Windows 8 and Windows Server Support Information

Overview

We have prepared the following Q & A to help you support your customers

that use KYOCERA printer drivers and utilities with Microsoft’s new operating

systems, Windows 8 and Windows Server 2012.

Topics

 What are Windows 8 and Windows Server 2012?

 Which KYOCERA printer drivers are compatible with Windows 8?

 Are there any known issues with KX DRIVER and KX (XPS) DRIVER for
Windows 8?

 Are there any known issues with GX DRIVER and GX (XPS) DRIVER for
Windows 8?

 Which KYOCERA utilities are compatible with Windows 8?

 Which KYOCERA drivers and utilities are compatible with Server 2012?

 Is PrintFleet supported in Windows 8 and Server 2012?

 Is FMAudit supported in Windows 8 and Server 2012?

 Are the Product Library CDs compatible with Windows 8?

 Which KYOCERA devices are compatible with Windows 8?

 Which drivers are included with Windows 8?

 What is Windows RT? Which drivers are compatible with Windows RT?

Appendix

 KYOCERA product upgrade instructions

 Inbox driver list (model support)

Page 1 of 14
Windows Support Bulletin
December 12, 2012
What are Windows 8 and Windows Server 2012?
Windows 8 is the newest version of Microsoft’s Windows operating system designed to
be used with a wider range of personal computers and devices, including desktops,
laptops, netbooks, tablets, and media center PCs.

Windows Server 2012 is Microsoft’s newest server platform that includes many new
features and enhancements for virtualization, networking, storage, user experience, cloud
computing, automation, and more.

Which KYOCERA printer drivers are compatible with Windows 8?

NOTE: KYOCERA recommends upgrading earlier versions of the KX DRIVER to KX
DRIVER 6.0 before upgrading to Windows 8.

 KX DRIVER 6.0 officially supports Windows 8. A web package for KX DRIVER 6.0
is available for distribution and for download through Windows Update.

 KX DRIVER 5.3 and earlier versions of the KX DRIVER are not compatible with
Windows 8. Upgrade your drivers to KX DRIVER 6.0 prior to the OS upgrade.

 GX DRIVER
o For Aquarius Series
 Aquarius MFP 1.0 v5.2.1718 and later is compatible with Windows 8.
o For earlier Models ( Orion GDI, Atlantis GDI etc)
 GX DRIVERs for Orion GDI and Atlantis GDI are not compatible.
 GX (XPS) DRIVER for Aquarius MFP 1.0 v3.0.1718 and later is compatible with
Windows 8.
 KX (XPS) DRIVER v1.2.3209 and later versions are compatible with Windows 8.
Releases before v1.2.3209 are not supported.

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Windows Support Information
KDA Technical 04/05/13
  KYOCERA and Triumph-Adler (TA) inbox drivers are compatible with Windows 8

(see the Appendix for model support). These drivers are XPS drivers and may not

support all advanced multifunction printer and printer options.

 PCL and KPDL mini drivers based on Microsoft's UNIDRV and PSCRIPT

technologies are self-signed and compatible with Windows 8, but must be

installed using the Windows Add Printer Wizard. These drivers are designated by

"PCL" or "KPDL" in their model names, as illustrated below.

 FAX Driver is compatible with Windows 8.1 A web package for the FAX Driver will

be available soon.

1
When using FAX Driver on Windows Server 2012 (x64), users may encounter a crash error after

selecting a device from the Print dialog or after clicking “Print”. A fix for this issue will be included in

future releases.

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  TWAIN Driver and WIA Driver are compatible with Windows 8.

KYOCERA Printer Driver Windows 8 Compatibility Chart:

Windows 8
Driver Version
Compatibility

KX DRIVER 5.3 All No

KX DRIVER 6.0 All Yes

KX (XPS)
v1.2.3209 and later Yes
DRIVER
Aquarius MFP 1.0
GX DRIVER Yes
v5.2.1718 and later
GX (XPS) Aquarius MFP 1.0
Yes
DRIVER v3.0.1718 and later

OS Inbox Driver All Yes

Mini Driver All Yes

1
FAX Driver 3.8.3222 and later Yes

TWAIN Driver 3.8.3222 and later Yes

WIA Driver 2.0.1513 and later Yes

Are there any known issues with KX DRIVER and KX (XPS) DRIVER for Windows 8?

For the KX DRIVER 6.0, there are two known issues:

 On Windows 8 x86, Security Watermark prevents all Microsoft Word or Microsoft

Excel documents from printing. This is due to architectural changes in Windows 8.

An updated driver will be available shortly.

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KDA Technical 04/05/13
  On Windows 8 x86 and x64, Application-based Profiles are not supported for

Microsoft Word and Microsoft Excel. This is due to architectural changes in

Windows 8, and Microsoft has informed us that this is a change by design.

There are also two IPP/IPPS-related issues with the KYOCERA printer drivers:
 KX DRIVER cannot be installed via IPPS port in Windows 8. An updated driver will

be available shortly.

 We are also investigating an issue that prevents multiple concurrent print jobs

from printing correctly when sent via IPP or IPPS.

For all KX DRIVER versions, there is a known issue for Smart Duplex printing. On a 64-

bit OS, Smart Duplex printing may not work with 32-bit applications such as Microsoft

Word and Microsoft Excel. We recommend installing the 64-bit version of the applications.

For KX (XPS) DRIVER, there is an issue that causes watermarks to not print correctly.
This issue has been resolved and the fix will be included in future releases. Users can
use KX DRIVER as a workaround.

Are there any known issues with GX DRIVER and GX (XPS) DRIVER for Windows

8?

All the printer drivers shipped with Windows 8, also referred to as “inbox drivers,” are
compatible, with exception to the drivers for the FS-1040 and FS-1060DN. If these drivers
get automatically installed through USB Plug and Play after connecting the devices to a
computer with Windows 8, users will not be able to print. The affected drivers can be
identified by the ‘KPSL’ name extension in the Windows 8 printer driver list (e.g. “Kyocera
FS-1040 KPSL”). Users will need to remove these drivers and install them with the GX
DRIVER or GX (XPS) DRIVER included in the Product Library CD 2.0 (and later versions).

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These updated drivers are also available through Windows Update. For more information,
refer to the Aquarius Printer service bulletin.

For GX DRIVER, there is a known issue that causes the Device Properties window to
crash after opening it for a selected device in File > Print. This issue has been fixed and
will be included in a future web package or CD release. The fix is included in the
v5.3.2309 web package, which is currently available (for printer models only).

For GX (XPS) DRIVER, there is an issue that causes watermarks to not print correctly.
This issue has been resolved and the fix will be included in future releases. Users can
use GX DRIVER as a workaround.

Which KYOCERA utilities are compatible with Windows 8?

KYOCERA Net Admin

KYOCERA Net Admin 3.0 is compatible with Windows 8 (see table below for supported
versions). However, it requires .NET Framework 3.5, which is not preinstalled on
Windows 8, and Microsoft advises against installing .NET Framework 3.5 manually.
Existing versions of Net Admin 3.0 with .NET Framework 3.5 that are already installed on
a PC will continue to work in Windows 8 after an OS upgrade. We will release a
standalone installer package for Net Admin that supports Windows 8 and includes .NET
Framework 4.0 later this year.

KYOCERA Net Admin 3.0 can be run in Microsoft Internet Explorer 10 if the compatibility
mode is enabled. It is not recommended to run it in Internet Explorer 10’s standard mode
at this time. You can find this setting in the Tools menu in the browser.

KYOCERA Net Viewer

KYOCERA Net Viewer 5.3 is compatible with Windows 8 (see table below for supported

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Windows Support Information
KDA Technical 04/05/13
versions). However, it requires .NET Framework 3.5, which is not preinstalled on
Windows 8, and Microsoft advises against installing .NET Framework 3.5 manually.
Existing versions of Net Viewer 5.3 with .NET Framework 3.5 that are already installed on
a PC will continue to work in Windows 8 after an OS upgrade. We will release a
standalone installer package for Net Viewer that supports Windows 8 and includes .NET
Framework 4.0 later this year.

KYOCERA Net Viewer 5.3 currently has two known issues on Windows 8 that prevent
anyone other than a PC user with local administrator privileges from performing firmware
upgrades and using Host Management features. As a workaround, users can log out of
Windows and log in again as an administrator to use these features.

KYOCERA Net Policy Manager

KYOCERA Net Policy Manager is compatible with Windows 8 (see table below for
supported versions). However, the server license and device licenses are deleted after an
OS upgrade. We strongly recommend saving all license information and backing up the
KNPM database and settings prior to upgrading to Windows 8, because this information
will be needed after the upgrade. All spooler jobs should be cleared and the spooler
process stopped before upgrading.

KYOCERA Client Tool

KYOCERA Client Tool is compatible with Windows 8, but may be unable to connect to the
device after installation via USB. This issue only happens once after installation, and will
not reoccur after the user has opened the Printer Properties dialog box or after printing a
document. We are working on this issue and will provide more information as it becomes
available.

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The following versions of KYOCERA utilities are compatible with Windows 8:

Utility Version
KYOCERA Net Admin 3.0.3006 and newer

KYOCERA Net Viewer 5.3.1809 and newer

KYOCERA Net Policy Manager 1.2.917 and newer

Which KYOCERA drivers and utilities are compatible with Server 2012?

KX DRIVER 6.0 is fully compatible. We recommend upgrading KX DRIVER 5.3 (and

earlier versions of the KX DRIVER) to KX DRIVER 6.0 before the upgrade to Windows
Server 2012.

KYOCERA Net Admin and KYOCERA Net Viewer are compatible. However, Net Admin
must be installed before the upgrade to Windows Server 2012 (see upgrade instructions
in the Appendix).

Is PrintFleet supported in Windows 8 and Server 2012?

Server 2012 support is currently being planned, with a target date of Q1 2013. It is not
advised to use PrintFleet with Windows 8. We are talking to the vendor and will provide
more information as it becomes available.

Is FMAudit supported in Windows 8 and Server 2012?

It is not advised to use FMAudit with Windows 8. We are talking to the vendor and will
provide more information as it becomes available.

Are the Product Library CDs compatible with Windows 8?

Product Library CDs for Alphard2 and later will officially support Windows 8. Earlier CDs
are not compatible.

Page 8 of 14
Windows Support Information
KDA Technical 04/05/13
KYOCERA utilities and drivers should be installed from the new web package and CDs
with Windows 8 support. Product Library CD/DVD releases with Windows 8 support are
planned for the following models:

Product Library CD/DVDs with Windows 8

Support
5thPlus models (A3, A4) / 5thPlus Asia models
Cassiopeia / Treasure
DolphinBasicPlus / DolphinNetPlus
Gemini Printer
Alphard
Gemini-HyPAS / Cygnus-HyPAS
Gemini-LED / Cygnus-LED
Discovery30/35
6thPrinter
Matsuri-HyPAS / Hanabi-HyPAS
Venus Printer
Aquarius Printer / Aquarius MFP / Aquarius Euro

Hornet3 (KX DRIVER only)

Jupiter

Which KYOCERA devices are compatible with Windows 8?

The Windows 8 hardware compatibility website lists all compatible KYOCERA printers
and MFPs: http://www.microsoft.com/en-us/windows/compatibility/en-
US/CompatCenter/ProductViewerWithDefaultFilters?TextSearch=KYOCERA

Which drivers are included with Windows 8?

The models listed in the tables in the Appendix are included on the Windows 8
Distribution Media (Windows 8 DVD).

What is Windows RT? Which drivers are compatible with Windows RT?

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Windows Support Information
KDA Technical 04/05/13
Windows RT is a special version of Windows 8 designed to run on mobile devices such
as tablets. Windows RT is comparable to a mobile operating system and does not include
all the features and capabilities available in Windows 8.

For printer drivers, Windows RT can only support the inbox drivers that come preloaded
with the operating system. Currently, the drivers for the Aquarius models are not
supported on Windows RT. KYOCERA Document Solutions is developing a driver that
can be installed on a PC and shared with RT devices. Detailed instructions will be
provided with the driver release.

Appendix

Page 10 of 14
Windows Support Information
KDA Technical 04/05/13
KYOCERA Product Upgrade Instructions

Upgrading KX DRIVER:

Upgrade earlier versions of the KX DRIVER to KX DRIVER 6.0 before upgrading to

Windows 8 or Server 2012. Please be aware that all printer driver settings (selected
output options, RAM disk, and profiles) will be reset during the OS upgrade.

For information about KX DRIVER upgrades in client-server environments, refer to SB-

KDDA-2012-4.

Upgrading to Windows 8 or Server 2012 with KYOCERA Net Admin 3.0:

1. Open the KYOCERA Net Admin login page in your Web browser.
<http://[server name or IP address]:7478/netadmin>
2. Log into the Administration console.
3. Open the Preferences menu and click Database backup. Database Backup will
appear in the right view.
4. Select Manual and click Create backup to start the Backup process.
5. Wait a few minutes while the backup file is created.
6. Open “C:\ KNetAdminBackup” folder (default backup folder) and locate the most
recent backup zip file. An example of the file name format is “backup-
1302169962015.zip”.
7. Remove KYOCERA Net Admin from Add/Remove Programs
8. Clean up PostgreSQL after Net Admin has uninstalled.
The user account that was created during installation must be removed. This can
be done by going to: Start\Control Panel\Administration Tools\Computer
Management\System Tools\Local Users and Groups\Users and then right-clicking
on the NetAdmin user and selecting Delete. The Postgres folder at C:\Program
Files\PostgreSQL or at C:\Program Files(x86)\PostgreSQL must also be removed.
9. Upgrade your operating system to Windows 8 or Server 2012.

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Windows Support Information
KDA Technical 04/05/13
 10. Install KNA server as default.
11. Log into the Administration console.
12. Open the Preferences menu and click Database restore.
Database Restore will appear in the right view. The “backup-1302169962015.zip”
file should be available in the Database Restore list view.
13. Select “backup-1302169962015.zip” backup file in the list view and click Start
Restore Process icon on the right toolbar.
14. Click OK on the warning message dialog to start the restore process.
15. Wait a few minutes for the restore to Net Admin.
16. When the restore process is finished, click Go to Login Page.
17. Log into the Administrator console and your data should be successfully restored.

Upgrading with KYOCERA Net Policy Manager:

Save all license information and back up the KNPM database and settings prior to
upgrading your OS, because this information will be needed after the upgrade. All spooler
jobs should be cleared and the spooler process stopped before upgrading.

Other Utilities:

.NET Framework 3.5 is required for all other utilities including Setup Tool, ID Register,
and earlier versions of FMU (releases before v3.0.1114). We are currently updating these
utilities to support .NET Framework 4.0.

There are no other special product-related upgrade considerations for Windows 8 and
Server 2012. However, we always recommend backing up all data and settings prior to
any OS upgrade. For Windows Server 2012, a clean installation is required for all drivers
and utilities after the server upgrade. Refer to the product installation guides for detailed
instructions.

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KDA Technical 04/05/13
Supported Inbox Drivers (Model Support)

KYOCERA XPS Class Drivers

Kyocera Color Enterprise XPS Class Driver
Kyocera Color Personal XPS Class Driver
Kyocera Monochrome Enterprise XPS Class Driver
Kyocera Monochrome Personal KPSL Class Driver
Kyocera Monochrome Personal XPS Class Driver

KYOCERA model-specific XPS Drivers

Kyocera CS 205c XPS Kyocera FS-1130MFP XPS Kyocera FS-C8650DN XPS
Kyocera TASKalfa 4500i
Kyocera CS 250ci XPS Kyocera FS-1135MFP XPS Kyocera KM-2810 XPS XPS
Kyocera CS 255 XPS Kyocera KM-2820 XPS
Kyocera TASKalfa 4501i
Kyocera CS 2550ci XPS Kyocera FS-1370DN XPS Kyocera LS-1028MFP XPS XPS
Kyocera CS 255c XPS Kyocera FS-2020D XPS Kyocera LS-1128MFP XPS
Kyocera TASKalfa 4550ci
Kyocera CS 300ci XPS XPS
Kyocera CS 300i XPS Kyocera FS-3040MFP XPS
Kyocera TASKalfa 4551ci
Kyocera CS 305 XPS Kyocera FS-3040MFP+ XPS XPS
Kyocera CS 3050ci XPS Kyocera FS-3140MFP XPS
Kyocera TASKalfa 500ci
Kyocera CS 3051ci XPS Kyocera FS-3140MFP+ XPS XPS
Kyocera CS 3500i XPS Kyocera FS-3540MFP XPS Kyocera TASKalfa 520i XPS
Kyocera CS 3501i XPS Kyocera FS-3640MFP XPS
Kyocera TASKalfa 5500i
Kyocera CS 3550ci XPS Kyocera FS-3920DN XPS XPS
Kyocera TASKalfa 205c
Kyocera CS 3551ci XPS Kyocera FS-3925DN XPS XPS
Kyocera TASKalfa 5501i
Kyocera CS 400ci XPS Kyocera FS-4020DN XPS XPS
Kyocera CS 420i XPS
Kyocera TASKalfa 552ci
Kyocera CS 4500i XPS Kyocera TASKalfa 255 XPS XPS
Kyocera TASKalfa 2550ci
Kyocera CS 4501i XPS XPS
Kyocera CS 4550ci XPS Kyocera FS-6525MFP XPS
Kyocera TASKalfa 255c Kyocera TASKalfa 5551ci
Kyocera CS 4551ci XPS Kyocera FS-6530MFP XPS XPS XPS
Kyocera CS 500ci XPS
Kyocera TASKalfa 6500i
Kyocera CS 520i XPS XPS
Kyocera TASKalfa 300ci
Kyocera CS 5500i XPS Kyocera FS-C2026MFP XPS XPS

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KDA Technical 04/05/13
 Kyocera TASKalfa 6501i
Kyocera CS 5501i XPS Kyocera FS-C2026MFP+ XPS Kyocera TASKalfa 300i XPS XPS
Kyocera CS 552ci XPS Kyocera FS-C2126MFP XPS
Kyocera TASKalfa 6550ci
Kyocera CS 5550ci XPS Kyocera FS-C2126MFP+ XPS Kyocera TASKalfa 305 XPS XPS
Kyocera TASKalfa 3050ci
Kyocera CS 5551ci XPS Kyocera FS-C2526MFP XPS XPS
Kyocera TASKalfa 6551ci
Kyocera CS 6500i XPS Kyocera FS-C2626MFP XPS XPS
Kyocera TASKalfa 3051ci
Kyocera CS 6501i XPS Kyocera FS-C5100DN XPS XPS
Kyocera TASKalfa 7550ci
Kyocera CS 6550ci XPS Kyocera FS-C5150DN XPS XPS
Kyocera CS 6551ci XPS Kyocera FS-C5200DN XPS
Kyocera TASKalfa 3500i Kyocera TASKalfa 7551ci
Kyocera CS 7550ci XPS Kyocera FS-C5250DN XPS XPS XPS
Kyocera CS 7551ci XPS Kyocera FS-C5300DN XPS
Kyocera TASKalfa 3501i Kyocera TASKalfa 8000i
Kyocera CS 8000i XPS Kyocera FS-C5350DN XPS XPS XPS
Kyocera CS 8001i XPS Kyocera FS-C5400DN XPS
Kyocera FS-1028MFP Kyocera TASKalfa 3550ci Kyocera TASKalfa 8001i
XPS Kyocera FS-C8020MFP XPS XPS XPS
Kyocera FS-1030MFP
XPS Kyocera FS-C8025MFP XPS
Kyocera FS-1035MFP
XPS Kyocera FS-C8500DN XPS Kyocera TASKalfa 3551ci XPS
Kyocera FS-1040 KPSL Kyocera FS-C8520MFP XPS
Kyocera FS-1060DN
KPSL Kyocera FS-C8525MFP XPS Kyocera TASKalfa 400ci XPS
Kyocera FS-1128MFP
XPS Kyocera TASKalfa 420i XPS

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Windows Support Information
KDA Technical 04/05/13