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R電GION VII - CENTRAL VISYAS

SchooIs Division of Cebu Province

December 14, 2023

M田M ORAN DUM

S.2023

SUBM重SSION OF CL職NT SAT量SRACT案ON MEASUREMENT (CSM)

RESU重TS FOR F量SCAL YEAR 2023

To: Assistant SchooIs Divisio屯Superintendents

Public SchooIs District Supervisors

SchooI Principals/SchooI Heads

All Concerned Personnel

1. Attached herewi債I is the unnumbered memorandum from 壮しe O飾.ce of the

Undersecretary and Chief of Staff of the Department of Education, aS guidelines in償1e

CO皿Pliance of the Submission of Client Satisfaction Measurement Results for Fiscal Year
2023.

2. For infor皿a血on and strict compliance.

SENEN PRISC量LO
相当 P. PAUL重N, CESO V

School; Division Superintendent

. 」をレ, ’

SPPP /j cd

Address: IPHO BIdg., Sudlon, Lahug, Cebu Cjty

Telephone No.: (032) 424-9000

Email Add「ess: Cebu.province@deped.gov.ph`

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A甘rN 良禽g主の龍al珊・b贈c Assまstance ○○慨d王虹ato登S

Divisio組P調blic Assistance Coordinators

FRO M

霊はE瓦C宙ⅣE

Su曹 Administrative O縦cer

藍JAS
0組i ーCharge, O飽ce of the Director
Pub虹c A能追rs Service

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DAT田 December ll, 2023

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Rさ馳耽sめ鱒SeⅣices de観乳的d i調七血e DepE寄税能舞龍,s C血駐屯紺王細観象軸鞘c
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Dece鮒も紺蜜9タ釜0密3◆ 圏

to Memorandum Circ也ar 邸C) No- 2019-$綬章Å 龍1ed

This is pursuan七

今池やpお肌e融I G靴をde親密s oれA融東ed撮遥沼A班転鴫終耕勘搬融碓融貌拙技和魂r

No. 2019-002 0r祝e G撮る鹿親日s oれ沈e舟手車e耽e殖鋼壷の花餅椀合C議授乳室Cねの汚合rれ
Coガ肇諦観れCe Lu掬点字即鎚ねÅc古丑O32, 0髄鞘義治那飽勅締約e動sき辞耀0高唱

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雷噛輔
綿綱蹴駐

綴晦E繭輔船 穂録繭嘩Pines 鰭@DepEd_PH ∴㊨ www・de函gov・Ph

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統帥掘涌陸軍駒崎智胸蕗
麺増加舵同債鯛舶繭珊

劫s話合ss aれd軍師Cie寂Goひe朋耽e融Se庇e De海e掲蕪辞20鴫か蹴d砥

Iわや!鍋eれ訪tg融合s cz71。 RegL‘融oれS Which states that all govemme皿七ag蝕cies
shall submit their Client Satisfaction Measurement (CSM) report every year・

Additienally, A求船- Memorandum Circular (MC) No‘ 2022-05 ti岨ed {沌穣離es鋤

話は謝pお肌e面頑0れ卵履物柵oれ凌駕d C陵海蝕i寧舶cめれ脆as据e肌統覚ガpro融合s
the h紺monized CSM tool that w柵e調able govemment agencies to ass怠SS the overa皿

satisfactio調and鵬dback of their clie血s o虹也e service they ava組ed. The

implemen七ation of the CSM Fom was further蹄iterated in Dep闘through DM-

OU鱒ROD-2023-0930宙1ed筋珂鋼eれ触ioれザ鵬C猿融Sα軽舟cあれ脆a拙手鍋e庇
(CS賜Fb柵軌escrめe融g視e A融〇月ed靴やe Au枕o陶質ssued on July 12, 2023・

To証d in血e preparation of血e FY 2023 CSM Results, a11 concemed are reminded

Of血eあIlowi租g:

託. Res融s患血甜塵re印壷也触bo癌性蛤eX総抽証紬d癌em粗se訪ces s欝ec瀧d
in Armex Å of咄王亀me劇nOr組餌郷∴ Th会粥SerVices dedared i郷地e D印Ed

C班zen,s Ch紺t紺篤群e憲e舶批e ser壷篤S皿OSよC○皿皿On血合ach gov鯵m穏nCe

level.

b. Results sha皿 be culled from the ÅFrTAゼreSCribed CSM Form, a霊

implemented in D野Ed through DM-OUHROD-2023-0930・

圏

However, CSM resu庇s∴Obtalned from previous feedback forms, e.g・ Old

DepEd CCSS Form, may S宙ll be included ir口証やSubmission. Kindly refer to

the pr〇五d貴d ○○皿v合r$io強簸re鮭質侍me:

:P斑rVIOUS.C∴SMFORM ARTAトPRESCRIRED∴CS袖FORM∴
5-PointLiker亡Scale

5 Ouとsもan髄虹g Stron寮母Agree

4 VerySa珪s窟ed Agree

3 Sa上is五ed NeitherAgreenorDisagree

2 Uns如is静ed Disa蜜ree

1 P○○r StrongⅣD主sa甜ee

Serv王ceQuaユi匂Di馳e調S主on患

CoれS露e予参das砂Asれce軌おれas
門に)C○l偽飴やa証穐き猿pγeひわびs SQDO
蒋合dbacた_柚柵.
Responsiveness SQDl
R観i都⊃址吋 SQD2
AccessandF‘acilities SQD3
Communication SQD4

Comm踊融tiQ鵬D緬si〇時D印的的mp看軟,棚創場面o Av削りe′ Pasig C時16的

輔弼
華南p南贈鵬.弓0之) 6孤6033/ 633之王20

親船箪
鞠De網P時Pine。∴闘@de。edph輝nes ∴諦@DepEd_閥∴㊨ www・deped・gOV・Ph
 熱印融i叩買匝負的話頓融資
狙印劃曲的t頂く膜贈融沌靴

Costs SQ載き
S D6

工孤te如ty Åssurance 室QD7

O調亀come SQD8

c. The CSM Results sha11 cover feedback received from both online and hard

copies of the CSM Foms. O馳es that have not ys七encoded clie餌feedback

from the CSM For皿hard copies may u合e the templa憶that can be
C罵蹴球esult sTe膜 la亡e. Note
downloaded throu雲h the link:

血at the templa七e provided shall only be used i租temally by the

RO/SDO/school and shall not be submitted to血e PÅAC・

d∴rhe Regional Pub血o Åssistance Coordinators (RPACs) and Division Public

Assistance ’Coordinators (DPACs) sha11 be in重Charge∴Of gathering and

submi此ing血e CSM Results缶om血e conbemed mits暮Thus, each RO and

SDO sha皿submit only g聖堂(1) Conso盤dated CSM Result (COVering a皿

concemed units) to the PÅAC. There sha]ユ1ikewise be only one (1) CSM

Result per schooL Amex B includes也e informafron needed for the report‘

e. only sub壷粥まo鵬to mÅC血rough the links pr①Vided sha11 be considered

i租cra舘駐函he聯ep撹乱wide FY 2023 CSM前や〇品

∴∴OFF重CE∴ ′言鵬紺難
’鞍oV捌き翻す息前日瑠 ∴LEVEL∴

ht士DS:/′bi七,lv/De13Ed2023CSMR0Å

.Accounting Section ・BudgetSection ●CashSection ●Curriculumand Leammg Management Division

Regio調証0親ce

抗癌)簿:/弗i描Ⅴ/勘隼聯Ed幾023CSMROB

'Human Resourceand 寄evel叩ment Divis ・Leg粗Uni七 筆的筏宙o虹鎖ユ Educators Åcademyoft血e P血批p平めes- Re唾OnalO範ce

Commu面caticms Divis手on, D印Ed Complex, MeraIco Avenue, Pasig City 16的

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丁e廟hone No∴ (02) 63150鵜/鍵321之0

納鋼船悠

鰯D。囲P廟煽∴鯛@depedph輔nes 轡@D箆pEd_PH ㊥ www.。eped.go画

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妙印即請脚章髄㊥竃甑融的請

・Poli呼,駁親nni調g andResearch Division

htt寄s://bi亀高/Dep穏d2023CSMRO」C

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●0縦ceofthe Regio虹al D王rector ●Personnel Sec亀o縄

虹的s://bit書中/Dep撞d2023C$既RO勘

●PublまcÅ観rs Unit ●Qu想i専 Assurance Division ●Rec寄rdsSec亀on

龍雄PS://めi亡.1v/De場Ed2023CS朗S勘OA

・B鴫dge亡U組証 書きashU勤王亀 'Informationand Cornmunications Tech紅olo謡rUnit ・しegalU轍it

h辞職S://bi七,lv/D細田d2023CSM$DOB

●○能。Ce①rthe Sch○○1sD料is王on Su貰e壷n転機den亀 'PersonnelUnit

Sch○○1s Divi登ionO範、Ce httos://bit,1v/De静駐d2023CSMSDOC

・Proper宵a鼠d Supply 'RecordsUnit ●Cur五culum Im封e脚entation D崩sion

h触3S://bi埴Ⅴ/Dep瑠d2023CS棚SDOD

●SGOD- Planningand Research Sec屯on 'SGOD-School 蝉乳櫨凄g税nent, 糊o櫨証〇五n富事and Ev丸ua丘on Sec屯Qn

SchooIsraxtemalS税vices) 班的藻://扇t.1v/De曾Ed2023CSMExtSchooIs

Sc玩○○ls(ln七e紬粗薄命rV王ces) h七t寄馨://bit.1v/De青田d2023CSMIntSch○○Is

Co間mu面catio競s D廟Sjon, D印軸Co州plex, Me「alco Aveれ雌, Pasig City 1600

丁亀厄phone No高0之〉総16033/ 6332120

重商隙
轍鮒蹴翁

購De囲Ph棚nes 陶@寄e画嘩P幅 蜜@D囲_PH ㊨潮w・deped・gOV・ph

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憩舞競闘青的洞門的極意面接
麺璽緋的融鎚鯛鵬頑的
場イ一一、,-一十-11-1-機-,「■・《-1吋叶・…叫一々′- ・、-・-… -…--.-… i-、-●・…-着…-…-青-…・矛か→裏岬-′- {.音}i-青→-農- 1-農-・←-音… - …-…、- …{・-叫-、、,1農、←)-- -仙… -〆- r〇 、-、賀賀-′…書画〆--i--賀---肌青-…賀… -▲1 …・…山一

景 R弘Cs, DPACs, and scfrooIs sha皿upIoad a Memorandum (Amex C) signed

by the Regio虹al Director / Scho。1s Division Superintendent / Schoo蝿ead

to ensure the tru血, aCCuraCy, and completeness of the CSM Resu鵬・

g・ Ema王l or hard cony submissions shall NOT be recorded by the PAAC・

Likewise, any misr印resentation, discrepaney’Or duplication in the data or

con程olidated sub壷ssion may result i凱tagging the RO / SDO/証hool as non-

compliant to this requlrement・

h. ROs, SDOs, and schooIs are not a皿owed to submi七their report directry to

the ARTA or any oversight agency・

It sha11 be highlighted that the submission of the CSM Report is also part of血e

A欝ney Accountab亜血es as stated in MC No. 2O23古址Ied "Gむをc!e祝es oれ椀e Grcr7?t

of the Performance置Based B弧us (P藍B) for FY 2023 Under Executive Order (EO)

No. 80事S, 2012 a龍d瑠0騨心霊01声. 2016.当馳鵬詰董贈鎚脂航幾組e悔龍頭㊧範専b宣$細事

垣e蜜斌櫨七〇で電柵惨瑠重雄裟移管駐韓,鑓°虹憾o埋担紬邸㌻的的㊨拙め糊i$扇や継萌せ中書C臆簿蝉
i畏卓種o珪W紺種e拙義t紅組e蕗㊦ぬ龍のm組側は哩等墓堅事迫臆音頭亀血e曾R重曹ayo畦臆

Likewise, all o組ces are reminded to safegrlard粗e so筑and hard copies of七he CSM

Forms and uphold integ垂y in粗e preparation of CSM Report since 4.8・2 of ARTÅ

MC 2O22-05 states that The ÅRTA reserves粗e right to request proofof the survey

resul七sクincluding the answered paper surveys and粗e Excel餌e of the aggregated

da‡ゴ’.

For more information, Please contact Ms・ Graz軸e Åme A・ Saricaユor Ms. Ariane

G. Llegado, PAS-PAAC, through the fo11owing‥

臼ma王l address: de edactioncenter

Phone numbers: 8638-7530, 8633- 1942

Viber mobile n調mber: 09672498552

Immediate dissemination of and strict cor:呼liance with this issuance is directed農

Enclosu購s:

Annex AこExtemal Services to be Reported for the CSM

Årmex B: Preparation of Co鵬olidated CSM Report

Annex C: Transmittal Memo Template

MC N0. 2019-○○2-A

MC No, 2022○○5

MC N0. 2023-1

DM-OU鱒ROD-2023-0930

Com胴囲融tio鵬D廟sio叫Dep的Co肌pI鍬, Mera妃o Av釦鵬㌔読聴務鱒二譲

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載脚両肌o買振禍的廟血勝
田印輝同朋的t巾章⑲同朋同州

Annex A: Extemal and Intemal Services to be Reported for the CSM

CSM Results shall be reported for both the extemal and intemal services specified

in Annex A of this memorandum. These services declared in血e DepEd Citizen’s

Charter represent the services most common in each govemance level. O縦ces shall

briefly discuss their response rate results and provide reason/s why certa王n

services were not o紺ered or why certain services had no/1ow CSM responses, aS

applicable.

Regional O純ces

E盤ternalServices InternalServices ROUnit

1.Certificationasto

AvailabilityofFunds Accounting
N/A Section
2.EndorsementofRequestfor
CashAllocationfromSDOs

3.DisbursementUpdating

4.Downloading/Fund
TransfersofSAROsreceived

fromCentralO縦ceto
SchooIsDivisionO珊ceand

ImplementingUnits

5.LetterofAcceptancefor
DownloadedFunds

N/A 6.ObligationofExpenditure
Budget Section

(IncurrenceofObligation

ChargedtoApprovedBudget
AllocationperGAARDand
OtherBudget

Laws/Authority)

7.ProcessingofBudget

UtilizationRequest&Status

(BURS)

1.PaymentofExtemal 8.HandlingofCashAdvances
andInternalClaims CaShSection

2.PaymentofObligation
3.AccesstoLRMDSPortal Curriculum

4.ProcedurefortheUseof andLeaming
N/A
LRMDSComputers
Manage皿ent Division

9.RewardsandRecognition
N/A Human Resourceand

Communications Division, DepEd CompIex, Meraico Avenue, Pasig City 1600

摘輔
Telephone No,: (02) 6316033/ 6332120

M創輪掃ÅG

翻DepEdPhiIip.ines 田@d。P。d。hiIippines 艶@DepEd_PH ㊨ www・deped.gov・Ph

 歎印面It帥買り扉駒崎か録脇

田印碑的加か軍御朋融的

Development Division

5.LegalAssistanceto 10.Processingof

Walk-inClients communicationreceived

6.RequestforCorrection throughthePublic

ofEntriesinSchool AssistanceActionCenter

Record (PAAC) LegalUnit

11.RequestforCert亜cationa-S
tothePendencyorNon-
Pendencyofan
AdministrativeCase
National
7.Recognitionof
Professional
Educators

DevelopmentPrograms Academyof
N/A
/Courses

thePhilippines 一Regionaユ 0飾.ce

8.IssuanceofForeign
TravelAuthority
O縦ceofthe
8.1.IssuanceofForeign

O組cialTravelAuthority N/A Regional

Director
8.2.IssuanceofForeign
PersonalTravel

Authority

9.Acceptanceof 12.ApplicationforLeave

Employment 13.ApplicationforRetirement

Application(Walk-in) /Survivorship/Disability
Benefit
10.Acceptanceof

EmpIoyment 14.IssuanceofCerti魚catefor

Application(Online)
Remittances

11.IssuanceofCerti宜cate 15.IssuanceofCerti血cateof

OfLastPayment EmpIoymentand/or
ServiceRecord

16.IssuanceofForeignTravel Personnel

Authority Section

16.1.IssuanceofForeign

O珊cialTra\γelAuthority

16.2.IssuanceofForeign

PersonalTravelAuthority

17.ProcessingofEquivalent

RecordForm(ERF)
18.ProcessingofStudyLeave

19.ProcessingofTer皿inal
LeaveBene宜ts

Communications Division, DepEd Compiex, Meralco Avenue, Pasig City 1600

繭聞
Teiephone No∴ (02) 6316033/ 6332120

」議州鵬確ÅG

配D。PEdPhiiippines 田@depedphiIippines 野@DepEd_PH ㊨ www"deped.gov.ph

 歎印面航重買振指揮喜〔朋血脇

田印洲的帥t巾書く節鵬面巾的

20・RequestforTransferfrom
AnotherRegion

21.Stoppage/Deletionof
DeductionsinthePayroll

(LoansandInsurances)

12.GenerationofSchool
IDsforNewSchooIs Policy,

and/orAddingor Planningand
N/A Research
UpdatingofSHS
Division
ProgramO餌ering
13.RequestforReverslOn
14.Publicassis七ance

(E皿ail)

15.Publicassistance PublicA紺証rs
N/A Unit
(HotlineandWalk-in)
16.StandardFreedomof

Informationrequest

17.Applicationfor 22.Applicationfor

Opening/Additional Establish皿ent,Merging,

OfferingofSHS Conversion,andNaming/

ProgramforPrivate RenaningofPublicSchooIs
SchooIs andSeparationofPublic

18.ApplicationforTuition Sch○○Is

andOtherSchooIFees

(TOSF),NoIncrease, Quaユi中 Assurance Division

andProposedNewFe義
ofPrivateSchooIs

19.IssuanceofSpeciaユ
Ordersforthe

GraduationofPrivate

SchooILearners

20.Certi鱒cation,

Authentication,and

Verification

21.IssuanceofRequested

Documents(CTCand
Records
Photocopyof
N/A Section
Documents)

22.IssuanceofRequested

Documents(Non-CTC)
23.Receivingof
Communication

24.ReceivingofComplaint

Communications Division, DepEd CompIex, Me「alco Avenue, Pasig City 1600

繭輔
Teiephone No∴ (02) 6316033/ 6332120

MÅ町案ÅG

朝DepEdPh輔nes 田@depedphiIippines ∴野@DepEd_PH ㊨ www.deped.gov・Ph

 ヾ惣し渋,‡孝〆

載印伽的o章章り扉酌鞠函顧
狙印的師部t寄書⑪抑制加地

’SchooIs Division O縦ces

Externa宣Services 案nterna宣Services SDOU調王t

1.ProcessingofORS

N/A 2,Posting/Updatingof BudgetUnit

Disbursement

3.HandlingofCash CashUnit
N/A Advances

4.UserAccount

Managementfor
Centra11yManaged

Systems
N/A
5.TroubleshootingofICT
Informationand Communications TechnoIogyUnit

Equipment

6.Uploadingof
Publications

1.RequestforCorrection 7.IssuanceofCert亜cate

ofEntriesinSchool OfNoPendingCase LegalUnit

Record

8.1IssuanceofForeign
O能cialTravelAuthority O縦.ceofthe

8,2.IssuanceofForeign SchooIsDivision
N/A
PersonalTravel Superintendent

Authority

2.Acceptanceof 9.ApplicationforERF

EmpIoymentApplication (EquivalentRecord

(TeachingPosition) Form)

3.Acceptanceof 10.Applica也onforLeave

EmpIoymentApplication 11.Applicationfor
Retirement
(Non-Teachingand
Teaching-related 12.IssuanceofCerti宜cate

Positions-(PrOmOtion OfEmployment

andentry)
13.IssuanceofService
PersonnelUnit
Record

14.LoanApprovaland
Verification

15.Processingof

Appointment(Original,

ReempIoyment,

Reappointment,
Promotionand

Transfer)

Communications Division, DepEd Compiex, Me「aIco Avenue, Pasig City 1600

Teiephone No∴ (02) 6316033/ 6332120

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16.ProcessingofTerminal
LeaveBenefits

17・RequestforCorrection
ofNameandChangeof
Status

4.Inspection,Acceptance, 18.Requisitionand
andDistributionof IssuanceofSupplies

Textbooks,Supplies, 19.Propertyand
Propertyand Supply

andEquipment EquipmentCleanmce
Signing

5.IssuanceofRequested
Documents(Non-CTC)
6.IssuanceofRequested
Documents(CTCand
Photocopyof

Documents)
7.Cert前cation,

Authentication,

Veri宜cation(CAV)

N/A RecordsUnit
8.ReceivingandReleasing
ofCommunicationand
otherDocuments

9.ReceivingofComplaints
againstNon-Teaching
Persこ)nnel

10.ReceivingofCompla王nts

aga王nstTeaching

Personnel(Mu地-Stage

Processing)

11.AccessingAva11able 20,ProgramWorkFIowof
LeamingResources Submissionof

fromLRMDSPortal Contextualized

12.BorrowingofLeaming LeamingResources
MaterialsfromLibraries 21.QuaユityAssuranceof
Curriculum Implementation Division

13.AltemativeLeaming Supplementa工y

System(ALS) LeamingResource
Enrollment

14.RequestforBasic 22.RequestforBasic

EducationData(from EducationData SGOD一

extemalstakeholders) (IntemalStakeholder) Planningand

23.RequestforDatafor Research

Section
EBEIS/LIS/NATand
PerformanceIndicators

Communications Division, DepEd CompIex, Me「aico Avenue, Pasig City 1600

綱田
Teiephone No.: (02) 6316033/ 6332120

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15. Issuance of Government

Permit, Renewal,

Recognition of Private

Sch○○Is

16, Issuance of Special

Orders for the

Graduation of Private
SGOD - SchooI

SchooI Learners Management,

17. Application for SHS N/A Monitoring, and

Evalu ati on
Additional Track/ Strand
Section
18. Application for Su皿mer
Permit for Private d

Sch○○Is

19. Application for No

Increase in Tuition Fee

20. Application for Increase

in ’I`uition Fee

Communications Division, DepEd Compiex, MeraIco Avenue, Pasig City 1600

Telephone No∴ (02) 6316033/ 6332120

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SchooIs

External Services Inte喜nal Services

1. Acceptance of Employment 1. Issuance of Special Order for

Service Credits and Cert沌cation

Application for Teacher I Position

(W alk- in) of Compensato宣y Time Credits

2・ Acceptance of E皿ployment 2. Laborato重y and SchooI Inventory

Applica也on for Teacher I Posi也on 3. SchooI Leaming and

(Online) D evelopment

3. Borrowing of Leaming Materials

from the SchooI Library/ Learrling

Resource Center

4. Distribution of Printed Self-

Leaming Modules in Distance

Leaming Modality

5. Enrollment (Walk-in)

6. Enrollment (Online)

7. Issuance ofRequested
Documents in Certified True

Copy (CTC) and Photocopy (Walk-

in)

8. Issuance of Requested
Documents in Certi鱒ed True

Copy (CTC) and Photocopy

(Online)

9. Issuance of SchooI Clearance for

different purposes

lO. Issuance of SchooI Forms,

Certi宜cations, and other SchooI

Permanent Records

l l. Public assistance (Walk-in/phone

Caユl)

12. Public assistance (email/social

media)

13. Receiving and releasing of

communica.tions and other

do cuments

14. Reservation Process for the Use

of SchooI Facilities

15. Request for Personnel Records for

Teaching/ Non-Teaching
Personnel

Communications Division, DepEd Compiex, Meraico Avenue, Pasig City 1600

Teiephone No言(02) 6316033/ 6332120

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Annex B: Preparation of Conso宣idated CSM Report

The CSM Report sha11 be culled fro皿the following sources:

-
ARTA-PreSCribed CSM Form, aS implemented in DepEd throu如DM-
OUHROD-2023-093O
-
Old feedba.ck forms, e.g・ DepEd CCSS Fom? PrOVided the results are

converted from the old to the new Likert Scale and SQD.

A. Total number of clients who completed the survey for FY 2O23

Report the total number of surveyed clients with complete transactions. A

transaction is considered complete when血e final step of血e service ava11ed

Of is accomplished・

Additionally, a11 concemed units sha11 ga血er a minimum number of CSM

responses based on 血e ARTA Sample Size Caユoulator:

https: /在invurLcom/CSMsamplesize・

O組ces shaH b正efly discuss their response rate results and provide reason/s

why certain services were not o節ered or why certain services have no/1ow

responses, aS apPlicable.

B. Tota賞number of transac憤ons for FY 2023

Report血e total number of transactions per service declared in the DepEd

Citizen,s Charter applicable to the govemance unit・

Kindiy note that血e number of transactions sha11 be greater血an the

number of surveyed clients or survey responses・

C. Res血t count ofSQD questions for FY 2023

Report the breakdown of the eight (8) SQD questions by result count・ Kindly

PrOVide a b正ef analysis of血e results.

D. Demographic pro捌.e

Report血e breakdown of址e client demographic based on血e following:

a, Age
i. 19 orlower

止. 20-34

i証. 35-49

iv. 50-64

Communications Division, DepEd CompIex, Me「alco Avenue, Pasig City 1600

Teiephone No.: (02) 6316033/ 6332120

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V. 65 orhigher

vi. Did not specify

b. Sex

i. Male

ii. Female

iii. Did not specify

C. Customer ’lype

i. Citizen

ii. Business

iii. Government

d. Region ofresidence

Kindly provide a b正ef analysis of血e results.

田. Count of Citizen,s Charter Responses

Report the breakdown of responses on the C誼zen?s Charter questions by

result count. Kindly provide a b正ef analysis of血e results・

a. Citizen)s Cha_rter Awareness

b. Citizen,s Charter Visib揖ty

C. Citizen’s Charter Helpfulness

F. Major or most co血mon ident髄ed feedback/concem血om clients

Report the summary of feedback from clients by identifying the most

frequent feedback or concems received for FY 2023.

Communications Division, DepEd CompIex, Me「aico Avenue, Pasig City 1600

Teiephone No.: (02) 6316033/ 6332120

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