I. INTRODUCTION (or purpose of the paper.

This opening part suggests acquainting the reader

with the topic or study)

Technology have been growing speedily, it is a trend that is always followed by people
around the world especially business organizations. Now, in order to survive and even have
a competitive edge in the market world, companies have been exerting so much efforts in
innovations. There are so much more hidden behind the word “Technology” and Xerox
Company have been consistently unfolding the mysteries with continuous research and
development.

II. ABOUT THE COMPANY (What kind of business is topic of this paper?) This part is usually
divided into various headings and sub-headings connected with different aspects of the
topic.
III. BEST PRACTICES (What are the best practices that the business is famous for?) It is usually
divided into various headings and sub-headings connected with different aspects of the
topic. Here are some articles to help you in knowing what best practices is.
https://www.infoentrepreneurs.org/en/guides/best-practice/
https://www.thealternativeboard.com/blog/best-business-practices

Best practices of an organization plays an essential role to its success. It is a driving force
of a company to move forward without getting lost from the principles they have at the
beginning of their journey in the business world. Various practices were adopted by
different companies and of course they were also able to be a pioneer on doing specific best
practices aligned on their company’s mission statement. Upon researching thoroughly about
the best practices that our chosen company which is the Xerox Company Holdings have, we
were able to find different best practices on different aspects of their company.

A. Best Practices within the Organization

First and foremost, to be able to be successful, the organization must

pay attention on how their organization will work, their direction, what they
want to achieve and how they are going to achieve their goals.

Below are Xerox’s Best Practices within the Organization.

a. Continuous Innovation
Of course, for the most cases, companies doesn’t want
to have a stagnant progress, with that, ever since the
foundation of the Xerox Company holdings, they
already have a desire to consistently introduce products
that is not only new but also expected to be a great help
to people’s everyday lives especially in an office. Xerox
believed that innovation is the key to creating a better
future, not only to their organization but to the world as
a whole. They never walked away from that vision, and
recently they have introduced a service that aims to
 make working easy and flexible, the “Distributed
Capture” by Xerox Capture & Content. To briefly explain
about this innovation, machines are connected in an
app where you can manage with ease every document
that is running around the company, for example you
can just scan the document, send it to the recipient you
intend to share the document with, all in a matter of
minutes and without physically mailing or transporting
it which will cost you time and money. In addition, it has
security features that secures the safety of the
document and the confidentiality of the information in
it. To further know about this service, you can check
Xerox Company’s website. https://www.xerox.com/en-
us

b. Flexibility
Not only that a company should be responsive, it needs
to be flexible to be able to adapt to changes that the
world has. Flexibility is more crucial to technology
companies because technology changes faster than a
blink of an eye. Xerox being one of the successful
technology-driven companies, practices flexibility and
integrates it with their products and services. Right
now, the world is in a pandemic, and it seems like
everything stopped but the technology. With this, Xerox
have been continuously researching and developing
products and services that satisfies customers’ demand
with the consideration of the safety of their employees
and their customers. For them, they have seen the
pandemic as an opportunity to make a big leap to being
a digital world where you can work efficiently with your
co-workers without compromising your own health. The
company also expects that a lot of things may happen
on their way to exploring the digital world,
nevertheless, with uncertainties being present, the
company will continue to seek the opportunities or
might as well create opportunities with every challenge
or problems they face as an organization and as a part
of the revolving earth.

c. Good Corporate Governance

Xerox commits to be a model of integrity among their
workers and to impose a good influence in the market.
With that in their mind, they make sure that the top
 management promotes integrity and is a model in
ethical behaviour. Xerox has their own Corporate
Governance guidelines that reflects their Board’s
commitment to continuous development of every level
of management inside the company. The management
also gives importance to every single worker may it be
any position, they value each and every single ideas
inside their corporation to ensure inclusiveness
throughout the organization. With good governance,
the company will be able to encourage every people to
do their best and have integrity in every work they do.
This will result to workplace harmony and consequently,
the successful growth and development of the business.

d. Ethics and Compliance Program

Xerox Company has this Ethics and Compliance Program
to ensure that every employee adheres to the Business
Ethics to reach the highest degree of ethical integrity.
This not only promotes good relationship between co-
workers but most importantly this impacts how a
customer sees the company and their decision to trust
their products and services or not. Reaching the highest
degree of ethical integrity leaves customers an
impression that this company is trustworthy and they
will believe that they work for the greater good of their
customers and the society itself. Additionally, Xerox
Company also have a committee that oversees the
employees’ compliance to ethical standard imposed by
the company along with the executives.

e. Health and Safety

One can’t succeed in the expense of their health and
safety. At Xerox, they don’t only aim to strive to be the
top company against their competitors but also strives
to be a company that cares for their employees and
most importantly their customers. For their employees,
they are working closely to create a workplace with less
injuries and risks. They maintain records about their
employees’ health and comfort in their workplace and
they use this to formulate solutions to lessen
unpleasant events that may happen in the workplace.
Also, as all organizations should have, Xerox makes sure
their workplaces are hazard-free and are well-prepared
whenever inevitable incidents like fire, earthquake and
 other natural disasters happen. For customers, they
provide safety sheets whereby instructions for safety
precautions are written and they made it accessible by
anyone. Not that their products are not safe, but there
are circumstances that are unavoidable with limited
knowledge, but by the safety sheets provided by Xerox,
their customers can minimize hazards from the
products they have acquired from Xerox Company
Holdings.

f. Supplier Relations
Having a good relationship with suppliers also
contributes to the success of a business. But good
relations is not enough to maintain the success that a
business have, their supplier must also align with the
core values of the business for example sustainable
development. Xerox sets standards when they are
choosing their suppliers, this practice ensures the
quality of their products and services, and because of
that they are able to satisfy customer demands and
even expectations. But Xerox of course, as mentioned in
the above practices doesn’t only focuses in quality
innovations but also sustainable innovations. They make
sure that their suppliers meets their standards to meet
the highest degree of customer satisfaction and
sustainability.

g. Diversity, Inclusion, and Belonging

Although we are in a time where equality is promoted,
we cannot deny that there are still discrimination may it
be gender, ethnicity, age or beliefs in workplaces but in
Xerox, they committed on respecting single employee
regardless of any societal status or identity. Women in
Xerox are also able to hold positions in top
management, they consider ideas and perspectives of
their employees from diverse ethnicities, they believe
that diversity among their employees helps the
company see different angles on every situations, that is
how they are able to understand the society they are
serving, also they make sure that no feels left behind,
they practice inclusion for employees to have the sense
of belongingness. Workers’ loyalty plays a role on an
organization’s success especially if they have the best
attributes as an employee, which greatly contributes to
 the growth of the company and to the ease of work in
the workplace.

h. Human Rights
Inclined in the above practice, Xerox Company respects
every human’s rights. They do not treat their employees
as mere workers but as human themselves that has
their own life, opinions, decisions and beliefs, of course
not compromising the harmony in the workplace.
Respect is an inevitable characteristic of a person or as a
company as a whole to maintain a good relationship
with the community they are in. If they are already
respecting the human rights of their employees, how
much more do they value the human rights of their
clients and customers? We can clearly see how Xerox
gives importance to creating a better world for
everyone, making them one of the most successful and
best companies to ever operate in this world.

B. Best Practices regarding the Environment

Striving to reach success and taking care of the environment goes hand
in hand. We cannot focus on the other while neglecting the other if we wanted
to be successful in the industry or in our business. Without the environment
that we have, the nature, we cannot survive or even have materials to produce
or conduct services. Businesses should bear in mind, even us ordinary people,
that the nature doesn’t need us but we need it, if we will not give it importance,
if we neglect on taking care of it, we might lose it, and consequently we’ll lose
everything we have even our lives. Therefore, before it is too late, we must
make a move to save the earth. With that in mind, there are companies that
work with great consideration to the environment. Among them is Xerox
Company Holdings that promotes sustainable innovations not only within their
corporation but also in the society. “Together we stand, divided we fall.” They
work hand-in-hand with their customers to exercise sustainability without
compromising productivity.

Xerox Company’s practices for the environment are as follows:

a. Environment and Sustainability

According to Xerox, sustainability is their way of

doing business. Ever since their company was
founded, their goals are aligned to preserving the
environment as well as the health and safety of
people. They strive to maintain their goal to do their
best to achieve their mission to preserve the
environment and enhancing the health and safety
of their employees as well as the community they
are in. Here, there are things that are already
discussed above and will still be discussed here to
further elaborate their intentions to take care of the
environment. They have six key areas that they
initiate to make a world impact: Carbon Footprint,
Paper, Clean Air and Water, Waste, Chemical
Management, and Health and Safety; all will be
discussed below:

i. Carbon Footprint
Xerox Company are doing initiatives to
reduce their use of energy and have a
goal to have zero carbon footprint in
the future. In fact, they already have
exceptional progress regarding this goal
of them. They have statistics about it
and information about this is accessible
by any person, to show transparency,
and to show that they religiously
conform to their goal.
ii. Paper
Paper have become a part of our daily
lives already, and because it was too
common to us, we often waste it but
Xerox as a company who is committed
to preserving the environment makes
ways to decrease paper wastes. Xerox
have a long-term goal to support a
sustainable paper cycle and minimize
environmental impacts without
neglecting to satisfy their customers’
demands. They also involve their
customers on their earth preservation
mission by encouraging them to
exercise earth-friendly working-flows,
they also launched a program with a
theme of “You print one, we plant one”
where every report of printing in a
paper they will plant a tree, to make
sure that resources will not run out and
at the same time, bringing back the
green earth back to life. Xerox have
more than this initiative through paper
 usage. They continue to come up with
ways to minimize wastes with their
products and services.
iii. Clean Air and Water
Xerox have been exerting efforts to
eliminate toxic materials in their
products as much as possible from the
process of manufacturing it to disposing
it. Xerox makes sure that their products
are produced according to their goal to
have sustainable development. Not
only in their internal processes that
they are strict on adhering to their
mission to be environment-friendly, as
mentioned earlier, they also makes sure
that their suppliers align with this goal
of them. They work with their suppliers
to maintain environmental
sustainability. This is a great practice in
business because this will result to
domino effect, they’ll be able to
influence others and the trend will
continue on and on. Through this,
sooner or later, we will all be able to
have fresh air and water as how we had
it before the earth was intoxicated by
various toxic chemicals.
iv. Waste
Xerox have been exercising Waste-free
factory for a long time already and still,
they continue to practice that. As the
time goes by, more and more ways are
introduced not only in their company
but also in the community are shared
regarding how to lessen the waste that
we leave in this earth, in fact, Xerox
have a vision of totally leaving no more
waste while still efficiently serving their
customers. They have implemented
programs and even joined alliances for
proper waste management and
minimization. They also encourages
people to recycle and reuse or at least
bring back to them things they have
 produced that already replaceable and
they’ll do the work on how to reuse or
recycle things. According to them, they
were able to prevent tons and tons of
wastes to reach the landfills, this is a
huge move to keep a clean and green
environment.
v. Chemical Management
Being a company that produces
different products that goes through
and uses chemicals, they have set
themselves to produce products that
are hazard-free and they give their best
to lessen the toxic chemical usage both
in their part and on the part where
clients and customers are already using
it. Along with this, we have mentioned
that they have standards on selecting
their suppliers, and as a condition to be
their supplier, supplier must comply
with their demand of less-chemical
usage as a part of managing their
chemical wastes. Xerox really is a
company that grows along with
maintaining environmental
sustainability.
vi. Health and Safety

Supplies Recycling

i. Best Practices with their Customers

Customer-driven
Corporate EH & S Policy
Product Accessibility
Citizenship News
Xerox Policy Positions

IV. REMARKABLE ACHIEVEMENTS (Based of your research and understanding. Define the
remarkable achievements of the business.) Write in chronological order the company
achievements on OM TQM.
V. CONCLUSION (Sums up the points made in the term paper and gives a strong answer to the
study.