1

Ministry of Higher Education and Scientific Research

DGET

ISET Zaghouan

Department: Economic Sciences and Management

Subject: Business English

Group: MQ 21

Correction

MQ 21 Online Activity 2
A B

1- The idea of following a designer’s intentions. =… a/ Fitness of the design

2- The work of making sure that the principles of b/ Quality system

quality are applied. =…
c/ Quality management
3- Approaching quality in a logical way. =…
d/ Customer satisfaction
4- Keeping customers happy. =…
e/ Conformity to specification
5- How good a design is for the purpose of the product
it relates to. =…

I/ Match ideas in column A with their references from column B.

Answer(s): 1 = e/2=c/3=b/4=d/5=a
II/ Select 3 pairs of synonyms and 3 pairs of antonyms from the list of words below.

outlet / purchase / stagnation/ wholesaler / point of sale / sell / producer / staff / fit / risk /
manufacturer / safety / retailer/ improvement / convenient / personnel

Synonyms Antonyms
1- Outlet = point of sale 1-Purchase ǂ sell
2- Manufacturer = producer 2-Stagnation ǂ improvement
3- Fit = convenient 3-Retailer ǂ wholesaler
4- Staff = personnel 4-Risk ǂ safety
 2

III/ Fill in each gap in the following paragraph with the suitable word from the alternatives

given below.

standards / apply for / fit for their purpose / accreditation / guidelines / documented agreements /
technical specifications
The firm has decided to apply for ISO 9000 as we believe it will help us to sell our products

more successfully in Europe. ISO have given us standards which we have to follow in every

area of the company. For example, we have documented agreements about how we monitor customer

satisfaction and technical specifications which we must meet in production. This will ensure that our

products are fit for their purpose. If we follow guidelines, we should achieve

ISO accreditation and all our hard work will have paid off.

Good luck.