Eaggrement Receipt

FRANCHISEE AGREEMENT – SAHAJ CENTRE
This Franchisee Agreement made on 01/12/23 at Kolkata
Between
Sahaj Retail Limited (SAHAJ), a Company incorporated under the Companies Act, 1956, having its
registered office at 45, Radhanath Chowdhury Road, Tangra Industrial Estate II Kolkata-700015
(hereinafter referred to as the "SAHAJ”) which expression shall unless repugnant to the context
hereof include its successors in title, legal representatives, permitted assigns) of the ONE PART.
And
M/S. SANTANU NATH having its Office/ place of business at
S / O : Sambhu Charan Nath , 916 , J , , N BOSE ROAD , KODALIA , Rajpur Sonarpur ( m ) ,

Kodalia , South 24 Parganas , South 24 Parganas , West Bengal , 700146 (Hereinafter referred to as “
FRANCHISEE known as SAHAJ MITR” / VLE (Village Level Entrepreneur)
which expression shall unless repugnant to the context hereof include its successors in title, legal
representatives, permitted assigns) of the OTHER PART.
Authenticated through eSigned using Aadhaar

Authenticated through (Leegality.com - UZIFFJt)
Leegality.com (UZIFFJt) Leegality.com (UZIFFJt)
Gopal Dalmia 1916705094953922
Sahaj Retail Limited
Date: Fri Dec 01 12:44:36 IST Date: Fri Dec 01 12:44:50 IST Date: Fri Dec 01 12:43:37 IST
2023 2023 2023
The Centre which will be run and operated by the Franchisee for delivery of services/products through
Sahaj Retail Network will be termed as ‘Sahaj Centre’.
WHEREAS SAHAJ is an implementation and executing partner in delivery of various G2C

(Government to citizen Services) and B2C (Non-Government) services to the citizens of India including
under various government projects participated under Bid or Tender and in delivering the services for
empowerment of rural lives across the States in India. The various G2C and B2C services undertaken by
SAHAJ in various States are delivered to the citizens through its own franchisee network, as Sahaj Mitr
(SM).
AND WHEREAS SAHAJ is an IT enabled Service Provider and is engaged in the business of delivery
of Services and/or Products through IT infrastructure and IT platform through which business is operated
in accordance with distinctive system and plan followed by the business of e-services utilizing and
comprising certain proprietary making confidential information, standards, techniques, projects,
packages, identifying schemes, management methods and standard operational procedure and has spent
considerable time, effort and money in development and implementation of the aforesaid business
activities carrying under the name of the franchisee who desires to obtain the benefit of working with
SAHAJ as a franchisee, to operate the Sahaj business under, “Sahaj Retail Ltd”.
AND WHEREAS, the franchisee desires to obtain the benefit of knowledge, skill, expertise and
experience of “Sahaj Retail Ltd.” and as a franchise to operate the said business of Sahaj in delivery of
services and products.
AND WHEREAS, Sahaj has established substantial reputation and goodwill and have acquired
intellectual property (IP) rights in the said business. Whereas the franchisee who desires to do the said
business has to maintain the identity and the reputation of the network being identified by its common
name and symbol “SAHAJ”.
AND WHEREAS the Franchisee who recognizes the benefit and desires to deliver the services have to
acknowledge the necessity of confirming the standard and the uniform system of the said business.
eSigned using Aadhaar

Authenticated through Authenticated through (Leegality.com - UZIFFJt)
Leegality.com (UZIFFJt) Leegality.com (UZIFFJt) 1916705094953922
Sahaj Retail Limited Gopal Dalmia
2023 2023 2023
NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:
1. Sahaj hereby grants right, license & permission to operate the SAHAJ Centre in geography as
allocated to the Franchisee for a period of five (5) years from the date of signing of this Agreement. T
hereof, the business system of delivery of services through IT enabled centre under its proprietary
marks in accordance with its system as implemented by Sahaj, unless earlier terminated pursuant to
this Agreement. The Agreement shall initially be for the period of 5 years and at the end of successful
completion of 5 years, the agreement may be extended by further period as decided by Sahaj or on
mutual agreeable term.
2. The franchisee has to meet the eligibility criteria as defined by SAHAJ for becoming a franchisee. The
franchisee will need
to complete the KYC formalities in case of Govt projects as per the Govt. CSC 3.0
eligibility criteria and for any other project or services as required , including Computer certification,
training certification as defined by SAHAJ both for Govt. and Non Govt. projects criteria.
3. The Franchisee shall display the name and logo as defined by SAHAJ project wise/service wise in
such a manner and upon such part or parts of the premises of the Franchisee as SAHAJ may from
time to time direct.
4. The franchisee shall be actively involved in branding of SAHAJ CENTRE and marketing process of
the given products and services and devise innovative methods for attracting more and more customers
to the centre. The franchisee shall also sensitize the citizens about the benefits from the SAHAJ
CENTRE and will promote the use of the same in its designated area through promotion, campaign,
and advertising. This activity is mandatory & obligatory on part of Sahaj Mitr/franchisee to remain &
continue in SAHAJ business.
5. SAHAJ agrees that all times during the continuance of this franchise agreement:
a. To permit the Franchisee to operate and promote the business under the trade name “SAHAJ
CENTRE” in accordance with the terms of this Agreements.
b. To provide to the franchisee with the entire know-how and assistance in carrying on the said
Business in delivery of various services and products.
c. To provide access to the Portal of SAHAJ to operate the business in delivery of products and
services and to operate through SKASH wallet developed by SAHAJ. The wallet developed by
SAHAJ is a closed loop wallet used in delivery of services of various third parties, as SAHAJ
is a facilitator and aggregator of services and products. Portal of Sahaj herein defined as a
website /app or any other digital communication mode which may be used by the customers to
avail various services provided by SAHAJ.
d. To roll out products and/or services from time to time through this centre as per specification
defined by Sahaj.
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e. Revenue sharing models will be intimated and implemented by SAHAJ to the Franchisee from
time to time for its various services/products. SAHAJ will be the final authority to decide on
the margin of products and services.
For the smooth implementation and functioning of SAHAJ business and to widen the
scope for delivery of products and services, SAHAJ will issue directions from time to time
and recommend changes/alter/amendments in the agreement.
In context to the above, SAHAJ reserves the right to make amendment changes/alteration
in the terms and conditions under this agreement, including transaction charges/fees/etc.
without any prior notice to SAHAJ MITR and all such changes/alterations/amendments
done earlier and upcoming shall be dealt as a part of this agreement and will be binding on
the SAHAJ MITR during the entire tenure of his/her engagement with SAHAJ. For
Government projects the Government guidelines will be applicable.
6. The Franchisee agrees at all times during the continuance of this Agreement:
a. The “SAHAJ MITR” is an exclusive trademark of SAHAJ as granted under this agreement
to be used exclusively within the specified territory. SAHAJ MITR is not to dispute or
impugn the validity of the said Trade Mark.
b. To comply with and follow exactly SAHAJ’s method of operating the said business and the
manner in which the same is to be carried on and not to use any additional trade name or
symbol and not to do or permit anything which is additional or not in accordance with the
system without prior consent by writing from SAHAJ and not to claim any right of
ownership to the Trademark of Sahaj.
c. To operationalize the centre, the franchisee shall provide such number of G2C Services
and/or such number of B2C services to the citizens / residents within a period of 30 days as
intimated by SAHAJ.
d. To ensure that adequate financial resources are available to the Franchisee by way of initial
investment and working capital and otherwise to ensure that the Franchisee is able to fulfill
all the obligations herein contained to do business under Sahaj.
e. To ensure that the Business conforms to other Business operated in accordance with the
system with regard to service and image of SAHAJ and the Franchisee acknowledging that
such conformity is of the utmost importance to the successful operation of the business and
the protection of the goodwill attaching to the Intellectual Property marks.
f. To engage such number of staff of skilled and competence that will be required for the
successful operation of this business and also to ensure that such staff including their time to
time replacement are trained in the system for carrying out SAHAJ business operation
effectively.
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g. To use only such letter heads, invoices, signs, display materials, promotional literature,
equipment and other items in connection with the business as shall be approved in writing by
SAHAJ and immediately to desist from the use or display of any signs materials or objects
as SAHAJ directs. Franchisee shall ensure to maintain proper management of the documents
received from the citizens record keeping in all aspect, for desired period, in well maintained
standard way/ sending of physical documents to the record keeping agency/ maintain track
record of documents/ postal / courier evidence etc. as per rules and regulations of Sahaj and
delivery of certificates/ cards to the citizens & records/ documents to the organizations.
h. The Franchisee shall have to procure the minimum required equipment and infrastructureas
specified by SAHAJ to ensure that the entire system works smoothly. All maintenance of
the machines and equipment for the term of the agreement and after that shall be borne by
the franchisee only.
i. Not to operate the business or any part of the system at any location other than the
premises/centre approved by SAHAJ.
j. Not to sell, assign, transfer, charge, hypothecation or sub-license the business and/or the
Trademark thereof, without the prior written consent of Sahaj in accordance with the terms
of this Agreement; The Sahaj Mitr ID and business of the franchisee can only be transferred
to his/her blood relation but with due prior approval of SAHAJ.
k. Not to render any service which does not conform to or conflicts with the standards
associated with SAHAJ or which SAHAJ does not approve;
l. Not to install or alter, erect or display any sign or other medium of advertisement whether
inside or outside the premises without seeking and obtaining the prior written consent of
SAHAJ.
m. Not to use or publish any advertisements, Signs, display board or other forms of publicity
whether or not relating to the business of Sahaj at premises unless the same is first been
submitted and accordingly approved by SAHAJ in writing.
n. Not to use any of the Intellectual Property as part of its corporate or business name other than
in accordance with the terms of this Agreement.
o. Not to use illegal version of computer software and/or the hardware in the computers to be
installed and operated in the SAHAJ CENTRE.
p. Shall be solely liable for any claim, monetary or otherwise arising out of any wrongful,
illegal or fraudulent act or wrongful use of the Portal and/or the Products/Services provided
by SAHAJ.
q. Franchisee agrees and assures that he shall strictly adhere to and comply with all the rules,
regulations, terms, conditions, instructions, directions, orders as received by him/her from
time to time from SAHAJ or from Govt. in case of any Govt. Project as the case may be in
any manner whatsoever.

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r. Franchisee shall neither become member nor conspire to form any association or forum or
group against SAHAJ for any reason without prior permission or approval of SAHAJ.
7. Franchisee shall pay a non-refundable registration fee to SAHAJ and a non-refundable joining fee as
applicable for each State, and the same shall be payable on signing of this agreement by franchisee.
The joining fee and registration fee may vary from State to State and from time to time, and the said
fees payable by the franchisee are for the purpose of utilization of SAHAJ’s Brand name, use of
SAHAJ’s infrastructure in delivery of products and services through SAHAJ’s Portal and e wallet.
The joining fee and registration fee are subject to State Govt. approval and guidelines in case of Govt.
projects. Franchisee shall pay a non-refundable amount towards “Portal Maintenance charges” with
different Options monthly/quarterly/half yearly/ annually. SAHAJ will charge Re. 0.01 to Rs. 1.00
minimum, depending on the different category this will increase or decrease per transaction on all
kind of services availed from its franchisees based on transactions, towards statutory compliance,
Training, capacity building, & CRM support, marketing and awareness campaigns, which are subject
to change from time to time without prior notices. Franchisee who is already active & running its
centre shall be liable to pay One Time Transition fee under this agreement wherever applicable.
8. Franchisee shall be liable to pay a onetime Refundable Security Fee/ Deposit wherever applicable.
The said security fee/ deposit shall be deposited in digital mode only. This security fee/deposit shall be
refunded by Sahaj in a period of three (3) months after termination of this agreement subject to the
realization of any amount payable to SAHAJ by the franchisee/ SAHAJ MITR, if any. Annually there
will be reconciliation and accounts will be settled accordingly.
9. Franchisee shall bear all the Capex and Opex expenditures/charges as may be incurred for keeping the
centre active and operationalize. SAHAJ shall in no way be responsible to pay and/or bear the said
Capex and Opex expenditures / charges on behalf of the franchisee.
10. Franchisee shall be liable to pay Infrastructure Support Fee to SAHAJ for keeping the standard of the
centre upto the mark by providing infrastructure support for the service provided by SAHAJ as per
Company’s policy.
For the smooth implementation and functioning of SAHAJ business and to widen the scope for
delivery of products and services, SAHAJ will issue directions from time to time and recommend
changes/alter/amendments in the agreement.
In context to the above, SAHAJ reserves the right to make amendment changes/alteration in the
terms and conditions under this agreement, including transaction charges/fees/etc. without any prior
notice to SAHAJ MITR and all such changes/alterations/amendments done earlier and upcoming
shall be dealt as a part of this agreement and will be binding on the SAHAJ MITR during the entire
tenure of his/her engagement with SAHAJ. In Govt. Project, Govt. guidelines will be applicable for
any changes/alteration of any charges/fees.

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11. Franchisee shall pay such amount of penalty as may be intimated by SAHAJ from time to time for the
franchisee or its centre’s non-performance, inactive (non-operational), negligence in performance,
deviation of service, overcharging for any service etc. If any Govt. Authority penalize and/or asks for
damages to SAHAJ for the non-performance of any Franchisee, the said franchisee agrees, assures and
liable to pay the said penalty/ damages to the said Authority or SAHAJ. This penalty provision will
also be applicable for Non-Govt. services as well.
12. SAHAJ reserves the right to forfeit such amount of deposit or money/ fees due for the reasons as
mentioned above and as per company policy or wherever Govt. projects are available in concurrence
with Govt. Guidelines.
13. Franchisee shall keep its SAHAJ centre Geo-tagged in the SAHAJ Website/server /Govt.
Website/Server so that the SAHAJ centre along with its location can be identified and ascertained by
any interested party concerned, whenever necessary or required.
14. Franchisee shall remit/transfer on a Daily basis all the money collected from customers into the
SKASH wallet from the sale of services and products.
15. All payments made to Franchisee shall be subject to deduction of Tax at source & such other statutory
deductions and applicable taxes as are applicable under any Act in India.
16. All payments/commissions to franchisee are to be made on a back to back basis i.e., after receiving
the respective payments or commission from third party (ies) by SAHAJ, for every services and
products. SAHAJ will not be held liable for any delay in payment of commission and charges if the
delay is from the Govt. departments/business associates or partners.
17. In the event of excess payment/short payment of TDS/GST the same shall be refunded/ recovered by
SAHAJ. SAHAJ also reserves the right to deduct the same from subsequent payments due to
Franchisee without prior intimation. In the event of excess payment/short payment made through
SKASH shall also be recovered /adjusted by SAHAJ without prior intimation.
18. SAHAJ may depute their Executive staff/officers/its authorized representatives to supervise, inspect,
audit and also guide and assist as the franchisee as and when required.
19. Franchisee will not accept Franchisee from any other competing organization to SAHAJ in the same
business or similar business for any territory without the express permission in writing from SAHAJ.
Franchisee shall operate its centre exclusively for SAHAJ and for no other entity in the similar
business. Franchisee is supposed to run SAHAJ centre in standalone mode; if found violating the
same, SAHAJ will stop Franchisee from using SAHAJ portal and Intellectual Property rights directly
and/or indirectly and Franchisee shall have to make a payment to the tune of Rs.10 Lakh as fine and
damages as estimated by SAHAJ without demurrer.

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Franchisee shall during the tenure of this Agreement or for a period of 12 (twelve) months following
the termination thereof, directly or indirectly, solicit or offer employment to any personnel of Sahaj
who was involved in the implementation or execution of this Agreement, and shall not employ or
contract in any manner with any such personnel of Sahaj, unless otherwise specifically agreed upon by
Sahaj.
20. SAHAJ is only an aggregator / distributor of product(s) / service(s) on behalf of its various service
provider(s). Therefore, SAHAJ shall not be liable / responsible for any defect / deficiency / delay /
damage(s) / losses to the customer / consumer for the product(s) / Service(s) of any third party or
parties.
Notwithstanding anything contained in this Agreement, liability of SAHAJ shall be limited (if
admissible) in the case of any mistake/act/omission/ commission by SAHAJ or its employee(s) /
representative(s) / agent(s) / contractor(s) up to the amount of net commission received. SAHAJ shall
also not be liable/ responsible in any manner for any third party claim.
21. Franchisee will not borrow or lend moneys or give guarantee or create any encumbrances on the
business in name of SAHAJ or assign or create any third party right or interest in the said business.
The rights given under this agreement is exclusively for the franchisee only.
22. Franchisee will not deal in cash with the employees/officers of SAHAJ and all transactions are to be
routed through Bank accounts, wallet, and by mode of cheque or demand drafts. Cash dealing is
strictly prohibited under any circumstances. If any franchisee is found to be dealing in cash with
SAHAJ representatives, SAHAJ will not be liable for any such transactions.
23. Franchisee will indemnify and always keep indemnified SAHAJ and its employees and Directors,
Partners against any loss, illegal activities done by franchisee, any act which is prohibited by law and
/or damage and/or any third party claim that SAHAJ may suffer, as a result of non-compliance or
breach of any of the terms of the said agreement and that of the SAHAJ franchisee business.
24. Use of Confidential Information: Franchisee agrees, unless required by law, not to make the
Confidential Information available in any form to any third party or to use the Confidential
Information for any purpose other than for the performance of the agreement between the parties.
Franchisee shall keep confidential all the details and information with regard to the scheme including
system facilities, operations, management and maintenance of the system facilities.
25. This above clause will not be construed to prohibit the franchisee to provide the information to the
Statutory Authority under any law with a written intimation from SAHAJ.
26. Franchisee agrees to hold each of the Confidential Information in confidence during the Term of the
Agreement and for a period of three (3) years after termination of the agreement.
27. Parties shall have the right to terminate this Agreement at any time, with or without cause, during the
Term of this Agreement upon thirty (30) days' prior written notice (the "Notice Period") to other party.
In case of any of the breach of clauses of this agreement, Franchise can be terminated on sole
discretion of SAHAJ and on immediate basis. The franchisee to indemnify for all losses or claims on
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SAHAJ for any breach of this agreement. That termination of this agreement shall be without prejudice
to any rights or liabilities accrued until the date of termination.
28. Upon the termination of this Agreement, Franchisee undertakes to:
a. Immediately discontinue and cease to use the trademark

, logo and other intellectual property of
SAHAJ and shall immediately hand over any and all copies or documentation of such
intellectual property; Upon termination, the franchisee to remove the brand and logo of SAHAJ
from the centre with immediate effect, failing which penalty may be imposed by SAHAJ, if
there is non-adherence to the agreement.
b. Return all equipment and materials held in the capacity as SAHAJ MITR;
c. Immediately return the confidential information belonging to SAHAJ.
d. Cease to promote, distribute, provide, market or advertise the Services available under SAHAJ;
and
e. Pay and refund all amounts as shall have accrued and become payable to SAHAJ as on the date
of termination, if any.
f. Not at any time to use or duplicate the Business, Business Processes, Portal and IT
infrastructure or the System or any part thereof of SAHAJ.
29. Franchisee to protect SAHAJ and its employees, Directors , Partners against any loss, claim, liabilities,
expenses or damages arising out of any crime committed by Franchisee via internet and computer
network during operation under this agreement, dealing particularly with infringements of Intellectual
Property and copyright, computer related fraud, protection of IT Infrastructure and data from any virus
attack, unauthorized access/ modifications/ deletion of data, child pornography, hate crimes and
violation of any network security.
30. Franchisee shall indemnify SAHAJ and its employees, Directors , Partners and hold SAHAJ and its
employees, Directors , Partners harmless from and against any and all claims, costs, damages, losses,
liabilities and expenses including lawyer costs arising out of or in connection with any act of
corruption including bribery, extortion, fraud, deception, collusion, cartel, abuse of the services,
embezzlement, trading in influence, money laundering, or any similar activity in relation to the
business operation
31. Non-operation of SAHAJ CENTRE – If a SAHAJ CENTRE is not being run by the Franchisee- Sahaj
Mitrs/ Village Level Entrepreneurs or remain non-operational for a period of 30 days from the date
approved by SAHAJ, a penalty of Rs. 200.00 per additional day of delay of not opening or running the
SAHAJ CENTRE will be imposed on the said SAHAJ MITR running the Centre. This penalty may
vary from state to state and territory wise.
32. Performance Clause:
a. On failure to achieve the benchmarked targeted numbers, SAHAJ will reserve the right to
levy a onetime non-performance charge @ Rs.1500/- valid for the next quarter. The onetime
charge will be deducted from the SKASH wallet as retention money without prior
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intimation.
b. The SM shall always maintain minimum balance in the SKASH wallet as mentioned or
updated in the link on the Sahaj Portal from time to time. In case of non-availability of
minimum balance, any recovery can be made from the SKASH of the wallet at a later stage.
c. In case the franchisee fails to meet the benchmarked numbers consecutively for two
quarters, SAHAJ reserves the right to terminate the agreement with immediate effect. On
achieving the next quarterly benchmarked numbers the 50% of the SKASH retention money
will add back to the Franchisee wallet. The balance 50% will be refunded after attaining the
subsequent quarterly benchmarked numbers target.
d. If the franchisee fails to perform its duty or achieve benchmarked numbers target in
Delivery of services or cannot maintain its SAHAJ centre properly to the satisfaction of
SAHAJ or cannot operationalize its SAHAJ centre, SAHAJ reserves the right to terminate
the agreement with immediate effect.
e. Franchisees are bound to provide receipt of service delivery charges; display & adhere to the
rates of services as determined by SAHAJ for B2C services and Govt. for G2C services.
f. Franchisee shall abide by and adhere to and comply with all the instruction including rates,
charts, brands etc. received from Sahaj or Govt. Franchisee shall not overcharge for delivery
of any services to any citizen. The Sahaj Centre shall function and remain operational on all
working days and such other day including the timing of operating the centre as per the
guidelines of Sahaj/Govt. guidelines.
g. Sales Force Clause:
The objective of SAHAJ MITR agreement is that the franchisee must perform various
marketing & other related activities and sell all available services & products. The
franchisee also need to identify minimum two resources before the agreement is entered
into. The resources can either be from family members, kin/kith who may be trained by
our alliance partners to become a very good sales force for SAHAJ or any professional
sales force. However SAHAJ reserves the right to provide them the required training
whenever there is a demand for that. The franchisee or the people associated with
Franchisee shall not be considered as employee of Sahaj at any point of time, and the
relationship is based on Principal to Principal basis.
33. Insurance:
SAHAJ Centre has to be insured and the entire expenses for getting the office and the
equipment insured including premium payment with Insurance Company shall be borne by the
franchisee. The policy and its renewal copies are to be forwarded to SAHAJ as part of compliance
on yearly basis.
34. Employee engaged or appointed by a franchisee and its related statutory responsibility has to be borne

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by franchisee only. Franchisee must file necessary compliance certificates regarding P.F., Gratuity,
and E.S.I. at regular intervals as may be applicable for its employees or manpower engaged by
him/her as per the statutory norms. Franchisee and/or any of its nominee/employee/agents/manpower
are not the employees of SAHAJ or under the payroll of SAHAJ in any manner whatsoever. There
shall be no liability on part of SAHAJ in respect to the franchisee in case of any personal injury and
damage to any real property and tangible personal property of the franchisee.
35. Any forbearance delay or indulgence by SAHAJ in enforcing any of the terms and conditions of this
Agreement shall not prejudice or affect the rights and remedies of SAHAJ hereunder, nor shall any
waiver of any breach hereof operate as a waiver of any subsequent breach and no waiver or variation
of any of the terms and conditions of this Agreement shall be valid or have any effect unless the same
be made in writing and signed by a representative of SAHAJ authorized for the purpose on behalf of
SAHAJ.
36. Any part of term or provision of this Agreement be declared by any court to be in conflict with the law
or unenforceable, the validity and enforceability of the remainder of the Agreement shall not be
affected thereby.
37. This Agreement, annexures, schedules together hereto, constitutes and contains the entire agreement
and understanding between the Parties with respect to the subject matter hereof and supersedes all
previous communications, negotiations, commitments, either oral or written between the Parties
respecting the subject matter hereof.
38. Either Party will not be liable to the other for any delay or failure to fulfill its obligations in
connection with its obligations under this Agreement where any such delay or failure is caused in
whole or in part by any Act of Terrorism, Biological or Chemical Contamination, pandemic,
epidemic, Nuclear Risks or Electronic Data loss, system failure , IT hardware or software failure
beyond the control of SAHAJ, or to the extent that any such delay or failure arises from causes beyond
its control, including, without limitation, fire, floods, acts of God, acts or regulations of any
governmental or supranational authority, war, riots or strikes. Party effected to serve notice on the
other party within 30 days from the first date of the event
39. Prior approval of SAHAJ will be required by the Franchisee to sell or transfer the Franchisee rights as
allocated through this agreement. The Franchisee has no right to change the location of his/her centre
or change his/her current business from the same location or sell his or her outlet /business except
with the prior written consent of SAHAJ. If a Franchisee fails to perform or fails to deliver products
and services or commits any breach of this agreement, SAHAJ reserves the right to change the
location of the centre and in case of Govt. projects, with necessary approvals from the State Govt., or
appoint a new franchisee at the said location or replace that existing franchisee centre with a new
franchisee and in case of Govt. projects, with prior intimation to the Govt. Authority whenever
required. For any non-performance or centre remaining non-operational for 30 days, security
fee/deposit of franchisee can be forfeited by SAHAJ without prior intimation.
40. This Agreement is governed by and is to be construed in accordance with the laws of India.

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41. Any suit, action or proceeding seeking to enforce any provisions of, or based on any matter arising
out of or in connection with this Agreement or the Transactions may be brought in a court under the
jurisdiction of Kolkata, India andeach of the Parties hereby consents to the exclusive jurisdiction of
such courts (and of the appropriate appellate courts there from). Notice in any such suit, action or
proceeding may be served on either Party at the address mentioned hereinafter without limiting the
foregoing, each Party agrees that services of notice on such party as provided in the instant agreement
shall be deemed effective service of notice on such Party.
42. Any claim, dispute or difference by any franchisee shall lie against the company only and not against
individual employees/officers/ representatives of SAHAJ.
43. In the event of any claim, dispute or difference arising out of or in connection with the interpretation
or implementation of this Agreement, or out of or in connection with any breach, or alleged breach of
this Agreement (hereinafter referred to as the “Dispute”) between the Parties hereto, then the Parties
shall attempt to resolve such dispute through mutual negotiations or understanding, failing which the
Parties shall subject themselves to binding under arbitration under a single arbitrator, to be appointed
by Sahaj at it's sole discretion. The arbitration proceedings shall take place in Kolkata. The arbitration
proceedings will be conducted in English. The arbitration proceedings shall be conducted in
accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended. Nothing
shall preclude any of the Parties from seeking interim or injunctive relief, or both, from a competent
court situated at Kolkata. The pursuit of interim of injunctive relief shall not be a waiver of the right of
any Party to pursue any remedy for monetary damages through the arbitration described hereinabove.
44. Unless otherwise provided herein or agreed to in writing by the Parties, all notices, requests or other
communications under this Agreement shall be in writing and shall be served or given to either Party
by sending it by registered/speed post, courier, e-mail, facsimile transmission or personally delivered
to the other Party at its address specified below:
The Parties under this Agreement shall be at the following address: -
SAHAJ RETAIL LIMITED FRANCHISEE / SAHAJ MITR
TANGRA INDUSTRIAL ESTATE S / O : Sambhu Charan Nath , 916 , J ,

, N BOSE ROAD , KODALIA ,
45,RADHANATH CHOUDHURY ROAD Rajpur Sonarpur ( m ) , Kodalia ,
South 24 Parganas , South 24 Parganas
KOLKATA ;700015
, West Bengal , 700146
seba.cybercafe.santanu@gmail.com

2023 2023 2023
45. AMENDMENT: SAHAJ only reserves the right to alter or modify any clause or clauses of the said
agreement without prior intimation and any such alteration, if made, shall be communicated to the
franchisee from time to time.
46. RELATIONSHIP: The name “SAHAJ MITR” is merely a name and the relationship between
SAHAJ and the franchisee is only a business relationship and on a Principle to Principle Basis.
47. Digital certified signature (DCS)- As per provisions franchisee must obtain Class II digital signature
for his official use & use it as & when necessitate during course of business, signing of all e-
agreements & concurrency of this agreement.
48. ELECTRONIC SIGNATURE AGREEMENT: By selecting the "I Accept" button, you are signing
this Agreement electronically. You agree your electronic signature is the legal equivalent of your
manual signature on this Agreement. By selecting "I Accept" you consent to be legally bound by this
Agreement's terms and conditions. You further agree that your use of a keypad , mouse or other device
to select an item, button, icon or similar act/action, or to otherwise provide SAHAJ Retail Ltd
instructions or in accessing or making any transaction regarding any agreement, acknowledgement,
consent terms, disclosures or conditions constitutes your signature (hereafter referred to as "E-
Signature"), acceptance and agreement as if actually signed by you in writing. You also agree that no
certification authority or other third party verification is necessary to validate your E-Signature and
that the lack of such certification or third party verification will not in any way affect the
enforceability of your E-Signature or any resulting contract between you and SAHAJ Retail Ltd. You
also represent that you are authorized to enter into this Agreement and that you will be bound by the
terms of this Agreement. You further agree that each use of your E-Signature in obtaining SAHAJ
services constitutes your agreement to be bound by the terms and conditions of the SAHAJ Disclosures
and Agreements as they exist on the date of your E-Signature.
49. CONSENT TO ELECTRONIC DELIVERY: Franchisee specifically agree to receive and/or obtain
any and all SAHAJ related "Electronic Communications" (defined below) via email/Portal flash. The
term "Electronic Communications" includes, but is not limited to, any and all current and future
notices and/or disclosures that various state laws or regulations require that SAHAJ provide to
franchisee, as well as such other documents, statements, data, records and any other communications.
Franchisee acknowledge that, for its records, franchisee is able to use SAHAJ Services to retain
Electronic Communications by printing and/or downloading and saving this Agreement and any other
agreements and Electronic Communications, documents, or records that you agree to using your E-
Signature. Franchisee accepts Electronic Communications provided via email/SAHAJ Portal as
reasonable and proper notice, for the purpose of any and all laws, rules, and regulations, and agree
that such electronic form fully satisfies any requirement that such communications be provided to the
franchisee in writing or in a form that franchisee may keep.
50. Franchisee/ SAHAJ MITR may download a copy of this agreement for his/her reference.
51. VALID & CURRENT EMAIL ADDRESS, NOTIFICATION AND UPDATES: Franchisee shall
provide valid email address in order to obtain SAHAJ services. You agree to keep SAHAJ Retail Ltd.

2023 2023 2023
informed of any changes in your email address. You may modify your email address by submitting a
written request to SAHAJ, visit a State head Office or submit an email from our old mail ID. SAHAJ
may notify you through email when an Electronic Communication or updated agreement. SAHAJ may
also use SAHAJ Portal for Electronic Communications. It is your responsibility to use SAHAJ Portal
regularly to check for Electronic Communications and to check for updates to this Agreement.
52. HARDWARE, SOFTWARE & OPERATING SYSTEM: Franchisee shall be responsible for
installation, maintenance, and operation of its computer, browser and software. SAHAJ is not
responsible for errors or failures from any malfunction of your computer, browser or software.
SAHAJ is also not responsible for computer viruses or related problems associated with use of an
online system.
53. DISCLAIMER: If any terms or conditions or provisions or clauses of this agreement does not
contemplate with and/or contradicts with any provisions or clauses or terms or conditions of any State
Government’s RFP or EOI or LOI or Master Service Agreement (MSA), then the said specific
clause(s) of this agreement shall be deemed ineffective for the said State and its SAHAJ Mitrs.
Mentioning ofany such clause in this agreement does not liable SAHAJ for any deviation or breach of
any terms or conditions or mandates for any reason whatsoever.
54. Every franchisee’s SKASH account will be linked with a Param Mitr on a real time basis for doing
transaction for various services and products, whenever necessary or required. Any transaction held
between a franchise and a PARAM MITR; SAHAJ will not be responsible for the same. PARAM
MITR is as defined by SAHAJ in the PARAM MITR agreement. SKASH Account means the balance
maintained in SAHAJ closed loop wallet by the Franchisee.
55. SAHAJ will not be responsible for the transactions between a SAHAJ MITR and PARAM MITR and
this arrangement shall be entirely managed by a SAHAJ MITR and a PARAM MITR. Regular
reconciliation of transactions between a SAHAJ MITR and PARAM MITR shall be carried out with
proper due diligence and SAHAJ will have a right to inspect, audit, verify such transactions at any
point of time. All statutory (Banking guidelines and norms) need to be taken care of for such
transactions.
IN WITNESS WHEREOF, authorized officers of the parties hereto have duly executed this Agreement as of the
date first above written.
For, SAHAJ RETAIL LIMITED For, FRANCHISEE / SAHAJ MITR
Name:Mr. Avishek Saha Name: SANTANU NATH
Title: Witness Title: Authorized Signatory

2023 2023 2023
ANNEXURE-I
Charges *
Category Beginners A B C D E F G
Total charge per 0.01 to 1.76 1.83 1.90 1.97 2.04 2.11 2.18
Transaction in 1.00
Rs.
For, CB & Training on fast changing technology platform and new products & services inductions, IT
Backend usage, Call Center Support, Statutory compliances, marketing & Awareness activities etc. Services
of the organization.
*Conditions Apply.

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ANNEXURE
A. If you are a Banking Correspondent Agent, the below mentioned rules and penalty shall be applicable to
you.
Penalty clause for Non - Performance: To be fixed by the Zonal Authority of the Bank in coordination with
Business Correspondent (Corporate – BC SAHAJ )
1. Any BC Point/ BC Agent/ VLE OR SM / CSP/ Sahaj Centre engaged by Sahaj if fails to perform up
to the minimum stipulated level of performance criteria as set by Sahaj or the Bank & beyond six
months period of their engagement, the said BC point /BC Agent/SM to be removed/ replaced by
Sahaj with immediate effect.
2. Actual payment to BC Agents/SM shall exclude transaction of accommodating nature, round tripping
nature. BC Point/ BC Agent/ VLE/ CSP/ Sahaj Centre (engaged by Sahaj) to perform ICT biometric
Micro ATM/ FI Kiosk based FI/ banking transactions of customers & as per the guidelines and
instructions of SAHAJ.
3. All the changes/ guidelines (guidelines are available in the link on Sahaj portal) brought in by the
Bank regarding operation of BC, and issued from time to time, would be applicable & binding on the
BC Point/ BC Agent/ VLE/SM/ CSP/ Sahaj Centre.
4. Without prejudice to the bank’s or Sahaj’s right to terminate the agreement, for any defective service
or inability to provide the service for any reason or for non-functioning of the BC Point/ BC Agent/
VLE/SM/ CSP/ Sahaj Centre for any reason, beyond 5 (five) working days continuously, a penalty @
th
Rs. 500 per day (from the 6 day onwards) will be levied & charged on each of the BC Point/ BC
Agent/ VLE/ CSP/ Sahaj Centre.
5. Each BC Point/ BC Agent/ VLE/SM/ CSP/ Sahaj Centre has to enroll resident for account opening
and process transactions all together at least -200- per month failing which penalty of Rs. 500 per
month per kiosk will be imposed at the discretion of SAHAJ. This clause will not be applicable during
only first month of issuance of KO Code to BC Point/ BC Agent/ VLE/SM/ CSP/ Sahaj Centre.
6. In case of non-functioning of the BC Point/ BC Agent/ VLE/SM/ CSP/ Sahaj Centre for any reason,
th
beyond 5 working days continuously a penalty @ Rs. 5000 per day (from the 6 day onwards) will be
levied & charged on each of the BC Point/ BC Agent/ VLE/SM/ CSP/ Sahaj Centre.
B. If you are an IRCTC agent, the below mentioned rule shall be applicable to you.
1. If any SM availing IRCTC services, an annual charge for it’s maintenance will be deducted from the SM
and necessary update relating to that will be reflected on the portal.
C. If you are a Dealer and/or doing Fastag business in association with Sahaj, at the time of signing of this

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SM Agreement you are also agreeing to abide by the Terms & Conditions of Fastag which is a part and parcel
of this Agreement. In case of any breach of the said Terms & Conditions, you hereby undertakes to
indemnify and keep Sahaj at all times indemnified from and against all losses or damages
D. If you are a Dealer and/or doing UIDAI business in association with Sahaj, at the time of signing of this
SM Agreement you are also agreeing to abide by the Terms & Conditions of UIDAI which is a part and parcel
of this Agreement. In case of any breach of the said Terms & Conditions, you hereby undertake to
indemnify and keep Sahaj at all times indemnified from and against all losses or damages.
E. If you are a MSK Operator and/or doing business in association with Sahaj, at the time of signing of this
SM Agreement you are also agreeing to abide by the Terms & Conditions of MSK Operators which is a part
and parcel of this Agreement. In case of any breach of the said Terms & Conditions, you hereby undertake
to indemnify and keep Sahaj at all times indemnified from and against all losses or damages.
This annexure is part and parcel of the agreement and shall be read together with the agreement.
Authenticated through eSigned using Aadhaar

Authenticated through (Leegality.com - UZIFFJt)
Leegality.com (UZIFFJt) Leegality.com (UZIFFJt)
Gopal Dalmia 1916705094953922
Sahaj Retail Limited
2023 2023 2023

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FRANCHISEE AGREEMENT – SAHAJ CENTRE

This Franchisee Agreement made on 01/12/23 at Kolkata

M/S. SANTANU NATH having its Office/ place of business at

S / O : Sambhu Charan Nath , 916 , J , , N BOSE ROAD , KODALIA , Rajpur Sonarpur ( m ) ,

Authenticated through eSigned using Aadhaar

WHEREAS SAHAJ is an implementation and executing partner in delivery of various G2C

eSigned using Aadhaar

eSigned using Aadhaar

eSigned using Aadhaar

eSigned using Aadhaar

a. Immediately discontinue and cease to use the trademark

eSigned using Aadhaar

eSigned using Aadhaar

The Parties under this Agreement shall be at the following address: -

SAHAJ RETAIL LIMITED FRANCHISEE / SAHAJ MITR

TANGRA INDUSTRIAL ESTATE S / O : Sambhu Charan Nath , 916 , J ,

eSigned using Aadhaar

eSigned using Aadhaar

For, SAHAJ RETAIL LIMITED For, FRANCHISEE / SAHAJ MITR

Name:Mr. Avishek Saha Name: SANTANU NATH

Title: Witness Title: Authorized Signatory

For, SAHAJ RETAIL LIMITED For, FRANCHISEE / SAHAJ MITR

Name:Mr. Avishek Saha Name: SANTANU NATH

Title: Witness Title: Authorized Signatory

eSigned using Aadhaar

eSigned using Aadhaar

For, SAHAJ RETAIL LIMITED For, FRANCHISEE / SAHAJ MITR

Name:Mr. Avishek Saha Name: SANTANU NATH

Title: Witness Title: Authorized Signatory

Authenticated through eSigned using Aadhaar

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