Technical Senior

Vocational High
School
Livelihood
QUARTER

3 Local Guiding Services

Technical Vocational Education
LOCAL GUIDING SERVICES – Grade 11
Quarter 3 – Module 1: Explain Basic Concepts in Tour Guiding Services
Lesson 1 – Roles of a Tour Guide
First Edition, 2021

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Published by the Department of Education Division of Pasig City

Development Team of the Module

Writer: Mechelle P. Angustia
Editors: Maria Elizabeth N. Villabroza
Reviewers: Maria Elizabeth N. Villabroza
Illustrator: Name
Layout Artist: Name
Management Team: Ma. Evalou Concepcion A. Agustin
OIC-Schools Division Superintendent
Aurelio G. Alfonso, Ed. D.
OIC-Assistant Schools Division Superintendent
Victor M. Javena, Ed. D.
Chief - School Governance and Operations Division
OIC – Chief Curriculum Implementation Division

Education Program Supervisors

Librada L. Agon, Ed. D., EPP/TLE

Liza A. Alvarez, Science
Bernard R. Balitao, Araling Panlipunan
Joselito E. Calios, English
Norlyn D. Conde, Ed. D., MAPEH
Wilma Q. Del Rosario, LRMS
Ma. Teresita E. Herrera, Ed. D., Filipino
Perlita M. Ignacio, Ph. D., ESP/SPED
Dulce O. Santos, Ed. D., Kinder/MTB
Teresita P. Tagulao, Ed. D., Mathematics

Printed in the Philippines by Department of Education – Schools Division of

Pasig City.
 Local Guiding Senior
High
Services School

QUARTER 3

MODULE

1 Roles of a Tour Guide

Introductory Message
For the facilitator:

Welcome to the Local Guiding Services Self Learning Module 1 on Explain basic
concepts in tour guiding services - Roles of a Tour Guide!

This Self Learning Module was collaboratively designed, developed and reviewed by
educators from Schools Division Office of Pasig City headed by its Officer-In-Charge
Schools Division Superintendent, Ma. Evalou Concepcion A. Agustin in partnership
with the Local Government of Pasig through its mayor, Honourable Victor Maria
Regis N. Sotto. The writers utilized the standards set by the K to 12 Curriculum
using the Most Essential Learning Competencies (MELC) while overcoming their
personal, social, and economic constraints in schooling.

This learning material hopes to engage the learners into guided and independent
learning activities at their own pace and time. Further, this also aims to help
learners acquire the needed 21st century skills especially the 5 Cs namely:
Communication, Collaboration, Creativity, Critical Thinking and Character while
taking into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher

This contains helpful tips or strategies
that will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to
manage their own learning. Moreover, you are expected to encourage and assist the
learners as they do the tasks included in the module.

For the learner:

Welcome to the Local Guiding Services Self Learning Module 1 on Explain basic
concepts in tour guiding services - Roles of a Tour Guide!

The hand is one of the most symbolized parts of the human body. It is often used to
depict skill, action and purpose. Through our hands we may learn, create and
accomplish. Hence, the hand in this learning resource signifies that you as a
learner is capable and empowered to successfully achieve the relevant
competencies and skills at your own pace and time. Your academic success lies in
your own hands!

This module was designed to provide you with fun and meaningful opportunities
for guided and independent learning at your own pace and time. You will be
enabled to process the contents of the learning material while being an active
learner.

This module has the following parts and corresponding icons:

Expectation - These are what you will be able to know after completing the
lessons in the module

Pre-test - This will measure your prior knowledge and the concepts to be
mastered throughout the lesson.

Recap - This section will measure what learnings and skills that you
understand from the previous lesson.

Lesson- This section will discuss the topic for this module.

Activities - This is a set of activities you will perform.

Wrap Up- This section summarizes the concepts and applications of the
lessons.

Valuing-this part will check the integration of values in the learning

competency.

Post-test - This will measure how much you have learned from the entire
module.

EXPECTATIONS
At the end of the learning period, the student should be able to:

A. acquire an understanding of the key words tour, tour guiding and tourism;
B. discuss the roles of a good tour guide; and
C. create an infographic showing the qualities and characteristics of a tour
guide.

PRETEST

Directions: List down 10 places in the world that you want to visit and give a brief
reason why.

10

RECAP
Traveling is an activity done for varied purposes which means people travel for
different reasons. Some of these reasons are to enjoy new places or some might
travel because of work. Some may travel to establish a home different form where
they born in. The services of a tour guide contribute to the experiences of these
people during their travel.

LESSON
Everyone travels for various reasons: to learn about other cultures, witness breath
taking sights, or experience an adventure of a lifetime. Traveling has always
something in store for us. It does not only expose us to the reality of life, but also
helps us gain a fuller understanding of the world we live in. When we tour to a
particular place, we appreciate its beauty and learn through interactions with other
people and things that we see.

The word “tour” is coined from the Latin word tornare and Greek word tornos,
meaning to circle around, the word “tour” means to come back to the point of
origin after going to a destination elsewhere (Theobald 1998). In tourism, the word
“tour” refers to the activities of people when they go through a place in order to see
and learn about it in person (Merriam-Webster Dictionary n.d.).

A tour guide is a person who guides people as they go through a foreign place to
help them gain better appreciation of the place and the interesting place to see
there. The tour guide likewise helps these people make efficient use of their time
during their tour. The Philippine Department of Tourism (1995) defines a tour
guide as “an individual who guides tourists, both foreign and domestic, for a fee,
commission, or any other form of lawful remuneration”. The Philippine Department
of Tourism recognizes tour guides who undergo proper training.

Tourism refers to a composite of activities of persons, services and industries that

deliver a travel experience. It includes all businesses that caters to the needs of the
traveling public – transportation and destination marketing firms (e.g., tourism
bureaus, tourism offices, convention bureaus and chamber of commerce.

Tour guiding therefore refers to the provision of professional service to interpret

the cultural and natural heritage of an area (World Federation of Tourist Guide
Associations n.d.).

In this sense, interpretation does not only refer to translation of information from
one language to another, but also the description of cultural and natural
attractions that help people gain better understanding and appreciation of such.

Roles of a Tour Guide

A tour guide plays important roles in tourism but what exactly are the tasks of a
tour guide? Surely knowing the basics are not enough. According to Australian
Government’s Job Guide, these roles include:

 meeting and greeting the tour participants upon arrival and facilitating
introductions;
 coordinating pre-arrange accommodation and transport and making sure
that tour participants are comfortable;
 coordinating pre-arranged tours including visits to local attractions, shops,
restaurants, etc.;
 leading tour groups and pointing out places of interest;
 preparing and presenting tour guide spiels called tour commentaries;
 researching and sharing general information about the city and/or country;
  attending to operational problems, such as booking errors and changes, lost
bags, or sickness and providing first aid if needed;
 preparing and submitting written reports of how the day’s tour turned out,
including financial report and other administrative work.

Qualities and Characteristics of an Ideal Tour Guide

Tour guides that stand out in the field are remembered by their clients long after
the tour is over. These are the guides who helped their guests create the memories
of a lifetime. The following are the qualities and characteristics that an ideal tour
guide possesses:
 Tour guides must be genuinely interested in the destination where they
practice.
 They must be mature, responsible, patient, tactful, and sensitive to different
cultures.
 They must have good communication skills, and be articulate, quick-witted,
organized, and healthy to cope with the physical demands of the job.
 A person who has an outgoing and approachable nature, enthusiastic,
proactive, and confident.
 He/she must have a pleasant professional appearance, is knowledgeable and
one who has good management and organizational skills.
 Tour guides must be authentic, have sense of humor and a charming
charisma, flexibility, and integrity in work.

You have to understand what it really means to be a tour guide and what the job
entails. There are a lot of things to learn both in theory and in practice.

Keep in mind
The task begins in identifying your competencies and objectives. What kind of guide should
you become and where do you want this job to take you?

ACTIVITIES

A. Infographic. Create a digital infographic showing the qualities and

characteristics of a tour guide. Digital Infographic must be colorful and must
reflect an ideal tour guide.

Rubric for Digital Infographic

CRITERIA 20 15 10 5 SCORE
The topic and Topic and Topic is given Topic and/or
 messages of
the but main
main ideas
infographic main ideas are ideas are
Content are absent or
are clear and clear. unclear or
very unclear.
easily lacking.
understood
The graphics All graphics
Most graphics
used relate to the Graphics do
represent the
Relevance represent topic but do not relate to
information
information not represent the topic.
appropriately.
appropriately. appropriately.
Color, shape, Color, shape,
Color, shape,
size, and size, and Color, shape,
size, and
arrangement arrangement size, and
arrangement
of graphics are eye arrangement
Visual are present
contribute catching and are
but do not add
meaning to contribute distracting or
to the
the overall some misleading.
information.
message meaning.
Is
The Is acceptably distractingly
Is attractive in
design/layout attractive messy,
Design / terms of
is neat, clear, though it may unattractive,
Layout design, layout
and visually be a bit or very
and neatness.
appealing. messy. poorly
designed.
There are
There are no There is 1 There are 2
more than 2
Grammar grammatical grammatical grammatical
grammatical
mistakes. mistake. mistakes.
mistakes.
TOTAL =

WRAP-UP

To summarize your learning for today’s lesson, complete this sentence, write your
answers on the spaces provided:

Today I have learned that tour guiding is

__________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

VALUING
 1. Are there any areas that you want to specialize on as a tour guide? What are
they and how would you acquire or develop the skills needed for them?

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

2. Among the tour guide traits mentioned in this lesson, what are the traits
that you already possess? What traits do you still need to work on?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

POST TEST

Directions: Unscramble the following words and write your answers in the space
provided.

WORD CLUE ANSWER

Comprised both by the
government and private sector
1. SMIOURT that includes all businesses
that cater to the needs of the
travelers.
The provision of professional
2. OUTR GNIUIGID service to interpret the cultural
and natural heritage of an area

3. STIOTUR Tour guide’s client

Activities of people when they
4. RUOT
go through a place

A person who guides tourists as

5. OURT IUDGE
they go through an attraction

KEY TO CORRECTION
PRETEST
Students answers may vary.
POSTTEST
1. TOURISM
2. TOURGUIDING
3. TOURIST
4. TOUR
5. TOUR GUIDE

References
Published Resources:
Eulalo Faith D., et al. “Local Guiding Services”. Vibal Group Inc., 2018. 54 - 55
Romero, Eloisa. “Local Guiding Services”. Rex Publishing., 2016. 2 - 4

For inquiries or feedback, please write or call:

Department of Education – Schools Division Office of Pasig

City

Caruncho Avenue, San Nicolas, Pasig City

Contact No.: (632) 8641-8885

Email Address: divisionofpasig@gmail.com