7-6 Ltd. IMPROVING PERFORMANCE: HR as a Profit Center • Great Western Bank uses a computerized job interview o Candidate responds via a touch screen 4- and a microphone o Applicant can see what the job is really like o Those hired are reportedly 26% less likely to leave within 90 days o Turnover costs reduced
7-7 Ltd. Three Ways to Make the Interview Useful • Structure the interview • Carefully select 4-traits to assess • Beware of committing interviewing errors
7-13 Ltd. Define a structured situational interview and give examples of situational questions, behavioral questions, and background questions 4- that provide structure.
7-17 Ltd. Talent Management: Profiles and Employee Interviews • Use the same job profile (competencies, traits, knowledge, and experience) for creating interview questions as for recruiting 4- o Testing o Training o Appraising and o Paying the employee
7-20 Ltd. Developing and Extending the Job Offer • The job offer will include: o Pay rates o Benefits o Actual job duties4- • There may be some negotiations • When agreement is reached, the employer will extend a written job offer to the candidate