Lead Trainer: Fong Sau Peng

“Leading from Within” Workshop

– 2 Days

Workshop Objectives

The objectives for this workshop focus on uncovering oneself in leadership for each and every
participant. The interactive self-discovery and team exercise will lead to more authentic,
empathetic, effective leadership and improved team collaboration. Participants can better
understand how they are perceived by others and how their behavior impacts those around them.
This can help them to be inter-connected with each function and be able to make informed
decisions, strengthen relationships, and certainly improve operations efficiency, deliver business
results and service level.

Workshop Outcome
● Deeper understanding of of participant’s own values, beliefs, strengths, weaknesses, and
leadership style
● Improved working relationships, learn how to communicate, collaborate, engage and
connect with their team members, peers, and superiors ,
● Enhanced Leadership Skills such as active listening, feedback, feedforward, conflict
resolution, and emotional intelligence.
● Leverage the skills to improve Customer Service process

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 Overall, the outcome of the interactive workshop can be transformative for participants,
helping them become more effective, authentic, and empathetic leaders who are better
equipped to navigate the complexities and rapid changes of the working environment.

Agenda
Time Course Modules

one to two week prior to Conversation focus on :-

workshop, phone interview with ● Current job R & R
participants ● Personalities - 3 words to describe
● Share pain points in workplace

Day 1
0900-0930 Welcome & Introduction
● Ice Breaker
● Define Expectations

0930-1030 Module 1 :
Self Discovery Part 1

1030-1050 Teabreak

1050-1230 Module 1:
Self Discovery Part 2

1230-1330 Lunch

1330-1430 Module 2:
Inner Compass

1430-1450 Teabreak

1450-1700 Module3:
Team Dynamics

Day 2
0900-0930 Recap of Day 1

0930-1030 Module 4:
Feedback, FeedForward Part 1

1030-1050 Teabreak

1050-1230 Module 4:
Feedback, FeedForward Part 2

1230-1330 Lunch

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1330-1500 Module 5
Deliver Exceptional The Best Business Performance

1600-1620 Teabreak

1620-1700 Module 6 : The ASK

Course Modules
Module 1: Self Discovery (Part 1)
● Expectations
● What matters most to you
● What matters most to you and the team

Module 1: Self Discovery (Part 2)

● The human lens
● Strength
● Vulnerability
● Defensive behavior
● Vitamins

Module 2: Inner Compass

● What is inner compass
● Define your Purpose, Vision, Value (Qs to be posted to participants)
● Sharing of Purpose, Vision, Value by each participants

Module 3: Team Dynamics

● Key recipes for Team Dynamics
● Human personalities
● Team games on “the power of WE”
● Communication in Team

Module 4: Feedback, Feedforward

● The key difference of Feedback vs FeedForward
● Feedback, Feedforward sharing session

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Module 5: Deliver Exceptional Business Performance
● Customers Centric Approach
● Lift up Customer Experience
● How to deliver the Exceptional Business Performance

Module 6: The Power of “ASK”

● Each participant will openly share their “ASK” from a specific person or function.

Who Should Attend

Emerging Leaders, Mid level Managers, Senior leaders , Executives, Team Members,
Supervisors where they will benefit from the interactive workshop for leadership
development purpose.

Methodology
The workshop involves self reflection, introspection, and feedback, feedforward from others, video,
course notes, team games and case studies. This stimulating workshop will involve self
discovering exercise, group discussion, setting the ASKS from each participant.

All participants will share their insight without judgment from others and deep listening is
needed to ensure full attention from every single participant.