CLASS XI BST CHAPTER 4.business Services (COMPETENCY - BASED TEST ITEMS) MARKS WISE

COMPETENCY – BASED TEST ITEMS
CLASS: XI
SUBJECT: BUSINESS STUDIES
NAME OF CHAPTER: BUSINESS SERVICES
Q. LEARNING QUESTION MARK

NO OUTCOME
/ASSESSMENT
OBJECTIVE
1 LO: Able to explain A company has undertaken a fire insurance policy for Rs. 6 lakhs. 1
the Principle of After 3 years months due to fire, it incurred a loss of Rs.2 lakh. How
Indemnity much amount will the company get as compensation?
AO: To assess the

understanding of
Principle of
Indemnity
2 LO: Able to describe A husband took a life insurance policy in his wife’s name. After 1 1
Life Insurance year; the couple got divorced and later on after 2 years, the wife died.
Policy Will the husband get compensation from the insurance company?
AO: To assess the
understanding of the
concept of life
insurance company
in real life.
LO: Able to describe Aadvik after completing his Post graduation in Telecommunications
Telecom Service from a reputed Engineering College came back to his native town in
AO: To assess the Haldwani, Uttrakhand . He decided to help his father who owns a
understanding of the textile mill in Khanna Firm, Talli, Haldwani, but he did not find it
concept Telecom interesting. He wanted to do something in the telecom sector. His
Service and in real father did not know much about such services so, Aadvik explained
life situations. him about various telecom services available.
• Telecom service that utilizes any type of network equipment
connected through fiberoptic cables laid across length and
breadth of the country.
• Type of mobile telecom services including voice and non-
voice messages and data service.
• Linkages and switched services within a licensed area of
operation to operate media services.
• Satellite based media service provided by cellular companies
through dish antenna and a set top box.
• Satellite based communication services which can be used to
provide innovative applications such as online newspaper,
tele-education, etc.
On the basis of above paragraph, answer the following
questions.
3 Which of the following is not an example of telecom services? 1

A. Postal Services
B. Mobile Services
C. Cable Services
D. Radio paging Services
4 Identify the telecom service indicated in point A given above. 1
A. Cellular mobile services
B. Fixed – line services
C. Radio paging services
D. Cable Services
5 ‘’ Linkages and switched services within a licensed area of operation 1
to operate media services.’’ This best units to which of the following
options:
A. Cellular mobile services
B. Direct to Home services
C. Radio paging services
D. Cable Services
6 Satellite based communication services which can be used to provide
innovative applications such as online newspaper, tele-education, etc.
This is ……………………. Services.
A. VSAT services
B. Direct to Home services
C. Cellular mobile services
D. Cable Services
LO: Able to Kalpana is a software professional working in J.K Industries Ltd. At 1

describe Digital Delhi. Her parents are residing in Patna. Due to family emergency,
Payment/Electronic her father asked her to send 5 Lakhs in his saving bank account in
Functions of State Bank of India at the earliest. Kalpana is having her bank
Bank/E-Banking account with Bank of Baroda but she has not opted for digital
AO: To assess the payment system or e-banking services. She approached her bank
understanding of manager Mr. Ansh for remittance of the amount of her father’s
Digital account. He told her that she can adopt Electronic Fund Transfer
Payment/Electronic options: RTGS or NEFT. He advised her to apply for virtual banking
Functions of services from the same day. Kalpana successfully transferred the
Bank/E-Banking and amount to her father using RTGS.
use in daily life On the basis of above paragraph, answer the following
situations. questions.
7 ‘…………….. her to apply for virtual banking services. Which of 1

the following is not true about Virtual banking?
A. Banking using electronic media
B. No face-to-face interaction of customer with bank employees
C. A customer can transfer funds using Bank Draft
D. Payment of bills using personal digital assistant
8 What is the full form of RTGS? 1
A. Real Time Great Solution
B. Rupee Transfer Gross Settlement
C. Real Time Gross Settlement
D. Regular Transfer Gross Settlement
9 The reason why Kalpana chose RTGS, not NEFT is: 1
A. Minimum transaction value of NEFT is 5 Lakhs
B. In RTGS, payment is not subjected to any waiting period
C. RTGS operates on deferred Net Settlement
D. In NEFT, payment is not subjected to any waiting period
10 Which of the following is not the method of digital payment? 1
A. Debit Card
B. Credit Card
C. ATM
D. Cash Credit
11 LO: Able to Ritesh insured his factory for rupees 500000 against fire. Due to fire 3
describe Principle of in his factory, he suffered a loss of stock worth rupees 300000. He is
Indemnity of the opinion that can recover the entire policy amount of rupees 5
AO: To assess the lakh from the insurance company? Do you think Ritesh is right? State
understanding of the the relevant insurance principle in this regard.
Principle of
Indemnity
12 LO : Able to Akshay took a fire insurance policy for his property worth 5, 00,000 3
describe Principle ofwith two insurers: ICICI Lombard General Insurance Co. Ltd. for
Contribution 4,00,000 and Bajaj Allianz General Insurance Co. Ltd. for 2,00,000.
AO: To assess the An electric short circuit in his property caused fire and it resulted in a
understanding of the loss of 1,50,000. He filed a claim for 1,50,000 against each of the two
the Principle of insurance companies.
Contribution (a) Can Akshay recover 1,50,000 each from the two insurers.
(b) State which principle of insurance has been highlighted in the
given case?
13 LO: Able to describe Ankit's warehouse was covered by a fire insurance policy of ₹10 3
Principle of lakhs. Two years back his warehouse caught fire. He immediately
Mitigation called up the nearest fire station and started removing the goods from
AO : To assess the the warehouse in order to protect them from fire. He took all the
understanding of the reasonable steps to minimise the loss or damage . As a result, the
Principle of actual loss by fire to him was ₹3 lakhs which could have gone up to 7
Mitigation lakh if he not acted as a prudent person. After scrutiny of the loss
.The insurance company handed over the cheque of ₹3 lakh to Ankit.
Identify and explain the principle of insurance which was followed
by Ankit in the given case.
14 LO : Able to explain Kapil took a Marine Policy worth Policy worth Rs.2,00,000 to protect 3
Principle of Proxima his goods from the perils of sea. On the way, the goods were spoiled
Cause by rats. He suffered a loss of Rs.1,25,000. He filed a claim for the
AO : To assess the loss against the insurance company.
understanding of the (i) Can Kapil recover Rs.1,25,000 from the insurance
Principle of company.
Mitigation (ii) Which principle of insurance is highlighted in the given
case.
15 LO: Able to explain Yogita, a business woman, has a Current Account in Punjab National 4
Bank Overdraft
AO : To assess the Bank (PNB). Her Current Account shows balance of just 40,000,
understanding of the while she urgently needs 2,50,000 to pay off one of her creditors.
Bank Overdraft
facility provided by She approaches PNB to allow her to withdraw2,50,000, using the
bank facility extended by the her due to her creditworthiness. The Bank
agrees to it. identify and state the facility which has been provided by
PNB to Yogita
16 LO: Able to explain Anshuman had taken a Car Insurance Policy of Rs. 3,00,000 from 4
Principle of Tata AIG Insurance. His car was stolen. After completing all the legal
‘Subrogation’ formalities, Tata AIG paid the full policy amount to him. However,
AO : To assess the after 1 year, the Police recovered the stolen car. Now, Anshuman
competence to apply wants to sell the car to realize money from it, while Tata AIG claims
insurance principles to have a right over it. Identify and state the principle of insurance
in real life situations. which is applicable in the given case. Also, the state has the right
over the Car.
17 LO : : Able to Mr. Kamal Gupta has recently shifted to Delhi with his family. He 4
describe different and his family is planning to open bank accounts in HDFC Bank,
Types of Accounts which offers many types of bank accounts.
AO : To assess the • Kamal who is a businessman, wants to open an account in
understanding of the which amount can be deposited and withdrawn at any time
purpose of opening without giving any notice, so that business transactions can be
different types of conducted smoothly.
bank accounts and • Supriya Kamal’s wife wants to open an account in which she
apply in real life can keep her surplus money safe and withdrawal from the
situations account can be made through cheque facility.
• Shivam (Kamal’s son) wants to open an account in which he
will deposit Rs 2,000 per month for the next three years and
the total amount is repaid to him with interest at the end of
three years.
In the given case identify and explain the various types of bank
accounts, which Kamal and his family members want to open in
HDFC Bank
18 LO: Able to explain Naresh took a fire insurance policy from NICL of Rs 50 Lakhs for his 6
Principle of Good factory at the annual premium of Rs 75,000 in order to avoid premium
faith or disclosure more than his amount he did not disclose that highly explosive chemicals
of all material facts are being manufactured in his factory, due to a fire his factory gets
AO: To assess the damaged. The insurance company NICL refused to make the payment
understanding of the for the claim as they were aware of the highly explosive chemicals. Is
Good faith or Naresh entitled to claim? Explain the principle of insurance violated by
disclosure of all Naresh
material facts
19 LO : Able to explain Mansi is running a general store. The store was insured against 6
Principle of Causa natural disasters like flood, earthquake and fire from Hindustan
Proxima and General Insurance Company for the amount of Rs 50 lacs. Heavy
Principle of raining in the city caused massive flood. This left the store without
Indemnity any security. The Store was looted by people which was caught on
AO : To assess the CCTV. She claimed from the insurance company the amount of
understanding of the damage of 13 lacs for the material and furniture spoiled from flood
Principle of Causa and also Rs 5 lacs for the loss of material by theft, she also claimed
Proxima another Rs 25 lacs for now converting the store into fully AC and
Principle of additional floor for more storage space. Insurance after assessing the
Indemnity damage to the property and stock due to flood and seeing the CCTV
footage accepted the claim of Rs 13 lacs. Mansi argued that as she
has been paying premium for Rs 50 lacs she should be paid the full
claim of Rs 43 lacs.
1. What is the fundamental principle of insurance?
2. Identify the value which motivates him/her to take an insurance? 3.
Identify and explain the principles of insurance involved by insurance
company by accepting the claim amount
20 LO: Able to explain Study the following cases and answer the given questions: 6
Principal of (a) Chatan gats his oil-godown doubly insured against fire for Rs
Indemnity and 5,00,000 with insurer 'Easy General Insurance' and for Rs 15,00,000
Principle of Utmost with insurer 'Risk free Insurance (P) Ltd'. Due to
Good Faith a short circuit, an unforeseen loss by fire of oil stock worth Rs 6 Lakh
AO: To assess the occurred on 11th September. How much cornpensation can be claim
understanding of the from each of the insurers? Give reasons.
Principal of (b) Anand was suffering from terminal intestinal cancer disease,
Indemnity and which he did not disclose
Principle of Utmost while taking a medical cum health insurance policy from Star Health
Good Faith Insurance (P)Ltd.
Can he legally succeed to get claim for reimbursement of
hospitalization bills under the
Mediclaim policy? Why?
ANSWERS:
Q. NO ANSWER
1 Rs.2 lakh due to Principal of Indemnity.
2 The husband will get compensation from the insurance company, because in the case of a life
insurance policy, the insurable interest must be present at the time of talking policy. If the
husband is making regular payment of premium even after divorce, then he will get the
compensation for the death of his wife even after divorce.
3 A. Postal Services
4 B. Fixed – line services
5 C. Cable Services
6 A. VSAT services
7 C. customer can transfer funds using Bank Draft
8 C Real Time Gross Settlement
9 B. In RTGS, payment is not subjected to any waiting period
10 D Cash Credit
11 Ritesh is not right. The relevant insurance principle is ‘Indemnity’.
Fire insurance contract is based on the principle of strict Indemnity. In the given case, Ritesh
can recover the actual amount of loss, i.e., Rs.3,00,000 from the insurer. Under no
circumstances, Ritesh is allowed to make profit out of contract
12 a. No, Akshay cannot recover Rs.1,50,000 each from the two insurers as he has no right
to recover more than the full amount of his actual loss.
b. Principle of ‘Contribution’ has been highlighted in the given case.
13 The principle of insurance followed by Ankit is ‘Mitigation’. According to this principle, it is
the duty of the insured to take reasonable steps to minimize the loss or damage to the insured
property.
14 (i) No, Kapil cannot recover Rs.1,25,000 from the insurance company.
(ii) Principle of insurance highlighted in the given case is ‘Proxima Cause’. According
to this principle, the insurer is liable for the loss only when such loss is proximately
caused by the perils , which are stated in the policy. In the given case loss caused
due to rats is a remote cause and not the proximate cause.
15 Bank Overdraft, It refers to a facility in which a customer is allowed to overdraw his current
account upto an agreed limit
16 The principle of insurance applicable in the given case is ‘Subrogation’. According to this
principle the insurer gets all the rights against the third party with respect to the subject matter
insured, after compensating the loss of the insured. So, in the given case, Tata AIG has the
right over car.
17 Kamal – Current Account
Supriya – Savings Account
Shivam – Recurring Deposit Account
18 No, Naresh is not entitled to receive the claim because he has violated Principle of 'Good Faith'.
(a) Good faith or disclosure of all material facts : An insurance contract is a contract of good
faith. Both parties to the contract are bound to likely to affect the acceptance of the proposal
by the insurance company. It is known as a contract ubenimae fidie, i.e. contract requiring
absolute good faith and the disclosure of all material fads. In ordinary contracts, when consent
to an agreement is caused by mis-representation, the agreement is avoidable. But in an
insurance contract, there should not only be no mis-representation but also no concealment
of any material fact, otherwise, the policy becomes void. According to Lord Mansfield, 'Good
faith forbids either party by concealing what he privately knows, to draw the other into a
bargain from his ignorance of the fact and his believing the contrary".
The proposer is liable to disclose all material facts before the insurance company which are
known to him. Every fact which is likely to influence the mind of prudent insurers in deciding
whether to accept the proposal or not or in fixing the rate of premium is material fact.
19 1. Principle of Causa Proxima

2. Principle of Indemnity – According to this principle, insurance is not a contract of
making profit. The purpose of insurance is to bring back the insured in the same
financial position as he was before the loss.
20 (a) Rs. 6 Lac (Principal of Indemnity)
(b) No (Principle of Utmost Good Faith)
As Per Revised
CBSE Curriculum
2023-24
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COMPETENCY – BASED TEST ITEMS

Q. LEARNING QUESTION MARK

AO: To assess the

3 Which of the following is not an example of telecom services? 1

LO: Able to Kalpana is a software professional working in J.K Industries Ltd. At 1

7 ‘…………….. her to apply for virtual banking services. Which of 1

19 1. Principle of Causa Proxima

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