BIBLIOGRAFIJA:

1. Milović B., Mašović S., Saračević M., Kamberović H.(2010). Information and communication
technology as a tool for establishing e-health, 10-th International Conference "Research and
Development in Mechanical Industry" RaDMI (2010) Donji Milanovac, Srbija, (Septembar, 2010)
ISBN: 978-86-6075-016-9 str.656-663.
2. Milović B. (2010). The Basic Reasons for the Failure of CRM Implementation, International Journal
of Management, The Great Management Guru, Vol.1, Issue No. 2010, ISSN 2231-0622, pp 23-27.
3. Milović B. (2011). The Basic Reasons for the Failure of CRM Implementation, Proceedings Eighth
AIMS International Conference on Management, IIM, January 1-4, 2011, Ahmadabad, India,
pp.2001-2005.
4. Milović B. (2011). Informaciono Komunikacionie Tehnologije u zdravstvu i u razvoju e-Health-a,
YUINFO (2011) – međunarodna konferencija o računarskim naukama i informacionim
tehnologijama Zbornik radova - CD, Kopaonik , Zbornik apstrakata ISBN: 978-86-85525-08-7,
str.154.
5. Milović B. (2011). CRM as a business strategy of the organization, Proceedings International
Conference "Economics and Management based on New Technologies" - EMoNT 2011, Kladovo,
Serbia, 12-15. June 2011, ISBN 978-86-6075-023-7.
6. Milović B. (2011)., Misunderstanding of the CRM Concept, Tenth Internatonal Conference on
Operations and Quantitative Management, june 2011, Nashik, India, Printed in Book of Abstracts p.
31.
7. Milović B. (2011). ,Information Tehnology as Precondition for CRM development, Tenth
Internnational Conference on Operations and Quantitative Managemenat, june 2011, Nashik, India,
Printed in Book of Abstracts p 31.
8. Milović B. (2011). Razlike između CRM i eCRM poslobne strategije, Zbornik radova Infoteh-
Jahorina, Vol 10, Elektrotehnički fakultet Sarajevo, mart 2011, str. 720-724.
9. Milović B. (2011). Internet as a Framework for the Development of e-CRM, Proceedings
International Conference "Economics and Management based on New Technologies" - EMoNT
2011, Kladovo, Srbija, 12-15. June 2011, ISBN 978-86-6075-023-7.
10. Milović B. ,Novaković N., Ilin Ž., Matković M.(2011) Informacione osnove za upravljanje
proizvodnjom zadravstveno bezbednog povrća, Međunarodni naučni skup: Mediteranski dani
Trebinje 2011, ISBN: 978-99955-664-2-5, str. 373-380.
11. Milović B. (2012). Aplication of CRM Strategy, Proceedings International Conference on
Technology and Business Management ICTBM-12, March 26-28. 2012: UOWD Dubai, pp 106-110.
12. Milović B. (2012), Establishing CRM in Small Enterprices, International Journal of Research in
Commerce, Economic & Management, Vol. 2 Issue No 2, ISSN 2231-4245, pp 18-22.
13. Milović B. (2012). Kompleksnost implementacije koncepta CRM, Zbornik radova Infoteh-Jahorina,
Vol 10, Elektrotehnički fakultet Sarajevo, mart 2012. str. 528-532.
14. Milović B. (2012). Role of CRM in Small and Medium Enerprises, Proceedings International
Conference on Technology and Business Management ICTBM-12, March 26-28.2012: UOWD
Dubai, pp 111-116.
15. Milović B. (2012). Upotreba Data mining-a u donošenju poslovnih odluka, Zbornik radova naučni
skup: E-društvo2012 - CD, Kopaonik mart 2012. str. 153-157. Zbornik apstrakata ISBN: 978-86-
85525-09-4 , str 53.
16. Milović B. (2012). Razvoj CRM-a malih preduzeća, Ekonomika, Društvo ekonomista Niš IV-VI
2012, broj 2 , ISSN 0350-137X str. 237-244. M 53.
17. Milović B (2012). Social Media and eCRM as a Prerequisite for Hotel Success, Management
Information Sistems, Vol. 7 (2012), No. 3, The Faculty of Economics Subotica and The Faculty of
Economics Informatics Bratislava, ISSN 1452-774X, pp 026-031.
18. Milović B, Milović M. Prediction and decision making in Health Care using Data Mining,
International Journal of Public Health Science (IJPHS) Vol. 1, No. 2, December 2012, ISSN: 2252-
8806, pp. 69~78.
19. Milović B, Application, Application of Customer Relationship Management Strategy (CRM) In
Different Business Areas, FACTA UNIVERSITATIS Economics and Organization, University of
Nis, Serbia, issue: 3 / 2012, ISSN 0354-4699, pages: 341-355., M 51.
 20. Milović B,(2013). Upravljanje odnosima sa kupcima kao preduslov uspeha u modernom
hotelijerstvu Zbornik radova Ekonomskog fakulteta Istočno Sarajevo, 2013, 7, ISSN: 1840-3557
str. 187-198.
21. Milović B, (2014). Upravljanje odnosima sa korisnicima (CRM) u visokom obrazovanju,
Nacionalna konferencija REINŽENJERING POSLOVNIH PROCESA U OBRAZOVANJU,
Zbornik radova, Čačak, oktobar 2014,
22. Milović B, Milović M, (2014). Razvoj menadžmenta odnosa sa pacijentima kao faktor konkurenske
prednosti zadravstvenih ustanova, Međunarodna naučna konferencija – Menadžment 2014, Zbornik
apstakata, Beograd 26-28.04.2014.
23. Milović B, Milović M, (2014). Razvoj menadžmenta odnosa sa pacijentima kao faktor konkurenske
prednosti zadravstvenih ustanova, (Z. Čekerevac, Ed.) FBIM Transactions, 2(2),214-223.
doi:10.12709/fbim.02.02.02.21, july 2014.
24. Milović B, (2014). Prednosti primene koncepta upravljanja odnosima sa kupcima (CRM) u
odabranim delatnostima poslovanja, Anali ekonomskog fakulteta Subotica, jun 2014. M53.
25. Milović B, Radojevic V, (2015). Application of Data Mining in Agriculture, Bulgarian Journal of
Agricultural Science® (BJAS) Volume 24 number 1, 2015.

Poglavlje u knizi:

1. Milovic B, Building and Development of Dairy “Dana” Brand, Information Resources Management
Association, Cases on Branging strategies and Product Development, (Sarma S and Singh S, ed),
IGI golobal Book, 2015, ISBN 978-1-4666-73963-9.

2. Milovic B, Developing Marketing Strategy on Social Networks, Global Observations of the Influence
of Culture on Consumer Buying Behavior(Sarma S ed), IGI Global, 2017. ISBN 978-1522527282