Dear Hiring Manager,

I am excited to submit my application for the Information Technology Team Member at Canadian
Musicians Co-operative. As a Senior Helpdesk Analyst with previous experience in IT Service Desk
at Proampac and CIBC, I am confident that my skills and experience will make me a valuable
addition to your team.

Throughout my career, I have gained extensive experience in incident management, problem

management, and change management. In my most recent position at Proampac, I was responsible
for managing the helpdesk team and resolving complex IT issues in a timely and efficient manner. I
worked closely with other IT teams to ensure that incidents were resolved and root cause analysis
was performed to prevent future incidents. Additionally, I was responsible for creating and
maintaining detailed incident reports for management review.

Prior to Proampac, I worked at CIBC as an IT Service Desk Analyst where I provided first-line
support for all IT-related issues for the bank’s employees. During my time at CIBC, I developed
strong customer service skills and was able to quickly diagnose and resolve a variety of technical
issues. I was also responsible for documenting all incidents and escalating any unresolved issues to
the appropriate teams.

In addition to my technical skills, I possess excellent communication skills and a strong ability to
work well under pressure. I am confident in my ability to effectively communicate with both
technical and non-technical stakeholders to ensure that incidents are resolved in a timely manner.

I am excited about the opportunity to join your team and contribute my skills and experience to
help improve your organization's incident management processes. Thank you for considering my
application.

Sincerely,
Shraddha Patel