Dragos Trisca

dragostrisca92@gmail.com 0785719551 https://www.linkedin.com/in/dragos-trisca-531744153

With my diverse professional experience as a Technical Support Engineer Level 2, Data Sales Analyst, Order
Management/Customer Service Representative, and Credit and Collections Analyst, I believe I possess the
skills and expertise necessary to make a significant contribution to your team.
In my role as a Technical Support Engineer Level 2, I developed a deep understanding of complex technical
issues and demonstrated my ability to provide timely and effective solutions to customers. I am well-versed in
troubleshooting software and hardware problems, conducting root cause analysis, and effectively
communicating technical concepts to both technical and non-technical stakeholders.
As a Data Sales Analyst, I honed my analytical skills by gathering, analyzing, and interpreting sales data to
identify trends, forecast future sales, and develop data-driven strategies to optimize revenue generation. I
have a strong proficiency in data visualization tools and have effectively presented insights and
recommendations to senior management, contributing to informed business decisions.
During my tenure as an Order Management/Customer Service Representative, I consistently provided
exceptional customer service by managing and processing orders, resolving customer inquiries, and ensuring
on-time delivery. I am adept at navigating order management systems and maintaining meticulous attention
to detail to ensure accuracy and customer satisfaction.
Furthermore, my experience as a Credit and Collections Analyst equipped me with a comprehensive
understanding of credit risk assessment, managing customer credit limits, and negotiating payment
arrangements. I have a proven track record of minimizing bad debt and reducing outstanding balances
through proactive collections strategies and effective relationship management with customers.
I am confident that my technical acumen, data analysis skills, and customer service expertise.
Additionally, my strong communication and interpersonal skills enable me to collaborate effectively with
cross-functional teams and build rapport with diverse stakeholders.
I am highly motivated, and adaptable, and thrive in fast-paced environments where problem-solving and
multitasking are essential.