Indeed, communication is a vital part

of being a team. However, there

are other people, besides your team,
you also need to communicate
with. These are the appropriate
sources. These are the people who
communicate relevant information
with you, such as requests,
commands, and inquiries.
A. INTERNAL SOURCES
- refer to the people who are
already inside or are already
part of your company that you
communicate with.
- This includes: Team Members
and
Supervisor/Department Head
B. EXTERNAL SOURCES
- refer to the people outside your
company you
communicate with.
- This includes: Suppliers, Trade
Personnel and Local
Government
✓ These sources can either play the
role of a sender or a receiver
of the message.
✓ Communicating effectively with
your team builds a happy and
healthy workplace.
✓ It makes the team more
efficient and the work easier for
everyone. Whether dealing with
agreeable or difficult
workmates, here are some tips to
ensure effective
communication.
a. Take responsibility and be a good
example
As the one who understands, take the
responsibility of being the
model of what you want your
members to be. Lead your team by
setting a good example.
b. Adjust
Learn how to adjust depending on the
personality of your
team members. Understand them by
observing both their verbal and
nonverbal cues. Their personalities
will affect how they would
respond and communicate.
c. Discuss communication issues
If there are problems in the workplace,
talk directly to the ones
involved. Avoid sharing stories to
those who are not involved in the
problem. Always talk things out and
never let conflicts pass without
talking about it.
UNIT 1: OBTAINING AND CONVEYING WORKPLACE COMMUNICATION

LESSON 1

Indeed, communication is a vital part of being a team. However, there are other people, besides your
team, you also need to communicate with. These are the appropriate sources. These are the people
who communicate relevant information with you, such as requests, commands, and inquiries.

A. INTERNAL SOURCES - refers to the people who are already inside or are already part of your company
that you communicate with. - This includes: Team Members and Supervisor/Department Head

B. EXTERNAL SOURCES - refer to the people outside your company you communicate with. - This
includes: Suppliers, Trade Personnel and Local Government

✓ These sources can either play the role of a sender or a receiver of the message.

✓ Communicating effectively with your team builds a happy and healthy workplace.

✓ It makes the team more efficient and the work easier for everyone. Whether dealing with agreeable
or difficult workmates, here are some tips to ensure effective communication.

a. Take responsibility and be a good example

As the one who understands, take the responsibility of being the model of what you want your
members to be. Lead your team by setting a good example.

b. Adjust

Learn how to adjust depending on the personality of your team members. Understand them by
observing both their verbal and nonverbal cues. Their personalities will affect how they would respond
and communicate.

c. Discuss communication issues

If there are problems in the workplace, talk directly to the ones involved. Avoid sharing stories to those
who are not involved in the problem. Always talk things out and never let conflicts pass without talking
about it.

d. Discuss rift among members

 If your team members have personal
issues with each other,
try to help in resolving it by listening
to everyone’s grievances.
Be sincere in talking to them. Make
your team members feel secure
in sharing problems to you. Mediate if
you can. Make sure to apply
your active listening and
understanding skills.
e. Keep a tight agenda
Always know what to talk about and
when to talk about these
things. Do not deviate from your
plans. Allot right timing for
everything. When in a meeting,
provide your team members a
detailed agenda of what you are going
to talk about.
f. Ask for questions from others
Check if things have been clear to
everybody. Encourage
them to ask questions and clarify
instructions.
✓ Communicating with bosses,
supervisors, and department
heads can be challenging especially if
you feel very inferior to
them.
✓ However, communicating with
them does not need to feel
challenging or intimidating.
✓ Here are some tips to help you
communicate with them
effectively:
• Go straight to the point. Do not
say unnecessary things.
Respect their time.
• Show numbers and visual
representations. When
presenting numbers to your boss, do
not just present them
in paragraph forms.
• Schedule your appointment. Do
not expect that they are
always ready for an ambush talk.
They are busy people
and their time is precious.
• Prepare your agenda. Before
speaking to your boss, plan
what you need to say. Make a list.
This will help you
remember all your concerns.
• Be solution-focused. When
consulting problems, always
have a solution in mind.
✓ Communicating with your
suppliers is as important as
communicating with your customers.
✓ It saves you from future problems
regarding the services and
products provided to you. Keep in
mind that you and your
suppliers need each other.
a. Specify what you want.
If you want a specific part of a
chicken, or a specific size of
a vegetable, say it to your suppliers.
Order exactly what you want
to get.
b. Avoid jargon
d. Discuss rift among members

If your team members have personal issues with each other, try to help in resolving it by listening to
everyone’s grievances. Be sincere in talking to them. Make your team members feel secure in sharing
problems to you. Mediate if you can. Make sure to apply your active listening and understanding skills.

e. Keep a tight agenda

Always know what to talk about and when to talk about these things. Do not deviate from your plans.
Allot right timing for everything. When in a meeting, provide your team members a detailed agenda of
what you are going to talk about.

f. Ask for questions from others

Check if things have been clear to everybody. Encourage them to ask questions and clarify instructions.

COMMUNICATING WITH A SUPERVISOR/DEPARTMENT HEAD

✓ Communicating with bosses, supervisors, and department heads can be challenging especially if you
feel very inferior to them.

✓ However, communicating with them does not need to feel challenging or intimidating.

✓ Here are some tips to help you communicate with them effectively:

• Go straight to the point. Do not say unnecessary things. Respect their time.

• Show numbers and visual representations. When presenting numbers to your boss, do not just
present them in paragraph forms.

• Schedule your appointment. Do not expect that they are always ready for an ambush talk. They are
busy people and their time is precious.

• Prepare your agenda. Before speaking to your boss, plan what you need to say. Make a list. This will
help you remember all your concerns.

• Be solution-focused. When consulting problems, always have a solution in mind.

COMMUNICATING WITH SUPPLIERS

✓ Communicating with your suppliers is as important as communicating with your customers.

✓ It saves you from future problems regarding the services and products provided to you. Keep in mind
that you and your suppliers need each other.

a. Specify what you want

If you want a specific part of a chicken, or a specific size of a vegetable, say it to your suppliers. Order
exactly what you want to get.

b. Avoid jargon

Jargon are words that only you and

those in your industry
understand. Make sure to give clear
instructions and clarify
whether your suppliers understand
them. For example, instead
of saying “I need a low-boy” say “I
need a refrigerator that can be put
under the counter."
c. Talk as if they are customers
Just like making sure to have
regular customers, it is also
important to make sure you have
regular suppliers. Maintain good
relationship with them. Talk to them
clearly, concisely, and politely.
d. Put things in paper
As much as possible, make
transactions between you and
your suppliers legal. Have contracts if
necessary. Write down your
agreements.
e. Communicate regularly
Once in a while, update your suppliers
whether they are still
operational or whether they still have
what you need. This will
save you from cramming on where to
find other suppliers when they
fail.

Trade personnel
- are people skilled in a specific
task.
- They provide services.
Maintaining constant
communication with them is very
important especially
when you depend on their services.
- Here are some tips to effectively
communicating with trade
personnel:
1. Be precise with what you want.
Most trade personnel
want to know what specific things
they need to do for you.
2. Ask them how much time is
needed to complete their
tasks.
3. Ask them what other things you
need to prepare in
advance.
4. Do not be too demanding. Know
their limitations.

✓ Communicating with the local

government, especially
regarding legal matters, can be
challenging.
✓ You need to go to different
stages and offices, and talk to
different people. However, there will
be instances wherein you
will be obliged to communicate with
them.
✓ Here are some ways on how to
communicate to local
government.
1. Be present in the different
events that the local
government is organizing to be
aware of the internal
processes that they do.
Example:
• Council annual planning
• Council consultations
• Other proposals
2. Directly talking to officials.
3. Monitoring of Local Government
performance.
Jargon are words that only you and those in your industry understand. Make sure to give clear
instructions and clarify whether your suppliers understand them. For example, instead of saying “I need
a low-boy” say “I need a refrigerator that can be put under the counter."

c. Talk as if they are customers

Just like making sure to have regular customers, it is also important to make sure you have regular
suppliers. Maintain good relationship with them. Talk to them clearly, concisely, and politely.

d. Put things in paper

As much as possible, make transactions between you and your suppliers legal. Have contracts if
necessary. Write down your agreements.

e. Communicate regularly

Once in a while, update your suppliers whether they are still operational or whether they still have what
you need. This will save you from cramming on where to find other suppliers when they fail.

COMMUNICATING WITH TRADE PERSONNEL

Trade personnel

- are people skilled in a specific task.

- They provide services. Maintaining constant communication with them is very important especially
when you depend on their services.

Here are some tips to effectively communicating with trade personnel:

1. Be precise with what you want. Most trade personnel want to know what specific things they need to
do for you.

2. Ask them how much time is needed to complete their tasks.

3. Ask them what other things you need to prepare in advance.

4. Do not be too demanding. Know their limitations.

COMMUNICATING WITH LOCAL GOVERNMENT

✓ Communicating with the local government, especially regarding legal matters, can be challenging.

✓ You need to go to different stages and offices, and talk to different people. However, there will be
instances wherein you will be obliged to communicate with them.

Here are some ways on how to communicate to local government.

1. Be present in the different events that the local government is organizing to be aware of the
internal processes that they do.
Example:
• Council annual planning
• Council consultations
• Other proposals

2. Directly talking to officials.

3. Monitoring of Local Government performance.

PRESENTING YOURSELF – VOICE

✓ VOICE is the sound produced by your vocal organs and it is affected by many factors such as pitch,
volume, rate, quality, etc.

✓ All these factors work together in order to deliver your message well.

Here are what you should consider in order to present your voice:

• Pitch – the highness or lowness of your voice

• Volume – how loudly or softly you should speak

• Rate – the speed of your speech

• Intelligibility – if the message is understandable

• Articulation – using the tongue, teeth, palette, jaw, and lips in order to produce vocal sound

• Pronunciation – form and accent of various syllable of a word

• Accent – Inflection, tone, speech habits of a speaker

• Vocal expression – variety in voice which can be an achieved by changing and appropriating the pitch,
volume, rate, as well as stressing certain words and phrases

• Monotony – should be avoided since it is lack of vocal expression. This occurs when there is just a
constant pitch, volume, and rate.

PRESENTING YOURSELF APPEARANCE

✓ APPEARANCE play a major role in communicating effectively.

o It can boost an employee’s confidence

o it can also represent the image of the organization or the industry where the employee works for
o maintains a good first impression; thus, it really is something that should not be overlooked.

Here are some tips in presenting a good physical appearance:

1. Consider the receiver of your message and the situation

• Always consider your audience and make sure that your appearance fit their expectations.
Dress appropriately. Doing so would increase your credibility in delivering the message.
2. Consider the topic and the purpose
• For example, the more serious your topic or purpose is, the more formal you should dress. If
there is also a set uniform for a specific situation, you should adhere to these rules.
3. Do not be over the top
• Too much of something is never admirable. For example, too much make-up or extreme
clothing may distract your audience instead of actually paying attention to you.

Answer the following to earn grades.

1. Give at least 2 tips on how you can communicate effectively on supervisor or company head.
2. They are the people who provide services. Maintaining constant communication with them is very
important especially when you depend on their services.
3. For you what is a good communication?
4. What is the difference between internal and external sources?
5. They are the people that can be challenging to communicate especially regarding legal matters.