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Conversation Script - Hotel

The document provides sample conversation scripts for checking into a hotel, including greetings, requesting a reservation, checking in with a passport, offering help with baggage, asking about amenities like breakfast and extra pillows, and checking out.

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Murilo André
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174 views3 pages

Conversation Script - Hotel

The document provides sample conversation scripts for checking into a hotel, including greetings, requesting a reservation, checking in with a passport, offering help with baggage, asking about amenities like breakfast and extra pillows, and checking out.

Uploaded by

Murilo André
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Conversation Script

Hotel
- Hi, good morning.
- Hello, good afternoon.
- Hey! Good evening.
- Have a nice day!
- Have a nice evening!
(do you speak) English?

I have a reservation for Mr./Mrs. Fulano  tenho uma reserva no nome de …


Attendant (receptionist) Guest (hóspede)
Name, please? Mrs. Follmann
What’s your full name? Ana Maria Rossetto Follmann
Can I see your Passport, Sure! There you go. (claro! Aqui está)
Mrs. Follmann.
Do you need help with your Yes, please. / No, Thanks.
baggage?

- Reception – recepção
- Lobby – Saguão da recepção
- Room – quarto
- Elevators – elevadores
- Hall – corredor
- Coffee lounge – área do café da manhã
- Restaurant – restarante

Guest (hóspede) Attendant (receptionist)


Is breakfast included? Yes/No
What time is the breakfast From 7AM to 11AM
served?
Can I have an extra pillow? Sure! I’ll send it to your room.
Can I have an extra blanket? Of course! No problem. I’ll send it to you.
I’m checking out OK
Did you take anything from No. Nothing.
the fridge?

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