MARYLYN IHEMERE Role: Epic Integration SME

Summary:
Marylyn Ihemere is EHR, EPIC, EPIC Bridges, Candace & prelude, and EPIC MY CHART certified Epic Integration
SME, she has extensive years of experience supporting Integration and Interfaces. She also has experience with
technologies like Bridges, ensemble, rhapsody, HL7, cloverleaf. Experienced with Case management, claims
processing, portals for external parties, such as MyChart for members and Bridges Link for providers. She
communicated with Epic representatives, participated in program leadership meetings, and worked with various
stakeholders to ensure alignment with project deliverables and timelines. She is currently located at Dallas TX and is
willing to relocate once offered.

Key Highlights:
● Recommending process enhancements for improved operational performance and implementing these
suggestions within the Epic system.
● Acting as a bridge between end users' workflow needs and Epic's implementation staff.

● Maintaining regular communication with Epic representatives, including participation in weekly project
team meetings.
● Collaborating with Epic, the organization's business community, and end users to ensure the system aligns
with business requirements and project timelines.
● Analyzing, designing, configuring, testing, and assessing new or modified application functionality and
workflows.
● Managing master file changes related to new features.

● Collaborating with others for Epic native reporting.

● Designing, developing, testing, and implementing Epic native reports and dashboards.

● Addressing ongoing end user issues with workflows and system capabilities through meetings and
coordination.
● Ensuring seamless interoperability between Epic applications and supporting systems.

● Overseeing data interfaces and transfers to ensure proper functionality.

● Developing and implementing testing processes, including scripts and result recording, and facilitating end-
user testing.
● Providing information to instructional designers for training purposes and participating in training sessions.

EDUCATION/TRAINING/CERTIFICATION

Education:
● Bachelor’s in criminal justice and Corrections, from the University of North Texas Denton, Denton, TX, in
2019

Certifications:
● EHR Certifications:
o EPIC bridges certification
o EPIC Candace & prelude certification
o MY CHART certification
 o Cerner Acute 2 certification
o Cerner perioperative certification

TECHNICAL ENVIRONMENT

EHR Software: Epic: Bridges, Cadence & Prelude, ADT & Grand Central,
Ambulatory, Radiant, Beaker, Beacon Trainer
Cerner: Power Chart, Scheduling & Registration, OpTime, Bed Management,
FirstNet, Women's Health, Telemetry, ICU
Other Skills: Credentialed in EHR Software modules, Epic Ambulatory, Radiant,
Cadence, ClinDoc, Beacon Analyst, Cerner Power Chart, Revenue
Cycle for Inpatient & Outpatient, Experienced in Clinical Workflow,
Training Providers and Nurses, Excellent Written & Verbal
Communication Skills

MAJOR ASSIGNMENTS

Client: UMass Harrington, MA Sep 2023 – Dec 2023

Project: UMass Harrington Go-Live
Role: Epic Integration SME (Bridges)

Responsibilities:
● EPIC EHR workflow SME

● Understanding EPIC physician workflow (for integration with Client's products like Curo (UM/CM),
Data CORE (Provider Attestation) and order utility)
● EHR mapping SME, understands backend structure.

● HL7 FIHR-based expert

● FHIR integration/development resources

● EPIC & NextGen EHR experience with backend structure

● Development supporting the Client FLEX system.

● FHIR expertise. Rhapsody, cloverleaf or other interface engine experience.

Client: Northern Health Authority, CA Mar 2023 – Aug 2023

Project: Northern Health System
Role: Epic Integration Coordinator

Responsibilities:
● Managed integration and interface projects including Stabilization and optimization; All phases of testing
and validation including script/scenario development during and post-implementation Upgrade and other
build projects; Weekly team meetings/huddles.
● EPIC EHR workflow SME

● Understanding EPIC physician workflow (for integration with Client's products like Curo (UM/CM), Data
CORE (Provider Attestation) and order utility)
● EHR mapping SME, understands backend structure.
 ● HL7 FIHR-based expert

● FHIR integration/development resources

● Defined and reported on key measures of success; Monitored performance tracking progress against
targets/identified goals.
● Documented activities and developed feedback reports to communicate project findings and activities.

● Developed Epic Reports around different modules like Bridges, Inpatient, Ambulatory, Optime, and AP
Claims.
● Performed complex build, configuration, testing, and implementation of AP Claims adjudication and
Referrals modules.
● Developed reports in both Clarity and workbench for the respective modules like Bridges, Inpatient, etc.

● Analyzed, mapped, documented, and tested current and future workflow processes as well as new
functionality within Bridges upgrade.

Client: Penn State Health Medical Group, PA Oct 2022 – Feb 2023
Project: Penn State Internal System
Role: Epic Power Chart Coordinator

Responsibilities:
● Provided comprehensive support to facility clinicians, nurses, and other end users during go-live processes
and ongoing operations.
● EHR mapping SME, understands backend structure.

● Addressed user inquiries, issues, and challenges related to Cerner Power Chart functionality, ensuring a
smooth and efficient user experience.
● Worked closely with clinical staff, nurses, providers, revenue cycle teams, and other stakeholders to
understand their needs and challenges. Cerner Power chart.
● Revenue Cycle training.

● Play a critical role during go-Live implementations by providing on-site support and guidance to ensure a
successful transition to the Cerner Power Chart system.
● Assisted Providers.

● Worked with Ambulatory and Inpatient.

● Ambulatory Power chart.

● Provided support to facility clinicians and nurses.

● Provided support for the right clinical and operational process behaviors as part of the go-Live process.

Client: Texas Health Presbyterian Hospital, TX May 2022 – Jun 2022

Project: Texas Health System
Role: Epic Interface Coordinator

Responsibilities:
 ● Created engaging and interactive training materials, including presentations, simulations, and hands-on
exercises.
● Physicians on medication reconciliation processes during patient admission, discharge, and transfer.

● Educated physicians on the significance of medication accuracy and safety in the continuum of care.

● Physician on medication reconciliation for admission, discharge and transfer.

● Accurately transcribe abstracted data into designated fields or locations within the new EHR system.

● Verified the correctness of transcribed information to maintain data accuracy.

● Adhere to established timelines for data abstraction and submission to meet reporting requirements and
support timely patient care decision-making.
● Remote Chart abstraction.

● Reviewed patient files.

● Abstracted key data and information *Ophthalmology and PAMI*.

● Collected important information from a patient's medical record.

● Transcribed information into discrete fields or locations within the new EHR.

Client: Advent Health Heart Of Florida, FL Feb 2022 – Apr 2022

Project: Advent Health System
Role: Advent Health EPIC Coordinator

Responsibilities:
● Coordinate with virtual classrooms of providers and Nurses. physicians on orders and order sets.

● Worked with medication reconciliation for admission, discharge and transfer, physicians on signing notes
and orders from In Basket in Epic.
● Charted vitals, I/O, adding and removing LDA on the flowsheet, charting and documenting medication.

● Documented patient admission, transfer, discharge and requesting patient transport.

● Provided remote Epic go-live support for physicians and nursing staff.

● Assisted physicians with orders and order sets.

● Assisted physicians with medication reconciliation for admission, discharge and transfer.

● Provided specialized training sessions to physicians on entering orders and utilizing order sets within Epic.

● Assisted physicians in navigating the order entry process, ensuring accurate and timely documentation.

● Assisted physicians with medication reconciliation procedures during patient admission, discharge, and
transfer, ensuring medication accuracy and patient safety.
● Assisted physicians with signing note and orders in Epic.
Client: Baylor University Medical Center, Dallas, Tx Dec 2021 – Feb 2022
Project: Medical System
Role: EPIC Chart Abstracter

Responsibilities:
● Accurately transcribe abstracted data into discrete fields or locations within the new EHR, ensuring
consistency and completeness.
● Verified data entry for correctness and alignment with established guidelines.

● Performed regular data quality checks to identify and address discrepancies, errors, or inconsistencies in
abstracted information.
● Rectified issues promptly and contribute to continuous improvement initiatives.

● Remote Chart abstraction.

● Reviewed patient files.

● Abstracted key data and information.

● Collected important information from a patient's medical record.

● Transcribed information into discrete fields or locations within the new EHR.

Client: Montefiore Medical Center, Bronx, Ny Jun 2021 – Jul 2021

Project Montefiore System
Role: EPIC ATE Coordinator

Responsibilities:
● Provided AT the Elbow to Elbow Support to Providers and Nurses and other staff.

● Offered direct, at-the-elbow support to providers, nurses, and staff members, guiding them through various
tasks, workflows, and technology usage.
● Addressed immediate questions, challenges, and concerns to enhance user confidence and proficiency.

● Assisted providers in setting up and optimizing Dragon (speech recognition) technology for efficient clinical
documentation.
● Floated through the hospital working inpatient and outpatient.

● Assisted Providers with Dragon setup.

● Worked with Ambulatory Maternity & ER.

● Ambulatory Power chart.

Client: Cibola General Hospital, Grants, NM Mar 2021 – Apr 2021

Project: General System
Role: EPIC Community Coordinator

Responsibilities:
● Provided go-live support for physicians and nursing staff.
 ● Assisted/ physicians with orders and order sets.

● Assisted physicians with medication reconciliation for admission, discharge.

Client: University of Louisville Go Live, Louisville, KY Feb 2021 – Mar 2021

Project: Ambulatory ER
Role: Cerner, Power chart Coordinator

Responsibilities:
● Cerner Millennium Powerchart.

● Assisted Providers with Dragon setup.

● Worked with AmbulatoryER.

● Assisted healthcare providers with the setup and optimization of Dragon speech recognition technology,
ensuring seamless integration with clinical documentation.
● Collaborated with Ambulatory ER staff, understanding their unique workflow requirements and providing
tailored support for effective technology utilization.
● Ambulatory Power chart.

● Provided elbow-to-elbow support to facility clinicians, and nurses.

● Play a pivotal role during system go-live processes, guiding and assisting healthcare professionals to adhere
to appropriate clinical and operational behaviors.
● Provided support for the right clinical and operational process behaviors as part of the go-Live process.

Client: Potomac Physicians Belair, Baltimore, MD Oct 2020 – Nov 2020

Project: Potomac system
Role: EPIC Coordinator

Responsibilities:
● Provided AT Elbow-to-Elbow Support to Providers Nurses and other staff.

● Leverage in-depth knowledge of the Ambulatory Power Chart to guide providers and staff in navigating the
EHR system for ambulatory care needs.
● Developed and delivered training sessions for providers and nursing staff, focusing on enhancing their
technological proficiency, clinical documentation, and efficiency.
● Served as a leader and role model for efficient technology integration and clinical workflows, guiding
colleagues towards best practices and positive outcomes.
● Floated through the hospital working inpatient and outpatient.

● Ambulatory Power chart.

Client: St. Paul’s Hospital, Vancouver, BC Nov 2019 – Dec 2019

Project: St. Paul’s internal system
Role: EPIC ATE Coordinator
Responsibilities:
● Provided AT the Elbow to Elbow Support to Providers and Nurses and other staff.

● Seamlessly transition between inpatient and outpatient departments, adapting to diverse care environments
and offering tailored support based on unique needs.
● Monitored and ensured the accuracy, completeness, and compliance of clinical documentation, conducting
audits and providing guidance for continual improvement.
● Floated through the hospital working inpatient and outpatient.

● Ambulatory Power chart.

Client: Mcleod Regional Medical Center, Florence, SC Sept 2019 – Sept 2019
Project Mcleod Regional Medical Center
Role: EPIC ATE Coordinator

Responsibilities:
● Provided AT the Elbow to Elbow Support to Providers and Nurses and other staff.

● Developed and lead customized training sessions for providers and nursing staff, empowering them with
advanced technology skills and clinical documentation proficiency.
● Promoted data privacy and security standards, educating providers and staff on maintaining confidentiality
and adhering to regulatory requirements.
● Monitored key performance metrics related to clinical workflows and technology utilization, suggesting
refinements to enhance operational efficiency.
● Floated through the hospital working inpatient and outpatient.

● Worked with Ambulatory Family medical center.

● Ambulatory Power chart.

Client: Mclaren Regional Medical Center, Little River, SC Mar 2019 – Mar 2019
Project: Medical Center
Role: EPIC ATE Coordinator

Responsibilities:
● Provided AT the Elbow to Elbow Support to Providers Nurses and other staff.

● Floated through the hospital working inpatient and outpatient.

● Build and modified treatment and therapy plans, department and profile records, Smart Sets, SmartText, and
Smart Links.
● Promoted data privacy and security standards, educating providers and staff on maintaining confidentiality
and adhering to regulatory requirements.
● Stand ready to provide swift support during emergency situations, guiding providers and staff in leveraging
technology effectively during critical moments.
● Assisted Providers with Dragon setup.
 ● Worked with Ambulatory Maternity & ER.

● Ambulatory Power chart.

Client: Erlanger Health System, Chattanooga, TN Apr 2018 – Jul 2018

Project: Erlanger Internal System
Role: EPIC Beacon Builder,

Responsibilities:
● Assisted with post-live issue resolution.

● Worked with multiple Epic applications: EpicCare Ambulatory, Beacon, Cadence, Research, OpTime.

● Fixed blood transfusion workflows to allow orders to cross encounters.

● Collaborated with the IP Orders team with determining the correct Lab EAP’s for various departments due
to 5 different resulting agencies within the health system.
● Corrected order transmittal rules for laboratory specimens.

● Build and modified treatment and therapy plans, department and profile records, SmartSets, SmartText and
SmartLinks.
● Worked closely with Research end-users for improved functionality and protocol build.

● Provided insight of infusion workflows and clinical need.

● Integrated Multiple SU Packages into current build.

● Cerner Millennium Powerchart maternity and fetallink.

● Provided elbow-to-elbow support to facility clinicians, and nurses.

● Provided support for the right clinical and operational process behaviors as part of the go-Live process.

Client: University of Rochester Medical Center Mar 2018 - Mar 2018

Project: Medical Center System
Role: EPIC Cadence Coordinator

Responsibilities:
● Provided EMR classroom training for URMC medical center front desk staff and clinical staff.

● Evaluated user needs and collaborate with training staff to identify and develop appropriate technology
solutions for teaching and learning.
● Experienced professionals to integrate new technology into existing systems.

● Collaborated with Application Coordinators, and provide relevant feedback, to assist in developing quick tip
handouts, and job aids.
● Provided At-The-Elbow support throughout go-live.
Client: Clindoc/CPOE (Self-Regional Hospital), Greenwood, SC Feb 2018 – Feb 2018
Project: Clindoc Pediatrics System
Role: Pediatrician

Responsibilities:
● Provided go-live support for physicians and nursing staff.

● Assisted physicians with orders and order set.

● Assisted physicians with medication reconciliation for admission, discharge and transfer.

● Assisted physicians with signing note and orders from In basket in EPIC.

● Assisted nurses with charting vitals, I/O, adding and removing LDA on flowsheet.

● Assisted nurses with charting and documenting medication.

● Assisted unit clerk with documenting patient admission, transfer, discharge and requesting patient transport.

Client: Northwest Medicine, Chicago, IL Jan 2018 – Jan 2018

Project: Northwest System
Role: EPIC Beacon ATE Coordinator

Responsibilities:
● Provided Support to Physicians and Nurses working in the infusion center and Lab.

● Fixed blood transfusion to allow orders to cross-encounter.

● Created new reports in RWB for end users of Epic Ambulatory and Beacon.

● Worked closely with end users, Providers and Nurses.

● Assisted with post live issue resolution.

Client: Wellspan Hospital Pennsylvania Oct 2017 – Nov 2017

Project: Family Medicine/Internal Medicine
Role: EPIC Ambulatory/Cadence Coordinator

Responsibilities:
● Wellspan Hospital Pennsylvania (Wave 2).

● Assisted Epic Cadence, Epic Asap, and Epic Ambulatory.

● Assisted the front desk on how to create multiple schedules.

● Delivered guidance to end users on how to create orders, manage orders and sign orders.

● Assisted providers and nurses on In-basket.

● Educated providers on Smart sets and Note writer.

● Assisted nurses on using the MAR and INTAKE.

● Assisted Physicians and Nurses in documenting hyperspace encounters.

 ● Set up end-user In basket pools, setting up Favorite Smartest templates.

● Efficiently supports clinicians to navigate through their clinical workflow on the hyperspace.

● Provided end-user support for managing In the basket, routing notes to another clinician- Promote and
champion Epic Clinical applications during all interactions with users.
● Maintained clear and consistent communication to provide diagnostic assistance, resolve questions and
problems, submit issue and problem reports, and routing system problems to the IT Services team.

Client: Marshall Medical Cent (HCTEC), Sacramento, CA Oct 2017 – Oct 2017
Project Internal Project
Role: EPIC Ambulatory / Cadence & Prelude

Responsibilities:
● Provided support to MA, Techs, and other Clinical staff.

● Provided personalized care and service to the providers.

● Intentionally rounds with MAs and Providers to make sure their needs are met.

● Front desk conversion.

● Scheduled and registered, RTE verification.

Client: Geisinger Health System, Bloomsburg, PA Sept 2017 - Sept 2017

Project: Internal Project
Role: Epic OpTime and Anesthesia Coordinator

Responsibilities:
● New Anesthesia Reports (Lab Print Groups, Imaging Results, and Main Anesthesia Report).

● Anesthesia Quality Dashboard.

● Anesthesia Registry Build.

● Updated OSQ (Med Grouper) with Anesthesia Bolus Medications.

● OpTime Custom Code.

● Upgraded Testing.

● Selected an Anesthesia Record to Document.

● WER Updated - OpTime (Pre-op Phone Call Navigator).

● WER Updated – Anesthesia.

● Anesthesia Macros build.

● Smartform Updates - Anesthesia Pre-Eval and Procedure Notes text and macros.

● Anesthesia I-Care Build (Provide Decision Support During Emergencies).

Client: Epic Beacon, Ambulatory Fitchburg, MA Sept 2017 – Sept 2017
Project: Epic Beacon internal
Role: EPIC ATE Support Coordinator

Responsibilities:
● Provided Support to Physicians, Nurses, Navigators, MAs and Social Workers during Infusion procedures

● Radiation Treatment helped establish the needs and offered the most appropriate solutions to issues

● Assisted Physician with creating Treatment Plans, Therapy Plans, Note templates and assisted with
customizing the Epic Hyperspace .
● Triage nurses and clinical staff to manage Epic In basket and how document medication administration

Client: Banner Health, Tucson, AZ Sept 2017 – Oct 2017

Project: Cerner Ambulatory Go-Live
Role: Cerner Coordinator

Responsibilities:
● Assisted physicians navigate through training board

● Elbow-to-elbow support with physicians. Provided Go-live implementation support for providers and
provided training on Ambulatory workflows.
● Provided support on Cerner Millennium, Power charts, Power notes, and Med Reconciliation Provided
elbow support for clinicians and nurses in the documentations of progress notes
● Conducted workflow training of physicians, nurses and clinical staff; provided go-live support using
MPages, Dynamic Documentation, CPOE/Quick Orders, Message Center.

Client: University of South Alabama Medical Center, Alabama Jul 2017 – Aug 2017
Project: Power Chart/FirstNet Go-Live
Role: Cerner Coordinator

Responsibilities:
● Cerner Millennium FirstNet, PowerChart

● Provided elbow-to-elbow support to facility clinicians, and nurses

● Provided support for the right clinical and operational process behaviors as part of the go-Live process.

Client: Geisinger Health (Sagacious), Pennsylvania Mar 2017 – Jun 2017

Project: EPIC Implementation
Role: EPIC ATE Coordinator

Responsibilities:
● TDR /Ambulatory/ Cadence & Prelude

● Computer / Printer mapping test

● Software installation /testing

 ● Provided support to MA, Techs and other Clinical staffs

● Provided personalized care and service to the providers

● Intentionally rounds with MAs and Providers to make sure their needs are met.

● Scheduled & registered, RTE verification

Client: Yale (ESD) New Haven, CT Jan 2017 – Feb 2017

Project: EPIC Conversation & Implementation
Role: EPIC Conversation Analyst

Responsibilities:
● Ambulatory / Cadence & Prelude

● Front desk support in conversion

● Registraed & scheduled, RTE verification

● Provided order entry support to clinicians

● Lab tech bench, receiving, packing list, sending out bench and lab follow-ups.

● Worked with end-users, super users, and trainers to support physicians and improve the efficiency of
workflows.

Client: Mercy Health (Sagacious), Lorian, OH Oct 2016 – Nov 2016

Project: EPIC implementation
Role: EPIC ATE Coordinator

Responsibilities:
● Radiant

● Assisted radiology and imaging oncology staff.

● Assisted technologist, ancillary staffs, and sedation nurses/Cath-lab nurses on workflows.

● Assisted lab techs clinical workflows.

● Follow up on open tickets and follow-up with end-users on outcomes of tickets per issues.