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    This document contains a summary of incidents reported over a two day period from January 28th to January 29th for the STOC project. It lists 5 incidents reported related to jobs and Salesforce with error codes. The incidents were assigned priorities and statuses. All incidents were resolved within the SLA time of 120 hours except one still in progress.

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    This document contains a summary of incidents reported over a two day period from January 28th to January 29th for the STOC project. It lists 5 incidents reported related to jobs and Salesforce with error codes. The incidents were assigned priorities and statuses. All incidents were resolved within the SLA time of 120 hours except one still in progress.

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    2 views5 pages

    Jira Search

    Uploaded by

    rajesh.raja
    This document contains a summary of incidents reported over a two day period from January 28th to January 29th for the STOC project. It lists 5 incidents reported related to jobs and Salesforce with error codes. The incidents were assigned priorities and statuses. All incidents were resolved within the SLA time of 120 hours except one still in progress.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    of 5

    Created on29 Jan 24 03:16 UTC

    Jira Site: https://borngroup.atlassian.net


    Jira Query:created >= 2024-01-28 AND created <= 2024-01-29 AND project = STOC AND issuetype = Incident AND st
    ND issuetype = Incident AND status in ("In Progress", Resolved) ORDER BY issuetype DESC, created DESC
    Issue Type Key Summary Priority Reporter Assignee APP SME ACreated
    Incident STOC-17858
    ERROR: JobP3 noreply@dSrireddy Pallavi 1/28/2024 20:41
    Incident STOC-17850
    ERROR: JobP3 noreply@dRajesh Raja 1/28/2024 11:27
    Incident STOC-17847
    ERROR: JobP3 noreply@dRajesh Raja 1/28/2024 11:13
    Incident STOC-17844
    Salesforce P3 noreply@dAzeemullah Nizamud 1/28/2024 5:23
    Incident STOC-17839
    ERROR: JobP3 noreply@dAzeemullah Nizamud 1/28/2024 2:41
    Updated Status Reported DTime to resSLA Time to first response
    1/28/2024 21:10 Resolved 119h 31m 3h 53m
    1/28/2024 14:49 Resolved 116h 37m 3h 57m
    1/28/2024 14:43 Resolved 116h 30m 3h 54m
    1/28/2024 5:29 In Progress 92h 37m 3h 54m
    1/28/2024 6:01 Resolved 116h 40m 1h 50m

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