“Exploring The Lived Experiences Of Cashiers’ In Supermarket Service:

A Phenomenological Investigation Of The Everyday Realities Of

Frontline Service Work”.
Lived Experiences of Cashier's in supermarket service
For this title, it starts from understanding and exploring the crucial role that
cashiers play in the supermarket service industry and the need to understand
their experiences in this frontline service role. Given the word frontline service
work to cashier's as they often the first point of contact for customers in
supermarkets, providing essential services such as processing transactions,
answering inquiries, and ensuring a smooth checkout experience. Despite the
importance of their role, cashiers may face various challenges and stressors in
their day-to-day work, including long hours, repetitive tasks, and customer
interactions. Furthermore, the supermarket service industry’s high customer
demand and fast-paced environments significantly impact cashiers’ job
satisfaction, stress levels, and overall quality of life.
Why did you come up with this title?
As researchers, by delving in to the experiences of cashiers can offer several
benefits and unveils issues by having deeper understanding of their perspectives
and needs within the workplace, which can inform organizational practices and
policies to improve working conditions and support frontline service workers. By
addressing challenges faced by cashier such as workload, job autonomy, and
interpersonal relationships, organizations can create a more positive work
environment that promotes employee health and happiness.