MOCK EXAM

PART 1: Identify and correct the mistakes.

1. After making an investigation, the fire department reached the conclusion that blaze was set
intentionally.
2. Although they began as a side business for Disney. Destination weddings now represent a major
income source.
3. Because his laptop was small in size, he could carry it everywhere.
4. Every employee must wear his photo identification on the job.
5. Pertaining to your request, the above-referenced items (printer toner and supplies) are being sent to
your Oakdale office, as per your telephone conversation of April 1.
6. Plans for the new community center cannot go forward without full community support.
7. There is a password-checker that is now available that can automatically evaluate the strength of
your password.
8. This is an announcement to tell you that all computer passwords must be changed every six months
for security purposes.
9. When collecting information before purchasing a tablet, the Web proved to be my best resource.
10. Kindly inform the undersigned whether or not your representative will be making a visitation in
the near future.
PART 2:
The following is a negative letter responding to a customer, Mr. Tom Landon, Social Chairman,
Zeta Tau Omega Fraternity, 220 Gaines Commons, Athens, GA 30601. Identify weaknesses and
rewrite this in an effective negative announcement.
Your spring fraternity party sounds like fun. We’re glad you’ve again chosen us as your caterer.
Unfortunately, we have changed a few of our policies, and I wanted you to know about these
changes in advance so that we won’t have any misunderstandings on the day of the party. We will
arrange the delivery of tables and chairs as usual the evening before the party. However, if you want
us to set up, there is now a $100 charge for that service. Of course, you might want to get some of
the brothers and pledges to do it, which would save you money. We’ve also added a small charge for
cleanup. This is only $3 per person (you can estimate because I know a lot of people come and go
later in the evening). Other than that, all the arrangements will be the same. We’ll provide the skirt
for the band stage, tablecloths, bar setup, and of course, the barbecue.
Will you have the tubs of ice with soft drinks again? We can do that for you as well, but there will be
a fee. Please let me know if you have any problems with these changes and we’ll try to work them
out. I know it’s going to be a great party.
PART 3: Choose one of the following options.
1. As the boss of Forward Link Electronic Solutions, write to all staff, refusing requests of letting
staff’s family and friends to participate in the annual sports tournament of the company. This
is an employee-only event.
2. Suppose you are the manager of a restaurant. After covid, the restaurant's revenue started to
recover but the landlord intends to increase the rent from April 2023. Write a message to
persuade the landlord to reduce the rent.