MOHAMMAD USMAN SHAHBAZ

Address: Dubai, UAE | Email: Usmanshahbaz61@yahoo.com | Mobile: 0526966774 / 0562023689

Personal Profile

A dynamic career spanning Logistics Supervisor, Delivery Associate, Assistant Team Leader, and Public Relations
Officer roles, I bring proven expertise in driving operational excellence and cultivating positive stakeholder
relationships. As a Logistics Supervisor, I demonstrated adept leadership in optimizing the end-to-end supply
chain. In subsequent roles, I refined hands-on delivery execution, team management, and communication skills.
My adaptable, results-driven mindset positions me to contribute significantly to operational success and positive
stakeholder relations in a challenging role.

Professional Summary
Dedicated and results-driven professional with a proven track record in logistics supervision, delivery
coordination, team leadership, and public relations. Possessing extensive experience in optimizing supply chain
operations, I have effectively supervised teams, ensuring seamless delivery processes and exceeding performance
targets. As an Assistant Team Leader, I demonstrated exceptional organizational and leadership skills,
contributing to increased team productivity. Serving as a Public Relations Officer, I enhanced excellent
communication and interpersonal abilities, fostering positive relationships with clients and stakeholders. Eager to
leverage this diverse skill set to drive operational excellence and enhance customer satisfaction in a dynamic
professional environment.

Key Skills

- Leadership: Ability to lead and motivate a team.

- Time Management: Efficiently manage tasks and schedules.
- Problem-solving: Address challenges and make effective decisions.
- Communication: Clear and concise communication with team members.
- Organizational Skills: Maintain order and prioritize tasks.
- Customer Service: Ensure customer satisfaction during the shift.
- Decision-making: Make informed decisions for team success.
- Conflict Resolution: Address and resolve interpersonal issues.
- Coaching and Mentoring: Develop team members' skills and capabilities.
- Goal Setting: Set and monitor team goals for productivity.
- Delegation: Effectively distribute tasks among team members.
- Adaptability: Lead the team through changes and challenges

Work Experience
Hertz by Al Futtaim Group, Dubai, UAE Oct 2023 till Jan 2024
Position – Shift Coordinator Supervisor
Achievements
- Efficient Fleet Management: Successfully optimized the vehicle fleet, reducing operational costs by 15%
through strategic planning and utilization tracking. Implemented a comprehensive maintenance schedule,
resulting in a 20% decrease in vehicle breakdowns and minimizing downtime during critical COP28 events.
- Environmental Sustainability Initiative: Spearheaded the transition to a greener and more sustainable
vehicle fleet by introducing electric and hybrid vehicles. This initiative not only aligned with COP28's
commitment to environmental responsibility but also resulted in a 25% reduction in the carbon footprint
of the logistics operations.
- Streamlined Supply Chain Processes: Implemented a streamlined supply chain management system,
reducing lead times for vehicle procurement and ensuring timely availability for COP28 activities. This
resulted in a 30% improvement in logistical efficiency and enhanced the overall effectiveness of the
transportation team during the event.
 - Risk Mitigation and Contingency Planning: Developed and implemented a robust risk mitigation and
contingency plan for vehicle logistics, ensuring seamless operations despite unforeseen challenges. This
included comprehensive training for the team on emergency response protocols, resulting in a 40%
reduction in disruptions and improved resilience during the high-stakes COP28 period.
- Enhanced Team Performance: Led a high-performing vehicle logistics team through effective
communication, training programs, and performance assessments. Achieved a 25% increase in team
productivity by fostering a collaborative and positive work environment, ensuring that the logistics team
operated at peak efficiency during the demanding COP28 schedule.

Namshi, Al Ain, UAE.

Position – Delivery Associate July 2021 till June 2023
Achievements:

- Timely and Accurate Deliveries: Consistently achieved high levels of on-time deliveries, ensuring that
packages were delivered promptly and accurately to customers. Demonstrated strong time management
skills and attention to detail, contributing to a positive customer experience and satisfaction.
- Efficient Route Optimization: Successfully optimized delivery routes to maximize efficiency and minimize
delivery times. Implemented strategic planning and navigation tools to enhance route planning, resulting
in reduced fuel consumption and increased productivity for the delivery operations.
- Customer Service Excellence: Provided excellent customer service by addressing customer inquiries,
resolving issues promptly, and maintaining a professional and friendly demeanor. Developed strong
interpersonal skills, fostering positive relationships with customers and contributing to a positive image of
the delivery service.
- Safety Compliance and Incident Prevention: Prioritized safety protocols and adhered to traffic
regulations, resulting in an exemplary safety record. Implemented preventive measures to reduce the risk
of accidents and mishaps during deliveries, ensuring the well-being of both the delivery team and the
public.
- Inventory Management and Accountability: Demonstrated proficiency in managing and tracking
inventory, ensuring accurate stock levels and minimizing discrepancies. Implemented effective inventory
control measures, contributing to the overall efficiency of the supply chain and reducing the likelihood of
delivery errors.

Noon E-Commerce (Outsource), Al Ain, UAE

Position – Assistant Team Leader Feb 2018 to June 2021
Achievements:

- Team Performance Optimization:

1. Successfully led a cross-functional team of 80 members in the e-commerce department, resulting
in a 35% increase in overall team productivity and efficiency.
2. Implemented strategic workflow enhancements and performance metrics, leading to a notable
reduction in order processing time by 55%.
3. Fostered a collaborative work environment, improving team communication and cohesion,
ultimately contributing to a more streamlined and effective operation.
- Process Improvement Initiatives:
1. Spearheaded key process improvement projects aimed at enhancing the customer experience,
resulting in a 80% increase in customer satisfaction scores.
2. Identified and addressed bottlenecks in order fulfillment, leading to a 75% decrease in order
processing errors and a 45% improvement in on-time delivery rates.
3. Collaborated with cross-functional teams to implement automation tools and technologies,
resulting in a 35% reduction in manual tasks and increased operational efficiency.
- Training and Development:
1. Developed and executed comprehensive training programs for team members, focusing on
product knowledge, customer service, and order processing protocols.
2. Implemented a mentorship program that contributed to a 40% improvement in employee
retention rates.
3. Led training sessions on the use of new software and tools, ensuring a smooth transition and
proficiency among team members, resulting in a 55% increase in system utilization
Oxford Business Group, Abu Dhabi, UAE
Position – Public Relation Officer Sep 2015 to Jan 2017
Achievements:
- Strategic Stakeholder Relations:
1. Established and maintained strong relationships with key stakeholders, including government
officials, industry leaders, and business partners.
2. Organized high-profile events and initiatives to foster positive relationships, contributing to a
more favorable regulatory environment for the organization.
3. Effectively communicated Oxford Business Group's mission and achievements to stakeholders,
ensuring alignment with the organization's goals and objectives.
- Crisis Communication Management:
1. Demonstrated adept crisis communication skills by developing and implementing proactive
communication plans during challenging situations.
2. Effectively managed and mitigated potential reputational risks by providing timely and
transparent communication to internal and external audiences.
3. Successfully preserved Oxford Business Group's reputation and credibility during critical incidents,
showcasing resilience and professionalism in navigating challenging scenarios.

Q Express (Subsidiary of Souq.com Group), Dubai, UAE Aug 2014 to Jan 201

Position – Dispatcher
Achievements:

Successfully optimized route planning and coordination for a high-volume courier company, resulting in a 15%
reduction in delivery times and a 20% increase in overall operational efficiency, leading to improved customer
satisfaction and retention.

Raynor Hotels & Apartment, Fujairah, UAE Dec 2011 to Dec 2013
Position-Receptionist
Education
- 2010 – High School Secondary Degree from American High School, Abu Dhabi, UAE
- 2009 – General Certificate of Education, Cambridge, Al Ain, UAE

Technical Skills
- Environments: Mac OS, Windows
- Tools used: Microsoft Office Excel

Personal Details
License : UAE Driving License
DOB : 7 Jan 1992
Nationality : Pakistani
Visa Status : Employment
Languages Known : English, Arabic, Urdu, Hindi and Punjabi