graphs.
● The dashboard should show the stock levels of at least 6
products, indicating whether they are low, medium, or
high.
● The dashboard should include sales data, such as the
number of orders placed, average order value, and
top-selling products.
● The dashboard should offer revenue analysis, including
comparisons with previous periods or targets.
● The dashboard should provide customer insights, such as
the number of new customers, returning customers, and
customer demographics.
● The user should be able to customize the time period for
which the dashboard data is displayed.
● The dashboard should be responsive and accessible on
different devices, such as desktops, tablets, and mobile
phones.
● The dashboard should be visually appealing and easy to
navigate, with clear labels and intuitive design.
User story Title User Story for products sub-module of Category Module
User Story Def. As a user, I want to be able to create and manage categories and
subcategories within the POS system, so that I can easily
organize and categorize products.
Acceptance ● The user should be able to create a new category by

Criteria providing a category name.
● The user should be able to edit existing categories,
including updating the category name.
● The user should be able to create subcategories within
categories, allowing for hierarchical organization.
● The user should be able to assign products to categories
and subcategories, ensuring proper categorization.
● The user should be able to view a list of all categories and
subcategories in the system.
● The system should prevent the creation of duplicate
categories or subcategories with the same name.
● The user should be able to delete categories or
subcategories, with a confirmation prompt to prevent
accidental deletion.
● The category module should have a search functionality,
allowing users to quickly find specific categories or
subcategories based on their names.
● The category module should have a user-friendly interface
with clear labels and an intuitive design, making it easy for
users to navigate and manage categories.
User story Title User Story for products sub-module for Unit of
Measurement Module
User Story Def. As a user, I want to be able to manage units of measurement

within the POS system, so that I can accurately specify the
quantity of products.
Acceptance ● The user should be able to create a new unit of

Criteria measurement by providing a unit name.
● The user should be able to edit existing units of
measurement, including updating the unit name.
● The user should be able to view a list of all units of
measurement in the system.
● The system should prevent the creation of duplicate units

of measurement with the same name.
● The user should be able to delete units of measurement,
with a confirmation prompt to prevent accidental deletion.
● The unit of measurement module should have a search
functionality, allowing users to quickly find specific units
based on their name.
● The unit of measurement module should have a
user-friendly interface with clear labels and an intuitive
design, making it easy for users to navigate and manage
units of measurement.
User story Title User Story for Product Module
User Story Def. As a user, I want to be able to manage products within the POS
system, so that I can easily add, edit, and organize products for
sale.
Acceptance ● The user should be able to add a new product by providing

Criteria the product name, images, sale price, and any additional
details.
● The user should be able to edit existing products, including
updating product information, images, and sale prices.
● The user should be able to set different product variants or
options, such as size or color, and assign different prices to
each variant.
● The user should be able to add stock quantities for each
product variant, and the system should automatically
update the stock levels when sales are made.
● The user should be able to create product categories and
assign products to these categories for easy organization.
● The user should be able to create subcategories within
categories to further categorize products.
● The user should be able to assign units of measurement to
products, such as kilograms, liters, or pieces.
● The user should be able to create combo offers, where
multiple products are bundled together at a discounted
price.
● The user should be able to create special offers or apply

coupons to specific products, allowing for promotional
pricing.
● The user should have the ability to bulk import and export
product data, making it easier to manage a large number
of products.
● The system should provide validation checks to ensure
that all required fields are filled in when adding or editing
products.
● The product module should have a search functionality,
allowing users to quickly find specific products based on
their name or category.
● The product module should have a user-friendly interface
with clear labels and an intuitive design, making it easy for
users to navigate and manage products.
User story Title User Story for Configuring Tables Module
User Story Def. As an admin, I want to be able to configure tables within the
establishment, So that I can manage the seating arrangement
efficiently.
Acceptance ● The admin should have access to a table configuration

Criteria page.
● The table configuration page should display a list of
existing tables with their corresponding details.
● The admin should be able to add a new table by providing
the following information:
○ Table number (mandatory)
○ Table capacity (mandatory)
○ Table location (optional)
● The admin should be able to edit an existing table by
modifying any of the table details.
● The admin should be able to remove a table from the
configuration.
● After making any changes, the admin should be able to
save the updated table configuration.
● The admin should be able to generate a unique QR code
for each table.
● Each QR code should be linked to its respective table.

● The generated QR codes should be easily scannable by
customers using a QR code scanner app.
● The admin should be able to download the generated QR
codes as image files for printing or digital use.
User story Title Coupon Generation and SMS
User Story Def. As an admin, I want to be able to manage different types of

coupons and share them via SMS using Twilio API.
Acceptance ● As an admin, I should be able to configure different

Criteria coupon types such as first order, festival coupon, and
special coupons.
● Each coupon type should have its own set of rules and
restrictions, such as minimum order value, expiry date,
and maximum usage limit.
● I should be able to view and edit the details of existing
coupons.
● When creating a new coupon, I should be able to specify
its type, rules, and restrictions.
● As an admin, I should be able to collect the phone
numbers of customers during the checkout process or
through a separate form.
● I should be able to integrate Twilio API configuration to
send SMS messages.
● When a new coupon is created, I should have the option to
send it via SMS to customers who have provided their
phone numbers.
● The SMS message should include the coupon code, type,
rules, and restrictions.
● If a customer has already used a coupon, they should not
receive the same coupon again via SMS.
● I should be able to track the usage of each coupon and
view the list of customers who have used it.
● If a coupon reaches its maximum usage limit or expiry
date, it should automatically become inactive and not be
sent via SMS anymore.
● The system should provide error handling and validation to

ensure the correct configuration of coupons and successful
SMS delivery.
User story Title User Story: Admin Creating Employee Accounts
User Story Def. As an admin, I want to be able to create employee accounts with
specific roles and responsibilities, So that I can manage my staff
efficiently.
Acceptance ● The admin should have access to an employee

Criteria management page.
● The employee management page should allow the admin
to add new employees by providing the following
information:
- Employee name (mandatory)
- Employee email (mandatory)
- Employee role (mandatory)
- Employee access level (mandatory)
● The admin should be able to edit an existing employee's
details, including their name, email, role, and access level.
● The admin should be able to remove an employee from
the system.
● After making any changes, the admin should be able to
save the updated employee information.
User story Title User Story: POS User Taking Orders
User Story Def. As a POS user, I want to be able to take orders from both offline
and online customers, So that I can efficiently process their
requests.
Acceptance ● The POS user should have a dedicated login account.

Criteria ● The POS user should have access to the point of sale
management interface.
● The point of sale management interface should allow the
POS user to:
● - Add items to the order by selecting them from a menu

or entering custom items.
● - Specify quantities for each item.
● - Apply for discounts or promotions, if applicable.
● - Calculate the total amount due.
● - Generate a receipt for the customer, including the
ordered items, quantities, discounts, and total amount.
● The POS user should be able to submit the order to the
KOT user for food preparation and serving.
User story Title User Story: KOT User Preparing and Serving Food
User Story Def. As a KOT user, I want to be able to receive orders from the POS
user, So that I can prepare and serve the food accordingly.
Acceptance ● The KOT user should have a dedicated login account.

Criteria ● The KOT user should have access to the kitchen order
ticket (KOT) management interface.
● The KOT management interface should display incoming
orders from the POS user, including the ordered items,
quantities, and special instructions.
● The KOT user should be able to view the details of each
order and mark them as "in progress" or "completed" once
the food preparation and serving are done.
● The KOT user should have the ability to notify the POS
user when an order is ready for pickup or delivery, either
through a notification system or by directly communicating
with the POS user.
User story Title User story of Integration with Food Ordering Platforms.
User Story Def. As an admin user, I want to be able to integrate the POS system
with external food ordering platforms, So that I can efficiently
manage and synchronize orders from multiple sources.
Acceptance ● The admin should have access to the integration settings

Criteria page.
● The integration settings page should allow the admin to

connect the POS system with external food ordering
platforms, such as Swiggy and Resturant.
● The admin should be able to provide the necessary
credentials and API keys to establish the integration with
each platform.
● Once the integration is established, the POS system should
be able to receive orders from the connected platforms
and display them in the order management interface.
● The order management interface should clearly indicate
the source of each order, whether it is from the POS
system itself or an external platform.
● The order management interface should display all
relevant details of each order, including customer
information, items ordered, quantities, special
instructions, and delivery/pickup details.
● The POS system should automatically synchronize the
status of the orders with the external platforms, marking
them as "received," "in progress," or "completed" based
on the updates received from the platforms.
● The admin should have the ability to manually update the
status of an order in the POS system, which should be
reflected in the connected platforms.
● The POS system should be able to handle order
cancellations and refunds from the connected platforms,
updating the order status and refunding the appropriate
amount if necessary.
● The admin should be able to view reports and analytics
related to the orders received from external platforms,
such as the number of orders, revenue generated, popular
items, and customer feedback.
● The integration should be secure and comply with all
relevant data protection and privacy regulations.
● The admin should have the ability to disconnect or modify
the integration settings as needed, ensuring flexibility in
managing the external platform connections.
User story Title User Story of POS Order Management

User Story Def. As a user of the POS system, I want to be able to take orders
and process payments through various payment methods, such
as cash and online payments. This will allow me to easily create
orders for customers and provide them with receipts.
Acceptance ● The POS system should have a user-friendly dashboard

Criteria interface for order management.
● The dashboard should display all incoming orders,
including both online and offline orders.
● The order details should be clearly visible, including
customer information, items ordered, quantities, special
instructions, and delivery/pickup details.
● The dashboard should provide options to process
payments for each order, including cash, card, and other
accepted payment methods.
● The payment processing should be secure and comply with
all relevant payment regulations.
● The dashboard should allow the user to update the status
of each order, such as marking it as "received," "in
progress," "completed," or "canceled."
● The status update should be reflected in real-time,
providing updates on the progress of each order.
● The dashboard should provide search and filter options for
efficient order management, allowing the user to search
for orders based on criteria such as order number,
customer name, date, or status.
● The user should have the ability to print receipts or order
tickets for each order, providing customers with a physical
copy of their order details.
● The POS system should automatically update the
inventory levels based on the items ordered, ensuring
accurate stock management.
● The user should have the ability to generate reports and
analytics related to the orders, such as sales revenue,
order volume, popular items, and customer feedback.
● The dashboard should provide a user-friendly and intuitive
interface for efficient order processing and management,
making it easy for the user to create orders for customers.
User story Title User story of Coupon Generation and SMS.

User Story Def. As an admin, I want to be able to generate coupons and send
them as SMS to customers, so that I can provide discounts and
promotions to encourage customer loyalty and increase sales.
Acceptance ● The admin should have access to the coupon generation

Criteria and SMS functionality.
● The admin should be able to set coupon parameters, such
as discount percentage or fixed amount, validity period,
and usage limits.
● The coupon generation should generate unique coupon
codes for each coupon.
● The admin should be able to select the customers to whom
the coupons will be sent.
● The admin should have the option to manually enter
customer contact details or select customers from a list.
● The SMS should include the coupon code, discount details,
validity period, and any other relevant information.
● The SMS should be sent to the selected customers' phone
numbers.
● The coupon codes should be automatically marked as used
once a customer applies the coupon during a transaction.
● The admin should be able to track the usage of each
coupon code.
● The admin should have the ability to generate reports and
analytics related to coupon usage, such as the number of
coupons used, total discount provided, and customer
feedback.
● The coupon generation and SMS functionality should
provide a user-friendly and intuitive interface for efficient
coupon management.
User story Title User story of Reports & Analysis Module
User Story Def. As an admin, I want to be able to generate customizable reports

for different time periods, including daily, weekly, monthly,
yearly, and overall. These reports should include sales
summaries, revenue analysis, popular products, and customer
insights. I also want the ability to export these reports for further
analysis.
Acceptance ● The admin should have access to the report generation

Criteria functionality.
● The system should provide options to select the time
period for which the report will be generated, including
daily, weekly, monthly, yearly, and overall.
● The report should include a summary of sales for the
selected time period, including total revenue, number of
orders, and average order value.
● The report should provide a breakdown of sales by product
category, showing the revenue generated by each
category.
● The report should include a list of the top-selling products
for the selected time period, based on the quantity sold or
revenue generated.
● The report should provide insights into customer behavior,
such as the number of new customers acquired, repeat
customers, and customer retention rate.
● The admin should be able to customize the report by
selecting specific metrics to include or exclude.
● The report should be exportable in a format that allows for
further analysis, such as CSV or Excel.
● The report generation functionality should provide a
user-friendly and intuitive interface for efficient report
generation, making it easy for the admin to select the
desired time period and customize the report as needed.
User story Title User story of the Customers (Recommend feature)
User Story Def. As an admin of the POS system, I want to be able to manage
customer information, including contact details, order history,
and preferences. This will allow me to provide personalized
services and improve customer satisfaction.
Acceptance ● The admin should have access to the customer

Criteria management interface.
● The interface should display a list of existing customers,
including their names, contact details, and order history.
● The admin should be able to add new customers to the
system, providing their contact details and any other
relevant information.
● The admin should be able to edit the information of

existing customers, such as updating their contact details
or preferences.
● The customer management interface should provide
search and filter options, allowing the admin to easily find
specific customers based on criteria such as name or
contact details.
● The admin should have the ability to view the order
history of each customer, including details of past orders,
items ordered, quantities, and order status.
● The admin should be able to provide personalized services
to customers based on their preferences or order history.
● The customer management interface should provide a
user-friendly and intuitive interface for efficient customer
management, making it easy for the admin to add, edit,
and view customer information.
4. External Interface Requirements

4.1 User Interfaces
The user interface for the POS system should have the following logical
characteristics:
1. User-Friendly Interface: The interface should be intuitive and easy to navigate,

allowing users to quickly perform their tasks without confusion. It should have clear
and organized screen layouts, with a logical grouping of information and functions.
2. Visual Design: The interface should have a visually appealing design that is
consistent with the branding and style of the business. It should use appropriate color
schemes, typography, and visual elements to enhance the user experience.
3. Standard Buttons and Functions: The interface should include standard buttons
and functions that are commonly used in POS systems, such as "Add to Cart,"
"Checkout," "Cancel," "Print Receipt,” Add employee", “ Add expenses” and "Void
Transaction." These buttons and functions should be easily accessible and consistently
placed across different screens.
4. Error Message Display: When errors or invalid inputs occur, the interface should
display clear and informative error messages to help users understand the issue and
how to resolve it. The error messages should be displayed prominently and in a
consistent format.
5. Help and Documentation: The interface should provide access to help and
documentation resources, such as a user manual or online help system. This should
include information on how to use the system, troubleshoot common issues, and
contact support if needed.
6. Keyboard Shortcuts: The interface should support keyboard shortcuts for

frequently used functions, allowing users to perform tasks quickly and efficiently.
These keyboard shortcuts should be documented and easily discoverable by users.
7. Responsiveness: The interface should be responsive and adaptable to different

screen sizes and resolutions, ensuring a consistent user experience across various
devices, such as desktop computers, tablets, and mobile phones.
8. Accessibility: The interface should comply with accessibility standards, such as

the Web Content Accessibility Guidelines (WCAG), to ensure that users with disabilities
can access and use the system effectively. This may include features such as keyboard
navigation, screen reader compatibility, and adjustable font sizes.
The user interface design details, including screen layouts, sample screen images, and
specific interaction flows, should be documented in a separate User Interface
Specification document.
4.2 Hardware Interfaces

1. Supported Device Types: The POS system should support various hardware
components, including barcode scanners, receipt printers, cash drawers, credit card
terminals, and customer displays. The system should be able to communicate and
interact with these devices to perform tasks such as scanning barcodes, printing
receipts, opening cash drawers, processing credit card payments, and displaying
transaction details to customers.
2. Data and Control Interactions: The POS system should be able to send and
receive data and control signals to the connected hardware devices. For example, it
should send product information to the barcode scanner for scanning, receive scanned
barcode data from the scanner, send print commands to the receipt printer, receive
status updates from the printer, send commands to open the cash drawer and receive
confirmation signals when the drawer is opened or closed.
3. Communication Protocols: The POS system should use standard communication

protocols to interact with the hardware devices. Common protocols used in POS
systems include USB, Ethernet, Serial (RS-232), and Bluetooth. The specific protocol
used for each device should be documented, along with any configuration settings or
requirements.
4. Device Configuration: The POS system should have the ability to configure and
manage the connected hardware devices. This may include setting up device-specific
parameters, such as baud rate for serial devices or IP address for network devices.
The system should provide a user-friendly interface for device configuration, allowing
users to easily manage and troubleshoot the connected hardware.
5. Device Compatibility: The POS system should be compatible with a wide range of
hardware devices from different manufacturers. It should support industry-standard
device drivers and APIs, ensuring seamless integration and compatibility with various
hardware components. The system should provide a list of supported devices and any
specific requirements or recommendations for hardware selection.
6. Plug-and-Play Support: The POS system should support plug-and-play

functionality, allowing users to easily connect and disconnect hardware devices
without the need for manual configuration or system restarts. The system should
automatically detect and recognize connected devices, and provide appropriate
configuration options and settings.
Rationale:
● Supported device types and interactions ensure that the POS system can
effectively communicate and interact with the necessary hardware components
to perform its functions.
● Communication protocols define the standards and protocols used for data
exchange between the software and hardware, ensuring compatibility and
seamless integration.
● Device configuration capabilities allow users to customize and manage the
settings of connected hardware devices, ensuring optimal performance and
functionality.
● Device compatibility ensures that the POS system can work with a wide range
of hardware devices, providing flexibility and choice for users.
● Plug-and-play support simplifies the process of connecting and disconnecting
hardware devices, enhancing usability and convenience for users.
4.3 Software Interfaces

1. Operating System: The POS system should be compatible with specific operating
systems, such as Windows, macOS, or Linux. The system should utilize the
appropriate system APIs and libraries to interact with the underlying operating
system, including file management, process management, and device drivers.
2. Database System: The POS system may require integration with a database
system to store and retrieve data, such as product information, customer details, and
transaction records. The specific database system, such as MySQL, PostgreSQL, or
MongoDB, should be identified, along with the version and any required configuration
settings.
3. Payment Gateway: The POS system may integrate with a payment gateway
service to process credit card transactions. The specific payment gateway, such as
Stripe, PayPal, or Square, should be identified, along with the version or API version
required for integration. The system should handle communication with the payment
gateway to send payment requests and receive payment confirmation or error
messages.
4. External APIs: The POS system may need to integrate with external APIs to
access additional functionalities or services. For example, it may integrate with an
inventory management API to update stock levels or a loyalty program API to track
customer rewards. The specific APIs, including their names, versions, and required
authentication mechanisms, should be identified.
5. Hardware Device Drivers: The POS system may require specific device drivers to
communicate with hardware components, such as barcode scanners, receipt printers,
and credit card terminals. The system should utilize the appropriate device drivers
provided by the hardware manufacturers or use standard protocols, such as USB or
Ethernet, to interact with the devices.
6. Messaging Protocols: The POS system may need to communicate with other
software components or systems using messaging protocols, such as HTTP, REST, or
MQTT. The specific protocols, endpoints, and message formats should be documented
to ensure proper communication between the POS system and external systems.
7. Reporting and Analytics Tools: The POS system may integrate with reporting
and analytics tools to generate sales reports, track inventory levels, and analyze
customer data. The specific tools, such as Tableau, Google Analytics, or custom
reporting solutions, should be identified, along with any required data formats or APIs
for data exchange.
8. Configuration Files: The POS system may use configuration files to store settings
and parameters that can be modified by the user or system administrator. The specific
format and location of these configuration files should be documented.
9. Shared Data: The POS system may need to share data across different software
components, such as product information, customer details, and transaction records.
The specific data structures, formats, and mechanisms for data sharing should be
defined, ensuring proper synchronization and consistency between the components.
It is important to refer to the documentation and specifications of each software

component, API, or library for detailed information on the protocols, data formats, and
integration requirements.
4.4 Communications Interfaces

1. Network Protocols: The POS system may require communication over network
protocols, such as TCP/IP, UDP, or HTTP. These protocols enable the system to send
and receive data between the POS system and other software components, such as
servers, databases, or external APIs. The specific protocols used should be identified,
along with any relevant message formatting requirements or standards.
2. Web Services: The POS system may need to communicate with web services to
exchange data or access external functionalities. The system should support web
service protocols, such as SOAP or REST, and adhere to any specific standards or
specifications required by the web services. The message formats, such as XML or
JSON, should be defined, along with any required authentication mechanisms or
security measures.
3. Email Integration: The POS system may require email integration for sending
receipts, order confirmations, or notifications to customers or store owners. The
system should support standard email protocols, such as SMTP or POP3, and provide
configurable email templates for generating email messages. Any security or
encryption requirements for email communication should be specified.
4. File Transfer: The POS system may need to transfer files, such as product
catalogs or sales reports, to external systems or devices. The system should support
file transfer protocols, such as FTP or SFTP, and define any specific file formats or
encryption mechanisms required for secure file transfer.
5. Data Synchronization: The POS system may need to synchronize data with other
software components or systems to ensure consistency and accuracy. The system
should define the synchronization mechanisms, such as real-time synchronization,

scheduled batch updates, or event-based triggers, and specify any data transfer rates
or latency requirements.
6. Communication Security: The POS system may require communication security

measures, such as encryption, authentication, or secure connections, to protect
sensitive data during transmission. The system should identify the specific security
protocols or mechanisms to be used, such as SSL/TLS, OAuth, or API keys, and define
any encryption algorithms or key management practices.
Rationale:
● Network protocols enable the POS system to communicate with other software
components or systems over the network, facilitating data exchange and
integration.
● Web services allow the POS system to access external functionalities or
exchange data with other systems using standardized protocols and message
formats.
● Email integration enables the POS system to send notifications or receipts to
customers or store owners via email.
● File transfer protocols facilitate the exchange of files between the POS system
and external systems or devices.
● Data synchronization mechanisms ensure that data remains consistent and
up-to-date across different software components or systems.
● Communication security measures protect sensitive data during transmission,
ensuring the confidentiality and integrity of the communication process.
5. Other Nonfunctional Requirements

5.1 Performance Requirements
1. Response Time: The POS system should have a maximum response time of 2
seconds for any user interaction, such as adding items to the order, processing
payments, Adding users, or generating receipts & reports, etc. This requirement
ensures a smooth and efficient user experience, minimizing wait times and increasing
productivity.
2. Concurrent Users: The POS system should be able to handle a minimum of 100
concurrent users across all branches without any significant degradation in
performance. This requirement ensures that the system can handle peak hours and
high customer traffic without experiencing slowdowns or crashes.
3. Order Processing Time: The system should process and confirm customer orders
and send the Order Receipt to the KOT user within 10 seconds of submission. This
requirement ensures quick order confirmation and minimizes customer wait times.
4. System Availability: The POS system should have an uptime of at least 99.9% to
ensure uninterrupted service availability. This requirement ensures that the system is
accessible to users at all times, minimizing downtime and potential revenue loss.
5. Data Synchronization: The POS system should synchronize data, such as product
updates, inventory levels, and customer information, across all branches in near
real-time. This requirement ensures that all branches have access to the most
up-to-date information, reducing errors and discrepancies.
6. Reporting Performance: The system should generate reports, such as sales

reports, inventory reports, and employee performance reports, within 30 seconds.
This requirement ensures that management can access critical information in a timely
manner for decision-making purposes.
Rationale:
● The response time requirement ensures that users can quickly and efficiently
perform their tasks, enhancing productivity and customer satisfaction.
● The concurrent user requirement ensures that the system can handle high user
loads during peak hours without experiencing performance issues.
● The order processing time requirement ensures that customer orders are
processed promptly, minimizing wait times and improving customer experience.
● The system availability requirement ensures that the system is accessible to
users at all times, avoiding potential revenue loss due to downtime.
● The data synchronization requirement ensures that all branches have access to
the most up-to-date information, reducing errors and improving efficiency.
● The reporting performance requirement ensures that management can access
critical information in a timely manner for decision-making purposes.
5.2 Safety Requirements

1. Data Security: The POS system should have robust security measures in place to
protect customer and business data from unauthorized access or breaches. This
includes implementing encryption protocols, secure login mechanisms, and regular
data backups. Compliance with relevant data protection regulations, such as GDPR or
PCI DSS, should be ensured.
2. Payment Security: The POS system should comply with industry standards and
regulations for secure payment processing, such as the Payment Card Industry Data
Security Standard (PCI DSS). It should support encryption and tokenization of
payment data, ensuring that sensitive information is not stored in an unsecured

manner.
3. User Access Control: The system should have role-based access control
mechanisms to ensure that only authorized personnel can access sensitive
functionalities or perform critical operations. This prevents unauthorized users from
tampering with system settings or accessing sensitive data.
4. Error Handling: The system should have proper error handling mechanisms to
prevent data corruption, system crashes, or loss of critical information. It should
provide appropriate error messages and notifications to users, guiding them on how to
resolve issues or seek technical support.
5. Physical Security: If the POS system involves physical components, such as cash
drawers or card readers, it should have appropriate physical security measures in
place to prevent theft or tampering. This may include secure mounting options,
surveillance cameras, or alarms.
6. Compliance with Regulatory Requirements: The POS system should comply

with all relevant local, national, and international regulations and standards related to
safety and security. This may include electrical safety standards, product labeling
requirements, or specific industry regulations.
7. Safety Certifications: The POS system may need to obtain certain safety
certifications, depending on the industry or location of operation. These certifications
ensure that the system meets specific safety standards and requirements set by
regulatory bodies or industry organizations.
Rationale:
● Data security requirements aim to protect sensitive customer information and

prevent data breaches or unauthorized access, ensuring customer trust and
compliance with data protection regulations.
● Payment security requirements ensure that payment transactions are processed
securely, protecting customer payment information and preventing financial
fraud.
● User access control requirements help prevent unauthorized access to sensitive
functionalities or data, reducing the risk of data breaches or malicious activities.
● Error handling requirements aim to prevent system failures, data corruption, or
loss of critical information, ensuring system stability and data integrity.
● Physical security requirements help protect physical components of the POS
system from theft or tampering, ensuring the system's availability and
preventing potential financial losses.
● Compliance with regulatory requirements ensures that the POS system meets
legal and industry-specific safety and security standards.
● Safety certifications may be required to demonstrate that the POS system
meets specific safety standards, providing assurance to customers and
regulatory authorities.
5.3 Security Requirements

1. User Authentication: The POS system should require user authentication, such as
username and password, to access the system. This requirement ensures that only
authorized individuals can use the system and access sensitive data.
2. Role-Based Access Control: The system should implement role-based access

control (RBAC), allowing different levels of access based on user roles. This
requirement ensures that users can only access the functionalities and data that are
necessary for their job responsibilities.
3. Data Encryption: The POS system should encrypt sensitive data, such as
customer information and payment details, during transmission and storage. This
requirement ensures that data is protected from unauthorized access or interception.
4. Secure Payment Processing: The system should comply with Payment Card
Industry Data Security Standard (PCI DSS) requirements for secure payment
processing. This includes encrypting payment data, tokenizing card information, and
complying with secure transmission protocols.
5. Data Backup and Recovery: The system should regularly back up data and have
mechanisms in place for data recovery in case of system failures or data loss. This
requirement ensures that data can be restored in the event of an incident.
6. Audit Trail: The POS system should maintain an audit trail of user activities,
including login attempts, data modifications, and system configurations. This
requirement enables tracking and investigation of any suspicious or unauthorized
activities.
7. Compliance with Data Protection Regulations: The system should comply with
relevant data protection regulations, such as the General Data Protection Regulation
(GDPR). This includes obtaining consent for data collection and processing, providing
data subject rights, and implementing appropriate data security measures.
8. Security Testing and Vulnerability Management: The system should undergo

regular security testing, including vulnerability assessments and penetration testing,
to identify and address any security vulnerabilities. This requirement ensures that the
system remains secure against potential threats.
Rationale:
● User authentication and RBAC requirements ensure that only authorized

individuals can access the system and its data, reducing the risk of
unauthorized access or data breaches.
● Data encryption requirements protect sensitive data from unauthorized access
or interception, ensuring the privacy and confidentiality of customer
information.
● Secure payment processing requirements comply with industry standards and
regulations, protecting customer payment information and preventing financial
fraud.
● Data backup and recovery requirements ensure that data can be restored in
case of system failures or data loss, minimizing the impact of potential
incidents.
● Audit trail requirements enable tracking and investigation of user activities,
facilitating accountability and detection of any unauthorized or suspicious
activities.
● Compliance with data protection regulations ensures that the system meets
legal requirements for data privacy and protection, avoiding potential legal
consequences.
● Security testing and vulnerability management requirements help identify and
address security vulnerabilities, ensuring that the system remains secure
against potential threats.
5.4 Software Quality Attributes

1. Usability: The POS system should have a user-friendly interface that is easy to
navigate and understand. It should require minimal training for users to effectively
operate the system. The system should also provide clear and concise instructions or
tooltips to guide users through different functionalities. Usability can be measured
through user surveys or usability testing, with a target satisfaction score of at least
80%.
2. Reliability: The POS system should be highly reliable, with minimal downtime or
system failures. It should be able to handle high transaction volumes without
performance degradation. The system should have a mean time between failures
(MTBF) of at least 10,000 hours and a mean time to repair (MTTR) of less than 1 hour.
3. Maintainability: The POS system should be easy to maintain and update. It

should have modular and well-documented code, allowing developers to make
changes or add new features without impacting the overall system functionality. The
system's code should have a maintainability index of at least 70, as measured by
static code analysis tools.
4. Portability: The POS system should be easily portable across different hardware
platforms and operating systems. It should support common industry standards and
protocols to ensure compatibility with various devices and peripherals. The system
should be able to run on at least three different operating systems, such as Windows,
macOS, and Linux.
5. Security: The POS system should have robust security measures in place to
protect sensitive data and prevent unauthorized access. It should undergo regular
security testing and vulnerability assessments to identify and address potential
security vulnerabilities. The system should have a security vulnerability score of less
than 5%, as measured by security scanning tools.
6. Performance: The POS system should have fast and efficient performance,
ensuring quick transaction processing and minimal response times. It should be able
to handle peak loads without significant performance degradation. The system's
response time for common operations, such as adding items to the cart or processing
payments, should be less than 2 seconds.
7. Interoperability: The POS system should be able to seamlessly integrate with

other systems or software, such as inventory management systems or accounting
software. It should support common data exchange formats and protocols to enable
smooth data transfer between different systems. The system should successfully pass
interoperability tests with at least two commonly used third-party systems.
Rationale:
● Usability requirements ensure that the system is easy to use and minimizes the
learning curve for users, enhancing user satisfaction and productivity.
● Reliability requirements ensure that the system is highly available and performs
consistently, reducing the risk of system failures or downtime.
● Maintainability requirements facilitate future system updates and maintenance,
reducing development and maintenance costs.
● Portability requirements enable the system to be used on different hardware
platforms and operating systems, increasing its flexibility and potential market
reach.
● Security requirements protect sensitive data and prevent unauthorized access,
ensuring the privacy and confidentiality of customer information.
● Performance requirements ensure that the system performs efficiently, meeting
user expectations for quick and responsive operations.
● Interoperability requirements enable integration with other systems, improving
overall system functionality and efficiency.
6. Other Requirements
1. Database Requirements:
● The POS system should have a secure and reliable database to store customer
information, order history, product details, and other relevant data.
● The database should be able to handle a large number of transactions and
provide efficient data retrieval and storage.
● The system should have proper backup and recovery mechanisms to ensure
data integrity and availability.
2. Internationalization Requirements:
● The POS system should support multiple languages to cater to customers and
admins from different regions.
● The user interface should be easily translatable and customizable to
accommodate different languages and cultural preferences.
● The system should handle different date and time formats, currency symbols,
and other localization requirements.
3. Legal Requirements:
● The system should comply with relevant data protection and privacy laws, to
ensure the security and confidentiality of customer data.
● The system should have proper user access controls and authentication
mechanisms to prevent unauthorized access to sensitive information.
4. Reuse Objectives:
● The POS system should be designed in a modular and scalable manner to allow
for future enhancements and reuse of components.
● The system should have well-documented APIs and interfaces to facilitate
integration with other systems, such as inventory management or accounting
software.
5. User Training and Support:

● The POS system should provide comprehensive user documentation and
training materials to assist admins in understanding and using the system
effectively.
● The system should have a dedicated support team or helpdesk to address any
issues or queries raised by admins or users.
6. Performance and Scalability:

● The POS system should be able to handle a high volume of concurrent
transactions without significant performance degradation.
● The system should be scalable to accommodate future business growth and

increasing transaction loads.
● The system should have mechanisms in place to monitor and optimize
performance, such as caching, load balancing, and database indexing.
7. Security Requirements:
● The POS system should have robust security measures to protect against
unauthorized access, data breaches, and cyber-attacks.
● The system should implement secure communication protocols, encryption
techniques, and user authentication mechanisms.
● The system should regularly undergo security audits and vulnerability
assessments to identify and mitigate potential risks.
8. Integration Requirements:
● The POS system should have the capability to integrate with other systems,
such as payment gateways, inventory management, or accounting software.
● The system should support standard integration protocols and APIs to enable
seamless data exchange and workflow automation.
9. Usability and Accessibility:

● The POS system should have a user-friendly and intuitive interface, with clear
navigation and a minimal learning curve.
● The system should adhere to accessibility guidelines and standards, ensuring
that users with disabilities can access and use the system effectively.
10. Error Handling and Logging:

● The POS system should have robust error-handling mechanisms to handle
exceptions and provide appropriate error messages to users.
● The system should log critical events, errors, and transactions for auditing and
troubleshooting purposes.
11. Reporting and Analytics:

● The POS system should have the capability to generate comprehensive reports
and analytics on sales, inventory, customer behavior, and other relevant
metrics.
● The system should provide customizable reporting options, allowing admins to
filter and analyze data based on specific criteria.
● The reports should be easily accessible and exportable in various formats, such
as PDF or Excel, for further analysis or sharing.
12. Mobile Compatibility:

● The POS system should be compatible with mobile devices, such as

smartphones or tablets, to enable mobile point-of-sale capabilities.
● The system should have a responsive design that adapts to different screen
sizes and resolutions for optimal user experience on mobile devices.
● The mobile app should provide similar functionality to the desktop version,
including product browsing, order processing, and payment options.
13. Offline Mode:

● The POS system should have an offline mode that allows admins to continue
processing transactions and accessing certain features even when internet
connectivity is temporarily unavailable.
● The system should synchronize data automatically once the internet connection
is restored, ensuring data consistency and accuracy.
14. Loyalty Program:

● The POS system should support the implementation of a loyalty program,
allowing admins to reward customers for their repeat business.
● The system should have the ability to track and manage loyalty points or
rewards, apply them to transactions, and provide reports on customer loyalty
and engagement.
15. Customer Relationship Management (CRM):

● The POS system should integrate with a CRM system or have built-in CRM
functionality to manage customer information, preferences, and interactions.
● The system should allow admins to capture and store customer data, track
purchase history, and provide personalized offers or recommendations based on
customer profiles like Hubspot, etc
16. Gift Cards and Vouchers:

● The POS system should have the capability to generate and process gift cards
or vouchers, allowing customers to purchase or redeem them as a form of
payment.
● The system should track the balance and usage of gift cards/vouchers and
provide reports on their sales and redemption.
17. Multi-Store Support:

● The POS system should support multi-store or multi-location setups, allowing
admins to manage and track inventory, sales, and other data across multiple
physical or online stores.
● The system should provide centralized control and reporting capabilities while
allowing individual store-level management.
18. Customization and Branding:

● The POS system should allow admins to customize the user interface, including
branding elements such as logos, colors, and themes, to align with the
company's visual identity.
● The system should also provide options for customizing receipts, invoices, and
other customer-facing documents.
19. Vendor Management:

● The POS system should have features to manage relationships with vendors and
suppliers, including tracking purchase orders, managing inventory
replenishment, and generating reports on vendor performance.
20. Offline Inventory Management:

● The POS system should have offline inventory management capabilities,
allowing admins to track stock levels, receive new inventory, and update
product information even without an internet connection.
● The system should automatically synchronize inventory data with the central
database once the internet connection is restored.

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Table of Contents

The primary objective of this system is to streamline the process of managing

Throughout this document, we will outline the specific requirements, functionalities,

1.2 Document Conventions

POS Point of Sale system

Payment Gateway A payment gateway is a 3rd party integration that

facilitates secure online payment transactions between

LAN Restaurants Local Area Network

GDPR General Data Protection Regulation

PCI DSS Payment Card Industry Data Security Standard

RBAC Role-based access control

1.3 Intended Audience

1. Developers: This document provides detailed technical specifications and

6. Documentation Writers: Documentation writers will find relevant information

1.4 Project Scope

The key benefits of implementing this POS system include:

The POS system will be developed as a web-based application, allowing users to

1. Restaurant Management System: The POS system will integrate with

Overall, the POS system will be a vital component of Resturant's restaurant

2.2 Product Features

3. Table Management: The system will facilitate efficient table management,

provide valuable insights into business performance, helping managers make

2.3 User Classes and Characteristics

2. Restaurant Staff (Servers, Cashiers, and Hosts):

2.4 Operating Environment

5. Security Considerations: The POS system should adhere to industry-standard

2.5 Design and Implementation Constraints

2. Regulatory Compliance: The POS system must adhere to relevant industry

5. Security Considerations: The POS system should incorporate robust security

6. Design Conventions and Programming Standards: If the customer's

2.6 User Documentation

1. User Manual: The User Manual provides comprehensive instructions on how to

3. Tutorials: To facilitate a smooth onboarding process and assist users in mastering

3. Video Tutorials: Selected tutorials may be available in video format, offering a

The user documentation will adhere to industry standards, ensuring clarity,

4. Frequently Asked Questions (FAQs): In addition to the user manual, online

5. Glossary of Terms: To assist users in understanding the terminology used in the

7. Contact Information and Support: To ensure that users have access to

8. Troubleshooting Guide: A troubleshooting guide can be included in the user

2.7 Assumptions and Dependencies

1. The availability and compatibility of third-party or commercial

3. Development environment: It is assumed that the development environment,

4. Operating environment: It is assumed that the operating environment, including

2. Availability of payment gateways: The integration of payment gateways with

4. Hardware and network infrastructure: The successful operation of the POS

4. Changes in technology or industry standards: The POS system's functionality

5. Budget and financial constraints: The successful development and

2.8 System Main Features:

3. Reporting and Analytics:

6. Reporting and Compliance:

7. Customization and Integration:

8. Security and Data Protection:

3. Functional Requirements Of the POS System:

Description The Admin authentication login is a feature that allows

The Admin authentication login ensures that only authorized

The development of the Admin authentication login feature for

3.1.2 User Stories

Title Sign In to the POS System

User Story Def. As a user, I want to be able to sign in to my account using my

● If I don't have access to the POS system - the system will

User Story Forgot Password

User Story Def. As a user, I want to be able to recover my password by providing

User Story Reset Password