Professional Documents
Culture Documents
Sponsors Desk 3
Convener Message 4
Events 5 to 12
Process Improvement 13 to 19
Quality Improvement 20 to 31
Milestones/Benchmarks 32 to 37
Certifications 37 to 38
Competence Development 39 to 41
Scholarly articles 42 to 50
Certificate of Appreciations 58 to 61
Lessons Learnt 62 to 63
My Dear Readers,
Through the organizational journey of more than eight decades, L&T pursued and managed sustained growth and stands out
as an organization to have achieved unmatched success in sustaining growth. This has been made possible by adopting unique
business models to stay ahead of the competition, being agile, targeting and converting opportunities in less-known domains,
taking on challenges, putting in hard work, commitment to manage risks to achieve successes. Quest for top-class quality hand
in hand with execution speed enabled L&T in setting up unique benchmarks and attaining distinction in execution of
technologically advanced projects, products, and Solutions.
In today’s faster changing business environment, Innovation, agility, and Business Excellence have globally assumed necessary
ingredients of business success. Enriching action orientation, establishing dynamism, developing highly competitive culture with
a special emphasis on creativity, Talent Development and pursue unstinted commitment to Quality, have become necessary
ingredients to Excellence, sustaining success and long-term growth.
History was made on 20th Nov’23, when our CMD launched uniquely crafted L&T Business Excellence Model (LTBEM) at the
Quality Summit organized at AMN Heavy Engineering Complex, Hazira. Launching the L&T Business Excellence Model is just the
beginning of the unstinted pursuit to excellence across L&T and integrate the organization seamlessly and measuring
performance on a common scale.
With institutionalization of L&T Business Excellence model (LTBEM), we all must shed complacency, embrace challenges, grab
opportunities to drive competitiveness, demonstrate capabilities and track record to deliver unique enriching experience to our
customers and enable them to succeed in their business as also enhance shareholders value.
Competition brings out the best. Our businesses can’t be exceptions. The L&T Business Excellence model, based on its Self-
Assessment criteria, will exhort Businesses to think, strategize, act and achieve to march ahead. Dispassionate Self-
measurement alone will assure us success in the rapidly changing future. It is LTBEM’s earnest endeavor to acknowledge and
appreciate the achievements of well performing businesses and directionally achieving desired success.
I would like to compliment the Leadership team at the helm of businesses for their continuous zeal in driving the LTBEM
initiative as an organizational process to assess process maturity, learning from each other and internal benchmarking.
Towards capacity and capability building, multiple awareness sessions on LTBEM viz, BE Assessor program, Train-The-Trainers
(TTT) program and ATL course on LTBEM for various stakeholders are in implementation pipeline.
I’m confident LTBEM will serve as a guiding light to L&T wide businesses embarking on a journey of fostering culture of
continuous learning, caring, exceeding customer expectations, shareholder value, achievement imagery employees, and other
stakeholders in the ecosystem to become an ever-excelling organization as a global benchmark.
As we unveil ISSUE 07 of our Quarterly Quality Magazine, I express heartfelt gratitude to all contributors of articles for having
made this periodical exciting and complete by sharing their valuable experiences.
J. D. Patil
Sponsor - Quality Council
Member of Executive Council and Advisor to the CMD, Defence and Smart Technologies
Dear Colleagues,
L&T Business Excellence Model (LTBEM) was formally launched by our beloved CMD along with senior dignitaries at the
7th Annual Quality Summit, held on 20th & 21st of Nov’23 at L&T’s A M Naik Heavy Engineering Complex, Hazira, Surat.
L&T BE Model is poised to be a pivotal force in elevating L&T's position within the value chain of its operations.
The following outlines the strategic direction that will establish the roadmap for upcoming initiatives led by the Quality
Council:
Refining Behavior-based Quality (BBQ) to foster a culture of excellence and reinforce positive behaviors, thereby driving
ongoing improvement throughout the organization. This endeavor will be supported by our HC IC, leveraging the valuable
insights derived from the successful execution of the "PRATHAM" initiative. Detailed roadmap will be unveiled during the
upcoming Quality Council Meeting to outline the strategy for implementation.
Rollout of Quality Equalizer (Sanyog) and a range of Analytics dashboards to enhance action-based performance
improvement. The release will occur gradually until April 2024, with plans for customization and tailored launches for
Manufacturing businesses thereafter.
Usage of AI and data analytics through Quality digital platform for predictive measures. support will be taken from
Corporate Digital Team through “Sanyog” for study and analysis. Data integration with “Sanyog” for development of New-
gen AI modules.
Enhancing Supplier Quality through Standardization Mechanisms. Implementation of expert-led processes for internal
and external coating applications. Elevating the competence of skilled workmen through video-based Quality Training.
Capability Building Initiative: Aim for a 20% increase in the coverage of high-quality staff through the "Academy of
Excellence" certification program, fostering the development of leaders equipped to tackle complex projects in the
future.
I wish to extend my sincere appreciation to all members of the Quality Council and the dedicated editorial team for
contributing significantly to the success of this Quarterly Quality Bulletin.
We believe you will find this edition to be both enlightening and engaging.
P. Sivasankaran
Convener - Quality Council
Head - QMS, WET(WWW)
•
•
• OD – 50.8mm
• Thickness – 11.2mm (excluding reinforcement)
• DWDI – Elliptical technique
• SFD – 350mm
• kV – 285 kV
• mA – 5
• RT – Digital Radiography (RTR)
After conducting Radiographic Testing (RT) on two
spots, the defect was not detected in both images.
Significant benefits.
6. Breakthrough:
To utilise the enhanced capacity, we started to
manufacture & export the Blades for Mitsubishi Heavy
Industries Japan, with desired quality, Cost & stimulated
delivery schedule.
In future, we have planned to fabricate more Valve Precast substation construction offers several
stands as per project requirements and keep in place to advantages, such as speed, durability, and cost-
improve the preservation practices to next level. effectiveness. In this approach architectural finishing
tasks such as CMU wall construction, plastering,
PT&D: L&T SAUDI ARABIA (LTSA) PRECAST installing gypsum board in accordance with fire safety
regulations, and painting scope has been eliminated.
SUPERSTRUCTURES FOR SUBSTATION
PROJECTS.
Electrical substations are the backbone of our power
distribution network, ensuring a reliable and continuous
supply of electricity to homes and industries. To
enhance the efficiency and resilience of these critical
facilities, many utilities are turning to precast concrete
for their construction. The previous approach to
substation construction in KSA by traditional method up
to roof. Whereas roof deck slab installation was in
practice till 2011. Considering geographical remote
location challenges and to minimize the project time Substation Elevation
cycle LTSA project team proposed entire superstructure Advantages of Precast Concrete in Substation
building and outdoor foundation construction with Construction:
precast elements.
1.Speed of Construction: Precast concrete components
Customer requirements of design of precast and are manufactured in a controlled environment, enabling
prestressed concrete structures for use in the concurrent on-site work. This approach reduces
substation building and other building facilities in construction time significantly, making it an ideal choice
Transmission System of Saudi Electricity Company (SEC), for utilities looking to expedite substation projects.
Kingdom of Saudi Arabia cover under SEC Transmission
Construction Standard for Precast Concrete TES-Q- 2.Quality, Durability and Strength: Precast elements are
113.01, Rev. 0, which also specified in respective project made in the factory under controlled conditions and
specifications. Structural design of all members and hence the best Quality including finish is ensured.
Precast building inside- Double-T slab formworks 2.Quality Control: Maintaining strict quality control
5.Environmental Benefits: Precast concrete production during precast production is essential to ensure the
is energy-efficient, and the materials are typically components meet required specifications, dimensional
sourced locally, reducing transportation-related tolerances which are highly essential for ensuring
emissions. This aligns with sustainability goals and erections without any hindrances. High-quality precast
reduces the carbon footprint of substation projects. components are critical for substation longevity.
Environmental Impact: The production of precast 3.Transportation and Installation: Precast components
concrete can have a significant environmental impact can be large and heavy, necessitating careful planning
due to the energy consumption and carbon emissions for transportation and installation. Proper equipment
associated with cement production. However, advances for transportation with safety measures are essential to
in sustainable precast production methods are avoid accidents during transportation & installation.
mitigating some of these issues.
4.Foundation Considerations: The substation's
foundation design and preparation must be compatible
with precast components. Load-bearing capabilities and
soil conditions must be factored in.
We’ve received heartwarming feedback from satisfied The upstream side of the tunnel was inaugurated by
customers praising the product quality, communication Honourable Minister of MP Govt. for Backward Classes
system, work environment and personnel competence and Minorities Welfare | Panchayat & Rural
related to our dispatched modules. Their satisfaction Development Shri Ramkhelawan Patel & Honourable
motivates us to continue deliver excellence. Member of Parliament of Satna Shri Ganesh Singh on
7th Oct 2023 with approved procedure and contractual
specification within stipulated time and made it
successful. It is possible because of all coordination,
cooperation, and collaboration of IC, SBG, BU, Accounts
& Admin and Quality dept with first time right theme.
TI : QMS
RBF SBG of TI IC has taken a significant step towards
total quality management. Each department is
preparing their own quality manual in accordance of ISO
9001:2015, which shall be overarched by the
organizational manual.
ATL Certificate:
What is EN 1090?
PT&D: ARRANGED ISO 9001:2015 LEAD The top management of PT&D IC, in collaboration with
AUDITOR COURSE THROUGH BUREAU CSTD-HQ, has devised a plan to design a specialized
VERITAS. course and select the best talent from CSTIs to undergo
training at CSTI-Pilkhuwa, specifically tailored for
PT&D IC arranged ISO 9001:2015 QMS Lead Auditor
advanced Solar and UPD systems. To kickstart this
Course through Bureau Veritas from Sep 12-16, 2023.
program, the PT&D IC HR team conducted a rigorous
Program was arranged as a classroom schedule in HQ
selection drive across CSTIs, resulting in the
Campus, Chennai. The course was arranged for 12
identification of the top fifty candidates for the
participants.
inaugural batch.
Objectives of the program:
CSTD-HQ and CSTI teams collaborated closely to
• To Strengthen the Auditing Team of PT&D IC understand project requirements and swiftly developed
with Certified Lead Auditors for ISO 9001: 2015 a comprehensive training curriculum, plans, assessment
QMS. procedures, and study material.
• To Enhance the effectiveness of Auditing
conducted across the organization and train
the team for effective implementation of ISO
9001:2015 QMS.
• To provide requisite knowledge and skills to
plan, conduct and report a QMS audit
according to the applicable audit principles,
procedures, and techniques.
The 5-day training course is a blend of training sessions,
exercises and group discussions coupled with learning
to achieve its set objectives.
During the inauguration, senior project officials from
PT&D IC interacted with trainees, congratulated them,
TI
Series of training programs were conducted in the
month of July and August for technical competency
development of site teams : -
2. How Does a DMA Work? The Loss (Viscous) Modulus (E’’): Measure of viscosity of
DMA works by applying a sinusoidal deformation to a material. The ability of the material to dissipate energy.
sample of known geometry.
Tan Delta (tan δ) or Loss Factor: Measure of material
The sample can be subjected by a controlled stress or a damping. It is the ratio between the loss modulus and
controlled strain. For a known stress, the sample will the storage modulus (tanδ = E’’/E’).
then deform a certain amount.
DMA easily recognizes small transition regions that are 1. Civil QAPs generally are classified as Material testing
beyond the resolution of DSC (Differential Scanning & Inspection test plans. The topics covered are
Calorimetry). DMA provides higher sensitivity to Tg than mentioned below
DSC, because it directly measures changes in mechanical
and Viscoelastic properties as a function of
temperature. Some materials Tg cannot be resolved by
DSC can often be measured easily in DMA.
6. Summary
DMA is a versatile technique that complements the
information provided by the more traditional thermal
analysis techniques Differential Scanning Calorimeter
(DSC), Thermogravimetric Analysis (TGA), and
QAP-Material Testing QAP-Inspection Test Plan
Thermomechanical Analysis (TMA). Hence, it is rapidly
4. Vacuum Dewatering:
• Vacuum Dewatering process must start within
30 minutes of concrete placing
• Place filter pads on fresh concrete and it should
be overlapped with each other by at least
250mm.
• Suction pads are rolled over filter pads and
connect suction hose with vacuum pump
• After starting pump, vacuum is created
between top cover and suction pads 6. Groove Cutting & filling:
• Excess water from concrete is taken and • To avoid cracks in concrete due to expansion
discharged through pipe and contraction grooves are made
• Dewatering time takes approx. 1.5-2 min per sq • Cut Groove (size: 3 mm wide & 6mm thickness)
meter of floor within 48 hrs of concrete placing.
• Fill groove with polysulphide sealant (Fosroc –
Thioflex 600 or equivalent material).
5. Floor Hardener application and finishing: Modular fabrication refers to the process of building or
• Concrete is left to stiffen to the point when foot producing individual modules off-site in a fabrication
traffic leaves an imprint maxm about 3-6 mm. facility. This is often corelated with building blocks –
• Apply Floor Hardener at an even application
Blocks (modules) fabricated in distinct yard is delivered
rate of 5 kg/sqm after concrete has stiffened
to the worksite and integrated into field operations.
Modular fabrication offers significant benefits over field
~25,000 nos. of splice holes were required to be drilled During the course of the project, some NCs such as
for connecting the boxes. Usually, the drilling process honeycomb, cracks, offset & water seepages, deviation
will be done using CNC cutting or radial drilling process. from drawings, specification etc. occur, which adversely
Instead, we completed all splice drilling and drilling in affect the product quality. NCs can lead to rework, and
one side of the web and flange before the job reached delay. The specification deviation or work that fails to
the assembly shop. This method had reduced the lead meet the quality standards can be identified and
time, efforts of drilling at assembly, also reducing the assessed through internal and external audits, customer
rework during assembly of boxes. complaints and training effectiveness.
Evaluation of Non-Conformances
DEFENCE: L&T DEFENCE AMASSED AWARDS The judges were impressed by the diverse range of
IN THE ‘CHAPTER CONVENTION ON projects, the thoroughness of data analysis, and the
creativity of implemented solutions. They were
QUALITY CIRCLES’ (QCFI COMPETITIONS)
astonished by the L&T Defence’s contribution to the
HELD ACROSS INDIA
Indian Defence sector. Till recent, we didn’t participate
A wave of innovation and continuous improvement has in the industry competitions to protect our IP and
swept through L&T Defence, culminating in a glorious information to the external world. Lately we have
haul of awards at the recent Quality Circle competitions started participating in such events keeping the ILDC
organised by Quality Circle Forum of India. guidelines.
Total 19 teams from D&A SBG had participated in the The competition wasn't just about winning; it was a
various chapter level QCFI events held at different cities platform for cross-learning and sharing best practices.
this year 2023. Out of the 19 teams, D&A won 17 Golds This knowledge exchange fostered a culture of
and 2 Silvers in the events. This is a testimony of our continuous improvement, enriching the entire
strong orientation to be a process driven organisation, organization.
continually improve the Quality systems and empower
the employees to bring change and implement Way forward, Teams will further participate in National
innovations. Convention on Quality Circles and the International
Convention.
Quality Circles, small groups of employees who identify
and solve workplace problems, are the driving force The success of L&T Defence in the Quality Circle
behind this outstanding achievement. The dedication competitions extends beyond accolades. It signifies a
and ingenuity of these teams were evident in their commitment to quality, empowers employees, and
presentations, tackling issues ranging from streamlining fosters a vibrant atmosphere of innovation. This
production processes, increasing productivity, out of achievement sets a benchmark for other organizations
box approach to remove bottlenecks, embracing and paves the way for a future driven by quality
excellence.
DEFENCE
Coimbatore
Hazira
GEOSTRUCTURE
NRL project - MSB Unit received Certificate of
Appreciation by Customer for completing the MSB unit
with utmost Quality and safety standards.
The Hon’ble Chief Minister of Assam Dr. Himanta Biswa Appreciation from HRRL
Sarma congratulated the project teams from APGCL &
L&T for achieving this important milestone. The Assam
Chief Minister’s Office (CMO), in a post on ‘X’ (formerly
known as Twitter), lauded the achievement and the
Project Director appreciated the team for the best
quality standard.
Analysis: The presence of foreign material in the radiant As a part of the counter steps to improve the
coil's bottom return bend can be attributed to a preservation of Junction Boxes (JB’s), Valves and other
combination of factors, including potential lapses in critical components in our yard, Heat Shrink method
vendor quality control, material preservation
was commenced in place.
methodologies (Eg. Internal Cleaning)
Please send your valuable suggestions & comments on this issue to Quality council editorial team