JOHN
To obtain a challenging cybersecurity internship position in a high-quality,
ODURO
rbawuah@hotmail.com
571-290-8639
8199 Tis Well Drive,
Alexandria, VA 22306
Education:
The George Washington University
Bachelor of Professional Studies:
Cybersecurity
Expected:
August 2019 – May 2021
Northern Virginia Community
College
Associate of Applied Science:
Cybersecurity
Graduated:
January 2014 – May 2019
Network Engineering (Cisco) Certificate
January 2018 – December 2018
Network Administration Certificate
August 2016 – August 2017
Relevant classes:
Incident Response
Firewall, VPN, TCP/IP
Risk Management and Compliance
Computer Forensics
Cyber Law and Computer Crimes
Software Design
Objective:
fast-paced information security environment that provides opportunities to
make a strong contribution by utilizing and expanding upon related
education, skills, experiences, and capabilities while learning and applying
new work expectations.
Key Skills:
Strong service desk abilities Strong knowledge of TCP/IP suite
Vulnerability/Risk Deep understanding of Active Directory
Assessment
Understanding of Risk Proficient in MS Office 365 Suite
Management Framework
Professional Certificates:
EC – Council Certified Ethical Hacker V10 ITIL v3 Foundation CompTIA
Security+ CE CompTIA Network+ CE
Professional Experience:
IT Specialist – Student Trainee
U.S. Dept. of Health and Human Services – OIG
Washington, DC June 2019 – September 2019
 Developed an excel database for documenting OIG Components
Point of Contacts for IT infrastructure development project.
 Conducted asset management inventory for all agency IT devices.
 Performed various system support duties on Windows 10.
 Provided HSPD-12 helpdesk support to OIG in regard to USAccess
related requests.
 Administered PIV card certificate rekey, pin reset, and card update
activities.
Help Desk Analyst - Contractor
U.S. Equal Employment Opportunity Commission
Washington, D.C January 2018 – June 2019
 Administered tier 2 incident management/support using
ServiceNow Ticketing System.
 Managed user, group, and computer accounts in Active Directory
Enterprise.
 Troubleshoot Microsoft Office 365 Suite apps such as SharePoint
and Outlook.
 Configured and troubleshoot user modems, routers, and VPN
connectivity issues.
 Monitored, triaged, and reported malware infections on user
devices using Trend Micro Anti-virus software.
 Network printer maintenance and troubleshooting.
 Recognized for closing the highest number of incident tickets in
June 2018.
 Cyber Competition:
National Cyber League (NCL) 2019 Fall
Individual Game
October 2019 – November 2019
Employment Gaps:
Returned to school to complete academic
coursework:
October 2019 - Present
October 2017 - January 2018
Affiliations & Awards
Member - Phi Theta Kappa Honor Society,
NVCC Alexandria Campus.
NVCC Student Government Association
Service Award - 2014/2015.
IT Specialist – Student Trainee
U.S. Dept. of Health & Human Services - OIG
Washington, D.C June 2017 – September 2017
 Documented incidents and service requests using Switchboard
Ticketing System.
 Provided remote support for off-site users using LANDesk
Management Suite.
 Resolved network connectivity issues and ensure proper VPN
connection.
 Mediated user disputes and provided answers to phone queries
to meet service level agreement (SLA).
Help Desk Analyst - Contractor Inova Health System
Sterling, VA October 2016 – May 2017
 Performed tier 1 help desk support using ServiceNow.
 Troubleshoot Windows 7 workstations and network connectivity
issues.
 Provided EPIC configurations support and troubleshooting.
 Supported remote users using Citrix Receiver.

IT Specialist – Student Trainee

U.S. Dept. of Health and Human Services - OIG
Washington, D.C. June 2016 – September 2016
 Received and resolved tier 1 level incidents during the first call to
meet SLA metrics.
 Monitored Switchboard Ticketing System, unlock accounts and
reset passwords in Active Directory using NetIQ Domain
Resource Administrator (DRA).
 Performed various system support duties on Windows 7.
 Provided remote support for off-site users using LANDesk
Management Suite.
 Resolved network connectivity issues and ensure proper
connection.

Relevant Academic Projects:

Performing a Qualitative Risk Assessment for an IT Infrastructure
NIST Cybersecurity Framework Security Controls Assessment (SP 800-37
rev 2 and 53 rev 5)
Windows Server 2012 Vulnerability and Patch Management
Wireless Packet Analysis with Wireshark