8 Training and Developing

Employees
Human Resource Management
14th Edition, Global Edition

4-

Gary Dessler

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 Learning Objectives

1. Summarize the purpose and

process of employee orientation.
4-
2. List and briefly explain each of
the steps in the training process.
3. Explain how to use five training
techniques.

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 Learning Objectives

4. List and briefly discuss four management

development methods.
5. List and briefly discuss the importance of the
4-
steps in leading organizational change.
6. Explain why a controlled study may be
superior for evaluating the training
program’s effects.

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 Summarize the purpose
and process of employee
orientation.
4-

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 Orienting and Onboarding New
Employees
• Welcome
• Basic information
• Understanding the 4-
organization
• Socialization

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 The Orientation Process

• Employee
handbook
• Orientation 4-

technology

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 Review

• Purposes • Employee
o Welcome handbook
o Basic information • Orientation
o Understanding the
4- technology
organization • Training
o Socialization process
overview

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List and briefly explain
each of the steps in the
4-
training process.

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 Overview of the Training
Process
• Inadequate training can expose the
employer to liability for negligent
training 4-

• Training begins after orientation

o Ask what competencies
employees will need

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 Overview of the Training Process

• Aligning strategy
and training
4-
• Training and
performance

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 Training and Performance

• Ensure training translates into improved

performance
• Define training purpose
4-

• Have company strategies drive the training

• Check with mangers on the training success
o Ask “how are we doing.”

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 The ADDIE Five-Step
Training Process
• Analyze
• Design
4-
• Develop
• Implement
• Evaluate

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 Conducting the Training
Needs Analysis

• Strategic needs
• Strategic training 4-

needs analysis

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 Performance Analysis: Current
Employees’ Training Needs

• Definition
• Current training needs analysis
4-
• Task analysis
• Talent management
• Performance analysis
• Can’t do/won’t do

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 Designing the
Training 4-Program

8-15
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 Designing the Training
Program
• Setting learning
objectives
4-
• Creating a
motivational
learning
environment

8-16
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 Designing the Training Program
• Make the Learning Meaningful
o Bird’s-eye view
o Familiar examples
o Organize 4-

o Familiar terms
o Perceived need

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 Developing the Program

• Assemble training content and materials

• Training Methods
o iPads
o Workbooks
o Lectures 4-

o PowerPoint slides
o Web- and computer-based activities
course activities
o Trainer resources and manuals
o Support materials

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 Review
• ADDIE • Strategic needs
o Analyze
• Strategic
o Design
training needs
o Develop 4-
analysis
o Implement
o Evaluate

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 Review

• Program development
• Training equipment
4-
• Implement

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Explain how to use five
training techniques.
4-

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 Implementing Training
Programs

• On-the-job training
o Types of on-the-job
4- training
o Job rotation
o Special assignments

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 The OJT Process

• Preparation
• Present the 4-

operation
• Tryout
• Follow-up

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 Other Types of Learning

• Apprenticeship
training 4-

• Informal learning

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Other Types of Learning
• Job instruction training
• Lectures
• Programmed learning
4-

• Behavior modeling
• Audiovisual-based training
• Vestibule training

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Other Types of Learning

• Electronic performance support

systems (EPSS)
• Videoconferencing
4-

• Computer-based training(CBT)
• Simulated learning

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 Other Types of Learning
• Lifelong and Literacy Training Techniques
• Team training
• Internet-based training
4-
• Learning Management Systems (LMS)
• Virtual classrooms
• Mobile Learning

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 Review
• On-the-job training
• The OJT process
• Apprenticeships
4-
• Informal
• Other forms of
training and
learning

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