1 @) ) 4. 7 SECTION 1 Answer ALL questions in this section. List TWO departments in a manufacturing company to which employees could be deployed. (2 marks) The following diagram shows an organizational chart for a large company. Chiet Executive Officer General Manager Administrative Manager [ I 1 HR Sales Production Finance Manager Manager Manager Manager Sales [customer Care Promotions Representatives [Representatives Representatives Using the chart, identify THREE positions which satisfy EACH of the following organizational relationships, stating the direction of the authority. (Line relationship 01237020/1/CSEC 2021 L (2 marks) GO ON TO THE NEXT PAGE Barcode Are Sequential Bar Code DONOT WRITE IN TUS ARES PIS ARIE, DO NOT WRITE) DONQUE MRITEAN THIS AREA:DO NOT TE IN THIS AREA RO NOT WRITE IN THUS iy DO NOL WRITE IN TS AREA (ii) Staff relationship (2 marks) (iii) Lateral relationship (2 marks) GO ON TO THE NEXT PAGE 01237020//CSEC 2021 L Sogn Bar Cod _|© “ 7 ‘Thompson and Taylor Co, Ltd will need to close the office building for two months to rectify an environmental issue, The stall will be required to work from home during this period. Assume that you are a supervisor. Write an email to Joshua ‘Thompson (JThompson@taylor.com) describing THREE challenges that might be faced by the company as a result of this action, GO ON TO THE NEXT PAGE 01237020/1/CSEC 2021 L Barcode Are Sequential Bar Code | DONOT WRITE IN TUS ARES PIS ARIE, DO NOT WRITE) DONQUE MRITEAN THIS AREA:DO NOT TE IN THIS AREA RO NOT WRITE IN THUS iy DO NOL WRITE IN TS AREA 01237020//CSEC 2021 L (7 marks) ‘Total 1S marks GO ON TO THE NEXT PAGE Barcode Area Sequential Bar Code |r + 7 2. (@)_ State the THREE main procedures that should be undertaken when sending an electronic money transfer, @ marks) (6) State FOUR sources of information about job vacancies that unemployed persons might find useful (4 marks) (©) Describe ONE way in which EACH of the following could be a barrier to effective communication at job interview (Emotions (2 marks) GO ON TO THE NEXT PAGE 01237020/1/CSEC 2021 L Sowuenl Bar Co _| DONOT WRITE IN TUS ARES PIS ARIE, DO NOT WRITE) DONQUE MRITEAN THIS AREA:DO NOT TE IN THIS AREA RO NOT WRITE IN THUS iy DO NOL WRITE IN TS AREA (ii) Limted literacy skills, (2 marks) Gi) Time constraints (2 marks) (iv) Cultural differences (2 marks) Total 15 marks GO ON TO THE NEXT PAGE 01237020//CSEC 2021 L Sogn Bar Cod _|@) (b) =10- State FOUR duties of a treasurer: (4 marks) Outline EACH of the following types of hotel accommodation. @_— Albinclusive hotel (mark (ii) Bed and breakfast (mark) Gil) Motel (mark) GO ON TO THE NEXT PAGE 01237020/1/CSEC 2021 L Barcode Are Sequential Bar Code | DONOT WRITE IN TUS ARES PIS ARIE, DO NOT WRITE) DONQUE MRITEAN THIS AREA:DO NOT TE IN THIS AREA BRO NOT WRITE IN THUS iy DO NOE WRITE IN TS AREA -u- 7 (©) @_Skybiz_ Company Limited is planning its annual general meeting for 19 February 2021. A guest speaker will address the meeting, On the seating plan shown, write in the following seating positions for the head table. + Chair + Secretary + General manager + Treasurer + Guest speaker HEAD TABLE SEATING PLAN > > > a > (S marks) (ii) In preparation for the meeting, the secretary, Miss Traci Ramtahal, reminded Mr Gerald Munroe to complete the following proxy form advising that Miss Brandi Porter will attend on his behalf. Use the current date in the form. ‘SKYBIZ COMPANY LIMITED PROXY FORM Tam authorizing Mr/Mrs/Miss. to serve as my proxy and to vote on my behalf at the tobe held on ‘The proxy is authorized to vote on all matters to be discussed at the meeting. ‘Name of member Date @ marks) ‘Total 1S marks GO ON TO THE NEXT PAGE 01237020/4/CSEC 2021 L Barcode Aver Sequential Bar Coder * 7 SECTION It 5 ‘Answer ALL questions in this section. = 3 TRE = 4. (@)_ State THREE reasons why @ company would schedule orientation sessions for new = employees. : = 2 = : = 2 5 S = G marks) (b) State THREE purposes of staff appraisals in an organization. DO NOT WRITE) G marks) DONQUE MRITEAN THIS AREA: GO ON TO THE NEXT PAGE 01237020/1/CSEC 2021 L sowuenl Bar Co _|DO NOE TEIN THIS AREA BO NOT WRUPE IN THUS iy DO NOE WRITE IN THIS AREA “a. 7 (©) Bridgette Carter began working with Xenia Corporation six months ago as a human resource clerk, Since her appraisal revealed some good attributes and others that require improvement, her period of probation was extended for another three months. The next review will be held exactly three months after the date of the first review. Assume you are Bridgette. Complete the following extract of the appraisal to suggest TWO ways you could improve on EACH of the weak areas given. Current Review date: 18 December 2020 Name of employee: Bridgette Carter Position: Human Resource Clerk Date of next review: Performanee Category Seore Supervisor's Remark Ability to perform in current position C | Performs at an acceptable level but needs to be more organized. Plan for improving performance GO ON TO THE NEXT PAGE 01237020//CSEC 2021 L Barcode Aver Sequential Bar Code _|01237020/1/CSEC 2021 L -14- Performance Category Score Supervisor's Remark Quality of work C | Needs improvement. Produces incomplete work and does not meet some deadlines. Plan for improving performance L 2 Communication skills | Does not abways follow instructions Poor communication skills Plan for improving performance 1 2. GO ON TO THE NEXT PAGE Barcode Are Sequential Bar Code | DONOT WRITE IN TUS ARES PIS ARIE, DO NOT WRITE) DONQUE MRITEAN THIS AREA:DO NOE TEIN THIS AREA BO NOT WRUPE IN THUS iy DO NOE WRITE IN THIS AREA 01237020//CSEC 2021 L “15- Performance Category Seore Supervisor's Remark Leadership ability D_ | Does not like working on team projects. Does not take initiative. lan for improving performance 1 2 (@ marks) ‘Total 15 marks GO ON TO THE NEXT PAGE Barcode Aver Sequential Bar Code=16- 7 5. Janika has recently opened a small clothing store and has asked for your assistance with setting up a customer service department, (a) Suggest THREE functions the customer service department would carry out. marks) (e) Customers have been asking to purchase items on credit. State THREE benefits to the business of credit control 01237020/1/CSEC 2021 L marks) GO ON TO THE NEXT PAGE Barcode Are Sequential Bar Code | DONOT WRITE IN TUS ARES PIS ARIE, DO NOT WRITE) DONQUE MRITEAN THIS AREA:DO NOT TE IN THIS AREA ONO WRITE IN THUS iy DO NOL WRITE IN TS AREA <17- (©) Janika is requesting assistance with performing certain accounting tasks. (@ Complete the following cash book to show the balance e/d. Show all working. Dr CASH BOOK cr 1 Dec | Balance wt | s2107.00 | 9 Dec Chequeno.26 | $94.00 6 Dec | J. Jackson $128.00 | 18Dec | Cheque no. 29 $76.00 20 Dee | Cash sales $88.00 | 31Dee | Cheque no.31 $83.00 31 Dec | Cash sales s 617.00 | 31 Dee $2940.00 $2940.00 NOTE: A tick indicates items already entered in both the bank statement and the cash book. 01237020/0/CSEC 2021 L @ marks) GO ON TO THE NEXT PAGE Barcode Aver Sequential Bar Code |-18- ‘The following bank statement was received by the accounts department. 5 NOTE: A tick ¥ indicates items already entered in both the bank statement and the cash book. 01237020/1/CSEC 2021 L Barcode Are Sequential Bar Code BANK OF THE ISLANDS Culpepper Island West Indies Current Account Statement ] CRQ¥™S T Account no, 41052032013 Tonka Brigemaa Balance on 2 Devembsr 2019 $2107.00 Debits | Credits ate | Description | (Money Out) | (Money In) | Balance 3) s) (s) Ta | Banos bt 207.00 Dee [J Jackson Zize00 | 2235.00 occ [Cheque no 36 | v9400 2141.00, 20 Dee | Cash sales Zan00 | 2229.00 20 Dee [Dividends 2x00 [2257.00 20 Des [ATM withdrawal | 98.00 2159.00 22.Dse [Standing ordse | 350.00 1509.00 SI Dec [Service charge 25.00 1784.00 51 Dee [Cred anster 1900 | _19%2.00 Dee [Closing blancs 1932.00 G0 ON TO THE NEXT PAGE | DONOT WRITE IN TUS ARES PIS ARIE, DO NOT WRITE) DONQUE MRITEAN THIS AREA:DO NOT TE IN THIS AREA RO NOT WRITE IN THUS iy DO NOL WRITE IN TS AREA r “» 5 (ii) Use data from the bank statement and the cash book in (¢) (i) to insert the missing, entries labelled (i) to (xiii) in the following bank reconciliation, Show all working, Bank Reconciliation Statement as at 31 December 2019 Balance | (i) ai) Add Unpresented cheques ‘Cheque no. 29 $76.00 «wy ii) co) wi Credit transfer 198.00 | (vii) $3072.00 Deduct | Unrecorded deposit (bank $617.00 lodgement) (vi) @& Standing order 350.00 & (xi) xii) Balance | As per bank statement (ii) (6 marks) Total 15 marks GO ON TO THE NEXT PAGE 01237020//CSEC 2021 Barcode Area L Sequential Bar Code |6. (@)_One function of the corporate communications clerk is to maintain the company’s websi =20- 5 State THREE benefits to an organization of having a well-maintained website G marks) (b) Identify THREE activities an organization can undertake to fulfil its corporate social responsibility 01237020/1/CSEC 2021 L (3 marks) GO ON TO THE NEXT PAGE Barcode Are Sequential Bar Code | DONOT WRITE IN TUS ARES PIS ARIE, DO NOT WRITE) DONQUE MRITEAN THIS AREA:DO NOT TE IN THIS AREA ONO WRITE IN THUS Ai) DO NOL WRITE IN TS AREA (©) An organization has identified three situations that need to be addressed urgently. One strategy has been suggested for each situation. Discuss the strategy suggested, highlighting, -21- THREE outcomes that should result from EACH, a) ituation Strategy is lasing customers. Online reviews have shown that the company | Improve the corporate image. ‘Outcomes 1 01237020//CSEC 2021 L G marks) GO ON TO THE NEXT PAGE Barcode Aver Sequential Bar Code |r a -22- 5 Situation Strategy Employees expressed concern that management shows little appreciation for staff members. Organize activities for employees and their families. (Outcomes 1 01237020/1/CSEC 2021 L @ marks) GO ON TO THE NEXT PAGE Barcode Are Sequential Bar Code | DONOT WRITE IN TUS ARES PIS ARIE, DO NOT WRITE) DONQUE MRITEAN THIS AREA:DO NOE RTE IS THIS AREA BO NOT WRITE IN THIS EY DONGLE WRITE IN THIS AREA r Gi) -23- Situation Strategy Customers complained about the poor delivery ‘Maintain delivery schedules. ‘Outcomes 1 IF YOU FINISH END OF TEST GB marks) Total 15 marks ORE TIME IS CALLED, CHECK YOUR WORK ON THIS TEST. 01237020/0/CSEC 2021 Barcode Area Sequential Bar Code |r -24- EXTRA SPACE 5 If you use this extra page, you MUST write the question number clearly in the box provided. Question No. Barcode Are Sequential Bar Code 01237020//CSEC 2021 | DO NOT WRITE IN THIS ARIE DONOT WRITE IN TUS ARES DONQUE MRITEAN THIS AREA:DO NOE RTE IS THIS AREA BO NOT WRITE IN THIS EY DONGLE WRITE IN THIS AREA r -25- EXTRA SPACE 5 Ifyou use this extra page, you MUST write the question number clearly in the box provided. Question No. Barcode Area Sequential Bar Code 01237020/0/CSEC 2021 |r -26- EXTRA SPACE 5 If you use this extra page, you MUST write the question number clearly in the box provided. Question No. Barcode Are Sequential Bar Code (01237020/4/CSEC 2021 | DO NOT WRITE IN THIS ARIE DONOT WRITE IN TUS ARES DONQUE MRITEAN THIS AREA: