INFLUENCER: GROUP 3

GROUP MEMBERS
1. COMPASSIONATE CHINYERE AGATHA UMEAKUJI
2. FAITHFUL FAVOUR ITEOGU
3. STYLISH SERAH LAMECH
4. GREGARIOUS GODSWILL BASSEY
5. GALLANT GBONJUBOLA TAIWO
6. ORIGINAL OLATUNJI OLUWAPELUMI
7. REMARKABLE RUTH AKPAKA
In analyzing the video, several customer service and emotional intelligence lessons emerge,
showcasing the clerk's exemplary behavior in a challenging situation. Expanding on these
lessons can provide a more comprehensive understanding:

1. Customer Service Lessons:

Empathy:
The clerk's demonstration of empathy is a standout lesson. Understanding the importance of
meeting the guest's needs, the clerk provided personalized service and adjustments based on
individual concerns. Every interaction was characterized by a genuine understanding of the
guest's perspective, showcasing the significance of empathy in customer service.
Communication:
A customer-centric attitude was evident as the clerk anticipated the guests' needs and responded
with genuine care and concern. Effective communication, both verbal and non-verbal, played a
crucial role in establishing a positive rapport. This lesson emphasizes the importance of
understanding and meeting customer expectations through clear and empathetic communication.
Resourcefulness:
The clerk's quick and innovative solution to the customer's problem by offering his own room
demonstrates resourcefulness. This lesson highlights the importance of thinking outside the box
to find effective and creative solutions to challenges, ensuring customer satisfaction and loyalty.
2. Emotional Intelligence Lessons:
Self-Awareness:
The clerk displayed a high level of self-awareness, understanding his strengths and emotions.
This self-awareness allowed him to live authentically, with humility and integrity. The lesson
here is that recognizing one's emotions and strengths is crucial for building emotional
intelligence and navigating professional and personal relationships effectively.

Social Awareness:
The ability of the clerk to create and maintain healthy relationships with guests showcased social
awareness. This lesson emphasizes the importance of understanding others' emotions,
perspectives, and needs to establish positive connections, a key component of emotional
intelligence.
3. Johari Window Quadrant Application:
Open Area:
Both parties recognized the kind nature of the clerk. This open area in the Johari Window
represents information known to both the clerk and the guests.
Blindspot:
The guests identified the clerk as a potential future manager for their hotel, representing
information unknown to the clerk but known to the guests.
4. Key Lessons and Professional Application:
Kindness and Selflessness:
The key lesson learned revolves around the power of kindness and selflessness in a professional
setting. By putting the needs of others first, actively listening, and showing empathy, we can
create a positive and inclusive work environment. Balancing personal objectives with
compassion allows for effective advocacy and meaningful contributions to the team and
company.
In summary, the customer service and emotional intelligence lessons from the video provide
valuable insights applicable to various professional settings, emphasizing the importance of
empathy, effective communication, resourcefulness, self-awareness, and social awareness for
success in both customer interactions and workplace relationships.